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  • John Hancock Corporate Office, Boston Headquarters and Manulife Ownership

John Hancock Corporate Office, Boston Headquarters and Manulife Ownership 

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John Hancock corporate office and U.S. headquarters are located at 200 Berkeley Street in Boston, Massachusetts. John Hancock is the primary U.S. brand of Toronto-based Manulife Financial Corporation. This page provides the current headquarters address, corporate phone number, ownership and leadership information, legal-company distinctions, and verified contact routes for life insurance, long-term care, annuities, retirement accounts, investments, Vitality, claims, privacy requests, and complaints.

John Hancock Corporate Office and Boston Headquarters

  • U.S. brand and business: John Hancock
  • Parent company: Manulife Financial Corporation
  • John Hancock headquarters address: 200 Berkeley Street, Boston, MA 02116
  • John Hancock corporate phone number: 1-617-663-3000
  • Official website: JohnHancock.com
  • Customer contact directory: John Hancock contact information
  • Parent-company stock symbol: MFC

The 200 Berkeley Street office is John Hancock’s current U.S. headquarters and the principal Boston business location for major John Hancock and Manulife operations.

The headquarters supports executive leadership, insurance operations, investments, retirement services, finance, legal, compliance, communications, technology, Human Resources, risk management, and other corporate functions.

It is not a public insurance agency, walk-in claim center, policy-payment counter, long-term care reimbursement office, retirement-plan service desk, mutual-fund transaction counter, or general document drop-off location.

Do not send claims, payments, rollover forms, beneficiary documents, medical records, tax forms, policy-change requests, or withdrawal instructions to headquarters unless current written instructions specifically direct them there.

John Hancock Headquarters Address Correction

John Hancock’s current headquarters address is:

John Hancock
200 Berkeley Street
Boston, MA 02116

The current page previously listed 200 Clarendon Street, Suite B-8. That address is not John Hancock’s present corporate headquarters.

The glass skyscraper at 200 Clarendon Street was historically known as the John Hancock Tower. John Hancock’s tenancy ended, and the building was renamed 200 Clarendon. The company’s current headquarters are in the separate Berkeley Street building, where John Hancock installed its signature sign.

Customers should not send John Hancock policy, claim, investment, retirement, or personal records to 200 Clarendon Street based on the building’s historical name.

John Hancock Corporate Phone Versus Product Support

The corporate and administrative telephone number associated with John Hancock’s Boston headquarters is 1-617-663-3000.

This is not the best first contact for most customer transactions. John Hancock operates multiple insurance, annuity, retirement, investment, and service businesses, each with its own telephone number, portal, forms, and mailing instructions.

The number 1-800-344-1029 is often listed in older directories as general John Hancock Customer Service. It is currently the primary number for individual annuity contracts, not the universal number for every John Hancock product.

John Hancock Product Contact Numbers

Life insurance

John Hancock Vitality

Long-term care insurance

Retirement plans

Some employer plans and retirement platforms publish a different participant-service number. Use the number shown after signing in or on the current retirement statement when it differs.

Investments and mutual funds

Education savings

Individual annuities

Group annuities and structured settlements

Support hours may differ by product, contract, holiday, and service center. Review the official contact page or account portal for current availability.

John Hancock Ownership and Manulife Relationship

John Hancock is the principal U.S. brand of Manulife Financial Corporation, an international insurance, financial-services, and asset-management company headquartered in Toronto, Canada.

Manulife completed its merger with John Hancock Financial Services in 2004. John Hancock became part of the Manulife corporate group, and Manulife continues to operate primarily under the John Hancock name in the United States.

John Hancock is not a separately traded U.S. parent company. Manulife Financial Corporation trades under the symbol MFC.

Manulife global headquarters

Manulife Financial Corporation
200 Bloor Street East
Toronto, Ontario M4W 1E5
Canada

The Manulife Toronto switchboard is not the proper first contact for a U.S. John Hancock policy, claim, annuity, retirement account, mutual fund, or Vitality issue.

John Hancock Legal Companies

John Hancock is a brand used by multiple insurance, investment, retirement, brokerage, trust, and administrative companies. The correct company depends on the product.

John Hancock Life Insurance Company (U.S.A.)

  • Principal place of business: 200 Berkeley Street, Boston, MA 02116
  • Statutory home office: 38500 Woodward Avenue, Bloomfield Hills, MI 48304
  • New York licensing: The company is not licensed in New York

John Hancock Life Insurance Company of New York

This company issues certain life-insurance and annuity products in New York. Its home-office location is associated with Valhalla, New York.

John Hancock Life & Health Insurance Company

This entity is associated with certain long-term care insurance obligations and should be distinguished from John Hancock Life Insurance Company (U.S.A.).

Retirement and investment entities

Retirement plans, mutual funds, advisory accounts, brokerage services, trust services, education-savings accounts, and recordkeeping may involve entities such as John Hancock Retirement Plan Services LLC, John Hancock Trust Company LLC, John Hancock Signature Services, Inc., John Hancock Investment Management, or another Manulife affiliate.

Use the legal company printed on the current policy, contract, statement, tax document, prospectus, claim letter, or account portal before mailing a formal notice or filing a complaint.

John Hancock Leadership

  • Brooks Tingle: President and Chief Executive Officer, John Hancock
  • Alex Silva: Chief Financial Officer, John Hancock
  • John Hatch: Chief Operations Officer
  • Hector Martinez: Head of John Hancock Insurance
  • Gillian Kelley: Head of Human Resources
  • Lindsay Hanson: Chief Marketing Officer and Head of Health and Wellness Solutions
  • Kartik Sakthivel: Chief Information Officer
  • Thomas E. Samoluk: General Counsel and Head of Government Relations
  • Phil Witherington: President and Chief Executive Officer, Manulife Financial Corporation

Brooks Tingle leads John Hancock as Manulife’s U.S. segment. Phil Witherington leads the global Manulife parent company.

Executive roles can change. Review the official John Hancock leadership page and Manulife leadership page for current information.

John Hancock Products and Services

John Hancock and related Manulife companies provide or administer products and services that include:

  • Individual life insurance
  • Life-insurance riders and benefits
  • John Hancock Vitality
  • Existing individual and employer-based long-term care policies
  • Long-term care claims and reimbursements
  • Individual annuity contracts
  • Group annuity contracts
  • Structured settlements
  • 401(k), pension, and workplace-retirement recordkeeping
  • Mutual funds and investment products
  • Education-savings accounts
  • Investment-advisory and wealth-management services

A customer should not assume that one service representative can access every John Hancock product. Some accounts operate on separate systems, use different legal entities, and require different authentication.

John Hancock Life Insurance Policy Help

For life-insurance policy service, call 1-800-732-5543 or sign in to the official account portal.

Policyholders may use online services to:

  • Review policy values
  • Make eligible premium payments
  • Update an address
  • Enroll in paperless delivery
  • Review correspondence
  • Access forms
  • Check policy status

For a premium, lapse, beneficiary, ownership, loan, withdrawal, surrender, or address-change question, have the policy number and identity-verification information available through a secure channel.

How to File a John Hancock Life-Insurance Claim

To report the death of an insured or begin a life-insurance claim:

Before contacting John Hancock, gather:

  • Insured person’s full legal name
  • Policy number, when available
  • Date and place of death
  • Claimant or beneficiary contact information
  • Certified death certificate when requested
  • Trust, estate, guardianship, or power-of-attorney records when applicable
  • Taxpayer-identification information requested through the secure claim process
  1. Report the death through the official claim process.
  2. Request a claim or reference number.
  3. Ask which documents are required for the specific beneficiary.
  4. Submit records through the secure method provided.
  5. Keep copies and proof of delivery.
  6. Request written confirmation when a requirement remains outstanding.

Do not email or publicly post a death certificate, Social Security number, beneficiary designation, trust document, bank information, or policy record.

Life-Insurance Premium, Lapse and Cancellation Concerns

A policyholder questioning a premium, lapse notice, automatic withdrawal, policy loan, reduced benefit, surrender value, or cancellation should request:

  • Current policy status
  • Premium-due date and grace period
  • Amount required to prevent or reverse a lapse
  • Policy-loan balance and interest
  • Current cash or surrender value
  • Tax consequences disclosed by the company
  • Reinstatement requirements
  • Written confirmation of any requested change

Do not cancel or surrender a life-insurance policy solely because a premium or service issue is unresolved. Replacement coverage may require new underwriting, may cost more, and may not become effective immediately.

Consult an appropriate licensed professional for advice about policy replacement, taxation, estate planning, or coverage needs.

John Hancock Vitality Support

John Hancock Vitality is a health and wellness program connected with qualifying life-insurance policies.

Vitality questions may involve:

  • Account registration
  • Points and status
  • Healthy-activity records
  • Reward eligibility
  • Device or activity syncing
  • Program discounts
  • Fitness or prevention activities

Vitality rewards, services, vendors, and eligibility rules may change. A Vitality reward issue should not be treated automatically as a life-policy claim or corporate-headquarters complaint.

John Hancock Long-Term Care Policy Service

John Hancock continues to service existing long-term care policies and claims. Policy questions may involve premiums, benefit amounts, elimination periods, inflation options, reduced-benefit alternatives, assignments, powers of attorney, claim eligibility, care providers, and reimbursements.

Have the policy number and the insured person’s authorization available. A family member or caregiver may need to submit a valid power of attorney or other legal authorization before receiving policy information.

How to Start or Manage a Long-Term Care Claim

The fastest route may be the official online claims process, but assistance is also available at 1-800-233-1449.

Gather:

  • Policy number
  • Insured person’s contact information
  • Diagnosis or reason care is needed
  • Care-provider information
  • Power-of-attorney or guardianship documents when applicable
  • Care invoices and proof of payment
  • Assessment or plan-of-care information
  • Claim correspondence and reference numbers

Ask for written information about:

  • Benefit eligibility
  • Elimination or waiting period
  • Covered services and settings
  • Daily or monthly benefit limits
  • Required provider qualifications
  • Invoice and proof-of-payment requirements
  • Reimbursement timing
  • Appeal or reconsideration rights

Do not post medical records, diagnoses, dates of birth, policy numbers, care invoices, or provider-identifying information in the comments.

Long-Term Care Premium Increases

John Hancock may seek or implement premium increases for classes of long-term care policies, subject to policy terms and applicable state review.

A policyholder receiving an increase notice may be offered options such as:

  • Keeping existing benefits and paying the increased premium
  • Reducing the daily or monthly benefit
  • Changing the benefit period
  • Changing inflation protection
  • Selecting another policy-specific reduced-benefit option

Before changing coverage:

  1. Request the complete options package.
  2. Ask for written illustrations of each alternative.
  3. Confirm how the change affects current and future benefits.
  4. Review whether the decision is permanent.
  5. Keep copies of the election and confirmation.
  6. Consider qualified insurance, financial, legal, or family guidance.

Do not assume that stopping payment is the same as electing a reduced-benefit option. A missed premium can trigger lapse procedures.

John Hancock Individual Annuities

Annuity questions may involve:

  • Contract value
  • Beneficiaries
  • Withdrawals and surrender charges
  • Required minimum distributions
  • Income options
  • Death claims
  • Tax forms
  • Banking changes
  • Address changes
  • Account registration

Requests involving money movement, ownership, beneficiaries, banking, or tax withholding may require signed forms, identity verification, a medallion signature guarantee, notarization, or other documentation.

Corporate headquarters should not be used as the annuity service center unless the contract or form specifically directs correspondence there.

John Hancock Retirement Accounts

John Hancock provides recordkeeping and administrative services for workplace retirement plans, including 401(k), pension, and other employer-sponsored accounts.

A participant should begin with the number shown inside the current account portal or on the most recent statement. Some plans use a different service number.

Retirement questions may involve:

  • Account access
  • Contributions
  • Investment elections
  • Beneficiaries
  • Loans
  • Hardship withdrawals
  • Rollovers
  • Distributions after leaving employment
  • Required minimum distributions
  • Qualified domestic relations orders
  • Tax forms

The employer or plan administrator may control eligibility, contribution rules, loan provisions, vesting, distribution approval, and other plan terms. John Hancock may provide recordkeeping without being the plan sponsor or fiduciary responsible for every decision.

Retirement Distribution and Rollover Complaints

For a delayed or disputed retirement transaction, gather:

  • Plan and account information
  • Employer or former employer
  • Distribution or rollover form
  • Submission date
  • Tracking or confirmation number
  • Missing-document notice
  • Tax-withholding election
  • Receiving institution’s instructions
  • Prior telephone and secure-message records
  1. Contact participant services through the plan portal.
  2. Ask what requirement remains outstanding.
  3. Confirm whether the employer or plan administrator must approve the request.
  4. Request a case number and estimated processing step.
  5. Keep proof of every document submitted.
  6. Escalate to a supervisor when the stated requirement has already been satisfied.

Do not send rollover checks or retirement forms to corporate headquarters unless the plan’s current instructions expressly provide that address.

John Hancock Investments and Mutual Funds

Investment questions may involve mutual funds, statements, cost basis, distributions, tax forms, exchanges, redemptions, ownership changes, required documentation, and education-savings accounts.

Investment products are not the same as insurance policies and may not be insured by the FDIC or guaranteed against investment loss.

Customers should use secure account systems rather than email for transaction instructions or sensitive financial information.

John Hancock Mailing Addresses

John Hancock uses different mailing addresses for different products. Always compare the address below with the current form, contract, statement, and account instructions.

Life-insurance policy service

Life Post Issue Services
John Hancock Insurance Company
P.O. Box 55979
Boston, MA 02205

Overnight delivery:
372 University Avenue, Suite 55979
Westwood, MA 02090

Long-term care policyholder services

John Hancock LTC Policyholder Services
P.O. Box 55978
Boston, MA 02205

Long-term care claims

John Hancock LTC Claims
P.O. Box 55231
Boston, MA 02205

John Hancock investments

John Hancock Signature Services, Inc.
P.O. Box 219909
Kansas City, MO 64121-9909

Overnight delivery:
John Hancock Signature Services, Inc.
801 Pennsylvania Avenue, Suite 219909
Kansas City, MO 64105-1307

Individual annuities outside New York

John Hancock Annuities Service Center
P.O. Box 55444
Boston, MA 02205-5444

New York individual annuity contracts

John Hancock Annuities Service Center
P.O. Box 55445
Boston, MA 02205-5445

Individual annuity overnight delivery

John Hancock Annuities Service Center
372 University Avenue, Suite 55444
Westwood, MA 02090

Group annuities

Fixed Products Administration
P.O. Box 55446
Boston, MA 02205-5446

Overnight delivery:
Fixed Products Administration
John Hancock Insurance
372 University Avenue, Suite 55446
Westwood, MA 02090

Do not use one product’s mailing address for another product. New forms or contract instructions may supersede these addresses.

How to Escalate a John Hancock Complaint

  1. Identify the product: Determine whether the issue involves life insurance, Vitality, long-term care, an individual annuity, group annuity, structured settlement, retirement plan, mutual fund, 529 account, or another service.
  2. Identify the legal company: Review the policy, contract, statement, tax form, or claim correspondence.
  3. Use the correct service team: Call the applicable product number rather than the corporate switchboard.
  4. Gather documentation: Keep account or policy records, forms, claim letters, submission confirmations, payment records, and prior correspondence.
  5. Request a case number: Keep later contacts tied to the same issue.
  6. Ask for supervisory review: State what remains unresolved and the exact resolution requested.
  7. Submit a written complaint: Use the secure message, complaint form, or mailing route provided by the relevant product team.
  8. Preserve deadlines: A Customer Service complaint may not extend a claim, appeal, surrender, rollover, regulatory, or legal deadline.
  9. Contact headquarters only when appropriate: The corporate number is 1-617-663-3000, but headquarters may refer the matter to the applicable product division.
  10. Use an appropriate regulator when unresolved: Insurance, securities, retirement, or privacy complaints may fall under different agencies.

Insurance Complaint Options

Life insurance, long-term care, and annuity complaints may be regulated by the insurance department in the state where the policy or contract was issued.

Before filing:

  • Identify the full legal insurance-company name.
  • Locate the policy or contract number.
  • Gather the application, policy, claim decision, premium history, and correspondence.
  • Request a final written response from John Hancock.
  • Review the appeal or reconsideration process.

Use the National Association of Insurance Commissioners state-department directory to find the appropriate regulator.

Retirement and Investment Complaint Options

A retirement or investment complaint may involve the employer, plan administrator, recordkeeper, investment adviser, broker-dealer, mutual fund, transfer agent, or another financial institution.

Possible outside resources include:

  • U.S. Department of Labor Employee Benefits Security Administration: Certain employer retirement-plan rights and administration issues
  • Financial Industry Regulatory Authority: Certain brokerage and registered-representative complaints
  • U.S. Securities and Exchange Commission: Certain securities and investment-management concerns
  • State securities regulator: Certain state-regulated investment matters
  • Plan administrator or employer: Eligibility, vesting, plan-document, loan, and distribution provisions

Confirm jurisdiction before filing. Not every John Hancock product is regulated by the same agency.

John Hancock Privacy Requests

The Privacy Office may process eligible access, correction, deletion, opt-out, or sensitive-data requests under applicable law.

Privacy support does not process policy claims, beneficiary changes, retirement distributions, mutual-fund redemptions, annuity withdrawals, or premium disputes.

Provide identity-verification documents only through the secure process supplied by John Hancock.

Fraud, Phishing and Impersonation

Fraud attempts may use the John Hancock or Manulife name, logo, employee identity, or website design.

Warning signs include:

  • An unexpected request to transfer or withdraw funds
  • A demand for gift cards, cryptocurrency, or wire payment
  • A request for a password or one-time authentication code
  • An unexpected beneficiary-change request
  • A threat that a policy or account will be closed immediately
  • A fake job offer requiring payment or equipment purchases
  • An email attachment or link using an unrelated domain
  • A caller discouraging independent verification

Verify a suspicious request by calling the official number printed on the policy, statement, contract, or John Hancock website. Do not use contact information supplied only in the suspicious message.

John Hancock Careers and Human Resources

John Hancock does not publish the corporate number as a dedicated general Human Resources line.

Applicants should search and apply through the official Manulife careers system:

Openings may include insurance, underwriting, claims, investments, retirement services, technology, operations, finance, legal, compliance, marketing, data, and corporate positions.

Current employees should use established manager, Human Resources, payroll, benefits, leave, ethics, compliance, employee-relations, or internal service channels.

Do not publish Social Security numbers, employee IDs, tax forms, wage records, background checks, medical information, performance records, private manager details, or confidential employment correspondence.

John Hancock Reader Reviews and Complaints

No reader reviews are currently visible on this CorporateOfficeHeadquarters.com page.

Future reviews should distinguish among:

  • The 200 Berkeley Street corporate headquarters
  • Life-insurance policy service
  • A life-insurance claim
  • John Hancock Vitality
  • Long-term care policy service
  • A long-term care claim or reimbursement
  • An individual or group annuity
  • A retirement plan
  • A mutual fund or education-savings account
  • Manulife as the parent company
  • An employer, financial professional, broker, adviser, provider, or outside administrator

A complaint involving one policy, contract, representative, employer plan, investment, claim, or service center should not be presented as proof that every John Hancock customer has the same experience.

John Hancock Competitors and Related Insurance Companies

Consumers comparing life insurance, long-term care, annuities, retirement services, and financial products may also research:

These are separate companies and do not access John Hancock policies, claims, retirement accounts, annuities, mutual funds, Vitality records, or Customer Service cases.

Readers may also browse the Insurance Company Corporate Offices and Phone Numbers directory.

Official John Hancock and Manulife Resources

Frequently Asked Questions

Where is John Hancock headquarters?

John Hancock’s U.S. headquarters are located at 200 Berkeley Street, Boston, MA 02116.

Is John Hancock still headquartered at 200 Clarendon Street?

No. The tower at 200 Clarendon was historically associated with John Hancock, but the company’s current headquarters are at 200 Berkeley Street.

What is the John Hancock corporate-office phone number?

The corporate and administrative number associated with the Boston headquarters is 1-617-663-3000.

What is the general John Hancock Customer Service number?

John Hancock does not use one number for every product. Life insurance, long-term care, annuities, retirement plans, investments, Vitality, and claims each have separate service numbers.

What is 1-800-344-1029?

1-800-344-1029 is John Hancock’s current general-information number for individual annuity contracts. It is not the universal Customer Service number for all John Hancock products.

What is the John Hancock life-insurance phone number?

Call 1-800-732-5543 for life-insurance policy service.

How do I report the death of a John Hancock insured?

Call 1-888-887-2739 or use the official life-insurance claims center.

What is the John Hancock long-term care phone number?

Individual long-term care policyholders may call 1-800-377-7311. Employer-based plan members may call 1-877-582-4552. Claims assistance is available at 1-800-233-1449.

What is the John Hancock retirement phone number?

The main John Hancock contact page publishes 1-800-395-1113 for retirement inquiries. Use the number in the current plan portal or statement when it differs.

What is the John Hancock investments phone number?

John Hancock Investment Customer Service is available at 1-800-225-5291.

What is the John Hancock Vitality phone number?

Call 1-888-333-2659 for John Hancock Vitality assistance.

Who owns John Hancock?

John Hancock is part of Manulife Financial Corporation, which acquired John Hancock Financial Services in 2004.

Is John Hancock publicly traded?

John Hancock is not independently publicly traded. Parent company Manulife Financial Corporation trades under the symbol MFC.

Who is the CEO of John Hancock?

Brooks Tingle is the president and chief executive officer of John Hancock.

Who is the CEO of Manulife?

Phil Witherington is the president and chief executive officer of Manulife Financial Corporation.

What is John Hancock Life Insurance Company’s legal address?

John Hancock Life Insurance Company (U.S.A.) has its principal place of business at 200 Berkeley Street in Boston and its statutory home office at 38500 Woodward Avenue in Bloomfield Hills, Michigan.

Can I mail a claim to John Hancock headquarters?

Only when current claim instructions specifically direct it there. Life, long-term care, annuity, investment, retirement, and group-annuity documents use different service-center addresses.

Can I visit John Hancock headquarters to file a complaint?

No public source reviewed identifies the 200 Berkeley Street headquarters as a walk-in complaint or claim center. Begin with the product-specific service department and request supervisory review when necessary.

What is the John Hancock Human Resources phone number?

No public general Human Resources number was verified. Applicants should use the official Manulife careers site, and current employees should use internal Human Resources channels.

How do I file a privacy request with John Hancock?

Use John Hancock’s online privacy-rights form or call 1-844-300-7699.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com reviewed John Hancock’s current 200 Berkeley Street headquarters, the obsolete 200 Clarendon address, current corporate telephone records, official product-contact directory, life-insurance and long-term care claim information, annuity and retirement contacts, investment and education-savings service centers, legal insurance-company disclosures, Manulife ownership and headquarters, current John Hancock and Manulife leadership, privacy information, fraud guidance, careers resources, existing image, internal insurance links, and the live reader-review section.

We distinguish John Hancock’s Boston headquarters from 200 Clarendon Street, Manulife’s Toronto headquarters, product-specific service centers, legal insurance companies, life claims, long-term care claims, annuity administration, workplace-retirement recordkeeping, mutual-fund servicing, Vitality, privacy support, financial professionals, employers, and outside regulators.

CorporateOfficeHeadquarters.com is independent and is not affiliated with John Hancock, Manulife Financial Corporation, John Hancock Life Insurance Company (U.S.A.), John Hancock Life Insurance Company of New York, John Hancock Life & Health Insurance Company, John Hancock Retirement Plan Services, John Hancock Investment Management, Vitality, any financial professional, employer, regulator, or related entity.

Page Update Note

This page was substantially revised on July 28, 2026. The update replaced the obsolete 200 Clarendon Street address with John Hancock’s current headquarters at 200 Berkeley Street; explained that the former John Hancock Tower is no longer the company’s headquarters; retained and correctly paired the 1-617-663-3000 corporate administrative number with the current address; corrected 1-800-344-1029 from a universal Customer Service number to the individual-annuity line; added current contacts for life insurance, death claims, Vitality, long-term care, long-term care claims, retirement plans, investments, education savings, individual annuities, group annuities, and structured settlements; added product-specific mailing addresses; clarified Manulife ownership, global headquarters, public-company status, legal insurance entities, and current leadership; expanded life-claim, premium, lapse, long-term care, rate-increase, annuity, retirement, rollover, investment, privacy, fraud, careers, regulatory, and complaint-escalation guidance; confirmed that no reader reviews are currently visible; omitted the existing image because it displays the wrong headquarters address; retained relevant insurance-company links; and added current official resources and headquarters-focused FAQs.

Disclaimer

This page is provided for general corporate-office, insurance, annuity, retirement, investment, contact, and consumer-feedback information. CorporateOfficeHeadquarters.com does not represent John Hancock, Manulife, an insurance company, retirement plan, employer, investment adviser, broker-dealer, mutual fund, financial professional, healthcare provider, regulator, or government agency.

Addresses, telephone numbers, executives, legal entities, products, policy terms, service centers, mailing instructions, claim procedures, retirement-plan rules, investment options, support hours, and regulatory routes may change. Verify time-sensitive and account-specific information through the official document, portal, company, employer, financial professional, or regulator responsible for the matter.

Nothing on this page is legal, tax, insurance, investment, retirement, estate-planning, medical, long-term care, employment, privacy, or regulatory advice. Do not replace, cancel, surrender, transfer, withdraw from, or materially alter a policy, annuity, retirement account, or investment based solely on this page or a public comment.

CorporateOfficeHeadquarters.com cannot access an account, locate a policy, change a beneficiary, make a payment, stop an automatic withdrawal, authorize care, process a claim, approve a distribution, complete a rollover, determine tax treatment, issue a refund, or contact John Hancock or Manulife on a reader’s behalf.

Share Your Experience

Readers may share a firsthand John Hancock experience in the comments. Helpful submissions identify whether the matter involved the Boston corporate office, life-insurance policy service, a death claim, Vitality, long-term care, an LTC claim, an individual or group annuity, structured settlement, retirement plan, mutual fund, education-savings account, privacy request, employment inquiry, or Manulife; the general department or state involved; the contact route used; the approximate response time; and whether the matter was resolved.

Do not publish full policy, contract, claim, beneficiary, retirement, investment, annuity, tax, bank, payment-card, medical, employee, privacy-request, or account numbers; Social Security numbers; dates of birth; diagnoses; death certificates; medical records; insurance cards; trust documents; tax forms; passwords; verification codes; bank instructions; home addresses; private telephone numbers or email addresses; signed forms; children’s information; confidential correspondence; or private employee and representative details.

Do not identify individual representatives, financial professionals, claims examiners, medical providers, employers, beneficiaries, coworkers, or other customers unnecessarily. Do not publish unsupported accusations that an identifiable person or company committed fraud, theft, bad faith, discrimination, elder abuse, a crime, or intentional misconduct. Describe firsthand events, available documentation, and the requested resolution without presenting an unverified legal, medical, insurance, investment, or regulatory conclusion as established fact.

Spam, threats, doxxing, impersonation, discriminatory content, retaliation demands, unsupported criminal accusations, confidential financial records, protected health information, private employee information, and sensitive insurance, investment, employment, or personal information may be edited, withheld, or removed.

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