PacSun’s corporate office is located in Anaheim, California. This page provides the PacSun headquarters address, corporate and customer-service phone numbers, customer-support email, Human Resources guidance, order and return assistance, complaint-escalation steps, company information, and reviews from PacSun customers.
PacSun Corporate Office Address and Phone Number
- Brand: PacSun
- Legal company name: Pacific Sunwear of California, LLC
- PacSun corporate office address: 3450 E. Miraloma Avenue, Anaheim, CA 92806, USA
- Corporate office switchboard: 1-714-414-4000
- PacSun customer-service phone number: 1-877-372-2786
- Published telephone hours: Monday–Friday, 9:00 a.m.–1:00 p.m. Pacific Time
- Customer-service email: cu*************@****un.com
- Digital chat: Available through the PacSun website
- Published live-agent chat hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Pacific Time
- Customer-service mailing address: PacSun Customer Service, 3450 E. Miraloma Avenue, Anaheim, CA 92806
- Customer-service Help Center: PacSun Help Center
- Order status: Track a PacSun Order
- Returns: PacSun Return Assistance
- Store locator: Find a PacSun Store
- Careers: PacSun Careers
- Official website: pacsun.com
The 1-714-414-4000 number is associated with PacSun’s Anaheim corporate office. It is not identified on PacSun’s current consumer contact page as a dedicated Human Resources, order-support, return, refund, store-complaint, or executive-escalation number.
Customers with an online order, delivery, return, refund, rewards, gift-card, product, store, or accessibility concern should normally begin with Customer Service at 1-877-372-2786, email cu*************@****un.com, or use PacSun’s digital chat.
Where Is PacSun Headquarters Located?
PacSun headquarters is located at 3450 E. Miraloma Avenue, Anaheim, California 92806.
PacSun’s careers site identifies Anaheim as the location of its corporate headquarters. Corporate positions may involve merchandising, design, product development, marketing, e-commerce, store operations, finance, information technology, supply chain, legal, Human Resources, construction, and other business functions.
The Miraloma Avenue headquarters is a corporate and administrative facility rather than an ordinary PacSun retail store or walk-in customer-service desk. Customers should contact PacSun before attempting to visit, return merchandise, deliver documents, or meet with a corporate department.
Is Pacific Sunwear the Same Company as PacSun?
Yes. PacSun is the commonly used brand name of Pacific Sunwear of California, LLC.
Consumers may search for the company using names such as:
- PacSun
- Pacsun
- Pacific Sunwear
- Pacific Sunwear of California
- Pacific Sunwear corporate office
These names generally refer to the same Anaheim-based clothing retailer.
Which PacSun Contact Should You Use?
PacSun Customer Service
Contact PacSun Customer Service for help involving:
- Online orders
- Order status and tracking
- Missing, delayed, or damaged packages
- Incorrect or missing merchandise
- Returns and refunds
- Promotional codes
- PacSun Rewards
- Gift cards
- Website or account problems
- Accessibility assistance
- Complaints about a PacSun-operated store
PacSun currently publishes telephone hours of Monday through Friday from 9:00 a.m. to 1:00 p.m. Pacific Time.
Digital chat is available through PacSun’s website. Live customer-service agents are currently listed as available through chat Monday through Friday from 9:00 a.m. to 5:00 p.m. Pacific Time.
PacSun Corporate Office
The corporate office switchboard is 1-714-414-4000. It may be useful for general administrative, corporate, vendor, legal-routing, employment, or office-related inquiries.
Calling the corporate office does not guarantee access to an executive or separate complaint department. Consumer concerns may be referred back to Customer Service, the store involved, or the department already handling the order or return.
Contact the Local PacSun Store
Contact the store manager first when the issue involves:
- An in-store purchase
- An employee or manager interaction
- Store cleanliness or fitting rooms
- Pricing or promotional signs
- A store return
- Store pickup
- Local inventory
- Lost property
- Store operating hours
- Accessibility at a particular location
Use PacSun’s official store locator to find the direct number and current hours for the location involved.
How to Escalate a PacSun Complaint
- Contact the store or support department involved. Begin with the store manager for an in-store issue or Customer Service for an online purchase.
- Keep the purchase records. Save the receipt, order confirmation, return record, tracking information, promotional terms, and photographs when relevant.
- Contact PacSun Customer Service. Call 1-877-372-2786, use digital chat, or email cu*************@****un.com.
- Request a case or reference number. Record the contact date, representative, issue reported, promised action, and expected follow-up date.
- Ask for supervisory review. Clearly explain what remains unresolved and the specific outcome requested.
- Follow up through the existing case. Reply to the original email or chat rather than beginning a separate complaint without referencing the earlier contact.
- Write to PacSun when necessary. Correspondence may be mailed to PacSun Customer Service, 3450 E. Miraloma Avenue, Anaheim, CA 92806.
A useful complaint should identify:
- Whether the purchase was online, in-store, or through a marketplace
- Store location when applicable
- Approximate purchase and return dates
- Items involved
- Amount paid
- Return method
- Refund expected and received
- Customer-service contacts
- The specific resolution requested
Do not publish order numbers, tracking numbers, card information, PacSun Rewards login details, gift-card numbers, home addresses, private phone numbers, personal email addresses, or full names of nonexecutive employees in a public review.
PacSun Online Order Complaints
Common online-order concerns may include:
- Order not received
- Order delayed in processing
- Package marked delivered but missing
- Wrong size, color, or product
- Missing item
- Damaged product or packaging
- Order divided into multiple shipments
- Promotional code not applied
- Order cancellation request
- Unexpected cancellation by PacSun
Use PacSun’s order-status page and retain:
- Order confirmation
- Shipping email
- Carrier tracking
- Delivery photograph when available
- Packaging and shipping label
- Photographs of damaged or incorrect merchandise
- Customer-service correspondence
Contact PacSun promptly when a package is damaged, incomplete, sent to the wrong location, or marked delivered but cannot be found.
PacSun Missing Package Complaints
When a package is marked delivered but missing:
- Verify the shipping address on the order.
- Check entrances, mailrooms, parcel lockers, household members, and nearby delivery locations.
- Review the carrier’s delivery photograph or notes.
- Contact the carrier when instructed.
- Contact PacSun Customer Service with the order and tracking information.
- Request a case number and confirmation of the investigation.
Do not publicly post the complete delivery address, order number, or tracking number.
Can a PacSun Order Be Changed or Canceled?
Online retail orders may begin processing quickly. A change or cancellation may not be possible once the order enters fulfillment.
Contact Customer Service immediately when you need to change:
- Shipping address
- Size or color
- Quantity
- Payment method
- Entire order
If PacSun cannot modify or cancel the order, the customer may need to wait for delivery and use the applicable return process. Do not assume that an email request cancels an order until PacSun confirms it.
PacSun Online Return Policy
PacSun’s current help resources generally allow eligible online purchases to be returned for up to 30 days after the package’s shipment date.
Current online return options may include:
- Return to a participating PacSun store: No return-processing charge
- Approved Happy Returns location: Currently subject to a $4.95 fee
- Return by mail: Currently subject to a $10 fee
Return charges, methods, participating locations, and product eligibility can change. Review the current online return instructions before choosing a return method.
Keep:
- Return authorization or QR code
- Drop-off receipt
- Carrier tracking number
- Return-delivery confirmation
- List of items returned
- Expected refund amount
PacSun In-Store Return Policy
Eligible merchandise purchased at a PacSun store may generally be returned to a PacSun store within 30 days.
In-store purchases cannot ordinarily be returned by mail. Bring:
- Original receipt
- Merchandise
- Original tags and packaging when applicable
- Original payment method when requested
- Identification if required under store policy
An eligible return accompanied by the original receipt within the published period is generally refunded to the original payment method.
Final-sale items, used or damaged merchandise, missing receipts, swimwear, special products, marketplace merchandise, and other excluded categories may follow different rules.
PacSun Exchanges
PacSun’s online help generally processes online returns as refunds rather than direct exchanges. A customer seeking another size or color may need to place a new order and separately return the original item.
Before placing a replacement order, contact Customer Service when:
- The original promotion has expired.
- The replacement price is higher.
- The original order included free shipping.
- The wrong product was sent.
- The item arrived damaged.
Ask whether PacSun will honor the original promotional price or shipping terms.
PacSun Partial Refund Complaints
The one review currently visible on this page says two items were returned but only half of the expected refund was received.
A partial refund can result from several possible issues, including:
- Only one returned item being scanned or received
- Items arriving in separate return packages
- A return-processing or shipping fee
- One item being classified as final sale
- A promotional discount being allocated among several products
- Rewards or gift cards used with another payment method
- An item failing the return-condition requirements
- A refund still being processed
Customers disputing a refund should request:
- A list of items PacSun recorded as returned
- Refund amount assigned to each item
- Return fees deducted
- Payment methods receiving the refund
- Date each refund was processed
- An explanation for any denied item
Provide the return receipt and tracking information privately through PacSun’s official support channel.
How Long Does a PacSun Refund Take?
Refund timing can involve two stages:
- PacSun receives, reviews, and processes the return.
- The bank, card issuer, gift-card system, or payment provider posts the credit.
Keep the return tracking until the refund appears. Contact PacSun when the return was delivered but no refund confirmation was issued. Contact the payment provider when PacSun confirms the credit but it has not appeared after the provider’s normal posting period.
PacSun Marketplace Order Complaints
PacSun merchandise may be sold through outside marketplaces and retail partners. Marketplace orders generally must be returned through the storefront where the purchase was made.
A marketplace purchase may not be eligible for return:
- At a PacSun retail store
- Through PacSun’s ordinary mail-return portal
- Through PacSun’s Happy Returns option
Review the order confirmation to identify the seller, marketplace, payment recipient, return period, and support route.
Contact PacSun when a product listing or brand issue requires clarification, but use the marketplace’s dispute and return process when it accepted the payment and controls the order.
PacSun Store Complaints
Contact the store manager for concerns involving:
- Employee conduct
- Checkout or pricing
- Promotional signs
- Fitting-room access
- Store cleanliness
- Music volume
- Accessibility
- Store returns
- Local inventory
- Pickup orders
- Lost property
When escalating through corporate Customer Service, include the store city and state, store number when available, date, approximate time, receipt, employee role, manager response, and requested resolution.
Avoid publicly identifying nonexecutive employees by full name or posting their schedules, personal information, or social-media profiles.
PacSun Gift Card Complaints
Gift-card concerns may include:
- Card not activated
- Incorrect balance
- Digital gift card not delivered
- Gift card declined online or in-store
- Lost or stolen card
- Unauthorized use
- Refund returned to a gift card
Keep the purchase receipt, card number, activation record, order confirmation, purchaser email, and digital delivery information.
Do not publish the complete gift-card number, PIN, barcode, balance, or purchase receipt in a public comment.
PacSun Rewards Complaints
PacSun Rewards is a free loyalty program that allows participating members to earn points and rewards through qualifying purchases and activities.
Rewards concerns may involve:
- Missing points
- Welcome reward not received
- Reward not accepted
- Incorrect account tier
- Purchase not connected to the account
- Points removed after a return
- Expired reward
- Difficulty canceling a Rewards account
Keep the receipt and confirm that the email address or phone number used for the purchase matches the Rewards account.
Contact Customer Service when points do not appear after the processing period stated in the program rules. Do not publish reward codes, login information, account screenshots, or personal contact details.
Unexpected or Unrecognized PacSun Charges
An unfamiliar PacSun charge may involve:
- An online purchase
- An in-store purchase
- A delayed transaction
- A pending authorization
- A split shipment
- A purchase made by another household member
- Unauthorized use of a PacSun account or payment method
Review the order history and receipts, then contact Customer Service for an explanation. If the charge remains unauthorized:
- Change the PacSun account password.
- Remove stored payment methods when possible.
- Contact the card issuer or bank promptly.
- Review the account for other unfamiliar activity.
- Preserve order emails and account alerts.
PacSun Accessibility Complaints
PacSun publishes cu*************@****un.com and 1-877-372-2786 for website-accessibility assistance.
Accessibility concerns may involve:
- Website navigation
- Screen-reader compatibility
- Keyboard navigation
- Checkout forms
- Captions or image descriptions
- Account or return tools
- Physical access at a store
- Communication assistance
Describe the page, store, device, browser, assistive technology, problem encountered, and assistance requested.
PacSun Human Resources and Careers
PacSun does not prominently publish a general public Human Resources phone number. The corporate switchboard should not be presented as a dedicated HR line.
Applicants should use the official PacSun careers site to search for:
- Retail-store positions
- Store-management positions
- Anaheim headquarters positions
- Merchandising and buying roles
- Design and product-development roles
- Marketing and e-commerce roles
- Finance and accounting roles
- Information-technology roles
- Legal and Human Resources roles
- Supply-chain and distribution roles
Current employees should use the internal manager, Human Resources, payroll, benefits, leave, ethics, or employee-support contacts supplied by PacSun.
Customer-service representatives generally cannot access applications, payroll records, benefits, schedules, employment verification, or confidential personnel complaints.
PacSun Job Scam Warning
PacSun warns job seekers about fraudulent hiring messages using the company name or the names of current and former employees.
PacSun says legitimate recruiting contacts:
- Relate to a posted position
- Use a pacificsunwear.com email address
- Schedule telephone, video, or in-person interviews
- Do not conduct the entire hiring process through a chat conversation
- Do not request payment during onboarding
Be cautious when a supposed recruiter:
- Uses a free personal email account
- Offers a job without an application or interview
- Sends a check to purchase equipment
- Requests gift cards, cryptocurrency, or payment
- Requests banking information before employment is verified
- Asks for identity documents through an unverified link
Verify the position through PacSun’s official careers page before responding.
Who Owns PacSun?
PacSun operates legally as Pacific Sunwear of California, LLC and is privately held.
Golden Gate Capital acquired PacSun when the retailer emerged from Chapter 11 restructuring in 2016. PacSun’s current consumer website does not prominently publish a detailed current ownership chart.
PacSun is not currently a publicly traded company and does not have an active public stock symbol.
About PacSun
PacSun began as Pacific Sunwear in 1980 and developed from its surf-inspired retail roots into a youth-focused fashion and lifestyle brand.
PacSun currently sells products that may include:
- Jeans and pants
- Graphic T-shirts
- Hoodies and sweatshirts
- Dresses and skirts
- Swimwear
- Activewear
- Shoes and sandals
- Hats, bags, jewelry, and accessories
- PacSun-owned labels
- Products from outside fashion, footwear, music, sports, and lifestyle brands
The company describes its current identity as building community at the intersection of fashion, music, art, and sport. Its customers can shop through physical stores, PacSun’s website, mobile services, and selected retail partners.
Brieane Olson is PacSun’s chief executive officer.
PacSun Reviews and Current Feedback
Only one reader review is currently visible on CorporateOfficeHeadquarters.com. One review is not enough to identify recurring PacSun customer-service or refund patterns.
The visible review reports:
- Two items being returned
- Only part of the expected refund allegedly being received
- Dissatisfaction with the outcome
The review represents one customer’s account and has not been independently verified. The reason for the partial refund cannot be determined without reviewing the purchase receipt, return method, product eligibility, fees, tracking, promotional discounts, and PacSun’s refund records.
Reviews are most useful when they include the purchase channel, approximate purchase and return dates, products involved, return method, refund expected, refund received, customer-service response, requested resolution, and final outcome.
PacSun Competitors and Related Corporate Office Pages
PacSun competes with youth-fashion retailers, mall-based apparel chains, online clothing stores, streetwear businesses, surf and skate brands, footwear retailers, and fashion marketplaces.
Related corporate-office pages include:
- Urban Outfitters Corporate Office
- American Eagle Outfitters Corporate Office
- Hollister Corporate Office
- Zumiez Corporate Office
- Tillys Corporate Office
- Hot Topic Corporate Office
For additional customer-service details, visit the related PacSun Customer Service page on CustomerServiceNumbers.com.
Frequently Asked Questions About PacSun Headquarters
Where is PacSun headquarters?
PacSun headquarters is located at 3450 E. Miraloma Avenue, Anaheim, CA 92806.
What is the PacSun corporate office address?
The PacSun corporate address is 3450 E. Miraloma Avenue, Anaheim, CA 92806.
What is the PacSun corporate office phone number?
The number associated with the Anaheim corporate office is 1-714-414-4000. PacSun’s official consumer contact page primarily directs customers to Customer Service.
What is the PacSun customer-service number?
PacSun Customer Service can be reached at 1-877-372-2786.
What are PacSun customer-service phone hours?
PacSun currently publishes telephone hours of Monday through Friday from 9:00 a.m. to 1:00 p.m. Pacific Time.
Does PacSun have live chat?
PacSun provides digital chat through its website. Live-agent chat hours are currently listed as Monday through Friday from 9:00 a.m. to 5:00 p.m. Pacific Time.
What is the PacSun customer-service email?
PacSun publishes cu*************@****un.com for customer and accessibility assistance.
What is PacSun’s HR phone number?
PacSun does not prominently publish a general public Human Resources telephone number. The 1-714-414-4000 corporate number should not be assumed to be a dedicated HR line.
How do I contact PacSun Human Resources?
Job applicants should use the official PacSun careers site. Current employees should use the internal Human Resources and employee-support contacts provided by the company.
How do I complain about a PacSun store?
Contact the store manager first, then escalate the unresolved concern to PacSun Customer Service by phone, email, or digital chat.
How do I complain about a PacSun order?
Contact Customer Service with the order date, items, shipping status, return information, previous response, and requested resolution. Keep the order number private.
How long do I have to return an online PacSun order?
PacSun’s current policy generally allows eligible online merchandise to be returned for up to 30 days after the package’s shipment date.
Can I return an online PacSun purchase to a store?
Eligible online orders can generally be returned to a participating PacSun store without a return-processing charge.
Can I mail back a purchase made in a PacSun store?
No. PacSun’s current help information says purchases made in a store must be returned to a PacSun store rather than by mail.
Why did I receive only part of my PacSun refund?
A partial refund may involve separate return processing, return fees, final-sale merchandise, promotional discounts, multiple payment methods, or an item PacSun did not record as received. Ask Customer Service for an itemized refund explanation.
Can I return a marketplace PacSun order to a PacSun store?
Marketplace purchases generally must be returned through the marketplace where the order was placed and may not qualify for PacSun’s regular in-store or mail-return process.
Is PacSun the same company as Pacific Sunwear?
Yes. PacSun is the commonly used brand name of Pacific Sunwear of California, LLC.
Is PacSun publicly traded?
No. PacSun is privately held and does not currently have an active public stock symbol.
Who is PacSun’s CEO?
Brieane Olson is PacSun’s chief executive officer.
When was PacSun founded?
PacSun traces its history to 1980, when the business operated under the Pacific Sunwear name.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com independently researches corporate addresses, headquarters phone numbers, legal company names, customer-support routes, return policies, employment resources, complaint procedures, and reader reviews. Whenever possible, information is checked against official company contact pages, Help Center resources, privacy policies, careers pages, company materials, and current business records.
Page Update Note
This PacSun corporate-office page was reviewed and updated on July 21, 2026, to verify the Anaheim headquarters address; distinguish the corporate switchboard from the official customer-service number; add current telephone, chat, email, and mailing contacts; correct the Human Resources description; add return, refund, marketplace, rewards, gift-card, accessibility, employment, and job-scam guidance; clarify the Pacific Sunwear legal name and private-company status; address searches involving PacSun headquarters, corporate office, Anaheim address, Human Resources, customer service, and email; summarize the single visible partial-refund review; add the related CustomerServiceNumbers.com resource; and preserve and center the existing image.
Disclaimer
CorporateOfficeHeadquarters.com is an independent corporate-information and review website. It is not affiliated with PacSun, Pacific Sunwear of California, LLC, Golden Gate Capital, any PacSun store, marketplace, brand partner, carrier, returns provider, gift-card provider, employee, contractor, investor, or related organization.
Company names and trademarks belong to their respective owners. Addresses, phone numbers, support hours, email addresses, return periods, fees, product eligibility, rewards terms, gift-card rules, store locations, employment procedures, ownership information, and corporate policies may change. Verify important information through PacSun, the current receipt, order confirmation, return instructions, rewards terms, marketplace policy, or official support resources before returning merchandise, making a payment, mailing documents, applying for employment, or traveling to an office.
Reviews and comments reflect the opinions and experiences of individual contributors and are not independently verified statements of fact. CorporateOfficeHeadquarters.com cannot access an order, locate a package, authorize a return, issue a refund, restore rewards, replace a gift card, manage a store, correct an employment record, or guarantee that PacSun will respond to a review posted here.
Share Your PacSun Experience
Have you contacted PacSun Customer Service, a store manager, digital chat, the Anaheim corporate office, Rewards support, or another department about an order, delivery, return, partial refund, product, promotion, gift card, store, employee, accessibility, account, or employment concern? Share your experience below.
Helpful reviews include the purchase channel, store city and state, approximate date, product or service involved, support route used, return method, response time, requested resolution, and final outcome.
Do not post order numbers, tracking numbers, account passwords, reward codes, gift-card numbers, payment information, delivery addresses, private telephone numbers, personal email addresses, employee schedules, or full names of nonexecutive employees.
