You should change your warranty "Hassle Free Warranty" to " You will be screwed when you buy our tool". As of right now I am still have a broken pipe cutter that collecting dust. Lowes will not honor their life time warranty because they stop selling this pipe cutter. What ja oke. I am not going to buy Kobalt tool again.
I bought a 20v advance lithium-ion drill set of four an impact driver a regular drill flash light and a saw 5 years hassel free tool guarantee. Im a contractor and i always buy cobalt tools because most of them are lifetime warranty so i thought it was a safe bet. Everything i have is kobalt,anyways my impact driver broke 2 days ago after 6 months im still under the 5 year warranty i take it back to lowes and they tell me they cant do anything because the item has been discontinued the new one now is 24v and the one that i have is 20 the set is at lowes for 350 dollars i just bought the same set for 298 6 months ago i even got the extended warrantee on it and all they want to do is give me 74 dollars in store credit because thats how much my set of drills is worth now 74 dollars i cant even buy one impact driver with that.i use those tools everyday for work and they couldnt replace it for me i just left home Depot got my self a set of Dewalt drill set for 164.99. I will never ever buy kobalt again i used to tell all my costumers how good kobalt was and all my employees bought kobalt because of me telling them how good they where never again. I wish they would do a report on the news of this kobalt hassel free garanteed scam. I had to spend more money for a set of drills so i can work i am extremly upset with kobalt i called customer service and they said there is nothing they can do.so much for hassel free even the recording when you call kobalt says hasselfree. I wouldlove to speak to the ceo of cobalt i wonder if he knows how kobalt is really working.if anyone from management reads this please contact me via emali. [email protected]
bought a kobalt air compressor to run a nail gun used about 4 hours total thought my warranty was 2years turned out to be 1 year. called once in august and once in September to no avail, was told by vendor they would call me when part arrived in about 2 weeks . well here I am still no call, still no compressor, but I will get one for myself for Christmas, at sears.
Brandon s. Have a total game changing idea. I love kobalt tools and have come up with a revolutionary idea for consumers that will boost satisfaction,brand loyalty and sales all at the same time. Please contact me at 724-422-0238
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