Houzz provides a home-design platform and Houzz Pro software for construction and design businesses. Corporate contact information needs to be matched to the issue: a professional subscription, a homeowner profile, a privacy request and an older shopping order can require different contacts.
This guide explains the currently published support routes and mailing addresses, including an important update about Shop Houzz. Share your Houzz review, or use the appropriate official resource below.
Houzz corporate contacts — quick answers
Houzz Pro support phone: 833-452-3779, as published in the Houzz Pro support guide. This is a support number, not a verified headquarters switchboard.
Houzz.com assistance: Submit a Houzz support request for profile and platform questions.
Headquarters address: A current general-purpose headquarters mailing address was not reconfirmed in the official contact resources reviewed. See the purpose-specific mailing addresses below.
Shopping update: Shop Houzz’s current notice says purchasing is no longer available. Do not treat an old shopping number as a universal Houzz corporate contact.
Last checked: September 11, 2026.
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Houzz Contact Numbers and Departments
Start by identifying whether you use Houzz as a homeowner, a professional subscriber or a shopper with an existing order. A professional listed on Houzz is also a separate business from the platform itself.
| Reason for contacting | Contact | Purpose |
|---|---|---|
| Houzz Pro support | 833-452-3779 | Questions about professional software, features or subscriptions; not a corporate switchboard. |
| Houzz.com profile or community issue | Houzz support request | Select your country and request type, then describe the account or platform issue. |
| Houzz Pro technical issue | Help menu or chat inside Houzz Pro | Create a support ticket or contact the support team using your account. |
| Subscription cancellation or renewal | Official cancellation guidance | Use the process for the plan and purchase channel shown in your agreement. |
| Privacy inquiry | privacy@houzz.com | Privacy questions and personal-information requests, subject to verification. |
| Shop Houzz order | The merchant and support contact on your order records | Shop Houzz is separate from Houzz.com and Houzz Pro; see the shopping update below. |
The Pro support guide publishes Monday through Friday, 6 a.m. to 5 p.m. PST, for telephone and live-chat support. Check the official guide for changes. Houzz’s general request form asks users to avoid submitting multiple requests for the same issue.
Houzz Corporate Mailing Addresses
The addresses in Houzz’s current policies have specific purposes. They should not be described as a public walk-in service center, a merchandise-return location or a universal mailing destination for all account issues.
Privacy correspondence:
Houzz Inc.
8605 Santa Monica Blvd., #90918
West Hollywood, CA 90069-4109, USA
Attn: Privacy
This address and the privacy email above appear in the Houzz Privacy Policy.
Legal notice address published in the terms:
Houzz Inc., Legal Department
c/o Registered Agents Inc
8 The Green, Ste R
Dover, DE 19901, USA
For a formal notice, read the applicable Houzz Terms of Use in full. Those terms specify requirements beyond an address, including the information and delivery methods for certain notices. A routine support ticket should not be assumed to satisfy those requirements.
How to Escalate a Houzz Complaint
The following are practical suggestions for organizing an inquiry. They do not guarantee a refund, contract release, removal of a review or a particular response time.
- Identify the service and account. Specify Houzz.com, Houzz Pro, a professional you hired or a Shop Houzz purchase. Use the business name and account email associated with the issue in private correspondence.
- Collect the relevant records. Keep the agreement, invoice, order confirmation, screenshots, dates and earlier support replies. Describe the exact charge, feature failure, profile issue or promised service you want reviewed.
- Choose the matching support route. Use Pro support for the professional account and the general request form for Houzz.com questions. Direct a project-performance dispute to the professional named in your contract.
- State the requested resolution. Explain whether you need a billing explanation, correction, cancellation confirmation, account access, technical investigation or review of platform content. Ask what information is still needed.
- Follow up within the existing case. Keep the case number and ask for escalation or supervisor review if the issue remains unresolved. If your plan includes an account manager, include that contact in the follow-up.
Separate a complaint about the platform from a dispute about a remodeler’s work. Being listed on Houzz does not make a contractor’s project agreement a contract with Houzz. Preserve the project agreement and correspondence so the responsible business can be identified.
Keep sensitive information out of public reviews. Do not post account passwords, payment details, client project files, home access instructions or private correspondence containing another person’s information. A review here does not submit a Houzz support request or cancel a paid plan.
Corporate office guide graphic; not a photograph of Houzz’s headquarters.
Houzz Pro Subscription, Billing and Cancellation Questions
Read the agreement sent when you signed up. A monthly payment does not necessarily mean the commitment is month to month. Houzz’s cancellation guide says many Pro plans involve annual contracts and distinguishes free trials, mobile purchases, nonrenewal and requests during a contract term.
Before requesting a change, check the plan name, start date, renewal date, purchase channel and any separate advertising commitment. Ask support to identify the agreement provision that applies to the action you want to take.
The official cancellation guide describes the account path through Settings, Subscriptions and Manage My Subscriptions. It also provides separate guidance for eligible plans purchased through an iPhone or Android device. Follow the instructions that match how your subscription was purchased.
After submitting a request, keep the confirmation and ask for the effective date, any remaining payments and the account status after that date. Turning off renewal and ending service immediately are different requests. Deleting an app or ceasing to use the software should not be treated as proof that a paid agreement ended.
For an unexpected charge, compare the invoice with the plan and billing period. Identify whether you are questioning the amount, tax, renewal, an additional service or a charge after a cancellation request. Send the relevant record through support and ask for a written explanation or correction.
Shop Houzz Orders and the Marketplace Change
Houzz’s terms describe Shop Houzz purchases after August 5, 2025 as involving a marketplace operated by Cart.com Holdings 2, LLC under a separate arrangement. The terms say Houzz is not the seller or operator of that marketplace.
The current Shop Houzz status notice says purchasing is no longer available and identifies the business as operating independently from Houzz.com and Houzz Pro. The notice’s linked contact page was unavailable when checked, so it is not presented here as a working support route.
For an unresolved purchase, start with the order confirmation and identify the merchant, seller, purchase date, order number and support address you were given. Keep the receipt, tracking information, messages and any return authorization. Avoid sending merchandise to a Houzz corporate or privacy address without written return instructions.
If the merchant is not responding, contact the payment provider used for the transaction to ask about available dispute options and applicable deadlines. Do not assume that waiting for a corporate reply pauses a payment-provider deadline. This guide cannot determine eligibility for a refund or payment reversal.
Houzz Corporate Office Questions
Is 285 Hamilton Avenue still the Houzz headquarters address?
That Palo Alto address appears in older listings, including the previous version of this guide. It was not reconfirmed as a current general-purpose mailing address in the official resources reviewed. Use the support channel or purpose-specific address applicable to your inquiry.
Is there a verified general corporate complaint phone number?
A dedicated headquarters complaint line was not verified. 833-452-3779 is published for Houzz Pro support. The general Houzz.com request form is the appropriate published route for platform and profile questions.
What should I include in a technical support request?
Give the affected feature, device, browser or app version, approximate time and exact error message. Explain what action produced the problem and whether other users on your team are affected. Redact client and payment information from screenshots unless support specifically needs it through a secure channel.
How do I raise a concern about a professional’s profile or review?
Use the general Houzz support form for a platform-content issue and identify the specific profile or review. Explain the concern factually and provide the relevant public link. A request for review does not guarantee removal or establish the outcome of a separate project dispute.
About Houzz
Houzz connects homeowners with design ideas and home professionals. Houzz Pro provides tools for construction and design businesses to organize projects and client work. See the company’s About Houzz page for its description of the platform.
Related Corporate Office Guides
See our Thumbtack and Pinterest guides for other professional-discovery and home-inspiration platforms.
Why Trust Corporate Office Headquarters?
We reviewed Houzz’s support and cancellation guides, request form, terms, privacy policy and the Shop Houzz status notice on September 11, 2026. Phone details were checked against published sources, not by calling. Corporate Office Headquarters is independent and is not affiliated with Houzz or Shop Houzz.
Share Your Houzz Review
Identify whether your experience involved Houzz.com, Houzz Pro, a listed professional or Shop Houzz. Describe what happened, which contact you used and the outcome. Positive and negative experiences are welcome. Use the review form below without sharing private account or client information.