Not accurate. I am the office manager at the Iron Cactus Corporate Office. That address is our downtown Austin restaurant. The correct address is:12912 Hill Country Galleria, Ste F-255Bee Cave, TX 78738
I placed an order with Uber Eats in Dallas on Thursday June 28th (today) and received it at approximately 7 pm. When I opened the order there were multiple problems with the food. I called the restaurant and spoke to a manager. At first he seemed helpful, but then he told me there was nothing he could do that I could get a refund from Uber, and I could reorder and pay again but other than that nothing. I told him I had already contacted Uber but my problem was the food, not Uber. He went from apologetic to defensive and said something like let me seenifbI can fix it and hung up the phone on me. I immediately called the restaurant back and asked to speak to him again and he was very confrontational and defensive and when I asked him why he hung up on me he started arguing with me and I asked for his name and he became rude. I had to ask him 4 or 5 times for his name and he finally gave it to me. He started spelling it and the phone cut out so I asked him to spell his last name again (He said his name was Leo Cadias Barret, and then said I will give you the corporate number and my bosses name if you want. I said that would be great. He gave me a number, after he put me on hold- which must be a cell phone number in Austin and told me his bosses name was Jason. The he said go ahead and try to get me fired, I’ve been here fifteen years so they aren’t going to fire me. I called the number he gave me and a guy answered and said hello so I said I was trying to reach Jason and he said he was Jason so I asked what company he was with and he said “It depends”. So I told him I didn’t need to talk to him. I looked up the corporate number (different) and left a message with the operations director I believe. (Daniel Hawkins) A few minutes later I received a call from a San Antio number and when I answered a woman asked if I had just called an Austin number . I told her yes, but apparently I had the wrong number so it didn’t matter.I hope that this IS not the way that this restaurant runs things. Besides having problems with the food I had the “manager” being rude and I believe flat out lying to me. I would appreciate a call back from your corporate office. This person does not need to be dealing with the public.I have eaten at your restaurant in San Antonio and it was amazing, which is why I ordered from the Dallas restaurant tonight.I will be looking forward to your call.Thank you
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