Worst customer service I have ever received! Never do business with a Hibbett Sports Store!
Exactly WORST customer service ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!
if you don't want to do your job, quit!!!! Instead of playing on the phone acting so damn childish!!!! I keep hittinf 0 to speak with someone and you continue to send me back to damn automated system!!! Your office needs to be shut down!!!
I have 2 grown children and 5 grand children. Every year I buy all of them items from Hibbetts. My grown children I usually buy Nike Hoodies. The grand children I buy Nike or Under Armor pants and hoodies. I buy sports bras for a grand daughter. I use gift certificates and give to them. My son tried taking a jacket back with a gift certificate and they would only give in store credit. Why offer gift certificates? You need to state upfront when a gift certificate is offered that returns will only be store credit. You can add up the money I spent with 7 people. Plus my husband loves to go to your store. Not anymore. I am done. That is no way to treat customers. Linda Cotter
I had a horrible experience in Columbia SC at a store on Garners Ferry Road. The salesperson was extremely rude and the so called manager when I called back was not very nice either. They were dressed very unprofessionally and did not seem to care about the customers.
I own alot of bascketball teams and i wanted to shop at the newport arkansas store. When i got in the young African American lady with glasses acted as if it was a bother for her to leave her nest at the counter and come help. She was gossiping and talking and acting as if this was not a place of buisness. She has no customer service training and i train alot of employees a year on customer service. And the young man named Mario needs to stop gazing at women customers like he does or a lawsuit will hit hard from some nice customer. Please hibbits do better. You just lost a potential boost in sale every week for life. Thanks to a few bad apples. I will pass the word of what i have seen. Thanks and good luck
Have been waiting a month for a refund! Customer service is inept. No one at Corporate returning calls. Will NEVER do business again with this firm.
Today, July 13th. 2019 my son's expensive bike was stolen from the Walmart across the street on Navy Blvd. Pensacola Fl. A police report was filed, footage showed a teenage black male riding off with it. The bike was spotted outside your store, across the street from Walmart, the young man was detained by my son and he asked one of your associates to call the police. The reply was "no harm no foul" and they would not call for an officer. I called the store and asked for the manager on duty. She was extremely rude, told me that unless the crime took place inside your store they had no obligation to help in any way. I could hear the male associate in the background saying "what so he got his momma to call and bitch" I asked the female manager if she didn't think it was in everyone's best interest to call the cops she told me "no and I'm not going to talk to you anymore about this" and hung up. If someone had come inside your store and said my car was stolen and its in your parking lot out front and this man fits the description on survelence tapes, would no one there have called a cop? The teenager ran out your store, around the back and went to an apartment complex behind there on Old Corry Field Road...Such sorry neglect of compassion and justice is inexcusable and you should be ashamed that your employees are of such a low quality...We are happy that the the bike was found, but I am so upset with your store, your associates, and the handling of this incident that you can be sure I will use every avenue I can to make people aware of your sorry good for nothing associates and their actions. I am also going to use every social media platform I can find to make people aware of how they may be treated if they do business with you. Your manager and her associate aided a felon and treated us with disrespect and you should hold them accountable!
Went to Hibbett's in Wilmington, NC this past Sunday, November 8th. The associates were playing basketball off the walls and poles in the stores while customers walked around shopping. The music they played was horrendous. Every other word the F bomb. With small kids in the store. Left immediately. What a disgrace. Spent my last dollar with this company.
The radio music playing 24/7 is extremely mind numbing for just the 5 minutes I spent in that store, I assume it would be even more pain inducing for the employees, allow them to choose music instead of piercing my ears and I might be more inclined to give you my hard earned money.
My package has been in transit for 4 days with no updates. i contact customer service only to be told they do not haandle that but they have a 3rd party insurance company. I file a claim a through the insurance company still no update on my package. I call back and request to speak to manager i am met with a very rude Manager named Daniel #72546 who basically states this is no longer Hibbetts problem. But last time i viewed my bank statement that payment was made to Hibbett not Route. At this point i just hung before i said something i would have to pray on later. I have spent so much money in Hibbetts sports and probably still will but this is not how you treat loyal customers. I guess business is business as long the big compaanies is the winner.
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