YETI Corporate Office, Headquarters Address, Phone and Complaints 

YETI Holdings, Inc. is headquartered at 7601 Southwest Parkway in Austin, Texas. This page provides the current YETI corporate office address, headquarters and Customer Service phone numbers, executive leadership, public-company information, return and warranty guidance, product-recall information, complaint-escalation steps, and answers to frequently asked questions.

YETI Corporate Office Address and Phone Numbers

• Public Parent Company: YETI Holdings, Inc.
• Operating Company: YETI Coolers, LLC
• YETI Headquarters Address: 7601 Southwest Parkway, Austin, TX 78735, USA
• YETI Corporate and Customer Service Phone Number: 1-512-394-9384
• YETI Toll-Free Customer Service: 1-833-225-9384
• Customer Service Hours: Monday–Friday, 7:00 a.m.–7:00 p.m. Central; Saturday, 9:00 a.m.–6:00 p.m. Central; Sunday closed
• YETI Corporate Sales Phone Number: 1-512-402-5895
• Corporate Sales Hours: Monday–Friday, 7:00 a.m.–7:00 p.m. Central
• Investor Relations Phone Number: 1-214-923-7574
• President and Chief Executive Officer: Matt Reintjes
• Chief Financial Officer: Scott Bomar
• Stock Symbol: YETI on the New York Stock Exchange
• Customer Support: Contact YETI
• Order Status: Track a YETI Order
• Returns: YETI Shipping and Returns
• Warranty Claims: YETI Warranty Information
• Careers: YETI Careers
• Investor Relations: YETI Investor Relations
• Official Website: yeti.com

Phone-number clarification: The number 1-512-394-9384 is associated with YETI’s Austin headquarters and is also published as a Customer Service number. It should not be expected to provide direct access to the CEO, legal department, human resources, Investor Relations, an individual executive, or a particular retail store.

Human resources clarification: YETI does not publicly identify a general HR phone number for applicants, current employees or former employees. Job applicants should use the official careers portal. Employees should use their internal manager, HR, payroll, benefits or employee-support contact.

Where Is YETI Headquarters?

YETI’s principal executive offices and corporate headquarters are located at:

YETI Holdings, Inc.
7601 Southwest Parkway
Austin, TX 78735

The Austin headquarters supports company leadership, finance, legal matters, product development, brand management, marketing, ecommerce, technology, supply-chain operations, wholesale relationships, corporate sales, Investor Relations and other business functions.

The headquarters address should not automatically be used for product returns or warranty shipments. Customers must first use the appropriate return or warranty process and obtain any required return authorization and shipping label.

What Is the YETI Corporate Phone Number?

YETI’s corporate and Customer Service phone number is 1-512-394-9384.

The company also offers toll-free U.S. Customer Service at 1-833-225-9384.

Current Customer Service hours are:

• Monday–Friday: 7:00 a.m.–7:00 p.m. Central Time
• Saturday: 9:00 a.m.–6:00 p.m. Central Time
• Sunday: Closed

Customers can also use YETI’s online support form for product questions, order problems, returns, warranties and general inquiries.

Which YETI Number Should You Call?

Orders, Products, Returns and Warranties

Call 1-512-394-9384 or toll-free at 1-833-225-9384 for:

• YETI.com orders
• Order-status problems
• Missing, delayed, damaged or incorrect shipments
• Product questions
• Return eligibility
• Refund status
• Warranty claims
• Replacement-product questions
• Gift-card questions
• Website or account problems
• Product registration
• Accessibility assistance

Corporate and Customized Business Orders

Call the YETI Corporate Sales team at 1-512-402-5895 for business-to-business purchasing, account requests, corporate quotes, bulk orders, branded merchandise and other corporate-sales matters.

Corporate Sales is generally available Monday through Friday from 7:00 a.m. to 7:00 p.m. Central Time.

Investor Questions

Investors and securities analysts can contact YETI Investor Relations at 1-214-923-7574 or use the company’s official Investor Relations website.

Customer orders, returns and warranty claims should not be sent to Investor Relations.

Who Is the CEO of YETI?

Matt Reintjes is President and Chief Executive Officer of YETI Holdings, Inc. He has served as YETI’s CEO since 2015 and is also a member of the company’s Board of Directors.

Scott Bomar became YETI’s Senior Vice President, Chief Financial Officer and Treasurer in February 2026. He succeeded Mike McMullen, who remained in an advisory role during the transition.

Executive titles and responsibilities can change. Investors, vendors, applicants, journalists and other corporate correspondents should verify current leadership through the official YETI governance pages before directing time-sensitive correspondence to a named executive.

Who Owns YETI?

YETI Holdings, Inc. is an independent publicly traded company. Its common stock trades on the New York Stock Exchange under the symbol YETI.

YETI does not have a conventional parent company. Its shares are owned by public investors, institutional shareholders, company insiders and other stockholders.

YETI Coolers, LLC is an operating legal entity used for YETI products, ecommerce activity, contracts, legal notices and other company operations. It is part of the broader YETI Holdings corporate organization.

About YETI

Brothers Roy and Ryan Seiders founded YETI in 2006 after becoming frustrated with coolers that did not hold up under demanding hunting, fishing and outdoor use.

The company first became widely known for premium rotomolded hard coolers. It later expanded into a broad range of outdoor, travel, food, beverage and lifestyle products.

Current YETI product categories include:

• Hard-sided coolers
• Soft coolers and lunch bags
• Insulated tumblers, mugs, bottles and jugs
• Backpacks, totes, duffels and luggage
• Dry bags and gear cases
• Buckets and cargo storage
• Camp chairs and blankets
• Cookware and food storage
• Dog bowls
• Apparel and accessories
• Customized and licensed products

YETI sells products through YETI.com, YETI-owned stores, authorized outdoor and sporting-goods retailers, national retail chains, independent dealers and international distributors.

Common Reasons Customers Contact YETI

• Finding the YETI headquarters address
• Looking for the YETI corporate phone number
• Checking an online order
• Reporting a missing or delayed package
• Reporting a damaged or incorrect product
• Starting a return
• Checking a delayed refund
• Submitting a warranty claim
• Requesting a replacement lid, cap, gasket, latch, handle or other component
• Questioning warranty coverage
• Reporting a product-safety concern
• Checking whether a product is recalled
• Resolving a customized-order problem
• Questioning a rejected or canceled order
• Reporting a gift-card problem
• Recovering a YETI.com account
• Requesting corporate or bulk-order assistance
• Reporting a retail-store experience
• Applying for a YETI job

How to Escalate a YETI Complaint

1. Contact the correct department. Use Customer Service for ordinary purchases, products, returns, refunds and warranty concerns. Use Corporate Sales for business and bulk-order matters.
2. Gather the relevant records. Have the order number, purchase date, product name, model, color, retailer, receipt, photographs, tracking information and previous support correspondence available.
3. Request a case number. Record the date, time, representative’s name if provided, promised action and expected response date.
4. Ask for escalation. Request a supervisor or the appropriate order, returns, warranty, corporate-sales, product-safety, retail-store or account team when the first representative cannot resolve the issue.
5. State the requested resolution. Examples include a refund, replacement, missing part, warranty review, order correction, shipment investigation or written explanation.
6. Keep the product. Do not discard a defective, damaged or potentially recalled item until YETI confirms whether photographs, inspection or return shipment will be required.
7. Protect payment-dispute deadlines. Contact the card issuer or payment provider promptly if an unauthorized, duplicate or unresolved charge remains after reasonable efforts with YETI.
8. Use an appropriate safety agency when necessary. Serious product hazards or unresolved recall concerns may be reported to the U.S. Consumer Product Safety Commission.

Calling corporate headquarters does not guarantee direct access to an executive or immediate approval of a return, warranty claim or reimbursement request. A concise complaint supported by records and a specific requested resolution is more useful than a broad complaint without order or product information.

YETI Returns and Refunds

YETI generally offers free returns for eligible YETI.com purchases within 30 days of purchase.

To qualify under the current general return policy:

• The purchase must have been made through YETI.com.
• The product must be non-customized.
• The product must be unused and undamaged.
• The product should remain in its original packaging.
• The return must be initiated through the official return portal within the applicable period.
• An authorized return material number must be obtained.
• The packing slip should be included.

YETI provides a prepaid UPS label for eligible returns. Customers without access to a UPS drop-off point may be responsible for alternate return-shipping costs.

YETI currently states that refunds may take up to 10 business days to process after the return is received. Refunds are issued to the original payment method or methods.

Original shipping charges and additional return-shipping expenses are generally nonrefundable.

Can YETI.com Orders Be Returned to a YETI Store?

No. YETI currently states that its retail stores do not accept returns of YETI.com purchases.

Use the online return portal and the authorized shipping instructions rather than taking the item to a YETI store or mailing it to corporate headquarters.

Products Purchased From Another Retailer

YETI does not process ordinary returns for products bought from an authorized dealer or another retailer. The retailer’s return policy applies.

Examples include purchases from Walmart, DICK’S Sporting Goods, Academy Sports + Outdoors, REI, Bass Pro Shops, Amazon or an independent authorized dealer.

A manufacturer warranty claim may still be available when the product was purchased from an authorized seller and otherwise qualifies under YETI’s warranty terms.

Customized YETI Returns

Customized products generally cannot be canceled or returned unless they arrived damaged, defective or incorrect under the applicable terms.

Review names, spelling, logos, colors, placement and other customization details carefully before submitting the order.

YETI Warranty Information

YETI offers limited warranties against defects in materials and workmanship. The applicable warranty period varies by product.

Products Commonly Covered for Five Years

Current five-year categories include many:

• Tundra hard coolers
• Roadie coolers
• Rambler drinkware products
• Yonder bottles
• TANK products
• Silo products
• LoadOut products
• Trailhead camp chairs
• Boomer dog bowls
• Certain cast-iron cookware

Products Commonly Covered for Three Years

Current three-year categories include many:

• Hopper soft coolers
• Panga bags
• Camino totes
• SideKick Dry gear cases
• Crossroads bags and luggage
• Daytrip products
• Ranchero bags
• Cayo products
• Lowlands blankets
• Trailhead dog beds

The specific warranty page and product documentation control. Do not assume that one warranty period applies to every YETI item.

What the YETI Warranty May Require

• Purchase from YETI, a YETI store or an authorized dealer
• Proof of purchase
• Photographs or other documentation
• Use of the product as intended
• Return of the product when requested
• An approved warranty claim and RMA number

YETI states that ordinary wear, punctures, scratches, long-term color or material breakdown, misuse, abnormal use and unauthorized modifications or repairs are not covered.

Do not ship a warranty product to YETI before the claim is approved and YETI provides the proper return instructions.

YETI Product Recalls and Safety Complaints

Consumers should check the exact product name, generation and model before assuming that a YETI product is or is not recalled.

Hopper M20, Hopper M30 and SideKick Dry Recall

In 2023, YETI recalled approximately 1.9 million units of certain:

• Hopper M20 soft backpack coolers
• Hopper M30 soft coolers, versions 1.0 and 2.0
• SideKick Dry gear cases

The recall involved magnet-lined closures that could degrade and release high-powered magnets. Swallowed high-powered magnets can create a severe internal-injury hazard.

Consumers with an affected product should stop using it and follow YETI’s current recall instructions.

• YETI Product Recall Phone Number: 1-833-444-3151
• Recall Email: pr***********@**ti.com
• YETI Recall Information: Review the YETI product recall
• Federal Recall Information: Search U.S. Consumer Product Safety Commission recalls

Do not assume that every current Hopper or SideKick product is affected. Compare the exact product with the official recall description.

Report smoke, fire, burns, detached components, sharp edges, lid failures, unexpected pressure, choking hazards, ingestion hazards or other serious safety concerns to YETI promptly. Seek medical assistance when an injury or ingestion may have occurred.

YETI Customized-Order Complaints

YETI offers customized drinkware, coolers and corporate products, but it reserves discretion to reject certain requested artwork or language.

Current YETI terms state that custom orders may be rejected when the company considers the content illegal, controversial, hateful, obscene, profane, harmful or capable of inciting violence. Intellectual-property restrictions also apply.

The terms further state that YETI may reject or modify an order even after confirmation or payment. If a charged portion of an order is rejected, YETI states that it will issue a credit for the rejected amount.

Before placing a significant customized order:

• Submit the artwork early.
• Keep a copy of the design and approval.
• Confirm the production timeline.
• Ask whether the content complies with YETI’s current customization standards.
• Save the quote, proof, payment confirmation and correspondence.
• Do not make nonrefundable event commitments until production is confirmed.

March 2025 Custom-Order Controversy

In March 2025, a nonprofit organization publicly reported that YETI canceled a repeat customized drinkware order because the organization’s name and logo were treated as political.

YETI stated that it had attempted to maintain a policy against producing custom items aligned with political affiliations or organizations and that the company’s previous fulfillment of an earlier order for the organization had been a mistake.

The incident generated widespread online reactions and calls for a boycott. Earlier comments on this page largely consisted of reactions to that report rather than first-hand experiences involving a commenter’s own YETI order, warranty claim, return or support contact.

Readers may disagree with YETI’s policy or its application. Consumer reviews on this page should nevertheless describe an actual personal transaction, product, order or customer-support experience rather than repeat political slogans or secondhand reports.

Formal Notices and Website Order Disputes

YETI’s current website terms contain a pre-dispute process and arbitration provisions for certain disputes involving YETI.com and online purchases.

The terms identify the following address for a covered notice of dispute:

YETI Coolers, LLC
Attn: Legal Department – Notice of Dispute
7601 Southwest Parkway
Austin, TX 78735

The current terms describe particular deadlines, delivery methods and signature requirements. Review the version of the terms that applies to the transaction and obtain qualified advice when a dispute involves an injury, large financial loss, legal claim, arbitration requirement or approaching deadline.

Do not use the legal-notice address as a substitute for the ordinary return, warranty or Customer Service process.

YETI Job and Recruitment Scam Warning

YETI warns applicants about people who impersonate company recruiters, conduct fake interviews, issue counterfeit offer letters, request payments or attempt to collect sensitive personal information.

• Verify each opening through the official YETI careers page.
• Be cautious with unfamiliar email domains and phone numbers.
• Do not pay for equipment, training, background checks or access to a job.
• Do not deposit a check and send part of the money to another person.
• Do not provide Social Security, banking or identity information during an unsolicited early-stage contact.
• Be suspicious of job offers issued without a meaningful interview.

YETI states that it does not request monetary payments during its hiring process.

Review YETI’s recruitment scam warning.

Counterfeit YETI Products and Fake Websites

Be cautious with websites, marketplace sellers, social media advertisements and emails offering YETI products at unusually low prices.

• Check the domain name carefully.
• Confirm whether the seller is authorized.
• Review the return and warranty information before ordering.
• Save screenshots of the listing and seller details.
• Do not pay an unknown seller by wire transfer, gift card or cryptocurrency.
• Use a payment method that provides appropriate dispute protections.

A counterfeit or unauthorized product may not qualify for YETI warranty service. Contact the seller and payment provider promptly when an item appears counterfeit or was materially misrepresented.

YETI Reviews, Complaints and Feedback

Useful YETI reviews may involve product durability, insulation performance, drinkware lids, cooler components, shipping, customized products, returns, refunds, warranty claims, replacement parts, recall remedies, store service or Customer Service response.

Earlier visible comments on this page were largely political reactions to a reported 2025 customized-order cancellation rather than direct consumer experiences. They were not treated as evidence of YETI’s general product quality or customer-support performance.

When leaving a YETI review, consider including:

• The type of product
• The approximate purchase date
• Whether it was purchased from YETI or another retailer
• The issue or defect
• The support route used
• Whether a case or RMA number was issued
• The response time
• The resolution requested
• Whether YETI ultimately resolved the concern

YETI Competitors and Related Corporate Offices

YETI competes with cooler, drinkware, outdoor-equipment, luggage and lifestyle brands, as well as major outdoor and sporting-goods retailers.

• Walmart Corporate Office – Walmart sells the competing Ozark Trail brand of coolers, drinkware and outdoor products.
• REI Corporate Office – An outdoor retailer offering coolers, hydration products, bags, camp furniture and related gear.
• DICK’S Sporting Goods Corporate Office – A major YETI retailer and outdoor-products competitor.
• Academy Sports + Outdoors Corporate Office – A sporting-goods and outdoor retailer selling YETI and competing products.
• The North Face Corporate Office – Competes in outdoor bags, equipment, apparel and travel products.
• Orvis Corporate Office – Competes for fishing, hunting, travel and outdoor-lifestyle customers.

Other direct product competitors include Igloo, Coleman, RTIC, Hydro Flask, Stanley, Pelican, Orca, BruMate and other premium or mass-market cooler and drinkware companies.

Frequently Asked Questions About YETI Corporate Office

Where is YETI headquarters?

YETI is headquartered at 7601 Southwest Parkway, Austin, TX 78735.

What is the YETI corporate office address?

The YETI corporate-office address is 7601 Southwest Parkway, Austin, TX 78735.

What is the YETI corporate phone number?

The YETI corporate and Customer Service phone number is 1-512-394-9384.

What is YETI’s toll-free Customer Service number?

YETI’s toll-free U.S. Customer Service number is 1-833-225-9384.

What are YETI Customer Service hours?

YETI currently lists Customer Service hours as Monday through Friday from 7:00 a.m. to 7:00 p.m. Central, Saturday from 9:00 a.m. to 6:00 p.m. Central, and Sunday closed.

Who is the CEO of YETI?

Matt Reintjes is President and Chief Executive Officer of YETI Holdings, Inc.

Who owns YETI?

YETI Holdings, Inc. is an independent public company whose stock trades on the New York Stock Exchange under the symbol YETI.

Is YETI still owned by its founders?

Roy and Ryan Seiders founded YETI, but YETI Holdings is now publicly traded. The company’s shares are held by public investors, institutions, insiders and other stockholders.

How do I contact YETI about a corporate order?

Call YETI Corporate Sales at 1-512-402-5895 or use the official corporate-sales contact form.

How long do I have to return a YETI.com purchase?

Eligible unused and non-customized YETI.com purchases can generally be returned within 30 days through the official return portal.

Can I return a YETI.com order to a YETI store?

No. YETI currently states that its retail stores do not accept YETI.com returns.

Can I return a YETI product bought from another retailer to YETI?

Ordinary returns must generally go through the original retailer. A qualifying manufacturer warranty claim may still be submitted to YETI when the product came from an authorized seller.

How long is the YETI warranty?

The warranty period varies by product. Many hard coolers and drinkware products have five-year limited warranties, while many soft coolers, bags and related products have three-year limited warranties.

Does the YETI warranty cover normal wear?

No. YETI excludes ordinary wear, scratches, punctures, misuse, abnormal use and certain third-party modifications or repairs.

Should I mail a warranty product to YETI headquarters?

No. Submit a warranty claim first and wait for approval, an RMA number and shipping instructions.

Which YETI products were recalled?

The major 2023 recall covered certain Hopper M20, Hopper M30 1.0 and 2.0, and SideKick Dry products with magnet-lined closures. Check the exact product against YETI and CPSC recall information.

How do I complain about YETI?

Call Customer Service, submit the official contact form, request a case number and ask for supervisory review. Preserve the receipt, order information, photographs, warranty records and previous correspondence.

What is YETI’s HR phone number?

YETI does not publicly identify a general HR phone number. Applicants should use the official careers portal, while employees should use internal HR and benefits resources.

Can YETI reject a customized order?

Yes. YETI’s current terms reserve discretion to reject certain custom content or orders. Review the current customization terms and obtain artwork approval before making related event or distribution commitments.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides company addresses, headquarters phone numbers, ownership and leadership information, complaint guidance, related-company resources and a public forum for consumer reviews.

Company executives, addresses, phone numbers, support hours, return policies, warranties, product recalls, customization standards and dispute terms can change. Verify important information directly through YETI before mailing a product, submitting a formal notice, making a significant customized purchase or sharing private information.

Page Update Note

This YETI corporate-office page was updated on July 23, 2026 to verify the Austin headquarters address, corporate and toll-free Customer Service numbers, current support hours, Corporate Sales and Investor Relations contacts, Matt Reintjes’ leadership, Scott Bomar’s CFO appointment, YETI Holdings’ public ownership structure, current return and warranty terms, the Hopper and SideKick recall, custom-order policies, the March 2025 custom-order controversy, recruitment-scam guidance, visible-comment cleanup, relevant competitor links, privacy protections and the preserved headquarters image.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with, endorsed by, or sponsored by YETI Holdings, Inc., YETI Coolers, LLC, YETI.com, any YETI retail store, authorized dealer, investor, executive, employee, corporate-sales representative, shipping carrier, payment provider, recall administrator, retailer or government agency.

This page is provided for informational, corporate-contact, complaint and review purposes only. It does not provide legal, investment, product-safety, warranty or consumer-rights advice. Addresses, phone numbers, executives, ownership, stock information, support hours, return terms, warranty periods, recall remedies, customization standards, dispute procedures and product availability may change. Verify important information through the appropriate official source.

Share Your YETI Experience

Have you contacted YETI about its corporate office, an online order, delayed shipment, return, refund, warranty claim, product defect, replacement part, recall, customized product, corporate order, retail store, website account or unresolved complaint? Share your first-hand experience below and explain which support route you used and whether the concern was resolved.

Privacy warning: Do not post your full order number, RMA number, warranty case number, tracking number, payment information, gift-card number, password, verification code, home address, personal phone number, private email address, employee personal information, unredacted receipt, legal notice or other private identifying information in a public review.