Green Dot Corporate Office Headquarters HQ

28 comments
Green Dot Corporate Office Headquarters HQ
Green Dot Corporation
Official Address:
3465 East Foothill Boulevard
Pasadena, CA 91107 USA
Email: Online Only
Corporate Phone Number: 1-626-765-2000
Fax Number: n/a
Customer Service Number: 1-866-795-7597

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28 comments:

  1. I have been a customer since 2000. I am no longer a customer as of today. I made that clear in my phone conversation today. I had repeat delivery and needed to change the delivery date. On 2/7/16 I went online to change the date from the 11th to the 25th of Feb and it wouldn’t let me. I contacted them online and after 60+ minutes of conversation on-line, the person trying to help me couldn’t change the date either. She guaranteed that she would watch for the order and stop it. If she couldn’t stop it, she said she would immediately issue me a refund. Today, Feb 9, 2016 I check my bank account and sure enough, there is a pending charge from Petco. I went online to my Petco account and it shipped Feb 8th. There was no credit pending and the item was in the mail! After spending at least 2 hours of my Sunday trying to change a shipping date, I got no where. On Feb 9th I called customer service. I had to wait 18 minutes before someone answered the line. When they finally answered I explained the entire situation with her. She asked for my phone number and verified my name. She explained their system was down, but I could hear her slowly typing in the background. She cancelled my order and I told her I wanted the ship date to be on the 25th and then every 12 weeks after that. She said “ Ok, now I am going to make your new order” I replied, “This is why I called you in the first place” “I need the order and shipment to be done on the 25th and not now…this is the problem…do you understand?” “umhmm” she said. I told her that I needed the credit to go through immediately. She said that the policy was that I wouldn’t receive my credit for 5-7 business day’s. I asked her why it took so long. It isn’t as if we are not dealing with the bank and the postal service!! She said it was policy. I told her that it would not work and that I wanted what was promised to me on Sunday. She sent an email to her superior and told me I needed to wait 24-48 hours for an approval for the expedited credit. She then told me, “It will take 5-7 day’s for me to see my credit on my account.” What the hell! I told her that she need’s to make them aware that Petco just lost a long-time customer. I asked her if she explained my situation or let upper management know the importance of this, and she said, “no.” She just sent a request for a refund. Why can’t businesses follow through with their promises? Why do I have to waste so much of my time to get a simple task done? I signed up for repeat delivery because I don’t have time, nor do I want to get in my car and pick up a 30# bag of Blue Buffalo dog food. This was supposed to be convenient. Obviously the glitches haven’t been worked out. On-line is supposed to save us time, but instead, I have now wasted 4.5 hours of my precious studying time and got nowhere! ~ Signed: A very dissatisfied customer who couldn’t find an e-mail address to send my complaint to so I had to publicly post my complaint. #307969405

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    1. my name is
      donna Dodson and I have a Green Dot Money Card and i had $300 on it and somebody some how got my $300 out of it. I tried to through to dispute department but when i talk to them they keep hanging up on me, i just want to find out if they find the person who took it. The email that they said that took the money was [email protected] which is not my email at all my email is [email protected]

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  2. Really?? your corporate office is unavailable thru email

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    1. I have a statement to make. Green dot has scammed me and somehow cut me off from getting through to a real representative. I keep getting the same people that alter their voice they seem to be of the Indian descent and refuse to transfer me to a supervisor. Another number I try calling immeadiatly hangs up. I got some phoney dispute letter after an investigation of a few hours saying they investigates my claim from a merchant that I paid for goods and never received. They said they are not responsible for giving me my money back. I believe it is a third party filling out the claim forms and keeping the money. These same people have answered my calks at Wekka Fargo metabank and netspend as well as hotel rewards programs. They are the same people or family doing this to me for at least the last ten years. My benefits were suppose to be early and now they say not till the first when I know the V.A. sends out payments early that's why they advertise 4 days ahead of time for gov. benefits. I got my Social Security as advertised. But this check is a lot more. I believe they are money laundering. I am trying to contact the CEO and founder but my card they sent me after mine was stolen doesn't even have a number on the back of it and its the same chip pattern on the front of the card that I have had on all my cards from different banks. I want them prosecuted to the dullest extent of the law. They ask for my card number everytime I call and get mad whemni don't give it to them. If anyone has any suggestions let mW know but I even think this org. has my phone hacked so I can't correspond with the Attorney General in my state or the federal one. This has been my whole life for the last ten years of them stealing my government benfita and not returning the funds to my account. I mean like 1000s of dollars. I am tempted to drive to California to their office to resolve these issues because I really don't think that the higher ups even know what their TRUSTED employees are doing to me and who knows who else.

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  3. Once you get the card its great easy but trying to get info or even sign on to the website/app is difficult

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  4. Never purchase a prepaid card from Green Dot, their customer service is the absolute worst I have ever encountered. A return call is unheard of and when I tried to get a refund because the card was faulty and not accepted by most merchants they deducted over $15.00!!!

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    1. I'm having the same problem. It takes forever to get a response. I've been waiting over an hour now. I've an expired card and requested a new card and was promised to get it within 2 weeks and now it is a month now that I've not gotten the new card. There is money in my old account and don't have the card to use it and pay for things that is needed during this pandemic. i even got a new card which I want "my money" to be transferd to my new account which i think could be easy to do especially within today's technological advancement. Customer service is in another country which is hard to understand what is being said. People are in need of employment here in the u.s.. I am tired that such a business is making it hard to get my money that I WORKED FOR!!! I AM TIRED OF SUCH B.S.!!!!

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    2. hi someone stole money from my Green money card and i am so mad and Green Dot dispute department and i was on hold for along time and when they do talk to you they always have people that are rude and they hang up on you this person took $300 from my green Dot Money card

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  5. Never purchase a prepaid card from Green Dot, their customer service is the absolute worst I have ever encountered. A return call is unheard of and when I tried to get a refund because the card was faulty and not accepted by most merchants they deducted over $15.00!!!

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  6. worst customer service ever.... trying to report FRAUD! DO NOT DO BUSINESS WITH THIS COMPANY, THEY ARE COMPLETELY UNAVAILABLE!!!! TRANSLATION= ZERO CUSTOMER SERVICE

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  7. Purchased a card, can't activate it, can't speak to anyone. This is a scam of some source and I am going to track down the CEO and I am going to end this.

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    1. Their damn office is in California ripping off the u.s customers.

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  8. Can someone from the corporate resolutions team contact me. I have a freeze that was suppose to be lifted off my account by the law firm who sent in documentation requesting the freeze be lifted but here we are several weeks later and the hold is still on my account. Thank you.

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  9. I've been using GreenDot for years. Someone has charged my card and customer service told me there is nothing they can do about it and Marvin ID# 73300 was very rude and told me that I could not talk to a manager because they are all in a meeting. What a crock. I will no longer be using GreenDot if they cannot make things right!!

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  10. have charges on my card I did not authorize.
    I was told to suck it up.
    I want my money back.

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  11. KEEP AWAY,my opinion?,, BUNCH OF THIEVES, CROOKS, CON ARTIST

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  12. walmart fraudulently drained my account, so I cancelled debit card and requested replacement 21 days ago, never received and cannot transfer MY MONEY using routing and account numbers. Agent promised to send second replacement yesterday by fedex and call back today for tracking number. called twice and they do NOT have promised tracking number, did NOT debit my account for $15. as discussed so I'm completely disgusted with maltreatment from ALL parties. MY SSI funds will be sent to this same account and will likely be unavailable to me to pay MARCH obligations. Rotten to the core

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  13. I don't know what is going on with your system but you have my money that I cannot get to. You also have my paycheck and have not deposited onto my card. I know this because we have verified with my work. I have not been able to get my money off my card for three days now because your system is screwed up. I want my money. I cannot get food for my child or me or gas to get to work because of this. You knew all these stimulus and tax refund checks were going to come thru. You should have been prepared. Also, there is no communication on facebook or any other of your social media pages explaining to people what is going on. This is poor customer service and I will be cancelling my green dot card and my Walmart money card. I have never been with a company that does not give one shit about their customers. If you did, then you would have communicated thru some type of social media or text or emails. I will be calling the attorney generals office and reporting this to the better business bureau!!!!!

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  14. I have been on the phone with approximately 8 different reps in the last 10 days. I received a Walmart money card from my accountant who prepared m y taxes. I followed the instructions to activate the card , which included creating a profile to verify my identity. part of that process was to enter my personal info including my mobile phone #.First, every time I call the # on the back of the card it tells me I's sending me a new card nd it should arrive in 5-7 business days.
    2nd : My money has been on my card since 4/21 & I cant access my money because it keeps saying incorrect pin. When I call customer service they told me it was because my phone # was not added to the account. So they had me repeat the same steps 5 days ina rwo with about 7 different reps, who keep telling me that hey would have to create a ticket and have someone form the technical team to contact me. Today I received a call from a rep that said she was from tech support and had me repeat the same exact steps again!. Then she tells me she has to send this screen shot of the error message to the corporate office. Each time I have been told this , they say it takes 1-2 days to get a freakin call bck!
    I was told they don't have a complaint dept. as well.
    Now what kind of company is this ? No one can help me ! I cant even access my money to transfer to a different card! This is crazy! and because of this COVID-19 YOU JUST GET TREATED LIKE A NO BODY! THIS IS ABSOLUTELY INSANE! I WOULD NEVER RECCOMMEND THIS CARD OR COMPANY TO ANY OF MY FAMILY OR FRIENDS!
    I AM NOW AWAITING A CALL BACK , AGAIN !

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  15. This is the 2nd time they have messed me over. I was having my money direct deposit and they put it in the wrong account. I called them and asked why my money wasn't deposited and they say that my account has been closed since February and they returned the money to sender when I have been using this card for some time now. To get me to verify my account with them the CSA ask for my social and I told her no, so she says that's the way I can open the account, so I told her I was going to record the call for my safety just in case I have identify theft after this day if I was going to give it to her but she tells me she is going to hang up because they aren't authorize to allow someone to record their calls. This fucking bull, I have bills and they will not even allow me to talk to a supervisor. This is the worse company I have ever dealt with. I suggest everyone files a better business bureau complete and move your money because if you don't they are going to penny pinch out of your account as they did me the 1st time before all of this happened.

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  16. Plain and simple, Green Dot Bank and its affiliates are absolutely terrible.I have never had so many problems out of a bank in my life. Talk about pathetic Customer Service, Green Dot Bank is a champion at terrible service and answering the phone. Does Green Dot even have any quality control at all, or do they just hope for the best? When I do get a hold of them I assure everyone I will definitely close my account immediately.

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  17. Wow dude I was hoping to get on here for help wow I was wrong I guess I'm getting ripped off

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  18. no costumer service at all i have over 1000$ missing from my account and have ban trying to contact any one that works their for over 5hr now a saved up for over a month to buy something online and needed a credit card to do it i put the money on it at wall mart over 10days ago their is no money on the card at all i can evan call thees people to see what is going on the worst card to use of all time dont get one

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  19. My son had 5900.00$ stole from his greendot account and they are fighting him to keep him from getting it he has been on the phone for up to 6 hours a day tryto get his money back green dot is not worth the worry

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  20. green dot is a scam been waiting for refund since 1-6-20 keep telling 1 or2 bussines day. and can never call u back.talk 5 pepole and none of them know anything.[ stay away from greendot.]

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  21. Bought two Walmart (Green Dot Cards) , and they blocked the cards for fraudulent activity and now refuse to un block the cards. I was the one trying to use my cards. I have been trying to get my money for over 12 days now. I have made a complaint with the BBB also. I WILL NEVER USE THIS SHIT AGAIN. WHAT A SCAM!!!!!!! YOUR STEELING MY MONEY CALL MY AT 928-293-5322

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  22. Green Dot is stealing my money they refused to give it to me and they refused to refund my $1,409 for no reason

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