PacSun Corporate Office Headquarters HQ

PacSunCorporate Office Headquarters HQ
Pacific Sunwear of California, Inc.
3450 East Miraloma Avenue
Anaheim, CA 92806
Email: [email protected]

Phone Numbers:
Corporate Phone Number: 1-714-414-4000
Fax Number: n/a
Store Customer Service: 1-714-414-4909
PacSun Customer Service: 1-877-372-2786

PacSun is famous for their mall stores that feature active lifestyle clothing that reflect California's lifestyle. The retailer sells their own brands along with other major clothing lines.

The brands featured include Billabong, Crooks and Castles, DC Shoes, Diamond Supply Co., Fox Racing, Hurley, Neff, Nike, O’Neill, Roxy, RVCA, Vans, Volcom, and Young and Reckless.

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  1. The mom that bought all of your shirts has a point. How do you review your products when you offer them for sale? This society just keeps going further and further down, and the people that complain are made fun of.

    1. I feel for you. I recently visited a store today that we frequent quite often. The sales person that was assisting us was very rude. There was a sign on the table listing a particular pair of pants on sale.When we went to purchase the item we were told that we needed to pay full price for the item. We mentioned that the pants were on sale and walked over to the table to show her the sign. She stated that these are the right style of pants but there is only one color of the pants that would be on sale. I stated that it should list that on the for sale sign. It only said the style was on sale and did not mention anything about only one color being on sale. She then snatched the sign off the table and went behind the counter and threw it down on the counter behind the cash register on the table. then she said if you want the pants you need to pay full price. I agree with you totally that service to the customer is not like it used to be. Its seems to me that customer relations is a thing of the past.

    2. Called pacsun Santa Monica today to ask if they has a shoe size available for exchange. Spoke with salesperson Marisa who was rude and not in a helping mood. I asked her if she could look up shoe by sku# I had she said no what's shoe name that's easier for her. I asked again because I wanted to make sure it was the correct shoe (since there's different styles) she was not willing to look it up for me so I said you're making go into the store to have them look it up for me? I then asked to speak to a manager who was willing to help me she then says she was a manager now what's the sku # (with an attitude). I gave her sku #, she said nope not in my system. I then called another pacsun who helped me with NO PROBLEM! They apparently let anyone become managers now! Poor customer service! Almost forgot, and that sku # WAS in their system!

  2. Store in Rolling Oaks Mall, San Antonio TX. Manager Patricia was extremely rude and talked very unprofessional to sales associates in front of customers using foul language. Will never go back to this store nor ever shop at Pacsun again!

  3. District or Regional Manager needs to see about hiring new store manager for San Antonio TX Rolling Oaks Mall. Took my kids school shopping and couldn't believe the profanity I was hearing from their Store Managers mouth. She was talking about a customer who just paid for her stuff and seems like she had an attitude and was using bad language with total disregard to my children standing there. Hopefully something is done about her and her potty mouth! Needless to say I took my kids to another store. Will never go back there to shop. I think her name was Trish.

  4. Store in Rolling Oaks Mall, San Antonio TX. Manager Patricia was extremely rude and talked very unprofessional to sales associates in front of customers using foul language. Will never go back to this store nor ever shop at Pacsun again!

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  6. Knowing that the Virginia Laws do not require rest breaks nor lunch breaks for employees 18 or older question is to your social responsibility in the work place. Are your employees not your make or break in the world of retail sales / Would seem that your company would send a directive immediately to all store to at least on any given work day especially an 8 hour that there should be scheduled breaks if not a lunch break a 15 or 20 minute rest or bathroom break. Pacsun has the reputation of being a laidback place of work but all I have seen are employees breaking there backs for their store and customers but not even being afforded a small break in an 8 hour shift Your employees are your gold mine. Treating them right means more profit for you, more satisfied customers and an example to other stores of a responsible and caring company. The store observed in question here is located in Fredericksburg, Virginia at Spotsylvania Town Center. Great store, Great and Caring sales people and Management, clean, straight, and always employee friendly...brings us back every time. Word of mouth and observing the work conditions determine if this is where we spend our time and money.

  7. This is the letter that I have sent to corporate.

    I am very disappointed that I must write to your company about our recent experience at one of your locations. My daughters love your products. During much of this pandemic since they have not able to visit your locations they have been ordering regularly off of your website. My younger daughter purchased some merchandise which unfortunately did not fit her. As such returning it is necessary. This brings me to our unpleasant experience. The return deadline for this merchandise is this Wednesday. This last Saturday my family was going to find ourselves out, not too far out of the way from your Galleria mall location in Fort Lauderdale. As such I called the store on Saturday 6/20 at 5:15 PM confirming what time they would be open until. I was quoted 7 PM from the person who answered the phone. I called the store again at 6:17 PM while on the way there and confirmed the time and requested to know which entrance would be the closest to their location in the mall so I could park nearby. My wife went to the store to make the return. At 6:40 PM exactly as confirmed by the time stamp on the text message from my wife she was standing outside of the doors and they were locked up. The staff was standing inside the store behind the register all of them on their phones. Prior to texting me my wife knocked on the door and was informed by the gentleman working there that they closed up for cleaning. She stated that she only had a return and was informed by this same gentleman that the registers had been shut off and he could not accommodate her. This is the point at which she texted me and she was there prior to 6:40. I called the store from the car at 6:41. I spoke to this same gentleman and asked what time the store closes. He stated 7 PM. To which I replied then why can't my wife make the return as she is standing at the door. He told me, because we lock up at 6:45 to clean the store. I stated, it is not even 6:45 yet so why is the store closed. He again reiterated his statement that they lock up for cleaning. During this process none of the staff inside the store were cleaning. They were all just standing around on their phones. He asked if I am the person who called earlier to find out what time the store closed. I stated yes and that if the store locks up at 6:45 why would he tell me that they were open until 7 PM. He stated that because we are open until 7 PM. With much frustration I stated that you are not open until 7 PM if the doors are locked at 6:40 PM and no one can come in. That you closed at 6:40. He again stated that, no, they are open until 7. Realizing that I am dealing with an incompetent moron I gave up in frustration. My wife was alone, she had her proper PPE gear on and was polite in her communication. This was a simple transaction that should have taken no more than five minutes at most. She had the merchandise with tags and her receipt with her. We found this entire exchange unacceptable.
    Based upon this experience we will not be purchasing any more of your products. During this time when many businesses are practically begging for business and stores are closing to have your staff flatly express their lack of interest in any customer service and misstate information wasting the consumers time is unacceptable. We made a trip out of our way to be to your store prior to closing with more than ample time to complete our transaction. The fact that your employee took no interest in your customers needs during regular business hours is a reflection on his training and company policy.

  8. Visited the Pac Sun store at the Aurora Prime Outlet yesterday. Waited for the store to reopen, along with the rest of the crowd in 90-degree weather. 3 people inside were in no hurry to open the store, even at the 3:30 time noted on their sign and when she did open the door, never said anything, just attitude. The store was a mess, boxes, hangers on the floor, stuff still in the boxes, and the one person sitting on the back of the cash wrap counter. Rude workers, no social distancing in the check out line, and 3 employees with real attitude! Don't think I'll go to that store again. Most of the stores have friendly, helpful people at this mall. Not this store!!


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