Hendrick Automotive Group Corporate Office Headquarters

19 comments
Hendrick Automotive Group Corporate Office Headquarters
Address: 6000 Monroe Rd., Ste. 100
Charlotte, NC 28212
Email: n/a
Corporate Phone Number: 1-704-568-5550
Fax Number: 1-704-566-3295
Customer Service Number: 1-704-568-5550

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19 comments:

  1. My 2014 Stingray Z51 Convertible has been at Hendrick Chevrolet's Collision-Center Shawrnee Mission, KS. Since Sept. 28, 2015. 70 days and counting. Rear-end damage still hasn't been fixed. Getting long in the tooth.

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  2. I bought a used vehicle in December 2015 from Hendrick Kia Concord NC and paid to have a tag transferred. The title was never sent to lien holder. My son got a ticket for bad tag a couple of weeks ago. I have called several times and was told that someone would get back to me. I even made a personal visit to the dealership and was told that the matter would be resolved 3/28; still no solution. I am tired of the run around and lies. They say they will contact and never do. You have to keep contacting them. I have been sick over this whole ordeal. Uugh!

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  3. My daughter purchased a 2015 Cruze from the Rick Hendrick Chevrolet dealership in Duluth GA. I allowed her to use a vehicle as a trade in which had a small balance owed. The dealership disposed of the vehicle before the payoff was sent and a clear title released. In fact they have yet to send the pay off to my bank! How is that legal? Also, I initially agreed to co-sign on the loan. The original financing fell through and in the meantime I lost my job. As there was no real loan in place to my knowledge, I informed the finance manager I am now unemployed and no longer in a position to co-sign and would not be signing on the loan. They would need to find a lender that would allow my daughter to purchase without a co-signor. At that point, they should have worked to find an affordable used car she could qualify for on her own. Nope. At that point, they became unresponsive, elusive and basically strung me along. Finally they contacted me. I was informed there was a clause in the original paperwork that obligated me as long as the new lender offered the same payment and terms and they had indeed found another lender. The whole transaction reeks of predatory lending, especially since I informed the finance manager I am not employed and therefore not a viable, qualified co-signor and they are fully aware my daughter does not qualify on her own. At that point, she should have been steered towards a good reliable, affordable used car; not a 2015 Cruze. In addition it turns out I am a co-applicant; not a co-signor. There is a difference. And where is the pay off on the trade-in?????? Bottom line I have no legal
    recourse. A true learning experience.

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  4. My mom went to Toyota in Fayetteville on 5/18/16 for a screw in her tire and came out with a $263.00 bill because they charged $135.00 just to program a tp sensor an $90.00 for sensor a little high I think, no one should go in for a simple tire repair and come out almost with a total price of what it would cost for new tires.

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  5. As per requirement of your service contract I am letting you know in writing that I am dissatisfied with the service I received. I originally brought my car in because my passenger side door was reading door ajar. I picked up my vehicle on Friday the 8 of July because your service department said that it was ready. Upon picking up my car the problem was still there and also my locking mechanism was no longer working. I brought my car back today 7/11/2016 and was told that the diagnostic check would be waived and the price for repairs would be known to me. I believe that I should not have to pay for repairs that were not done and if any payment is tried to be put on me I will take action in small claims court. Also the service person that originally helped me was not there today and Stephen Sterling was very rude to me. I am having to pay cab fair to get back and forth to your dealership and I do not believe that it is fair either. Please look into this matter because I really do not want to take legal action against you.

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  6. Absolutely despicable service from the Hendricks Collision Center in Kansas City Missouri. they referred me to D&D Auto Glass for a windshield repair. I had to call 3 times just to get a quote. I finally scheduled service for a Friday and 30 minutes before the service was to be done they called to reschedule. I rescheduled for the following Wednesday. I called twice to see when the service was going to be completed. Matt (D&D) told me I did not need to be present to leave the car unlocked in the driveway. Finally at 2:30 pm the technician said he knocked on my door and there was no answer. That's totally untrue. I have three dogs that would have barked crazy if anyone knocked on the door. Two more phone calls from Matt and finally he told me the technician is not coming back! This is not the first time I received horrible service from Hendricks Cadillac service centers. I will never buy another car or get service from a Hendricks dealership. They are the worst service group ever!

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  7. Worst automotive experience ever at Hendrick Crysler Plymouth.Concord, NC Purchased a 2017 Pacifica on June 29th and still have not been able to drive it due to numerous items not working. Dealership is full of it. I intend to BLAST thm on social media outlets as well as pursue legal avenues. Purchassed before from Hendricks exus and got best service ever. go figure

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  8. Shame on Hendrick of Pompano!! I tried to deal on a CR-V for my widowed mom. The internet sale director, John Grasmick, gave his numbers and basically said "take it or leave it". We have had 15 Hondas in our family. I really feel a woman CAN NOT negotiate a fair deal at Hendrick of Pompano. I hope Mr. Brown will receive this comment.

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  9. DISAPPOINTED IN NEW YORKJanuary 7, 2017 at 6:14 PM

    MR.HENDRICKS, QUICK RECOUNT OF MY BUYING EXPERIENCE AT YOUR FIAT OF CARY,N.C.DEALERSHIP. END OF OCTOBER I ORDER A NEW 124 SPIDER FOR A SURPRISE 35TH ANNIVERSARY PRESENT FOR MY WIFE, PROBLEM IS I NEVER RECEIVED THE LICENSE PLATES FOR THE VEHICLE, SO IT TURNED INTO A HEARTACHE INSTEAD. WE HAVE YET TO DRIVE THE CAR AND I STILL HAVE TO PAY CHRYSLER FOR THE VEHICLE.AND NOW I SEE ON SOCIAL MEDIA AND THE INTERNET THAT THIS AND MANY OTHER ILLEGAL BUSINESS PRACTICES ARE BEING REPORTED.I UNDERSTAND YOU TO BE A PHILANTHROPIST,BUT AS MY MOTHER USED TO SAY CHARITY BEGINS AT HOME,WHY DON'T YOU MAKE SURE THAT YOUR CUSTOMERS ARE TREATED FAIRLY AND IF PROBLEMS OCCUR THEY ARE RESOLVED.

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  10. The service in Hentrick Charlotte is really really bad and impatient.As a customer,I had some questions about the transaction ,then nearly to be kicked out of the office of the center manager. The center manager is rude and show discrimination to Asian Customer.

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  11. Mr. Hendrick-You have all these dealerships all over the place and your service leaves a lot to be desired. My observation is that you need to hire someone to audit your dealerships for customer service and where it is lacking there needs to be some improvement. I've read all the good and bad reviews for your various dealerships and there needs to be some changes so that what you stand for and what actually happens with your customers coinside. I just recently made a purchase at a Charleston South Carolina dealership and it was an ordeal to say the least. Eventually my persistence paid off and I can say that I'm satisfied with my experience. But who needs to go through "stuff" when they are paying money for what you are selling. There need to be happiness for the customer especially and for the dealership as well. Come on and get yourself together and stand up to your standards!!!

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    Replies
    1. Charleston neighbor, I feel your pain! Please reach out to me so we can compare notes. 843-714-8215

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  12. I purchased a vehicle from Hendrick Toyota in Wilmington NC. Buying experience was ok, but the follow up customer service leaves Alot to be desired. Once your purchase is final, don't expect return phone calls or answered email. I'm quite disappointed and will probably never buy from there again. However I took my vehicle to Jeff Gordon for some repair work, and they have (by far) the best customer service, great work, and a great group to work with (Jeff Gordon Collision). I would like to send a praise out for Kevin Kutz and Dendi Lawrence for the superb customer service. This will be the place I purchase my next vehicle!!

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  13. I BOUGHT A 2010 BUICK LACROSSE IN 7/30/17, I HAVE TAKEN THIS CAR BACK AND FOWARD TO RICK HENDRICK AT SOUTHPOINT SERVICE DEPARTMENT SINCE I GOT THE CAR. NOW THIS PASS FRIDAY 9/29/17 THE ENGINE LIGHT CAME ON, SO I TOOK THE CAR BACK RICK HENDRICK SOUTHOPOINT IN DURHAM. MONDAY 10/2/17 I WAS TOLD THAT THE CATALYIC CONVERTER NEED TO BE REPLACE AND IT IS NOT UNDER MY EXTENDED WARRANTY THAT I WAS PUSH TO GET. I HAVE NOT HAD THIS CAR FOR A GOOD 2 MONTHS AND KNOW THEY SAYING I NEED TO PAY 1300 DOLLARS. I AM NOT PAYING THAT, I'LL LET THE CAR GO BACK BEFORE I PAY THAT.....

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  14. Kenneth H.
    I tried to purchase an 2017 Chevy Impala from Hendricks Chevrolet in Buford GA. I had received an email from the sales manager stating that the car was in their inventory, but once the talks got down to what I wanted to pay, all of a sudden the car had been dealer traded. I don't believe a word of it as their website shows the car still there. if they did not want to deal, the sales manager should have said so. makes me not to want to support his NASCAR drivers any longer.

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  15. Purchased a new CRV 2017. Not at a Hendrick dealership. The button on shifter fell off recently while driving. Was able to temporarily replace. Made appoint at Hendrick Hickory for the repair who advise the problem was on "recall". Took in for the repair but the experience went "downhill from there". Received high pressure tactics to have other service performed! Gave me a ridiculous amount of time needed to perform the repair! Noticed every customer in the Hickory Honda Service Dept. while there under went the same routine. Took outside the area to 'discuss' their service! No doubt we all got the same high pressure tactic. I realize that service performed most likely generates a lot of revenue, but it is not considered 'professional' in my opinion to employ such tactics. Took my CRV to another dealer instead that was nearby and got a more reasonable quoted to have repair made and had the service satisfactorily performed there. I would not recommend Hickory Honda based on personal experience and believe the Hendrick Corporation should be made aware of this tactic being used at this dealership. Yesterday got a letter from the Hickory Hendrick Honda advising me they "Recommend" a "Transmission Service"
    . Strange, the dealership who made the repair didn't send a letter advising me of the same leaving the opinion, "just more high pressure tactics by Hickory Hendrick Honda".

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  16. Have you ever wonder why customers who have purchased vehicles from Hendricks Auto Group never come back to buy others?
    Have you ever wonder why customers tell their friends and co worker, you should think twice before buying from Hendricks Auto Group.

    well, I think I know why after the experience of your "HENDRICKS CARE" policy first hand and I want to share this with everyone and anyone who will listen or is in the market for a new or used car.

    This is my experience with your group and its started in March of 2019, when I purchase a beautiful new black out Ram 1500. Vin 1C6RREFT2KN740495, I was even talked into your platinum service agreement/ warranty program from your Ram dealership in Concord.

    Besides one recall that was handled during a oil change, not much has went wrong, until early 2020, I had a service code come up at 34,000 miles that said "Service Traction Stability Control" .

    Took the truck in, they said its fixed, Paid the $100.00 that you said I had to pay and on my way.

    Well it happed again and again and again and again, I believe five time to date I have had this truck into service for the same issue.

    so, on the last time I dropped it off, I told Richard that I don't believe they are going to fix this and it might just be a lemon and I want to look at trading it off, however I would need Hendricks help with trade value and any discounts they could do along with Chrysler helping out due to the on going issues.

    In other words I needed Hendricks to be my advocate and fight for me, your customer, given the hell of this truck issues.

    When I dropped it off I spoke to your sales man and held nothing back. He took the information and went to the glass enclosed booth to let the actual people who make these deal happen and came back and told me that I would be better off downgrading to a classic or Tradesman. I was shocked he would say this and astonished how quick he came back with this insulting information. Never looked at the truck or ran any numbers to speak of. I told him I am in this situation of no fault of mine and again begged for Hendricks to step up and be advocate for me and to look at the whole picture of what I, the Hendricks customers, was unfairly place into.

    He then said, which I was even more insulted that he would say I would need to put out anywhere from $3,500 to $4,000 if I wanted to stay in the same type of truck. WOW, I got up and walked away.

    It was clear that the goal of the Hendricks sales team was to take full advantage of this situation in a effort to profit from and to rid its inventory of trucks that were not selling.

    As this was not insulating enough, Richard told me that Chrysler would only give me $1,000.00 toward a new truck purchase. I told Richard my feeling and how I was treated and he said he would have some other salesman call me. The other salesman called and basically did the same things as the first. I point blank told him where we needed to be and he said he would get back with me. I also never heard back from Richard if Chrysler would increase the low $1,000 assistance.

    Nothing but CRICKETS on that return call and nothing but CRICKETS from Chrysler.

    6 days later;

    I picked up my truck and spoke to your GM and it was clear that neither Hendricks or Chrysler were going to help resolve this.

    So, when I hear that "HENDRICKS CARE" I can only think that they care about profit over customers and they only care about that last sale and don't care if you never purchase a vehicle from them again.

    This is my experience with your auto group and I hope will be my last. I now have a story that I can share with others through any means I want and help educated people on what it mean to "CARE" about something. I just hate the fact I have to step into your dealership for future oil changes and of course service work, because I have no doubt that this issue will come back again and again.

    So, All I can say "THIS IS HOW TO LOOSE A LOYAL CUSTOMER FOR LIFE"


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  17. Planned to purchase my second preowned BMW from Hendrick BMW of Charlotte (under the management of Cliff Spangler GM). Instead, in all the years I have bought and traded in my BMWs since 1986 I have never had a worse experience than dealing with this dealership. They truly are an example of why used car dealerships have such a bad reputation.

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  18. I contacted Chad Woods who is the customer care manager to resolve a problem I encountered during a service appt. at Northlake BMW. When I called Chad Woods he didn't answer so I left him a VM. After a few days he called e back, I explained the problems I encountered and he was going to call the GM and service manager to get a resolution. This was the last time I heard from Chad Woods. I attempted to call him several times only to get his VM, I did leave messages. It has now been 2 weeks and Chad Woods never returned my call. This is Hendricks customer care team leader, very disappointing. If Hendrick would take care of his customers, they wouldn't need to spend a fortune in advertising and attempts to win back the customers they turn their backs on.

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