Shake Shack’s corporate office is located in New York City. This page provides the Shake Shack headquarters address and phone number, guest-support options, order and refund complaint guidance, Human Resources contacts, company information, and reviews from Shake Shack guests and job applicants.
Shake Shack Corporate Office Address and Phone Number
- Corporate parent: Shake Shack Inc.
- Shake Shack corporate office address: 225 Varick Street, Suite 301, New York, NY 10014, USA
- Corporate office phone number: 1-646-747-7200
- Guest Help Center: Contact Shake Shack
- Guest-support text number: 1-618-867-4225
- Order-problem email: sh***@********ck.com
- People Resources email: pe****@********ck.com
- Payroll email: pa*****@********ck.com
- Recruiting email: re********@********ck.com
- Investor Relations phone: 1-844-742-2504
- Investor Relations email: in******@********ck.com
- Official website: shakeshack.com
- Restaurant locator: Find a Shake Shack
- Careers website: Shake Shack Careers
The 1-646-747-7200 number is Shake Shack’s corporate office telephone number. It is not identified as a dedicated guest-service, refund, complaint, payroll, recruiting, or Human Resources line.
Guests with a restaurant, mobile order, delivery, refund, rewards account, gift card, or food-quality concern should normally begin with the restaurant involved and Shake Shack’s official Help Center. Shake Shack also offers support by text at 1-618-867-4225. The published contact number is for text messaging rather than ordinary telephone calls.
Where Is Shake Shack Headquarters Located?
Shake Shack headquarters is located at 225 Varick Street, Suite 301, New York, NY 10014. Shake Shack refers to its corporate offices as its Support Center.
A public Shake Shack restaurant is also located at 225 Varick Street. The restaurant and the corporate Support Center occupy different parts of the property and have different purposes.
- Corporate Support Center: 225 Varick Street, Suite 301
- West Village restaurant: Street-level Shake Shack location at 225 Varick Street
The corporate office should not be treated as a walk-in restaurant complaint counter. Contact Guest Support or the restaurant manager before attempting to visit the Support Center.
Which Shake Shack Contact Should You Use?
Restaurant, Order and Guest Complaints
Use the Shake Shack Help Center, the restaurant involved, or sh***@********ck.com for issues involving:
- Incorrect or missing food
- Food quality or preparation
- Restaurant cleanliness
- Employee or manager conduct
- Long waits or ordering problems
- Kiosk or point-of-sale difficulties
- Mobile-app or website orders
- Pickup orders
- Refunds or duplicate charges
- Rewards accounts
- Gift cards
- Accessibility concerns
Team Member and Human Resources Questions
- People Resources: pe****@********ck.com
- Payroll: pa*****@********ck.com
- Recruiting and application support: re********@********ck.com
Current team members should use the internal contact routes provided by their manager or employee system when available. Guest Support representatives may not have access to employment, payroll, benefits, scheduling, or job-application records.
Investor Questions
Investors may contact Shake Shack Investor Relations at 1-844-742-2504 or in******@********ck.com.
Investor Relations should not be used for restaurant complaints, refunds, missing orders, job applications, payroll questions, or ordinary guest-support matters.
How to Escalate a Shake Shack Complaint
- Contact the restaurant involved. Ask for the manager when the issue involves food, cleanliness, staff conduct, payment, or an in-person order.
- Save the receipt and order details. Keep the restaurant location, visit date, order number, items purchased, payment amount, and photographs when appropriate.
- Use Shake Shack’s Help Center. Submit the issue through the official contact page.
- Email order concerns. Shake Shack directs guests with order problems to sh***@********ck.com.
- Use text or live chat. Text 1-618-867-4225 or use chat through the Help Center during published support hours.
- Request a case or reference number. Record the response, promised resolution, representative’s name when provided, and expected follow-up date.
- Follow up through the same case. Reply to the existing email, text conversation, or support request so earlier information remains connected.
- Write to the corporate office when necessary. Written correspondence may be addressed to Shake Shack Inc., 225 Varick Street, Suite 301, New York, NY 10014.
A corporate letter should clearly identify the restaurant, approximate date, order or issue, previous contacts, response received, and requested resolution. Keep the original receipt and send only copies of supporting records.
Shake Shack Order Problems
When contacting Shake Shack about an order, include:
- Order number
- Restaurant location
- Date and approximate time
- Ordering method
- Items ordered
- Items missing, incorrect, damaged, or unsatisfactory
- Amount charged
- Whether the restaurant was contacted
- The requested refund, replacement, or other resolution
Do not post an order number, account email, telephone number, payment-card information, delivery address, or receipt barcode in a public review.
Shake Shack Mobile-App and Online-Order Complaints
For a mobile-app or Shake Shack website order, confirm that the order was submitted to the intended location before completing payment. If an order was sent to the wrong restaurant, contact Guest Support and the selected location promptly.
Useful information includes:
- Shake Shack account email
- Order confirmation
- Selected restaurant
- Pickup or delivery method
- Payment total
- Screenshots of any error message
Do not publicly share account credentials, authentication codes, payment details, or screenshots containing personal information.
Third-Party Delivery Complaints
A Shake Shack delivery may involve Shake Shack’s ordering platform or an outside delivery provider. Determine which company accepted the payment and issued the order confirmation.
For a third-party delivery order:
- Report the problem through the delivery app.
- Contact the restaurant if food preparation or order accuracy is involved.
- Contact Shake Shack Guest Support if the restaurant or brand needs to review the concern.
- Save the order confirmation, photographs, delivery messages, and refund response.
A third-party delivery platform may control delivery-driver assignment, tracking, service fees, credits, and some refunds. Shake Shack may control food preparation and packaging but may not control every part of the delivery process.
Shake Shack Refund and Payment Complaints
Before requesting a refund, identify:
- The restaurant or ordering platform
- Transaction date
- Amount charged
- Whether the charge is pending or completed
- Whether the order was canceled
- Whether a refund was already promised
- Expected refund method and timeframe
Pending card authorizations may differ from completed charges. Contact the card issuer if a pending authorization remains longer than expected, but continue working with Shake Shack or the delivery company when a completed transaction needs correction.
If a charge appears unauthorized, change the Shake Shack account password, review stored payment methods, contact Guest Support, and notify the card issuer promptly.
Shake Shack Cash-Payment Complaints
One review on this page describes difficulty paying with cash and a long wait for assistance. Payment methods and counter procedures may vary by restaurant, venue, kiosk setup, local requirement, and operating format.
Guests who need to pay with cash should ask a restaurant employee or manager before completing a kiosk order. If a location does not provide reasonable assistance, record the restaurant, date, approximate time, and response received, and submit the experience through Guest Support.
Food Safety, Allergen and Illness Concerns
Guests with an urgent food-safety or allergic-reaction concern should seek appropriate medical attention when necessary and contact the restaurant promptly.
Provide Shake Shack with:
- Restaurant location
- Date and approximate time
- Food and beverages consumed
- Receipt or order number
- Description of the concern
- Packaging or photographs when available
Ingredient availability, preparation procedures, and cross-contact risks may vary. Guests with food allergies should review Shake Shack’s current allergen information and speak with restaurant staff before ordering.
Do not post medical records, detailed health information, birth dates, or other sensitive information in a public comment.
Shake Shack Gift Card Complaints
Gift card concerns may include:
- Card activation
- Incorrect balance
- Card not accepted
- Digital gift card not received
- Lost or stolen card
- Gift card used without authorization
Retain the purchase receipt, card number, order confirmation, purchaser email, and any activation record. Do not publish the complete gift-card number or PIN.
Shake Shack Human Resources, Payroll and Recruiting
Shake Shack refers to its Human Resources function as People Resources.
- People Resources: pe****@********ck.com
- Payroll inquiries: pa*****@********ck.com
- Recruiting assistance: re********@********ck.com
- Job openings: Search Shake Shack Jobs
Job applicants should allow the restaurant or hiring team time to review an application. Shake Shack does not guarantee an interview, response, or job offer for every applicant.
When contacting recruiting, include the applicant’s name, position, restaurant or Support Center location, approximate application date, and application email. Do not send a Social Security number, banking information, identification document, or password by ordinary email.
How to Contact Shake Shack’s Board of Directors
Stockholders and other interested parties may send written communications to Shake Shack’s Board of Directors at:
Board of Directors
Shake Shack Inc.
225 Varick Street, Suite 301
New York, NY 10014
Attention: General Counsel
The letter should identify the director, committee, or board group being contacted and briefly explain the subject.
This route is intended for board and corporate-governance communications. Shake Shack says it may decline to forward communications that are commercial, irrelevant, improper, or requests for general information. Restaurant complaints and refunds should be sent through Guest Support instead.
About Shake Shack
Shake Shack began as a hot dog cart created in 2001 to support the revitalization of Madison Square Park in New York City. The first permanent Shake Shack kiosk opened in the park in 2004.
The company developed into a fast-casual restaurant brand known for burgers, chicken, crinkle-cut fries, hot dogs, frozen custard, shakes, lemonades, beer, wine, and other location-dependent menu offerings.
Shake Shack Inc. is publicly traded on the New York Stock Exchange under the ticker symbol SHAK. Its restaurant system includes company-operated and licensed locations in the United States and international markets.
Are All Shake Shack Restaurants Corporate-Owned?
No. Shake Shack operates a combination of company-operated and licensed restaurants.
Licensed locations are common in settings and markets such as:
- Airports
- Stadiums and arenas
- Travel venues
- International markets
- Other institutional locations
A licensed location may be operated by another organization under an agreement with Shake Shack. Staffing, payment systems, delivery options, hours, and some complaint handling may therefore differ from a company-operated restaurant.
Submit feedback to Shake Shack and identify the exact location so the complaint can be routed to the appropriate operator.
Shake Shack Reviews and Current Feedback Themes
Only two reader reviews are currently visible on CorporateOfficeHeadquarters.com, which is not enough to identify broad or recurring companywide complaint patterns.
The visible feedback concerns:
- A guest who reported difficulty paying with cash
- A wait for counter assistance after using an ordering system
- Concerns about employee training and order handling
- A job applicant disappointed after not being selected
The restaurant complaint and employment feedback describe individual experiences and have not been independently verified. A concern involving one restaurant, employee, hiring decision, or visit does not necessarily represent every Shake Shack location.
Shake Shack Competitors and Related Corporate Office Pages
Shake Shack competes with premium-burger restaurants, fast-casual chains, traditional quick-service restaurants, frozen-custard businesses, and local independent restaurants.
Related corporate-office pages include:
- Five Guys Corporate Office
- In-N-Out Burger Corporate Office
- BurgerFi Corporate Office
- Culver’s Corporate Office
- McDonald’s Corporate Office
- Burger King Corporate Office
- Chick-fil-A Corporate Office
- Chipotle Corporate Office
- Panera Bread Corporate Office
Frequently Asked Questions About Shake Shack Headquarters
Where is Shake Shack’s corporate office?
Shake Shack’s corporate office is located at 225 Varick Street, Suite 301, New York, NY 10014.
What is the Shake Shack corporate office phone number?
The Shake Shack corporate office phone number is 1-646-747-7200.
Does Shake Shack have a customer-service phone number?
Shake Shack does not currently publish a general guest-service voice number on its main contact page. Guests can use the Help Center, live chat, email sh***@********ck.com, or text 1-618-867-4225.
Can I call the Shake Shack text number?
The 1-618-867-4225 number is published for text-message support. It should not be assumed to accept ordinary voice calls.
How do I complain about a Shake Shack restaurant?
Contact the restaurant manager and then submit the concern through Shake Shack’s Help Center. Include the restaurant, date, order number, receipt, issue, previous response, and requested resolution.
How do I email Shake Shack about an order?
Shake Shack directs guests with order problems to sh***@********ck.com.
How do I contact Shake Shack Human Resources?
Shake Shack team members seeking People Resources assistance may email pe****@********ck.com.
How do I contact Shake Shack payroll?
Payroll questions may be sent to pa*****@********ck.com.
How do I contact Shake Shack recruiting?
Job applicants needing application assistance may email re********@********ck.com.
Is the Shake Shack restaurant at 225 Varick Street the corporate office?
The same street address includes both a public West Village restaurant and Shake Shack’s corporate Support Center. The corporate office is identified as Suite 301.
Who owns Shake Shack?
Shake Shack Inc. is a publicly traded corporation listed on the New York Stock Exchange under the symbol SHAK.
When was Shake Shack founded?
The concept began as a Madison Square Park hot dog cart in 2001. The first permanent Shake Shack kiosk opened in 2004.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com independently researches corporate addresses, headquarters phone numbers, guest-support routes, employment contacts, ownership information, complaint procedures, and company resources. Whenever possible, information is checked against official contact pages, company FAQs, investor-relations resources, careers pages, and current regulatory filings.
Page Update Note
This Shake Shack corporate-office page was reviewed and updated on July 21, 2026, to verify the New York headquarters address and corporate telephone number, add Suite 301, distinguish the corporate Support Center from the West Village restaurant, add current guest-support, text, People Resources, payroll, recruiting, and Investor Relations contacts, correct Shake Shack’s founding history, explain company-operated and licensed locations, summarize the two visible reviews, preserve and center the existing image, and expand order, refund, delivery, payment, employment, and complaint guidance.
Disclaimer
CorporateOfficeHeadquarters.com is an independent corporate-information and review website. It is not affiliated with Shake Shack Inc., Shake Shack Enterprises LLC, any Shake Shack restaurant, licensee, delivery provider, investor, employee, or related organization.
Company names and trademarks belong to their respective owners. Addresses, telephone numbers, email addresses, support hours, menu items, restaurant operators, payment methods, refund procedures, job contacts, and corporate policies may change. Verify important information through Shake Shack’s official website before sending documents, disclosing private information, applying for employment, traveling to an office, or making a payment.
Reviews and comments reflect the experiences and opinions of individual contributors and are not independently verified statements of fact. CorporateOfficeHeadquarters.com cannot access an order, issue a refund, change an employment decision, correct payroll, manage a restaurant, or guarantee that Shake Shack will respond to a review posted here.
Share Your Shake Shack Experience
Have you contacted a Shake Shack restaurant manager, Guest Support, the New York corporate office, People Resources, payroll, recruiting, or a licensed-location operator about an order, refund, payment, food-quality, cleanliness, employee, app, delivery, gift-card, accessibility, or employment concern? Share your experience below.
Helpful reviews include the restaurant city and state, approximate date, order method, issue involved, support route used, response time, requested resolution, and final outcome.
Do not post order numbers, account passwords, payment details, gift-card numbers, delivery addresses, medical information, employee records, Social Security numbers, private telephone numbers, personal email addresses, or other sensitive information.