Just visited Itz in Pasadena Tx. The food was not good and the service was not very helpful. Everything was just dirty. From the food station to the drink stations. Most of all the restrooms were just down right unkept. There were alot of people but not enough staff to handle the needs. The amount of money paid was not worth what we went thru. Almost every game had missing tickets or would take points with giving a game in return. My family visited the place when it opened and we were excited about the new attractions but was deeply saddened pm the lack of staff and good food but most of all the unhealthy filth found everywhere.
Itz located in Euless Texas is poorly managed. Their team consists of inept management that sits around while working their teen employees like slaves. They berate the staff that shows up while having appearing to have any influence to motivate people in a positive manner. The assistant managers are a joke and seem to be right out of the Barney Fife school of dufus management. Get a new site manager that knows how to cmmunicate with her staff and clean house with the lazy pretend assistant managers. You need to send an undercover boss to that location. This is what I see as a customer, I can only imagine what goes on when no one is watching.
The one in Albuquerque New Mexico closed rather suddenly and now I have over 12,000 tickets and no place to spend them. not to mention I still have points to spend too on games... This really sucks. I would love to know how I can spend them if there is no other one in New Mexico.... Not like I can just hop on a plane and go to another one....
I just called the Pasadena location and wanted to book a party of 100 kids - all ranging in different age groups (football team) and they wanted to charge me extra for each room because the fact that I'm going on their slowest night wasn't incentive enough to give us the rooms...we were going to pay their all inclusive package. Our kids were going to have their parents join them so they could have possible 200 people in the building on their slowest night and their GM said "sorry" we can't waive the room fee...going back to Main Event.
ITZ of Colorado Springs, Colorado Springs, Colorado, closed overnight, no notice, no information, nothing. Nothing was posted anywhere about what to do with the ITZ cards points. Finally found an email address. After 3 emails and posting on their facebook page I finally got a response. The time had expired in which to get a refund for the points etc. WHAT????? They closed the doors with no information, no trace, nothing. Poor, poor, business character. Unbelievable!!!!!
I went to itz today Tuesday and I took a cupone that I got on the mail, that it expires today which you buy one biggest deal and you get the second free for the kid,I drive mote than 45 minutes When I got there and I was giving the coupon to the cashier I guess she was a manager, she tell me that I can’t use the coupon because I can combine Tuesday offer with the coupon deal I’m really upset and I told her that I used it before on Tuesday and she stated that they recently corporate change that. Who do customer suppose to know that information although in coupon did not stated the information neitherIf she was manager she should honor that I did know the information She stated that computer wouldn’t let her I even said I can paid the regular price and use this coupon and she stated the same information The system don’t let me do thatI’m upset, my kids were too I came back homeThat is not customer service at all
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