BH Management Services Corporate Office, Address & Phone 

BH Management Services corporate office and headquarters are located at 400 Locust Street, Suite 790, in Des Moines, Iowa. BH is a national multifamily owner and property-management operator that also provides construction and architecture and design services.

Residents and applicants commonly search for the BH Management corporate address, headquarters phone number, Resident Portal, maintenance assistance, rent-payment help, fee complaints, security-deposit support, leasing information, Human Resources, or a way to escalate an unresolved property complaint. The correct contact normally depends on the apartment community, lease, property owner, and issue involved.

BH Management Services Corporate Office Information

• Legal operating company: BH Management Services, LLC
• BH corporate headquarters address: 400 Locust Street, Suite 790, Des Moines, IA 50309, USA
• BH Management corporate phone number: 1-515-244-2622
• Corporate contact form: Contact the BH corporate team
• Resident Portal: BH Resident Portal
• Apartment and community search: Find a BH community
• Careers: BH Management careers
• Official website: livebh.com

Resident-contact clarification: BH instructs current residents to contact their Community Manager through the Resident Portal. The Des Moines corporate number is not a substitute for a property’s leasing-office or emergency-maintenance number.

Facility clarification: The Des Moines headquarters is a corporate office. It is not a leasing office for every BH property, rent-payment counter, maintenance-dispatch center, key or package pickup location, security-deposit refund counter, or guaranteed walk-in complaint department.

Hours clarification: A universal 24-hour corporate Customer Service schedule was not verified. Each apartment community publishes its own office hours and after-hours maintenance procedure.

How to Contact a Specific BH Apartment Community

Most resident, applicant, maintenance, leasing, rent, fee, parking, amenity, and move-out concerns should begin with the apartment community involved.

Use BH’s official community search to find:

• The property name
• The street address
• The direct leasing-office phone number
• Current office hours
• Available apartments and advertised pricing
• Community amenities
• Pet information
• Tour options
• The community website

Current residents should log in to the Resident Portal to communicate with the Community Manager, submit maintenance requests, check request status, review account information, and access available lease documents.

How to File a BH Management Complaint

Begin with the employee or department that can directly review the issue:

• Maintenance problem: Submit a Resident Portal request and contact the maintenance team.
• Rent or ledger question: Contact the leasing or property-management office.
• Lease or renewal question: Contact the Community Manager.
• Application or screening concern: Contact the leasing team handling the application.
• Parking, towing, package, trash, pet, or amenity concern: Contact the property office.
• Employee or Community Manager complaint: Request the regional supervisor or use the corporate contact form.
• Corporate, vendor, investment, or business inquiry: Use BH’s corporate contact form.

A useful complaint should identify:

• The property name and city
• The resident’s building or apartment privately
• The leaseholder’s name privately
• The date and approximate time
• The department or employee role involved
• The maintenance-request, account, or incident number
• Previous contacts and responses
• Supporting photographs or records
• The specific resolution requested

How to Escalate a BH Management Resident Complaint

1. Document the issue. Save photographs, videos, lease documents, notices, account ledgers, receipts, emails, and Resident Portal records.
2. Contact the appropriate property employee. Give the leasing, maintenance, or accounting team an opportunity to investigate.
3. Request the Community Manager. Explain the unresolved issue and requested solution.
4. Ask for the regional supervisor. Request higher-level review when the complaint directly involves the Community Manager or remains unresolved.
5. Use the Resident Portal. Keep the complaint and supporting information in a written, time-stamped channel.
6. Use the corporate contact form. Select the property involved and summarize the prior contacts.
7. Request a case or reference number. Use the same number during follow-up.
8. Keep a contact log. Record dates, employees, promises, deadlines, and outcomes.
9. Review outside options when appropriate. Depending on the issue, these may include local housing or code enforcement, a fair-housing agency, a consumer agency, mediation, or qualified legal advice.

The corporate office may route or review a complaint, but it generally cannot remotely inspect an apartment, repair equipment, retrieve a local ledger immediately, remove a fee without account review, or control an active emergency from Des Moines.

BH Management Maintenance Requests

BH directs residents to submit maintenance requests through its resident system. The system may allow residents to upload photographs, review activity, check request status, and provide feedback after service.

What to Include in a Maintenance Request

• A clear description of the problem
• The room or area affected
• When the condition began
• Whether it is getting worse
• Photographs or video
• Whether water, electricity, heat, cooling, or security is affected
• Whether the property may enter when the resident is away
• Pets, alarms, or access conditions the technician should know about

Save the request number and take screenshots showing the submission date and status.

Emergency Maintenance

Use the emergency-maintenance instructions supplied by the individual community for an urgent property condition. The correct after-hours number may appear in the lease, Resident Portal, office voicemail, community website, or posted property notices.

Possible urgent conditions may include:

• Active flooding or major water intrusion
• Loss of heat during dangerous cold
• Loss of essential electrical service
• A broken exterior lock or unsecured entry
• A major plumbing backup
• Suspected gas odor
• Fire or smoke
• Suspected carbon monoxide

Call emergency services for a fire, gas emergency, suspected carbon monoxide, crime in progress, serious injury, violence, or another immediate threat to life or safety.

Mold, Moisture, and Water-Leak Complaints

A resident reporting mold, persistent moisture, a plumbing leak, roof leak, or water intrusion should create a written maintenance record promptly.

Document:

• The first date the condition was observed
• Every location affected
• Photographs showing the surrounding area
• Odors, staining, peeling paint, swelling, or damaged materials
• Active leaks or condensation
• Damaged furniture or personal belongings
• Each maintenance request and response
• Inspection and repair visits
• Whether the source of moisture was corrected

A resident should not disturb a large area of suspected mold or open walls without authorization. Medical concerns should be discussed with a qualified healthcare professional.

When a serious condition remains unresolved, the resident may need to contact the appropriate local housing, building, code-enforcement, or health authority. Requirements and remedies differ by state and locality.

Heating, Air Conditioning, and Hot-Water Complaints

For loss of heat, cooling, or hot water:

1. Submit a written maintenance request.
2. Call the community office or emergency-maintenance route when the condition is urgent.
3. Record indoor temperature when heat or cooling is involved.
4. Record the time and duration of a hot-water outage.
5. Save all property notices and repair updates.
6. Ask whether temporary measures are available.
7. Request written confirmation when service is restored.

Local housing codes may establish minimum heating, water, or habitability requirements. Those requirements vary by jurisdiction.

Pest and Wildlife Complaints

Report rodents, insects, birds, squirrels, or other pests through the Resident Portal and property office.

Include:

• Where the activity was observed
• Dates and frequency
• Photographs or video
• Droppings, damage, openings, or nesting areas
• Food or structural damage
• Previous pest-control visits
• Whether neighboring units or common areas appear affected

Ask whether the property or resident is responsible for preparation before treatment and request written instructions. Do not use an unapproved pesticide or trap that could endanger people, pets, or property.

Rent Payments and Resident Ledgers

BH says residents may use the Resident Portal to make a one-time or recurring rent payment through ACH, debit card, or credit card. Residents needing to pay by cash, personal check, or money order should contact the leasing team for instructions.

Save:

• Payment confirmations
• Bank or card records
• Resident Portal screenshots
• The monthly ledger
• Returned-payment notices
• Late-fee notices
• Emails concerning payment arrangements

Verify that the payment was applied to the correct resident account and charge period. A bank withdrawal alone may not show which ledger entry received the funds.

Flex Rent Payments

BH promotes an optional third-party service called Flex that may allow participating residents to divide monthly rent into smaller payments. Flex charges a membership fee and uses terms separate from the apartment lease.

Before enrolling, review:

• The membership fee
• Payment dates
• Late or failed-payment consequences
• Cancellation rules
• Whether BH still receives the full rent by the lease deadline
• Which company handles a disputed payment

Rent, Fees, and Monthly-Charge Complaints

Residents may have questions involving:

• Base rent
• Valet trash
• Package services
• Smart-home or smart-lock fees
• Common-area utility charges
• Water, sewer, or trash allocation
• Parking or garage charges
• Pet rent
• Amenity charges
• Pest-control fees
• Insurance-related charges
• Late fees
• Violation fines
• Month-to-month premiums

Compare every charge with:

• The signed lease
• All lease addenda
• The advertised quote
• The move-in cost sheet
• The renewal offer
• The final renewal lease
• The monthly resident ledger
• Utility-allocation disclosures

Ask management to identify the lease section, addendum, calculation, service period, or policy supporting a disputed charge.

Lease Renewal Complaints

BH says residents generally receive a renewal offer before the notice deadline and may be offered different lease terms at different rates.

Before accepting a renewal:

• Compare the offered base rent with the final lease
• Review all recurring fees
• Confirm the lease length
• Review any concessions and repayment conditions
• Check parking, storage, pet, and amenity charges
• Confirm the required move-out notice period
• Save a copy of the offer before signing
• Download the complete executed lease afterward

When the final amount differs from the renewal offer, ask management to explain and correct the difference before signing.

Apartment Damage and Appliance-Charge Disputes

A charge involving a stove, refrigerator, flooring, countertop, door, lock, window, appliance, or other apartment feature should be supported by the lease and documented condition.

Request:

• The move-in inspection
• Move-in photographs
• The maintenance history
• The age of the item
• The claimed cause of damage
• Inspection photographs
• The repair or replacement invoice
• The useful-life or depreciation calculation when applicable
• The lease provision authorizing the charge
• The resident ledger showing the amount

Do not repair, replace, remove, or dispose of landlord-owned equipment without written authorization.

Security Deposit and Move-Out Complaints

Security-deposit and move-out rules vary by state. Residents should review the lease and applicable local law before moving.

Before Moving Out

• Give written notice using the required method
• Confirm the lease termination date
• Request a move-out checklist
• Ask whether a pre-move-out inspection is available
• Photograph every room, appliance, fixture, and common area
• Retain cleaning and repair receipts
• Return keys, remotes, permits, and access devices as directed
• Provide a forwarding address
• Save proof that possession was surrendered

Disputing a Move-Out Charge

Request:

• The itemized deposit statement
• Move-in and move-out inspections
• Photographs
• Invoices or estimates
• The age and prior condition of replaced materials
• The lease provision relied upon
• The payment or balance calculation

Normal-wear, deposit-return, notice, and itemization rules vary by jurisdiction. Consider local tenant resources or qualified legal advice when a significant dispute remains unresolved.

Amenities, Pools, Gates, and Community Rules

Community-level complaints may involve:

• Pool access or after-hours use
• Gym or clubhouse availability
• Package lockers
• Broken gates or access controls
• Parking permits
• Towing
• Noise
• Fireworks
• Trash or porch rules
• Guest conduct
• Pet-rule enforcement
• Uneven sidewalks or common-area hazards

Report an active safety hazard promptly and document the location, date, condition, prior reports, and management response.

A security gate or access system may help control entry but should not be treated as a guarantee against crime. Contact emergency services for violence, fire, dangerous fireworks, trespassing in progress, or another immediate threat.

BH Management Fair Housing and Accommodation Complaints

Applicants and residents may request disability-related accommodations or modifications through the property-management process. Keep the request and management response in writing.

A fair-housing complaint may involve alleged discrimination because of:

• Race
• Color
• National origin
• Religion
• Sex
• Familial status
• Disability
• Another status protected by state or local law

HUD’s Office of Fair Housing and Equal Opportunity accepts housing-discrimination reports:

• Telephone: 1-800-669-9777
• Online reporting: Report housing discrimination to HUD

HUD generally requires a Fair Housing Act allegation to be reported within one year of the most recent alleged discriminatory act. Other legal deadlines may differ.

BH Management Ownership and Corporate Structure

BH Management Services is an active operating company of Pretium.

• Operating company: BH Management Services, LLC
• Parent organization: Pretium
• Founder: Harry Bookey
• Founded: 1993
• Chief Executive Officer: Joanna Zabriskie
• President: Melody King
• Chief Operating Officer: Christi Weinstein
• Chief Financial Officer: Dusty Thomas
• Chief People Officer: Charlotte Flores
• General Counsel: Jennifer Schumann
• Headquarters: Des Moines, Iowa
• Operating status: Active
• Latest reported scale: Approximately 93,000 managed units and 2,300 employees as of February 2026

Pretium completed its acquisition of BH Management Services in May 2024. BH retained its Des Moines headquarters and continues to operate under the BH name.

BH Management Services and Related Operations

BH’s current business includes:

• Multifamily property management
• Apartment leasing and resident operations
• Single-family build-to-rent management
• Construction and property renovations
• Architecture and interior design
• Asset and performance management
• Marketing and property technology
• Vendor and supplier management

BH is not accurately described as a general temporary corporate-housing company that universally supplies fully furnished accommodations or round-the-clock corporate concierge service.

BH Management Is Not BH Properties or B&H Photo

Several unrelated businesses use similar initials:

• BH Management Services: Des Moines-based multifamily owner and property manager covered by this page
• BH Properties: A separate Los Angeles-based commercial real estate investment company
• B&H Photo Video: A separate New York electronics and photography retailer

Confirm the company name, property website, lease, email domain, and address before sending rent, documents, employment information, or a complaint.

BH Management Employment and Human Resources

BH does not prominently publish one universal public Human Resources phone number for applicants and employees.

• BH careers: Explore careers at BH
• Current openings: Search BH jobs
• Corporate routing: 1-515-244-2622
• Current employees: Use the internal manager, Human Resources, payroll, benefits, employee-relations, or reporting systems supplied by BH.

Applicants should verify that a job appears through BH’s official careers system before providing sensitive information.

Do not send a Social Security number, bank information, identification document, account password, verification code, or payment to an unverified recruiter.

BH Vendor and Supplier Inquiries

Companies seeking to provide maintenance, construction, landscaping, technology, supplies, or other services should use BH’s official vendor process.

Review BH vendor and supplier opportunities

Resident-services staff generally cannot approve a new vendor, negotiate corporate pricing, schedule portfolio-wide work, or change supplier payment terms.

Do not send unsolicited products, confidential proposals, keys, access devices, or equipment to the Des Moines office without confirmed instructions.

BH Management Reviews and Complaints

Current visible CorporateOfficeHeadquarters.com submissions include individual experiences involving:

• Alleged mold, moisture, and communication problems
• An appliance-replacement charge
• A renewal amount allegedly changing before execution
• Smart-lock, valet-trash, package, utility, and amenity fees
• Fines, towing warnings, and porch rules
• Uneven concrete and common-area conditions
• Positive feedback about a community’s location and neighbors
• Hot-water, heating, leak, pest, and maintenance-delay concerns
• Pool use, fireworks, gate, security, and community-rule enforcement
• Property-manager availability and communication

These are individual reader-submitted accounts and have not been independently verified by CorporateOfficeHeadquarters.com. They do not establish that every BH property, owner, Community Manager, maintenance team, fee, lease, or resident experience is the same.

The live page displays a “See More Reviews” option, indicating that additional submissions may exist beyond the five visible reviews summarized here.

BH Management Competitors and Related Companies

BH competes with national and regional multifamily owners and property-management companies.

• Greystar Corporate Office Headquarters
• Lincoln Property Company Corporate Office Headquarters
• Equity Residential Corporate Office Headquarters
• Morgan Properties Corporate Office Headquarters

Other multifamily-property-management competitors include Avenue5 Residential, Bozzuto, RPM Living, Cushman & Wakefield, and regional apartment-management firms.

BH Management Corporate Office FAQs

Where is BH Management headquarters?

BH Management Services is headquartered at 400 Locust Street, Suite 790, Des Moines, IA 50309.

What is the BH Management corporate phone number?

The corporate phone number is 1-515-244-2622.

What is BH Management’s current website?

The current official website is LiveBH.com.

How do I contact BH corporate?

Use the corporate contact form on LiveBH.com or call the Des Moines corporate office. Current residents should normally contact their Community Manager through the Resident Portal first.

Does BH Management have a universal customer-service number?

BH does not prominently publish one nationwide resident Customer Service number separate from its corporate line. Each community has its own leasing-office and maintenance contacts.

How do I find my BH property’s phone number?

Use BH’s official apartment search and select the community. The property page provides the direct telephone number, address, hours, and available services.

How do I submit a BH maintenance request?

Log in to the Resident Portal, create a maintenance request, add photographs when useful, and save the request number. Use the property’s emergency-maintenance procedure for an urgent condition.

How do I escalate an unresolved maintenance complaint?

Contact the maintenance team, Community Manager, and regional supervisor in writing. Save the Resident Portal history and use the corporate contact form when property-level escalation does not resolve the issue.

How do I report mold to BH Management?

Create a written maintenance request immediately, photograph the condition and moisture source, and save every response. Contact local housing, code, or health authorities when a serious condition remains unresolved and local rules permit.

How do I dispute a BH fee?

Request the resident ledger and the lease or addendum authorizing the charge. Compare the fee with the signed lease, renewal offer, final renewal, utility disclosure, and community rules.

How do I dispute a renewal-price change?

Save the original renewal offer and compare it with the final lease. Ask the Community Manager to explain and correct any difference before signing.

How do I pay rent to BH Management?

Residents can generally use the Resident Portal for ACH, debit-card, or credit-card payments. Contact the property office for approved cash, check, or money-order procedures.

What is Flex rent payment?

Flex is an optional third-party service that may divide rent into smaller payments. It charges a membership fee and uses terms separate from the BH lease.

How do I dispute an appliance or damage charge?

Request the move-in report, maintenance history, photographs, age of the item, repair invoice, depreciation calculation when applicable, lease provision, and resident ledger.

How do I dispute a BH security-deposit deduction?

Request the itemized statement, inspections, photographs, invoices, lease provisions, and applicable state deadline. Deposit rights and deadlines vary by jurisdiction.

How do I report housing discrimination?

Report the concern to property management and preserve the written record. Housing-discrimination reports may also be filed with HUD online or by calling 1-800-669-9777.

Who owns BH Management?

BH Management Services is an operating company of Pretium, which completed its acquisition in May 2024.

Who is the CEO of BH Management?

Joanna Zabriskie is Chief Executive Officer of BH Management Services.

Who is the President of BH Management?

Melody King is President of BH Management Services.

How large is BH Management?

BH reported approximately 93,000 managed units and 2,300 employees in February 2026.

Is BH Management a corporate-housing company?

BH’s current business is primarily multifamily ownership, property management, construction, architecture and design, and build-to-rent housing. It should not be described generally as a furnished temporary corporate-housing provider.

Is BH Management the owner of my apartment complex?

Not necessarily. BH may manage a property owned by a separate legal entity. Review the lease for the landlord, owner, management agent, and formal notice address.

Does BH Management have a public HR phone number?

A universal public Human Resources number was not verified. Applicants should use BH’s official careers system, and current employees should use internal Human Resources resources.

Can I visit BH headquarters to pay rent or request repairs?

Do not assume the Des Moines corporate office accepts walk-in rent payments, keys, repair requests, move-out documents, or resident complaints. Contact the apartment community and Resident Portal first.

Official BH Management Resources

• Official BH website
• BH contact and corporate form
• BH apartment and community search
• BH Resident Portal
• BH resident information and renting FAQs
• About BH
• BH leadership
• BH property-management and real estate services
• BH careers
• BH vendor opportunities
• BH Privacy Policy
• BH Terms of Use
• HUD housing-discrimination reporting

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com publishes corporate addresses, headquarters phone numbers, ownership and leadership information, facility distinctions, resident and Customer Service routes, complaint guidance, and reader-review information for major companies and consumer brands.

For this BH Management page, we reviewed the current Des Moines headquarters address and phone number, official corporate contact process, Resident Portal instructions, maintenance system, rent-payment and renewal information, ownership by Pretium, current leadership, business structure, current company scale, careers and vendor resources, privacy information, fair-housing reporting, and the themes visible in current reader submissions.

CorporateOfficeHeadquarters.com is an independent information and review website and is not operated by BH Management Services, LLC, Pretium, a BH apartment community, a property-owning entity, Resident Portal provider, payment processor, Flex, vendor, employee, government agency, or housing authority.

Page Update Note

This page was updated on July 27, 2026 to verify the BH Management Services headquarters at 400 Locust Street, Suite 790, in Des Moines and the corporate phone number 1-515-244-2622; replace the outdated website presentation with LiveBH.com; remove unsupported claims that BH is generally a furnished corporate-housing provider with 24-hour corporate service; correct the founding year to 1993; add the Resident Portal, community search, corporate contact form, maintenance, rent-payment, lease-renewal, fee, appliance-charge, security-deposit, mold, water, heat, pest, amenity, safety, fair-housing, privacy, employment, and vendor guidance; update ownership to Pretium; add current leadership and the latest reported company scale; distinguish BH Management from property-owning entities, BH Properties, and B&H Photo; summarize the five currently visible review submissions and note the uninspected “See More Reviews” control; retain relevant multifamily competitor links; omit an article image because no existing WordPress media details were supplied or found; and address the supplied QueryHunter corporate-office, Des Moines, Iowa, phone-number, complaint, corporate-contact, and BH Companies searches.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with BH Management Services, LLC, Pretium, any BH apartment community, property owner, landlord entity, Community Manager, employee, vendor, Resident Portal provider, payment processor, Flex, law-enforcement agency, housing authority, code-enforcement agency, health department, HUD, or court.

This page is provided for informational, review, rating, feedback, and complaint purposes only. It is not legal, housing, landlord-tenant, fair-housing, financial, medical, mold, repair, insurance, employment, security-deposit, or consumer-rights advice.

The signed lease, addenda, resident ledger, property notices, management agreement, state and local law, housing codes, court orders, and official written decisions control each resident’s rights and obligations.

Corporate addresses, telephone numbers, leadership roles, ownership, managed-unit counts, portal systems, payment options, property contacts, fees, community rules, and complaint procedures can change. Verify important information through BH, the individual property, the legal landlord shown on the lease, or the appropriate local authority.

Share Your Experience

Have you contacted a BH leasing representative, maintenance team, Community Manager, regional supervisor, Resident Portal support route, accounting team, corporate office, fair-housing agency, or local housing authority?

Share your experience below and identify the property name and city, general issue, approximate dates, request or case number when available, contact route used, response time, and whether the concern was resolved.

Please do not publish a complete lease, resident-account number, bank or payment-card information, Social Security number, driver’s-license number, Resident Portal password, gate or door code, exact apartment number, home address, children’s information, medical record, disability documentation, future travel date, private phone number, personal email address, employee schedule, or private employee information.

Comments containing spam, threats, discriminatory material, doxxing, impersonation, unsupported criminal accusations, employee insults, confidential lease or payment records, medical information, or sensitive personal data may be edited, withheld, or removed. Describe firsthand experiences accurately and distinguish documented events from opinions, assumptions, and information received from another person.