THE WORST EXP EVER, I PLACED AN ORDER ONLINE ON 12/16/2015 WHICH DIDNT GO THROUGH BUT SOMEHOW MY CREDIT CARD WAS CHARGED, SO I ENDED UP CALLING THEM AND PLACING ORDER WITH A LIVE REP. AND I WAS TOLD ***I WASNT GOING TO GET CHARGED AGAIN*** WHICH WAS BULLSHIT!!!!!! MY ORDER SHIPPED ALREADY AND IM STILL WAITING FOR MY CREDIT, IVE BEEN ON THE PHONE WITH THEM FOR HOURS TRYING TO RESOLVE, ONE THEY TAKE FOREVER TO ANSWER AND 2 THEY NEVER CALL BACK WHEN REQUESTED, SO AGAIN CUSTOMER SERVICE SUCKS.TODAY IS 12/21/2015 I CALLED MY AMERICAN EXPRESS CC. AND I WAS TOLD NO REFUND WAS SUBMITTED BY HOT TOPIC YET **HOT TOPIC CUSTOMER SERVICE REP ASSURED ME AND GAVE ME A REFUND CONFIRMATION NUMBER** WHICH IVE BEEN CALLING WITH FOR THE PAST FEW DAYS WITH TO CHECK THE STATUS NOW ALL OF THE SUDDEN I SPEAK TO A REP 12/21/2015 AND THE CONFIRMATION # GIVEN TO ME IS MISSING NUMBERS!!! REALLY WTF IS GOING ON!!!!??? THIS HAS I ALSO SPOKE TO SO CALLED SUPERVISOR. AND HE ASSURED ME MY REFUND WILL BE ON MY CARD THE FOLLING DAY..GUESS WHAT TODAY IS THE 12/22 NO REFUND WAS GIVEN..THIS HAS BEEN THE WORST EXP EVERRRRRRRRRRRRRRRR!!!!
I know how you feel! I made an order over 2 wks ago & was emailed a tracking number that stated all 3 items are in the same shipment. I received 1 of the items thinking they mistakingly sent the other 2 items seperate. Finally after another week of not receiving the other 2 items I email them asking where the other 2 items are. They messaged me back saying sorry bout that but 1 of those items are out of stock & we can't guarantee delivery by Christmas! No one at any point. I had to contact them asking where my shipment is! Instead of FINDING the items & getting my shipment to me in time they tell me I can either get a refund or drive the hour and a half to the nearest Hot Topic store & hope they have it! They have the most absolute HORRIBLE customer service I have ever had to deal ! This is why this company will soon go out of business because of how horrible they treat their paying customers! My order was IN STOCK when I placed my order & because they screwed up not sending it to me when they should have, its out of stock! I gave them till 2 today rectify this or I'm contacting the corporate office & reporting them to the better business bureau & posting a horrible review on every site I can & all social media. I'm in customer service management & I know they CAN remedy this situation if they care & not helping shows they are an uncaring irresponsible company & I'll be sure to let know !
THE WORST EXP EVER, I PLACED AN ORDER ONLINE ON 12/16/2015 WHICH DIDNT GO THROUGH BUT SOMEHOW MY CREDIT CARD WAS CHARGED, SO I ENDED UP CALLING THEM AND PLACING ORDER WITH A LIVE REP. AND I WAS TOLD ***I WASNT GOING TO GET CHARGED AGAIN*** WHICH WAS BULLSHIT!!!!!! MY ORDER SHIPPED ALREADY AND IM STILL WAITING FOR MY CREDIT, IVE BEEN ON THE PHONE WITH THEM FOR HOURS TRYING TO RESOLVE, ONE THEY TAKE FOREVER TO ANSWER AND 2 THEY NEVER CALL BACK WHEN REQUESTED, SO AGAIN CUSTOMER SERVICE SUCKS.TODAY IS 12/21/2015 I CALLED MY AMERICAN EXPRESS CC. AND I WAS TOLD NO REFUND WAS SUBMITTED BY HOT TOPIC YET **HOT TOPIC CUSTOMER SERVICE REP ASSURED ME AND GAVE ME A REFUND CONFIRMATION NUMBER** WHICH IVE BEEN CALLING WITH FOR THE PAST FEW DAYS WITH TO CHECK THE STATUS NOW ALL OF THE SUDDEN I SPEAK TO A REP 12/21/2015 AND THE CONFIRMATION # GIVEN TO ME IS MISSING NUMBERS!!! REALLY WTF IS GOING ON!!!!??? I ALSO SPOKE TO A SO CALLED SUPERVISOR WHICH ASSURES ME MY CRESIT WILL BE BACK ON MY CARD 12/22 GUESS WHAT TODAY IS 12/22 AND STILL MY ACCOUNT HAS NOT BEEN CREDITED... THIS HAS BEENT HE WORST EXP EVERRRRRRRRRRRRRRRR!!!!
12/22/2015 I JUST CONTACTED CUSTOMER SERVICE REGARDING MY REFUND AND AFTER RUNNING OUT OF PATIENCE BEING ON THE PHONE WITH THEM ALL WEEK TO FIX THE OVERCHARGES I ASKED TO SPEAK TO A SUPERVISOR THE GIRL CANDY (IF THATS HER REAL NAME ASKED ME FOR MY ORDER NUMBER , I GAVE IT TO HER, SHE THEN ASKED ME IF I WAS SURE ABOUT THE ORDER NUMBER WHIE SAYING MY NAME.. WTF IS GOING ON CANT THEY GET THEIR SHYT TOGETHER!!!SHE ALSO REFUSED TO TRANSFER ME TO A SUPERVISOR ASKED ME FOR WHAT??? I TOLD HER WELL ONE TO COMPLAIN ABOUT HER AND TWO TO CHECK THE STATUS ON IT. STILL SHE DID NOT TRANSFER ME, SHE WAS SO DUMBSTRUCK IT WAS UNBELIEVABLE. I COULDNT TAKE IT ,IM JUST RUNNING OUT OF PATIENCE WITH THE CUSTOMER SERVICE DEPT.SO I HUNG UP DECIDED TO REPORT THEM TO CONSUMER AFFAIRS AND BETTER BUSINESS BUREAU ENOUGH IS ENOUGH!!!
well said robert in australia same issue all the time.
I went into your store spent 100.. Then walked back into one of your NY locations where an employee with short pink hair then rudely stated are you going to make a purchase or leave! I just opened your card as well... That's being shredded and all of my family will never shop there again. Your employees need better training and your staff are rude and nasty. I will be reporting you. You DO NOT get nasty with me after making a large purchase.
HI.recieved this email about order sent and items Canceled only recieving 6 items out of 16 .postage for 16 items was $68 .00 postage as i am only getting a third of the order can you plaese reajust postage to reflect correct post .postage is very costly to australia and this is why i order a few items at a time and when hot topic does this they never automaticly refund the extra postage only done after phone calls and as happens all the time i am so sick of ringing also why is it that i have ordered the same thing 4 time on other orders from site as were avalible onsite and everytime they get cancelled and are listed again the next day.ITEM DESCRIPTION QTY CANCELED TOTALFunko Disney Alice In Wonderland Pop! Cheshire Cat Vinyl FigureSKU: 102297266 6 $75.00.Hi.Once again as with all previous orders lately, 10 items that i had ordered have been cancelled. (which is so stupid to me as as of right now i can go back online and order the same items once again as you have them available for purchase). I do not understand how items can be accepted as in stock, get cancelled and then are back in stock.I have just contacted you by phone again for the same issue as yesterday and once again i have spent 30 minutes on the phone, which is from Australia, to be hung up on yet again. It seems that every issue that is presented to you staff and they do not have answers for then they just disconnect the call, very aggravating and unprofessional. As you can check through the order below and previous orders that i spend tens of thousands of dollars with Hot Topic, and to be treated this way is a disgrace .The phone call this morning was in regard to the order below was regarding the post charges. Original order was for 14 items and postage was $68. As there is only now being sent 4 items due to the cancelling of 10 items 10470026 . The postage being charged for 4 items is the same as for 14 items which is the same for every order that has cancelled items on it there is never any refund for this.DH2001038275 Same situation for this order. I would like this order also to be adjusted and be refunded for over payment of post.Also when this message has been read i would like for it to be passed on to a higher Management, and i would expect a reply form someone in this capacity.Also i have copied this message and will be forwarding it on to Hot Topic Corporate Head Office.Waiting to hear back,Robert Day.
So, I work at Hot topic store 148 in Mankato, Minnesota. and never before in my life have I met someone with such blatant disregard for mental health than I have with my current general manager, she flat out told me to 'suck it up' when I had an anxiety/panic attack last Saturday 7-9-2016. store 148 has too many employees as it is and if she didn't need me she never should have hired me. 3-4 hours a week is not part time part time insinuates 10-15 hours a week and I've barely worked 20 in two months.
I was thrown out of the mall by mall security in Butler pa, clear view mall .Someone from the store made a complaint or statement about me to the mall security and security caused a big scene yelling in my face ,And threating me with violence.Then parades me down the mall ,with many on lookers and throws me out of the mall.Im a well respected certified teacher in the state of pa and community ,I have also worked for the government of GUAM DOE.And there is some mall security officer threating me causing a scene. In my face,yelling at me ,and kicking me out of the mall.I did absolutely nothing ,I didn't even set foot in the Hot topic. This was totally out of line. I'm pressing charges .My professional reputation has been tarnished .This was totally uncalled for.Finally Im a born again Christian and would never be dispectful to any human being. This is totally ridiculous. I cannot reach corporate office they will not let you speak to a live person.When I called the store and spoke with the manager and one of the employees,at two different times.I was treated with total disrespect an hung up on.Please avoid this store Hot Topic.
Below is a response I received from your customer service dept. After dealing with them again, I have decided this may be the worst run company I have ever encountered. For this reason I have notified my bank that NOTHING will be allowed on my account from Hot Topic. Your management dept and customer service dept need a COMPLETE makeover. If you want someone to fix this problem give it to me for 30 days and I will fix it. In the mean time NO further business from myself or family will be allowed with this company. Judy BrownHi Judy,Thanks for emailing us at Hottopic.com!I found order number 9408278 and see that the order is still on hold awaiting payment.I apologize for any inconvenience and miscommunication this has caused. You would still need to call us or we can call you to finish with the order because we are not allowed to take credit card payments by email for security purposes. If you would like to complete the order, please call us at your earliest convenience. Or if you would like us to call you, please provide your phone number and the best day and time to reach you and we will be happy to assist you with completing your order. If you have any other questions, please feel free to reply to this email or give us a call at 1-800-892-8674 or +1-626-603-3182 for international callers. Monday–Friday: 6am-7pm, Saturday 7am–7pm and Sunday 7am - 6pm, PST.Thanks & have a Great Day!NitaHOT TOPIC Customer Service-----Original Message-----From: [email protected] [mailto:[email protected]]Sent: Monday, December 26, 2016 7:33:13 PMTo: Online Hot TopicSubject: GENERAL QUESTION/FEEDBACK
Why is it that I can't get anyone to answer a phone at corporate to help me with getting my W2? The first guy I talked to didn't even know what a W2 was, what kind of business are you running?
Also a Hot Topic employee. Have been on the phone with both customer service, as well as trying to get through to the corporate office, for well over 2 hours. I have worked for this company for 5 years now and have been treated horribly by every person I have been able to reach over the phone. All I am trying to do is get my W2. YOU SHOULD NOT FORCE EMPLOYEES TO GO ONLINE FOR THEIR W2!!! I will be attempting this on Monday morning when (hopefully) I can speak with a HUMAN and get this issue settled. I am very disappointed in the company I have stood loyally by all these years.
Dear HOT TOPICS Head Office:I ordered online 9/8/17 over the phone with Hot Topics customer service.Two weeks had passed by and I haven't gotten any updates with my order.I finally sent out an email to customer service asking for a tracking number on 9/21/17. Received a reply 9/22/17 saying that my order has been cancelled and NO ONE NOTIFIED ME.9/23/17 10am went in-store to repurchase the items from my original online purchase order number 11027383 except for items: 10591714 and 10963625 because they did not have it in-stock.My online order that was cancelled originally had a 30% off promotion included which I never got in-store.The store manager advised me that to call the Online Customer Service and request a price adjustment on my purchase.At 11am I called the online Roots Customer Service (1-866-460-5577) and they couldn't provide me the price adjustment.The CS rep was very rude (Alex 5330), he advised me to call actual Customer Service for Hot topics line (1-800-892-8674) who also could not help me and provide a price adjustment.I spent 45 minutes on the phone with CS rep Lius who told me he advised me to call the STORE CUSTOMER SERVICE LINE at 1-626-603-3182 WHO ALSO COULDN'T EVEN SEE MY IN-STORE PURCHASE OR GIVE ME MY PRICE ADJUSTMENT.They then told me to call HEAD OFFICE at 1-626-839-4681. It was 1pm at this time.I am very upset with your poor customer service.They are not trained well nor do they know how to handle a price adjustment escalation.The Store Customer Service line told me to go back in-store to receive my price adjustment.Now if you were following that riddiculous story, I was basically given the run-around and NOBODY NOT EVEN THE MANAGERS COULD HELP ME FOR A SIMPLE PRICE ADJUSTMENT.I called the store back and spoke with the manager.She told me that in-store associates DO NOT handle price adjustment HOWEVER,SINCE YOUR PHONE SERVICE REPS AND I MEAN ALL OF THEM DO NOT KNOW HOW TO PRIE ADJUST A SIMPLE ORDER,SHE ALONG WITH HER DISTRICT MANAGER WILL MAKE AN EXCEPTION.I came back today 9/24/17 and received my price adjustment instore.In my opinion I should have received more than 30% off for my $400 woth of purchase because of your lack of customer care.
Tried to find a corporate email with no luck. I went to a store in Ellenton Mall only to disrespected and extremely embarrassed in the Ellenton Hot Top store in the Outlet Mall. The bad thing is I couldn't go to the manager, because, the person that was so awful was the manager. (I think her name was kayle or Kyle, I had my mother call to talk to the manager about the situation and she told my mother I am a manager and I don't have to give my name). This is what happened I specifically traveled an hour away to the Ellenton mall I normally don't mind the drive considering I enjoy the mall I like the service this specific day (Halloween)I was going to get a pair of tights for my Halloween costume. I walk in to the store and immediately was greeted with one sweet girl who worked told me some good deals I start walking towards the side of the store to work my way to the tights area to only be told " This is my second time seeing you this week must seem depressing to walk around the mall and not buy anything " I was taken away considering I wasn't even given time in the store and I felt the comment was super unprofessional and extremely insulting My response was," I'm sorry". I didn't know we weren't aloud to look, her remark was to get the fuck out of her store if I wasn't going to buy anything. She said she needs to make a certain quote of sales and if I wasn't buying anything then I needed to get the fuck out of her store. I was furious and extremely embarrassed. I traveled an hour or so away to only be treated with nothing with disrespect. I wanted security there, I wanted to be told why I was being thrown out of a store her answer was, "because I didn't make conversation and she tried both times that week".
I wanted to see if a they had the max costume exclusive funko pop. I was told that they can no longer tell me over the phone weather they have it in or not. I was also told that they can not hold it ether. I said I have to work. I cant go there every morning and hope that you have the item in. Worst custumer service. I have been a loyal cstumer. I will never shop there again.
horrible customer service i placed an order over a week ago and it still hasnt shiped, i have been on the phone with them almost everyday, and everytime i get its shipping very soon or its shipping today, well thats bullshit. then they tell me they are still within the time frame an ill get it by ten days, today is day 8 i doubt ill br getting the stuff within 2 days! horrible company a bunch of liars and scam artist, ill never do business with them again
Ordered online and all went through and gave me order number and when I checked status it was still processing for a week. I emailed customer service and they said give it a couple more days. Next thing I know they sent email cancelling my order for lack of merchandise I wanted. Why can't you just not let items through to paying field if you are all out of merchandise??? I am so upset and will never shop at Hot Topic again.
I am so agrivated with Hot Topic online service!.. I had to place a 2nd order because one was left off my 1 st order so almost $5.00 more shipping fee. So I called them ( which was so stressful cause they don't speak good English & I could not understand them) I ended up ending the call cause my blood pressure was sky high. The call got me no where. I was mad cause my 1st order I know I didn't delete my last item. But it was left off. So I got charged 2 shipping fees for one crumby order& I was charged $20 each for 2 tee shirts that were 2 for $25!!! False advertising. & I did buy ones for that sale too. Too much to complain about. & The 1st time I called was disconnected & I called back & the guy put me on hold & was disconnected🤔.😣
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