Your customer service is the worst I have ever experienced and I have dealt with many. It is so poor that it has to be intentionally structured by Invicta management. Calling your customer service department is impossible and nobody responds to any emails. You guys are sleazy cons. I will be in the Hollywood are week after next. I am coming to your headquarter and raising hell. Maybe I can get some service in person. See you soon...
I totally agree with the message from 02/17/2017. I went to the Invicta Store (service#007-10736)in Lenox Mall in Atlanta, GA on 02/09/2017 to have my watch band replaced. The young lady working that day assured me that she could repair the watch while I wait. After two hours she informs me that she can't remove the screws from the watch and asked me to take it to It's About Time, another watch repair shop in Lenox Mall. They were able to remove the screws for me. I returned to the Invicta store with the screws, however the young lady that was working was getting off work and referred me to an associate by the name of Carlos T. who informs me that repairs are not done in the store and my watch would be sent off. He also told me that it would be 30 days before I hear a response about my watch. I've called for the past two weeks to check on the watch and the young man keeps telling me that it will be 30 days. Well it has been 30 days and I'm not getting any information from anyone concerning my watch. The customer service and communication for this repair has been terrible. As much as I love my watches from Invicta, if the customer service is always this terrible, I'll never buy another one. T.C n ATL
I ordered a Invicta subaqua watch from EVine model23359, and had to return it because the chronograph would not work. I called your customer service people and they could not help me. Re ordered second watch different color, same results. Don't your people check these before shipment? Sending back AGAIN. Not very good for business, and I expect more from Invicta.
SERVICE IS HORRIBLE!!!!I HAVE BEEN DEALING WITH THEM A WEEK AND NO RESPONSECALL CUSTOMER SERVICES JUST CUTS YOU OFF - WON'T EVEN LET YOU STAY ON HOLDANYONE READING THIS - DO NOT BUY FROM THEM TTHEY ARE TOTAL CONS!!! - RIPOFFS !!!!!!!!!!!!!!!!!!!!!!!!!!!!!I HAVE LEFT EMAILS, CHATS AND MESSAGES FOR A WEEK AND NO ONE RETURN MY CALLS - AND CALLING CORPORATE IS USELESS - THEY ARE SO RUDE!!!!!!!!!!!!
I feel very strongly about this and I know that it would only help the brand. I'd love to see an Invicta retail store in Jacksonville Florida. I have been a loyal Invicta fan for many years and have turned many of people on to the brand. Jacksonville FL has a big watch market and is located in a city that is prime for your target audience. I'd love to get your feedback on this.
Hello HELP DESK i will use the term that you use " Help desk " very loosely - this is email # 5 or 6 so far the service center number you provided is closed - i called numerous times throughout the day and days and after hitting the options the voice message states they are closed the service center at 1800-327-7682. the absolute worst customer service is have ever experienced - EVERYONE SO FAR HAS PASSED THE PROBLEM TO THE "NEXT" PERSON/SERVICE there is no service in INVICTA WATCHES - just a generic robotic response always stating what you "wont do " not what you can do -it seems the only way to get my NEW watch repaired is send my watch into you for repair - NO - nope and not doing that Never have i had to send so many emails- its insane - its a pin head sized screw that fell out of a bar on the watch - this is unreal - all i want is a .25 cent screw to fix my $1500 dollar invicta watch - i basically serviced myself - i sent photos - i went to all the proper email locations and called all the correct phone numbers and the continuous bullshit answer is we dont sell parts and i must send the watch into the service department to have the "NEW " bolt Zeus fixed - i am not looking to buy a part - i want you to send it to me free - it should have never fell off after wearing the watch 3 x i guess i will go onto to Facebook and Instagram and post this message and your pages and continuously tell all new and old customers how customers are handled , AFTER they purchase a watch this is my 12 Invicta i purchased - most likely my last - i will call synchrony bank -cancel my Invicta card - the level of care you show your customers is really sad and frustrating to be honest - ITS A SIMPLE SMALL SCREW - this all started good and will end now bitter send me the screw in the mail and we can all move on - i provided all the information you need D P new york
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