JTV Corporate Office Headquarters

4 comments
JTV Corporate Office Headquarters
Address: 9600 Parkside Drive
Knoxville, TN 37922
Email: [email protected]
Corporate Phone Number: 1-865-692-6000
Fax Number: 1-865-692-1346
Customer Service Number: 1-865-692-6000



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4 comments:

  1. I have Comcast/xfinity cable TV. All TV stations have programming displaying the days shows by time slot as well as descriptions explaining what shows are as bout.
    JTV station DOES NOT show individual show content or description of what shows about. It has jewelry television programming 12a.m-12 a.m.
    This is as of 2/11/2016 to date. I'm upset because I enjoy recording jewel school Mondays 10-12 noon. But I can not set the recording since Comcast does not have your shows in appropriate time slots. AS IT DOES FOR EVERY CHANNEL ALL 100+.
    I feel JTV deserves money refunded due to Comcast error and this is only one problem of Comcast's. I hope this is helpful and informative.

    Gayle SCHLICHTER
    610-495-2804

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  2. I was a satisfied customer until my experience this morning... I am writing this to Customer Care because this is one customer that is ticked off.... I got on this morning because I was watching JTV and offer DMCZ411 a sapphire ring came on and it was on sale for $29.99, I thought my fiancee' would like that so I started talking to KAYLA as you can see in the picture I sent you... AS she was trying to tell me that the ring was $50.99 had I not caught it, your company would have charged my card more than what you advertised.... I definitely will not use your site and representatives like kayla to order anything if I ever do again. I have been a good customer for you that you are on the edge of loosing. I write reviews for Trip Advisor and I am in the top reviewers for Reno Nevada and have started reviewing for YELP and you have a review for your company and this experience on there today. Ron C in Reno Nevada... I write honest and fair reviews about experiences both good and bad... your company today wound up in the bad... I think I would look at the picture I sent you because I was so shocked that your company was going to try this... I would look at this employee... you definitely blew it with me and you probably don't care, but I will not longer tell people about your company and deals... TRY being honest okay guys... And for me to take my time to write you has to tell you I felt very deceived and that you do not care about your customers.

    Sincerely,

    Ronald W. Crandall

    ReplyDelete
  3. Good morning,
    I am writing regarding a problem I am having with your promotional discount coupons. On several occasions JTV has emailed me coupons. The problem is they never work. I received a email on Sunday, December 3rd for a $10 off of a purchase of $49 or more coupon (LOVEITALL). I tried using the discount and it did not work. I posted my concerns on your Facebook page and no one has contacted me to resolve the issue. I have posted this problem twice before and customer care did reach out to me. (Please see Facebook posting). I love shopping on your channel and website. However, customer care and live chat seems to never be aware of the your promotions and it becomes very frustrating.

    Your attention to this matter is greatly appreciated.

    ReplyDelete
  4. Problems with logging into account. Correct password but system wants me to reset the password. Why? I know the password because I created it, also when ordering with JTV preferred card,site wants me to supply the info all over again and when I do, it tells me the birth date is wrong and you have MTO be 18 or older. Well I was born in 1950, I think that qualifies for being over 18. Keep these problems going and you will lose customers, although I don't think you care. All you want to do is sell sell sell. Who do you think keeps your company in business? You are a commercial free station so the means all in to you comes from CUSTOMERS.

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