Gordon Biersch Corporate Office Headquarters

Gordon Biersch Corporate Office Headquarters
Gordon Biersch Brewery Restaurant Group, Inc.
Address: 2001 Riverside Dr., Ste. 3100
Chattanooga, TN 37402
Email: n/a
Corporate Phone Number: 1-423-424-2000
Fax Number: 1-423-752-1973
Customer Service Number: 1-423-424-2000

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  1. To whom it may concern...... I frequent Gordon Biersch at the Aloha Tower on the Island of Oahu. I never have been charged an additional SERVICE CHARGE of 3% for the amount of my food. I get the fact that I have no choice but to pay Genera lExcise taxes to the State of Hawaii that is a given. I have been told that Ms. Lori Ho gets the additional 3% to arrange tables in the Lanai bar for guest that call in prior to any event which would include me and my guest.. How is it that she not only get 3% from all of us that order food and drink? example: 2 couples separate checks at the same table adds up to Ms Lori Ho getting 6%. Seriously I don't think this should be a part of being customer friendly.. Can you help me to see how this works. Is this a corporate bylaw? If I reserve a table indoors will I be charged 3% also?. My guest and I are all unhappy campers knowing that we do tip 20% and now an additional 3% HOW APPAULING !!!!!!

  2. Sat in the Gordon Biersch New Orleans restaurant on Poydras Street for 40 minutes last Saturday night and watched the waiter in my section attend to everyone else while passing my table and ignoring me (I wanted to see just how long it would be before he acknowledged me). Finally, I got the attention of a waiter from another section, and he served me. I called for the manager; I asked him if I am invisible; he said I am not. So why did that waiter ignore me while eagerly attending to everyone else in the section? I'm black; he's white, and the others he served are white. I am not one to cry racism without good reason and think the conclusion I drew in this instance is valid. I hope the manager talked to that waiter as there is no place in the hospitality industry for racism. My thanks to the waiter who wore an LSU jersey (#1) for acknowledging my presence.

  3. 7 Dec 16, Power and Light Downtown District Kansas City. My wife and I went to dinner with friends before going to a Broadway play being shown in KC. We arrived just before 6pm and did not have to leave for the play until 7:20pm. The experience was so shocking that I had to apologize to our guest for their first visit to KC. The following is the sequence of events that led to this negative review: The server only brought 2 cups of water (for 4 of us). We ordered drinks 3 times- no drinks were brought to us(our waiter said they were almost ready (a few beers), 20 minutes later when he returned we asked to see the manager who apologized and left doing nothing?) I had to go to the bar and order the drinks and carry them to the table (45 minutes after arriving). We ordered our food at the same time we ordered drinks,... after stopping 2 other servers wondering about our food status, our waiter returned to our table at 7:10 to tell us he forgot to put our order in and he explained that was why he was so busy helping the other tables instead of ours. Before walking out, I addressed the manager separately and told him that this Gordon Biersh Restaurant under his management has disgraced the name and reputation of such a great place. Unfortunately, I cannot change the experience for my friends, however, I will only revisit the restaurant if corporate responds to me.

  4. I had the worst experience at the VA Beach location. My bill came with a service charge, tax and a hand written gratuity added to it. My waitress was forgetful. It took her 20 minutes to get water and she kept forgetting orders. When the food finally came it was cold. Per IRS regulations, gratuity is optional. Therefore, I refused to sign the ticket agreeing to the added gratuity. I told her that I will pay for my bad food but I'm not giving her a tip. I wrote the same note on the receipt. She replied, "I don't get paid enough for this. You didn't have to cook or go get the crab dip you ate or your drinks. You're messing with my money." I told her if you don't like your job then do something. This is the worst customer service I've ever experienced. When I was leaving another customer also leaving stopped me to say "The waitress standing at the hostess table is talking (profanity) with her buddy's up there." Behavior like this takes away from the Gordon B name. I won't be returning.

  5. I had the worst experience at the Virginia Beach location. When my bill came it had a service charge, tax, and a hand written gratuity added to it. Per IRS regulations gratuity is optional. I didn't feel that my waitress deserved gratuity. She kept forgetting orders. People in my party had to order twice and it took her 20 minutes to bring some water. When the food came it was cold. Therefore, I refused to sign the ticket agreeing to the added gratuity. I wrote the same sentiments on the bill. She viewed it and stated, "I don't get paid enough to deal with this. You're messing with my money now. Did you have to cook or go get the crab dip you ate or your drinks that's what gratuity is for." I told her if she doesn't like her job then do something. This all occurred at the hostess stand. As I was leaving another customer also leaving stated, "The waitress and her buddy's are all up there talking (profanity) about you." This is an insult to the popular Gordon B name. VB employees need training in customer service. I won't be returning. I'm sure other customers who heard this exchange won't be returning either.


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