I called an 800 number on 7/27/16. I went to the kwikkar on 6614 preston rd in frisco tx and i believe i been OVERCHARGED. I got a state inspection and air check. 25.50 state inspection with 5.00 coupon than 20.00 charged all the coupons from my area which is three atore have the same coupon. Then one store charged 39.99 and it included 1/2 which approximately 55.00. I was charged 49.99 and 29.99 for a 1lb frecon which total approximately 80.00. OVERCHARGED. And the attitude Sucked. I am not stupid by not means and i can add. I did try to hear the explanation and it made no sense. I don't understand why nothing can be done. It is crazy to me that a store almost around charged different amounts. I went to this store in the pouring rain.
TERRIBLE CUSTOMER SERVICE!!!!! Arrived at Bellmead, TX location at 2:30pm for a vehicle inspection and waited what seemed like forever while "only inspector" visited with person who dropped his lunch off. Then was told it would be 30 mins before I would be helped as he was going on a lunch break. It should be noted I was the ONLY CUSTOMER THERE!!!! I asked if he was alone working to which he replied there was a guy in the pit and the other guy was clocked out. After I left, decided to call and talk to owner, however was only able to talk to manager who said he only had one inspector. Just my opinion, but a manager should be able to perform every position in the event an employee is sick, hurt, or maybe needs lunch!!!! Need to change their name from KWIK KAR to SLOW CAR as it is truly false advertisement.
Hello, my name is Jeff C. I live in Katy Tx. About 6 months, I went into a Kwik Car repair shop. After my experience, I swore I would never return to them again. they were rude, the place was filthy, and after having my truck in the bay for 45 minutes, they came to tell me they didn't work on diesels?? recently, I drove by there and it said under new mgmt., reluntenly, I stopped in. I was amazed, it seemed like a different place.they came out and greeted me,asked me how they could help me. they serviced my truck quickly and professionally.on my next visit, I had acheck engine light on, they checked it .It was only a vacuum line and they quickly repaired it. they could of said it was something more costly, but, they were honest with me and took care of it at no charge. I have told several people of their integerty . and, I know people are looking for an honest garage to take their cars to. although all of the staff seems to have the same goal in mind of putting the customer first, there is two people that I would like to mention is Ray and Daniel.These two guys are exceptional people that bend over backwards to make sure that I was completely satisfied with my experience at their shop. these guys will keep me coming back. thanks, Jeff in Katy Tx
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