Fitness Connection’s corporate office is located in Carrollton, Texas. This page provides the Fitness Connection headquarters address, Member Services phone number, cancellation instructions, billing guidance, complaint-escalation steps, company information, and reviews from Fitness Connection members.
Fitness Connection Corporate Office Address and Phone Number
- Fitness Connection corporate office address: 2517 Midway Road, Carrollton, TX 75006, USA
- Member Services and customer service number: 1-800-922-7898
- Membership cancellation number: 1-800-922-7898
- Published Member Services hours: Monday through Friday, 8:00 a.m.–6:00 p.m. Central Time
- Corporate switchboard: Fitness Connection does not currently publish a separate telephone number identified as a headquarters switchboard
- Online assistance: Website chatbot available through the official contact page
- Official website: fitnessconnection.com
- Official contact page: Contact Fitness Connection
- Member account information: Fitness Connection Member Accounts
- Membership policies: Fitness Connection Membership Policies
- Gym locator: Find a Fitness Connection Gym
- Careers and employment: Fitness Connection Careers
The official Member Services number, 1-800-922-7898, is the best current contact for membership questions, cancellations, freezes, billing updates, account assistance, and unresolved club concerns.
Fitness Connection does not currently publish a separate telephone number labeled as a corporate complaint department or headquarters switchboard. Members may also use the website chatbot or contact their home gym directly.
Where Is Fitness Connection Headquarters Located?
Fitness Connection headquarters is located at 2517 Midway Road, Carrollton, Texas 75006. Carrollton is part of the Dallas–Fort Worth metropolitan area.
Older descriptions sometimes identify Fitness Connection as being headquartered in Houston because the company has longstanding operations and numerous clubs in the Houston area. However, the current corporate address published in Fitness Connection’s website terms and membership-cancellation instructions is in Carrollton.
The corporate address is also the address Fitness Connection provides for written membership cancellations. It should not be confused with the address of the Carrollton gym, which operates at a different location.
The Midway Road office should not be assumed to be a public walk-in customer-service center. Call Member Services before attempting to visit the corporate office.
Which Fitness Connection Number Should You Call?
Fitness Connection Member Services
Call 1-800-922-7898 for assistance involving:
- Membership cancellation
- Freezing or unfreezing a membership
- Monthly dues and annual fees
- Updating payment information
- Membership-account access
- Unexpected or disputed gym charges
- Membership upgrades or changes
- Personal-training account questions
- Complaints that were not resolved by the home club
Fitness Connection currently lists Member Services hours as Monday through Friday from 8:00 a.m. to 6:00 p.m. Central Time. Hours may change, so check the official contact page before calling.
Contact the Local Gym for Club-Specific Problems
Contact the manager of the specific Fitness Connection location when the issue involves:
- Club operating hours or late opening
- Dirty locker rooms, showers, floors, or restrooms
- Broken or unsafe equipment
- Employees or manager conduct
- Members monopolizing equipment
- Guest access
- Kids Club hours or concerns
- Basketball court, sauna, pool, or other amenities
- Local classes and schedules
- Lost property
Use the official Fitness Connection gym locator to find the address and telephone number for a specific location.
How to Cancel a Fitness Connection Membership
Fitness Connection currently provides three ways to request membership cancellation.
Cancel by Phone
Call Member Services at 1-800-922-7898, Monday through Friday from 8:00 a.m. to 6:00 p.m. Central Time.
Ask the representative to confirm:
- The date the cancellation request was received
- The effective cancellation date
- Any remaining scheduled payments
- Whether an annual fee is still scheduled
- Whether a separate personal-training agreement remains active
- The cancellation confirmation or reference number
Cancel at Your Home Gym
Members may visit their home Fitness Connection club and request cancellation in person. Ask for a dated copy of the cancellation form or written confirmation before leaving.
Do not rely only on a verbal statement that the membership was canceled. Keep a copy of every document provided by the club.
Cancel by Certified Mail
Fitness Connection publishes the following address for written cancellation requests:
Fitness Connection
2517 Midway Road
Carrollton, TX 75006
Send the request using certified mail or another trackable delivery method. Retain a copy of the letter, mailing receipt, tracking information, and delivery confirmation.
The written request should include:
- Member’s name
- Home club location
- Membership or agreement number
- Account email address
- Telephone number associated with the account
- A clear statement requesting cancellation
- Date of the request
- Member’s signature when required
Do not include a full payment-card number, bank-account number, account password, or other unnecessary financial information.
How Long Does Fitness Connection Cancellation Take?
Fitness Connection’s current published policy says a membership cancellation becomes effective 30 days after the request is received. Payments already scheduled during that 30-day period may still be charged.
Some membership or service agreements may contain a longer obligation period. Review the agreement provided when the membership began and ask Member Services to identify the exact provision that applies to the account.
Canceling a debit card or disputing a payment does not necessarily cancel the underlying membership agreement. Obtain direct written confirmation from Fitness Connection.
Fitness Connection Cancellation Complaints
Members who believe a cancellation was not processed should collect:
- The signed membership agreement
- Cancellation form or mailed cancellation letter
- Certified-mail receipt and delivery confirmation
- Telephone call dates and reference numbers
- Emails or chatbot transcripts
- Bank or card statements showing later charges
- Names or job titles of representatives contacted
Call Member Services at 1-800-922-7898 and ask for the cancellation request to be reviewed. State the date and method used and request written confirmation of the account status.
How to Freeze a Fitness Connection Membership
Fitness Connection says members may be eligible to freeze a membership temporarily under certain circumstances. Contact Member Services at 1-800-922-7898 to discuss eligibility and current terms.
Before agreeing to a freeze, request written confirmation of:
- The start date
- The expiration date
- Any freeze fee
- Whether regular dues continue
- Whether the membership term is extended
- Whether billing restarts automatically
- What action is required to cancel instead
A membership freeze is not the same as cancellation. Billing may resume automatically after the freeze period ends.
Fitness Connection Billing and Annual Fees
Fitness Connection’s membership policy states that monthly billing is processed through Jonas Fitness, its designated billing company. Members should still direct ordinary billing questions to their home gym or Fitness Connection Member Services.
Common Fitness Connection charges may include:
- Monthly membership dues
- Annual membership fee
- Enrollment or joining fee
- Personal-training payments
- Late fee
- Returned or declined-payment fee
- Payments due during a cancellation-notice period
- Billing that resumed after a freeze ended
The date of the annual fee depends on when the membership began. The amount and billing date should be listed in the membership agreement and member account.
Members can review account and transaction information through the Fitness Connection app or the applicable member portal. Payment information may also be updated at the club or through Member Services.
What to Do About an Unexpected Fitness Connection Charge
- Review the membership agreement. Look for monthly dues, annual fees, notice periods, late fees, personal training, and freeze provisions.
- Check the member account. Review payment history and scheduled charges.
- Contact the home gym. Ask what the charge represents.
- Call Member Services. Use 1-800-922-7898 and request an itemized explanation.
- Request written confirmation. Obtain documentation of any refund, credit, cancellation, or account correction.
- Contact the bank or card issuer when necessary. Provide accurate records if the charge remains unresolved.
A bank dispute may address a particular transaction, but it does not automatically terminate the membership agreement. Continue working with Fitness Connection until the membership status is confirmed in writing.
How to Cancel Fitness Connection Personal Training
Personal training may be governed by a separate service agreement from the basic gym membership. Canceling the gym membership may not automatically cancel personal training.
Fitness Connection currently identifies Elevate as its personal-training program. Members seeking to cancel an Elevate plan should contact the Elevate team using the instructions in their agreement or account records.
For adjustments involving other Fitness Connection training sessions, call Member Services at 1-800-922-7898.
Before submitting a cancellation, identify:
- Training-agreement start and end dates
- Number of sessions purchased
- Sessions already used
- Recurring payment amount
- Cancellation notice requirement
- Early-termination provisions
- Medical, relocation, or other exceptions described in the agreement
How to Escalate a Fitness Connection Complaint
- Speak with the local gym staff. Begin with the front desk for routine questions.
- Ask for the club manager. Use this step for unresolved cleanliness, equipment, employee, operating-hours, or account concerns.
- Document the issue. Record dates, locations, charges, names or job titles, and previous responses.
- Call Member Services. Contact 1-800-922-7898.
- Request a case or reference number. Record the promised action and expected follow-up date.
- Use the website chatbot. Save screenshots or transcripts when available.
- Send a written complaint. Mail correspondence to Fitness Connection, 2517 Midway Road, Carrollton, TX 75006.
A useful written complaint should explain:
- The home gym or location involved
- Approximate dates
- Membership or service involved
- What happened
- Who was contacted
- What response was received
- The specific resolution requested
Fitness Connection Equipment and Facility Complaints
Report broken, damaged, or unsafe equipment to the local club immediately. Identify the machine by type, location, equipment number, or other visible identifier.
Stop using equipment that appears unstable, has damaged cables, is missing safety hardware, has torn padding that exposes sharp material, or otherwise appears unsafe.
Facility complaints may involve:
- Dirty floors or workout areas
- Restroom and locker-room cleanliness
- Empty soap or paper supplies
- Broken showers, toilets, or plumbing
- Damaged exercise equipment
- Sauna, pool, or basketball-court problems
- Temperature or ventilation concerns
- Parking-lot lighting or security
Photographs can help document equipment or facility conditions, but do not photograph people in locker rooms, showers, restrooms, changing areas, or other private spaces.
Members Monopolizing Fitness Equipment
Some reviews describe members sitting on machines for extended periods while using their phones or talking rather than actively exercising.
Members experiencing this problem can:
- Politely ask whether they can work in between sets
- Notify a front-desk employee
- Ask management to enforce posted equipment rules
- Record recurring dates and approximate times
- Escalate the issue if staff repeatedly fail to respond
Avoid confrontations with other members. Club staff and management are responsible for addressing repeated conduct and enforcing facility rules.
Fitness Connection Opening-Hours Complaints
Club hours vary by location, and some Fitness Connection gyms offer extended or overnight access on particular days. Amenities and staffed services may not remain available during every hour the main workout floor is open.
If a club repeatedly opens late:
- Confirm the current hours on the location page and app.
- Record the dates and approximate opening times.
- Contact the club manager.
- Ask whether the schedule changed temporarily.
- Submit the pattern to Member Services if it continues.
Fitness Connection Email and Online Support
Fitness Connection’s current contact page primarily directs members to its telephone Member Services team, website chatbot, and local clubs. A general customer-service email address is not prominently displayed in the accessible contact-page text.
For the most reliable current route:
- Call 1-800-922-7898.
- Use the chatbot on the official contact page.
- Contact the home gym.
- Use the Fitness Connection app or member account.
Do not send payment-card details, banking information, passwords, or full membership credentials through an unverified email address.
Fitness Connection Human Resources and Careers
Fitness Connection does not prominently publish a general Human Resources telephone number for public use. Employment applicants should use the official Fitness Connection careers page.
Current employees should use the internal HR, payroll, benefits, or management contacts provided by their employer. Member Services may not have access to employment records or job applications.
About Fitness Connection
Fitness Connection is a privately held fitness-club operator founded in 1998. The company promotes a high-value, lower-cost gym model with large workout areas, strength and cardio equipment, group fitness, and location-dependent amenities.
Depending on the club and membership level, amenities may include:
- Cardio and strength-training equipment
- Free weights and training rigs
- Group fitness classes
- Basketball courts
- Saunas
- Women’s workout areas
- Kids Club
- Turf and functional-training areas
- Personal training
- Recovery amenities
- Extended or overnight access
Amenities, hours, prices, and membership access vary by location and membership plan.
Is Fitness Connection a Franchise?
Fitness Connection describes itself as a corporately run fitness organization. It should not automatically be treated as a franchise system in which every club is independently owned.
Local club management still handles many day-to-day issues, but corporate Member Services provides centralized assistance for membership cancellation, freezes, billing updates, and escalated concerns.
Who Owns Fitness Connection?
Fitness Connection is privately held. Roark Capital announced in 2019 that its affiliates acquired a majority stake in the company from LNK Partners.
Because a private company’s ownership percentages and investment structure can change without the same public disclosure required of a publicly traded corporation, readers should not rely on older online directories for a current ownership breakdown.
The previous claim that Fitness Connection is majority-owned by Newmark Group is not supported by current company information and has been removed.
Fitness Connection Reviews and Common Complaint Themes
Reviews currently visible on CorporateOfficeHeadquarters.com are primarily critical. They describe individual member experiences and have not been independently verified as companywide policies or practices.
Current review themes include:
- Members remaining on equipment for extended periods
- Employees not intervening in equipment-use disputes
- A requested membership freeze not appearing in the account
- Charges or balances accumulating during a disputed freeze
- Difficulty reaching a supervisor
- A gym repeatedly opening later than its posted weekend time
One unrelated comment advertising website-development services should be treated as spam rather than a Fitness Connection review. Two equipment-use comments appear substantially similar and may be duplicate submissions.
Reviews are most useful when they identify the club city and state, approximate date, membership issue, department contacted, response received, and final outcome.
Fitness Connection Competitors and Related Corporate Office Pages
Fitness Connection competes with budget gyms, full-service athletic clubs, national fitness chains, boutique studios, and independent local gyms.
Related corporate-office pages include:
- Planet Fitness Corporate Office
- LA Fitness Corporate Office
- 24 Hour Fitness Corporate Office
- Life Time Corporate Office
- Gold’s Gym Corporate Office
- Anytime Fitness Corporate Office
- Orangetheory Fitness Corporate Office
Frequently Asked Questions About Fitness Connection Headquarters
Where is Fitness Connection headquarters?
Fitness Connection headquarters is located at 2517 Midway Road, Carrollton, TX 75006.
What is the Fitness Connection corporate office phone number?
Fitness Connection does not currently publish a separate headquarters switchboard. Its official Member Services and customer-service number is 1-800-922-7898.
What is the Fitness Connection customer-service number?
Fitness Connection Member Services can be reached at 1-800-922-7898, Monday through Friday from 8:00 a.m. to 6:00 p.m. Central Time.
What is the Fitness Connection cancellation number?
Call 1-800-922-7898 to request membership cancellation. Members may also cancel at their home gym or send a written request by certified mail.
What is the Fitness Connection corporate office address?
The corporate office address is 2517 Midway Road, Carrollton, TX 75006.
Can I cancel Fitness Connection by mail?
Yes. Fitness Connection says members may send a written cancellation request by certified mail to 2517 Midway Road, Carrollton, TX 75006.
Does Fitness Connection require 30 days’ notice?
Fitness Connection’s current published policy states that cancellation becomes effective 30 days after the request is received and that scheduled payments during that period may still be charged. Review the signed agreement for account-specific terms.
How do I freeze my Fitness Connection membership?
Call Member Services at 1-800-922-7898 to ask whether the account qualifies for a temporary freeze and to confirm the dates and billing terms.
How do I contact Fitness Connection by email?
A general customer-service email is not prominently displayed on the current contact page. Use Member Services, the official website chatbot, the member app, or the home club.
How do I contact Fitness Connection HR?
Job applicants should use the official Fitness Connection careers page. Current employees should use the internal HR or management contacts provided by the company.
Who handles Fitness Connection billing?
Fitness Connection’s membership policy identifies Jonas Fitness as its designated monthly billing company. Members should direct account and payment questions to their home club or Fitness Connection Member Services.
¿Cuál es el número de servicio al cliente de Fitness Connection?
El número de Servicio para Miembros de Fitness Connection es 1-800-922-7898. El horario publicado es de lunes a viernes, de 8:00 a.m. a 6:00 p.m., hora central.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com independently researches corporate addresses, headquarters telephone numbers, ownership information, customer-service contacts, cancellation procedures, complaint routes, and company resources. Whenever possible, information is checked against official company contact pages, membership policies, legal terms, corporate announcements, and current company materials.
Page Update Note
This Fitness Connection corporate-office page was reviewed and updated on July 21, 2026, to correct the headquarters location from Houston to Carrollton, replace outdated customer-service telephone numbers, add the current Member Services and cancellation number, remove an unsupported general email, correct the founding year, remove inaccurate ownership and club-count claims, add current cancellation and billing guidance, summarize visible review themes, address search queries for corporate office, headquarters, telephone, cancellation, email, and Spanish-language customer service, and recommend a new centered article image.
Disclaimer
CorporateOfficeHeadquarters.com is an independent corporate-information and review website. It is not affiliated with Fitness Connection, Jonas Fitness, Elevate, Roark Capital, any Fitness Connection gym, or any related company.
Company names and trademarks belong to their respective owners. Addresses, telephone numbers, Member Services hours, membership plans, billing providers, cancellation rules, fees, club hours, amenities, ownership information, and policies may change. Verify important information through Fitness Connection and the current membership agreement before making a payment, disputing a charge, mailing documents, canceling a membership, or traveling to an office.
Reviews and comments reflect the opinions and experiences of individual contributors and are not independently verified statements of fact. CorporateOfficeHeadquarters.com cannot access a membership account, cancel a contract, freeze an account, issue a refund, repair gym equipment, change club hours, or guarantee that Fitness Connection will respond to a review posted here.
Share Your Fitness Connection Experience
Have you contacted Fitness Connection Member Services, a local gym manager, the Carrollton corporate office, billing support, or the personal-training team about a membership, cancellation, freeze, charge, annual fee, club opening, equipment, cleanliness, employee, or management concern? Share your experience below.
Helpful reviews include the gym city and state, approximate date, type of membership, issue involved, contact method, response time, requested resolution, and final outcome.
Do not post membership numbers, barcodes, account passwords, payment-card or bank information, exact home addresses, medical details, private telephone numbers, personal email addresses, or full names of nonexecutive employees.