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In April/ May 2017, my 2006 Honda Odyssey was towed to Mr. Tire in Phoenixville, PA. Bill said I needed a "NEW STARTER". I paid nearly $425.00 for this "NEW STARTER". On June 10, 2017 this so-called "new starter" failed and I called Bill at Mr. Tire to complain that I just had this starter installed recently and it should NOT have failed, leaving me stranded miles from home. Bill told me it could be the wiring and I told him it was not the wiring, it was the starter. I called the towing service that Bill told me to call and after several hours of waiting, this tow company never arrived or called me back. I was stranded until I called a relative who took me home. On June 10, 2017 I called AAA and had the vehicle towed to Monroe Muffler, 1 Old York Rd. Willow Grove, PA 19090 215-659-8650 where Bill told me to take it. Don, Monroe Muffler, told me the starter was "BAD" which blew out the MAIN FUSE, back up lights fuse, horn, and Vehicle Stability Assistance (VSA),and possibly other items to be determined by the a certified Honda repair shop. On June 20, 2017 I called Bill at Mr.Tire to complain the starter was once again making weird sounds, similar to the "NEW" DEFECTIVE starter previously installed by Mr. Tire. I also told him the horn & VSA would not work. I called Bill on June 21, 2017, he told me the horn was bad and wanted me to pay approximately $200.00 for a "new horn". I told him the horn was working perfectly before the previously and recently installed DEFECTIVE starters were installed by Mr. Tire and Monroe Muffler, which had blew out the main fuse, and other fuses, which ultimately cause my horn to fail. I told Bill I would NOT pay for any damages caused by the DEFECTIVE STARTERS. Bill said "REFURBISHED STARTERS SOMETIMES FAIL, ITS HUMAN." I paid for a what Bill told me was a "NEW STARTER" NOT REFURBISHED ONES Mr. Tire & Monroe Muffler installed. Mr.Tire & Monroe muffler caused damages to my vehicle, by installing defective, refurbished starters without my knowledge or permission Desired Settlement: Refund Desired Outcome Description: As a direct result by Mr. Tire & Monroe Muffler for having installed DEFECTIVE, REFURBISHED STARTERS in my vehicle without my knowledge or consent, they are directly responsible for the TOTAL COST & repairs for the immediate damages and any additional damages that may be determined by a Certified Honda dealerships mechanic. Mr. Tire & Monroe Muffler are TOTALLY responsible for the cost of any towing, parts, storage, repairs and including ALL damages & REFUNDS.Additional Complaint Details First Date you complained to the company: 6/10/2017
Mr. Tire replaced the 4 tires on my car 23,000 miles ago. Mr. Tire did the 4 wheel alignment. I checked tires with a hand tire pressure gauge at times to check on the dash menu display accuracy. Of oil changes / tire rotations / oil changes, Mr. Tire check was to examine improper tire wear tire, etc. ; All 4 tires at 23,000 miles are very even. However, the 23,000 miles of less than 50% the Tire Manufacturer warranty, Mr. Tire's offer is to replace the 4 tires with new tires pro-rated + installation. In my opinion, Mr. Tire is involved in constructive fraud to sell inferior tires that that do not reasonably nexus said Manufacturer's warranty. The inferior tires should be subject to warranties under the "The Lemon " . A warranty is valid under "Lemon Law". What's your opinion.
I took my car to Mr. Tire on Karl rd Columbus ohio to have an oil change. Two hours later my car was stalling saying reduced engine power. I did not have any issues with my car until they did an oil change and engine flush. They tried to say they looked at it after it was towed back up there which was a lie when my husband called them out on it. Very disappointed in this service. They were very rude the day I took my car there to get the oil change too. No customer service skills at all.
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