Fitbit is a Google-owned health and wearable-technology brand. The company is no longer an independent publicly traded business with a standalone headquarters in San Diego. Fitbit’s current U.S. terms identify Fitbit LLC at 215 Fremont Street, San Francisco, CA 94105, while formal legal correspondence is directed to Fitbit LLC’s Legal Department at Google’s headquarters in Mountain View, California.
Customers needing assistance with a Fitbit tracker, smartwatch, Google Health account, subscription, warranty replacement, return, syncing problem, missing data, or another product concern should use the Google Health Help Center. Current official support uses a guided contact process that may provide telephone, chat, community, or self-service options depending on the customer’s country and issue.
Fitbit Corporate Office and Customer Support Information
- Brand: Fitbit
- Operating Entity: Fitbit LLC
- Parent Company: Google LLC
- Ultimate Parent Company: Alphabet Inc.
- Fitbit LLC U.S. Address Listed in Current Terms: 215 Fremont Street, San Francisco, CA 94105
- Legal Correspondence Address: Fitbit LLC, Attn: Legal Department, 1600 Amphitheatre Parkway, Mountain View, CA 94043
- Google Global Headquarters: 1600 Amphitheatre Parkway, Mountain View, CA 94043
- Current Customer Support: Contact Google Health Support
- Google Health Help Center: Fitbit and Google Health Help
- Google Store Support: Google Store Support
- Warranty Claims: File a Fitbit Warranty Claim
- Google Hardware Warranty Center: Check Warranty Coverage
- Google Store Returns: Google Store Return Policy
- Official Fitbit Website: Fitbit by Google
- Current Products: Google Fitbit and Pixel Wearables
- Careers: Google Careers
The San Diego address at 15255 Innovation Drive should not be presented as Fitbit’s current corporate headquarters. No current Fitbit or Google corporate page identifies that location as the brand’s principal office.
The previously listed number 1-877-623-4997 appeared in older Fitbit support materials. Current official support pages direct customers through the Google Health contact workflow rather than publishing it as a corporate switchboard or universal customer-service number.
Who Owns Fitbit?
Google completed its acquisition of Fitbit in January 2021. Fitbit is now part of Google’s consumer-device and health ecosystem rather than an independent public company.
Fitbit’s products and technology are integrated with Google services including:
- The Google Health app
- Google Health Premium
- Google Accounts
- Google Wallet and Maps on supported devices
- Google Store purchasing and warranty support
- Google Pixel Watch health and fitness features
Sundar Pichai is Chief Executive Officer of Google and Alphabet. Fitbit does not currently publish a separate independent chief executive or public executive-leadership team for the brand.
Fitbit Corporate Office vs. Customer Support
Corporate and legal addresses are primarily intended for formal business, legal, regulatory, privacy, employment, and company correspondence. They are not product-return centers or walk-in repair locations.
Use Google Health or Google Store support for:
- A Fitbit that will not turn on or charge
- Screen, battery, button, or sensor problems
- Syncing and Bluetooth problems
- Google Health app errors
- Google Account migration
- Missing health or fitness data
- Warranty eligibility and replacements
- Google Store orders, returns, or refunds
- Google Health Premium billing
- Lost or stolen Fitbit devices
- Account security or unauthorized access
- Privacy and data-deletion requests
Do not mail a device to Fitbit LLC, Google headquarters, or the former San Diego office without receiving a return authorization and the correct shipping address from support.
How to Escalate a Fitbit Complaint
Begin at the Google Health Help Center and select the product and issue involved. Sign in with the Google Account connected to the device when possible. The guided support process may offer troubleshooting, chat, telephone support, a warranty workflow, or referral to Google Store support.
Prepare the following information:
- The Fitbit model and serial number
- The Google Account connected to the device
- The purchase date and seller
- The receipt or Google Store order number
- The device firmware and app version
- A description of the problem
- Photographs or video showing physical damage or screen problems
- Troubleshooting steps already completed
- The earlier support case number
- The requested replacement, refund, repair, or account correction
Ask the representative for a case number and written confirmation of the next step. Continue under the same case when following up so the new representative can review the earlier troubleshooting and warranty decision.
Formal legal correspondence for U.S. users may be sent to:
Fitbit LLC
Attn: Legal Department
1600 Amphitheatre Parkway
Mountain View, CA 94043
A formal letter does not replace the Google Health warranty, return, account-migration, or technical-support process.
Fitbit App and Google Account Migration
The Fitbit app became the Google Health app beginning May 19, 2026. The updated service combines Fitbit and Pixel Watch data with redesigned health, sleep, fitness, wellness, and coaching features.
A Google Account is now required to use the service and activate newly released Fitbit and Pixel devices. Google stated that users could no longer access Fitbit with an old Fitbit-only account after May 19, 2026.
Google also stated that processing of deletions for remaining unmigrated Fitbit accounts would begin on July 15, 2026. A user who did not complete the migration should immediately:
- Attempt to sign in through the Google Health app.
- Use the official account-migration instructions.
- Export any data still available.
- Contact Google Health support if migration fails.
- Avoid creating multiple new accounts until support confirms the correct procedure.
Do not share a password, two-factor authentication code, account-recovery code, or health-data export with anyone claiming to provide unofficial Fitbit support.
Fitbit and Google Store Returns
Most Fitbit devices purchased directly from the Google Store can generally be returned within 15 calendar days after the day the customer receives the order. The exact return deadline appears in the customer’s Google Store order history.
After beginning a qualifying return, the customer generally has 14 days to send the product back. Refunds are issued to the original payment method after the device is received and processed, subject to the applicable terms and nonrefundable delivery costs.
Before returning a Fitbit:
- Sync the device so recent data is transferred.
- Remove the device from the account when instructed.
- Erase or factory-reset the device.
- Include the required accessories and documentation.
- Use the supplied return label or QR-code process.
- Keep the carrier receipt and tracking number.
A Fitbit purchased from Amazon, Best Buy, Target, Walmart, a mobile carrier, or another retailer must generally be returned through that seller’s return process.
Older orders purchased directly from the former Fitbit Store may be subject to legacy terms that provided a longer return period. Review the original receipt and order confirmation rather than assuming the current Google Store policy applies retroactively.
Fitbit Warranty and Replacement Claims
Warranty claims for Fitbit devices purchased on or after July 11, 2023 are handled through the Google Hardware Warranty Center. Earlier devices may remain subject to Fitbit’s older limited warranty.
Warranty periods vary by country, product, and purchase date. In the United States, many Fitbit devices have historically included a one-year limited warranty against defects in materials and workmanship under normal use.
Warranty coverage generally does not include:
- Accidental damage
- Cracked screens caused by impact
- Water damage beyond the product’s rated use
- Normal wear and cosmetic damage
- Lost or stolen devices
- Unauthorized modifications or repairs
- Damage caused by improper charging or accessories
Google may require the serial number, proof of purchase, photographs, diagnostic information, and return of the device for inspection. A qualifying defective product may be replaced rather than repaired, and the replacement may be a refurbished device of equivalent type.
Sync and back up available data before sending a device for warranty service because stored information may be erased during replacement or inspection.
Out-of-Warranty and Repair Complaints
Traditional component-level repair services and spare parts may not be available for every Fitbit model. Google may instead offer troubleshooting, an out-of-warranty service option, a replacement, or a purchase alternative.
Before accepting an out-of-warranty offer, confirm:
- The exact replacement model
- Whether the replacement is new or refurbished
- The price or discount
- The replacement warranty
- Whether the old device must be returned
- The deadline for accepting the offer
Google Health Premium Subscription Complaints
Fitbit Premium became Google Health Premium as part of the May 2026 app redesign. Premium features may include personalized health guidance, coaching, advanced insights, workouts, and other features that vary by country and device.
The cancellation route depends on where the subscription was purchased:
- Google Play: Manage the subscription through Google Play.
- Apple App Store: Manage it through the Apple subscription settings.
- Google Store: Use the subscriptions section of the Google Store account.
- Legacy Fitbit Purchase: Follow the support instructions associated with the original Fitbit billing account.
Cancelling normally stops future renewal charges. Access generally continues until the end of the current billing period, and the current paid period is usually nonrefundable unless required by law or an incorrect charge occurred.
Deleting the Google Health service or device does not necessarily cancel a subscription. Cancel it separately through the store that processes the payment.
Missing Data, Syncing, and App Problems
Fitbit devices transfer information to the Google Health app through Bluetooth. Syncing complaints can result from an outdated app, low device charge, Bluetooth conflicts, account problems, an interrupted firmware update, or an unsupported phone.
Before contacting support:
- Charge the Fitbit to at least 50%.
- Update the Google Health app.
- Restart the phone and Fitbit.
- Turn Bluetooth off for at least 10 seconds and turn it back on.
- Keep the Fitbit within a few feet of the phone.
- Disable Bluetooth temporarily on nearby phones or tablets.
- Confirm that the correct Google Account is signed in.
Do not factory-reset a device containing unsynced data unless official troubleshooting instructions require it. A reset may permanently remove data that has not reached the Google Health account.
Device Safety and Health Information
Remove a Fitbit immediately if it becomes unusually hot, causes a burning sensation, develops a swollen or leaking battery, smokes, sparks, melts, or shows other serious physical damage. Stop charging it and contact support. Call emergency services or the fire department when there is an immediate danger.
Users experiencing persistent skin irritation, numbness, tingling, soreness, or an allergic reaction should stop wearing the device and seek appropriate medical advice.
Fitbit and Google Health features are intended to provide general health and fitness information. They are not substitutes for professional medical diagnosis or emergency care. Heart-rate, sleep, oxygen, activity, ECG, irregular-rhythm, and other readings may be incomplete or inaccurate.
Fitbit Privacy and Data Requests
Data associated with a migrated Google Account is governed by Google’s privacy controls and the Google Health terms. Remaining legacy Fitbit-account data may also be covered by Fitbit’s privacy policy during the transition.
Users can generally:
- Review connected devices and account access
- Export health and fitness data
- Delete selected information
- Disconnect third-party applications
- Delete the Google Health service
- Manage Google Account security settings
Account deletion and subscription cancellation are separate actions. Export important data and cancel paid services before deleting an account.
Fitbit Careers
Fitbit employment opportunities are now generally published through Google Careers. Available work may involve wearable hardware, health software, sensors, product design, data science, mobile applications, machine learning, research, regulatory affairs, privacy, and customer support.
The former Fitbit support number should not be used as a direct Human Resources, payroll, benefits, or employment-verification number. Applicants should communicate only through an official Google recruiting address or the contact listed in a verified job posting.
Fitbit Reviews and Complaints
No reader reviews were visible on the CorporateOfficeHeadquarters.com Fitbit page when it was updated. The page therefore does not assign Fitbit an overall customer rating or claim an established complaint trend.
Potential review subjects may include device durability, battery life, warranty decisions, replacements, subscription billing, account migration, missing data, app changes, syncing problems, or support communication. These topics do not establish how frequently an issue occurs.
A useful Fitbit review should identify the device model, approximate purchase date, seller, general issue, support route used, response time, and whether the matter was resolved.
Fitbit Competitors and Related Corporate Office Pages
Fitbit competes with wearable-device, smartwatch, fitness-tracking, health-app, and sports-technology companies including Apple, Samsung, Garmin, Oura, WHOOP, Amazfit, and other connected-health providers.
Google should not be described as a Fitbit competitor because Google owns Fitbit and integrates the brand into its hardware and health platforms.
Official Fitbit and Google Health Resources
- Official Fitbit Website
- Google Health Help Center
- Contact Google Health Support
- Move a Fitbit Account to Google
- Google Health App Changes
- Fitbit Warranty Claims
- Google Store Return Policy
- Manage Google Health Premium
- Delete Fitbit or Google Health Data
- Fitbit Privacy Policy
- Google Careers
Frequently Asked Questions About Fitbit
Where is Fitbit’s corporate headquarters?
Fitbit is owned by Google and no longer publishes the former San Diego location as a standalone headquarters. Current Fitbit terms identify Fitbit LLC at 215 Fremont Street in San Francisco and direct legal correspondence to Google’s Mountain View headquarters.
What is Fitbit’s corporate phone number?
Fitbit does not currently publish a separate corporate switchboard for consumer complaints. Use the Google Health Help Center’s guided contact process.
Is 1-877-623-4997 still Fitbit Customer Service?
The number appears in older Fitbit materials, but current official support pages do not present it as the universal support or corporate-office number. Current telephone and chat options are provided through the guided support process.
Who owns Fitbit?
Google LLC owns Fitbit. Google completed the acquisition in January 2021.
What happened to the Fitbit app?
The Fitbit app became the Google Health app beginning May 19, 2026.
Do I need a Google Account for Fitbit?
Yes. A Google Account is now required to access the current Google Health service and activate newly released Fitbit and Pixel devices.
What happened to old Fitbit accounts?
Old Fitbit-only accounts could no longer access the service after May 19, 2026. Google stated that processing of deletions for unmigrated accounts would begin July 15, 2026.
How long do I have to return a Fitbit?
Most devices purchased from the Google Store can generally be returned within 15 calendar days after receipt. Retailer and older Fitbit Store policies may differ.
How long is the Fitbit warranty?
Coverage depends on the country, model, seller, and purchase date. Many U.S. devices have historically included a one-year limited warranty against manufacturing defects.
Does the Fitbit warranty cover a cracked screen?
Accidental damage is generally excluded unless separate protection coverage applies. Support must inspect the claim and confirm eligibility.
How do I cancel Google Health Premium?
Cancel through the Google Store, Google Play, Apple App Store, or other seller that processes the subscription. Deleting the app does not cancel billing.
How do I complain about Fitbit support?
Use the Google Health contact process, request a case number, and ask for escalation after completing the required troubleshooting. Keep the purchase receipt, serial number, screenshots, and previous correspondence.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com helps readers distinguish Fitbit LLC from Google, Alphabet, Google Health support, Google Store order support, warranty services, app-store subscription billing, and third-party retailers. This page was reviewed using current Fitbit terms, Google Health support information, Google Store policies, warranty guidance, privacy materials, and the existing COH review page.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Fitbit LLC, Google LLC, Alphabet Inc., Google Health, the Google Store, Apple, any retailer, shipping carrier, app store, healthcare provider, employee, or support representative.
This page is provided for informational purposes and is not medical, fitness, legal, privacy, warranty, cybersecurity, or product-safety advice. Corporate addresses, support routes, application names, account requirements, return periods, warranty terms, subscription features, and privacy procedures may change. Verify important information through Google Health, the Google Store, and the seller connected to the purchase.
Share Your Fitbit Experience
Have you contacted Google Health support, Google Store support, warranty services, subscription support, privacy, or the corporate legal office about a Fitbit device, account migration, return, replacement, billing issue, missing data, or app problem? Share the device model, general issue, approximate date, support route used, response time, and whether the matter was resolved.
Please do not publish serial numbers, order numbers, payment information, passwords, authentication codes, health-data exports, home addresses, private telephone numbers, email addresses, medical records, or other confidential information.
