Food Town is a locally owned and operated Houston-area grocery chain offering fresh produce, meat, dairy products, frozen foods, international groceries, household essentials, beer and wine, gift cards, online ordering, delivery, and other neighborhood services.
Most shopping concerns should begin with the manager or service desk at the Food Town location where the purchase or incident occurred. Food Town’s corporate customer-service team can assist with unresolved store complaints, product questions, Food Town+ accounts, website concerns, shelf suggestions, and other company-wide matters.
Food Town Corporate Office Contact Information
- Operating Company: Lewis Food Town, Inc.
- Corporate Mailing Address: Food Town, P.O. Box 41365, Houston, TX 77241, USA
- Customer Service Phone: 713-746-3624
- Customer Service Email: in**@**********wn.com
- Official Contact Form: Contact Food Town
- Official Website: YourFoodTown.com
- Store Locator: Find a Food Town
- Online Shopping: Food Town Grocery Pickup
- Careers: Food Town Jobs
- Privacy Policy: Food Town Privacy
- Accessibility: Website Accessibility Policy
Food Town does not publish universal corporate-office telephone or walk-in hours. Store hours, service-center hours, holiday schedules, and department availability can differ.
Where Is Food Town’s Corporate Office?
Food Town’s official website currently publishes the following corporate mailing address:
Food Town
P.O. Box 41365
Houston, TX 77241
United States
The address is a mailing address rather than a public customer-service counter or retail location. Do not mail perishable products, return merchandise, gift cards, payments, or sensitive documents unless Food Town specifically instructs you to do so.
The previously published address at 6825 Telephone Road, Houston, TX 77061 is not listed as the current corporate address on Food Town’s official contact page. It should not be presented as a verified current headquarters address without direct confirmation from the company.
What Is the Food Town Corporate Phone Number?
Food Town currently publishes 713-746-3624 as its customer-service number.
The previously listed number 713-645-4640 is not displayed on Food Town’s current official contact page and should not be described as the verified current corporate number.
The customer-service number may be used for:
- Unresolved store complaints
- Questions about Food Town departments or services
- Product availability and shelf suggestions
- Food Town+ account concerns
- Website or accessibility assistance
- Comments about an employee or store
- General corporate inquiries
For a transaction, refund, missing item, damaged product, or service-center issue, contacting the store involved is usually the fastest first step.
Corporate Customer Service Versus Local Store Management
Food Town’s corporate customer-service team and its individual stores handle different types of concerns.
Contact the local store for:
- Recent purchases
- Refunds and exchanges
- Incorrect prices
- Missing or damaged grocery items
- Product freshness or quality
- Store cleanliness
- Employee conduct
- Parking-lot or cart concerns
- Service-center transactions
- Store-specific inventory
- Lost property
- Local operating hours
Contact corporate customer service for:
- A complaint that was not resolved by store management
- A concern involving more than one location
- Food Town+ account or reward questions
- Website privacy or accessibility concerns
- Company-wide product or policy questions
- Vendor, media, real-estate, or business inquiries
Third-party businesses located inside a Food Town may be independently owned and operated. Examples can include bakeries, floral departments, financial-service kiosks, coin machines, mobile-phone sellers, restaurants, or other leased businesses. Complaints about an independent operator may need to be directed to that business rather than Food Town corporate management.
How to Find and Contact a Food Town Store
Use the official Food Town store locator to find the address, telephone number, hours, services, and weekly-ad information for a specific location.
Food Town serves communities in and around Houston, including locations in:
- Houston
- Pasadena
- Baytown
- Channelview
- Cypress
- Deer Park
- Highlands
- New Caney
- Pearland
- Santa Fe
- South Houston
- Spring
Food Town generally advertises normal grocery-store hours of Monday through Sunday from 6:00 a.m. to 10:00 p.m. Individual stores, service centers, on-site businesses, and holiday schedules may differ, so verify the store page before visiting.
How to Escalate a Food Town Complaint
A practical complaint process is:
- Keep the receipt, packaging, product label, and payment record.
- Contact the store where the transaction or incident occurred.
- Ask to speak with the department manager, service-desk supervisor, or store manager.
- Explain the problem factually and state the resolution you are requesting.
- Write down the date, time, location, and name or position of the employee contacted.
- If the matter remains unresolved, call Food Town customer service at 713-746-3624.
- You may also email in**@**********wn.com or use the official contact form.
- For a formal written escalation, mail correspondence to Food Town, P.O. Box 41365, Houston, TX 77241.
A useful written complaint should include:
- The store name and address
- The date and approximate time
- The receipt or transaction number
- The product, department, or service involved
- The names or positions of employees already contacted
- A concise description of what occurred
- Photographs when relevant
- The action you want Food Town to take
Do not post payment-card numbers, Food Town+ account credentials, full receipts, gift-card numbers, identification documents, home addresses, private telephone numbers, or other sensitive information in a public review.
Food Town Return and Refund Policy
Food Town states that it will generally exchange or refund most eligible items when the customer has a receipt dated within seven days of purchase.
For an eligible receipt-based return:
- The receipt should be dated within seven days.
- The refund is generally issued to the original payment method.
- Additional restrictions or exceptions may apply.
- Food Town reserves the right to approve or refuse a refund.
For a return without a receipt:
- Food Town may offer an exchange for a like item.
- The company reserves the right to review store video to research the purchase.
Refunds and exchanges are not permitted for:
- Gift cards
- Phone cards
- Booth services
These sales are final under Food Town’s published policy.
Bring the item, receipt, original packaging, and payment card to the store where possible. Perishable or food-safety concerns should be reported promptly rather than waiting until the end of the seven-day period.
Incorrect Prices and Checkout Concerns
For an incorrect shelf price, coupon issue, duplicate charge, missing discount, or register error:
- Review the receipt before leaving the store.
- Take a photograph of the shelf tag or advertised offer when appropriate.
- Visit the service desk with the receipt.
- Ask the store to review the item, promotion, and transaction.
Online prices, in-store prices, third-party delivery prices, digital offers, and weekly-ad prices may not always be identical. Promotions may also be limited by date, product size, quantity, participating location, account eligibility, or available inventory.
Food Town Coupon Policy
Food Town accepts several types of coupons, subject to its published rules.
Accepted coupons include:
- Original manufacturer coupons from newspapers, magazines, or direct mail, with a maximum value of $4
- Internet-printable manufacturer or brand coupons for cents off, with a limit of $2
- Food Town in-store coupons from the weekly circular or distributed in stores
Food Town states that it does not accept:
- Expired coupons
- Copied coupons
- Chain or multi-cut coupons
- Printable coupons offering a completely free item
Additional limitations include:
- One coupon per product
- No coupon stacking
- A possible limit of 10 coupon-supported purchases of the same item per customer per day, unless the coupon specifies fewer
- Discounts limited to the coupon value
- Availability based on stock on hand
Food Town reserves the right to refuse a coupon. Review the current store policies before shopping because coupon terms can change.
Food Town+ Rewards and Digital Coupons
Food Town+ is the company’s digital savings and rewards program. Customers can access eligible deals online, through the app, or at participating checkout registers.
Food Town says customers should connect a 10-digit telephone number to their account. The number is entered at the register using the Savings+ Pad so the customer can receive applicable digital coupons, earn points, and redeem rewards.
Under the current published program:
- Customers generally earn one point for each eligible dollar spent.
- 100 points can be redeemed for $1 off.
- 500 points can be redeemed for $5 off.
- 1,000 points can be redeemed for $10 off.
- Points expire after 90 days.
Purchases that generally do not earn Food Town+ points include:
- Alcohol, beer, and wine
- Tobacco
- Pharmacy prescriptions
- Gift cards
- Phone cards
- Postage stamps
- Money orders
- Lottery tickets
Food Town states that a mobile app is not required to use the updated program. Customers can also clip offers online or use available checkout tools. Review the current Food Town+ information before relying on point values, expiration periods, or exclusions.
Food Town Weekly Ads and Savings
The current weekly advertisement is available through the official Food Town weekly-ad page.
Food Town says weekly advertisements are generally consistent across its locations, but:
- In-store specials may vary.
- Services may differ by location.
- Product inventory is not guaranteed.
- Quantity limits may apply.
- Digital coupons may require a Food Town+ account.
- Advertisements and promotions have stated effective dates.
Customers can also sign up to receive the weekly advertisement and specials by email.
Food Town Online Shopping and Curbside Pickup
Curbside pickup is available only at selected Food Town locations.
Food Town’s current curbside page states that:
- Online grocery prices are intended to match in-store grocery prices.
- No curbside convenience fee is currently charged.
- SNAP EBT is accepted for eligible curbside purchases at participating locations.
- Pickup slots are generally offered between 8:00 a.m. and 8:00 p.m.
Availability, fees, payment options, time slots, substitutions, and participating stores can change. Confirm current details through the Food Town curbside page or the online shopping portal.
For an issue involving a curbside order, have:
- The order number
- The selected store
- The pickup date and time
- The customer’s account email or telephone number
- A list of missing, substituted, damaged, or incorrectly charged items
Food Town Grocery Delivery
Food Town offers delivery through third-party platforms, including Instacart and Uber Eats.
Delivery platforms may control:
- Service and delivery fees
- Membership benefits
- Driver or shopper assignments
- Estimated delivery windows
- Order tracking
- Tips
- Substitution settings
- Refund processing for delivery-related issues
Contact Food Town when the concern involves:
- Product quality
- Incorrect store pricing
- Food Town inventory
- An item selected or packed by the store
Contact the delivery provider when the concern involves:
- A shopper or driver
- Delivery timing
- A missing delivery
- Platform fees
- The delivery account
- A platform-issued refund or credit
Visit the official Food Town grocery-delivery page for current participating providers.
Food Town Gift Cards and Prepaid Cards
Food Town stores offer:
- Food Town grocery gift cards
- Restaurant gift cards
- Retail gift cards
- Visa and Mastercard prepaid cards
- Other prepaid products
Food Town gift cards are available in different denominations at participating neighborhood stores.
Before purchasing a card:
- Check the packaging for activation fees.
- Review expiration and inactivity rules.
- Keep the purchase and activation receipts.
- Verify that the package has not been opened or altered.
- Do not share the card number or PIN with an unknown caller.
Food Town’s return policy states that gift cards and phone cards cannot be returned or exchanged. Problems involving a third-party gift card may need to be handled by the card issuer rather than Food Town.
Food Town Service Centers
Food Town operates service centers inside many stores. Published service-center hours are generally 8:00 a.m.–8:00 p.m., although hours and availability can vary by location.
Services may include:
- MoneyGram money transfers
- Money orders
- Bill payment
- Vehicle registration renewal
- Texas Lottery
- METRO Q Cards and METROLift products
- Postage stamps
- Copy and fax services
- Gift cards
Not every service is available at every Food Town. Use the store locator and review the individual location page before visiting.
MoneyGram and Third-Party Financial Services
Food Town acts as an authorized delegate for certain MoneyGram and bill-payment services. Money transfers, money orders, bill payments, card products, and other financial services may be governed by the third-party provider’s terms.
For a MoneyGram complaint:
- Contact MoneyGram at 1-800-MONEYGRAM.
- Retain the transaction receipt and reference number.
- If a Texas money-transmission complaint remains unresolved, contact the Texas Department of Banking through its official complaint process.
Food Town customer service may help identify the store transaction, but it may not have authority to reverse, trace, or refund a transaction controlled by MoneyGram or another third-party provider.
Never provide a money-transfer reference number, gift-card code, PIN, banking credential, or government identification number in a public review.
Food Safety and Product Recalls
Food Town maintains an official safety-recall page with information sourced from government and manufacturer notices.
Recall notices may apply only to specific:
- Brands
- Product names
- Package sizes
- UPC codes
- Lot numbers
- Sell-by or use-by dates
- Production facilities
A similar product is not necessarily included in a recall.
When reporting a possible recalled or unsafe product:
- Stop using or consuming it.
- Keep the packaging and receipt.
- Photograph the UPC, lot number, and date code.
- Follow the recall notice’s disposal or return instructions.
- Contact the Food Town store where it was purchased.
Seek medical assistance for illness, allergic reaction, poisoning, or another health emergency. Food Town customer service cannot provide medical diagnosis or treatment.
Food Town Privacy Requests
Food Town’s privacy policy describes how the company may collect and use information submitted through its website, online accounts, forms, digital advertising, and shopping services.
Depending on applicable law, privacy rights may include:
- Confirming whether personal information is processed
- Accessing personal information
- Correcting inaccurate information
- Requesting deletion
- Obtaining a portable copy
- Opting out of certain sales, sharing, profiling, or targeted advertising
- Receiving nondiscriminatory treatment for exercising privacy rights
Use the contact details in the Food Town privacy policy or the website’s “Your Privacy Choices” link. Food Town may need to verify the requester’s identity before processing a request.
The privacy policy for the online grocery-pickup platform may differ from the main Food Town website policy. Review the policy that applies to the specific service used.
Food Town Accessibility
Food Town states that it works toward accessibility consistent with WCAG 2.1 Level AA.
The company acknowledges that some parts of the website may still have limitations, including:
- Videos without captions
- Pages with incomplete keyboard navigation
- Rotating content that cannot be paused
- Images without alternative text
Customers who need help using or navigating the website can:
- Call 713-746-3624
- Email in**@**********wn.com
- Use the official contact form
For an in-store disability accommodation, contact the specific store before visiting when possible and describe the assistance needed.
Food Town Careers
Food Town accepts applications through its official jobs page and at neighborhood locations.
Positions may include:
- Cashier
- Sacker
- Stocker
- Produce clerk or manager
- Meat cutter
- Meat wrapper
- Market manager
- Service-center representative
- Maintenance technician
- Store management
Applicants can download an application, submit an online application, or contact the preferred store.
Be cautious of employment messages that request:
- Upfront fees
- Gift-card payments
- Bank passwords
- Cryptocurrency
- Purchases of equipment from an unknown vendor
- Confidential identity documents before the employer has been verified
Who Owns Food Town?
Food Town is an independent, locally owned Houston-area grocery company operated by Lewis Food Town, Inc.
The company’s official history says longtime grocery professional Ross Lewis and six business associates established Food Town in late 1993. The first store opened in Pasadena, Texas, on April 28, 1994.
Food Town later expanded by taking over existing grocery spaces and purchasing the Gerland’s grocery chain in 2015.
Food Town is privately held. It is not the same company as unrelated businesses using the Foodtown name in other states.
Who Is the President of Food Town?
Food Town’s official website identifies Mike Lewis as company president.
Mike Lewis is the son of founder Ross Lewis and became president after working in different Food Town roles. Food Town does not currently publish a chief executive officer on its official company pages, so an unverified CEO should not be named.
Leadership roles can change. Verify current titles directly with Food Town before sending correspondence to a named executive.
Food Town Products and Services
Food Town stores may offer:
- Fresh produce
- Fresh-cut meat
- Seafood
- Dairy products
- Frozen foods
- National-brand groceries
- International foods
- Beer and wine
- Health and household products
- Gift and prepaid cards
- Weekly advertisements
- Digital coupons
- Food Town+ rewards
- Curbside pickup at selected stores
- Third-party grocery delivery
- In-store financial and convenience services
Inventory, alcohol availability, delivery, curbside pickup, service centers, kiosks, bakeries, propane exchanges, water-refill stations, and on-site retailers vary by store.
Food Town Reviews, Complaints, and Feedback
Customer experiences can differ by location, department, employee, transaction, product, and third-party provider.
Review topics may include:
- Product quality and freshness
- Meat and produce selection
- Prices and weekly specials
- Coupon acceptance
- Food Town+ rewards
- Checkout service
- Store cleanliness
- Employee conduct
- Refunds and exchanges
- Curbside orders
- Third-party delivery
- Service-center transactions
- Gift cards
- Product recalls
- Corporate complaint response
Positive feedback may address helpful employees, convenient neighborhood locations, fresh products, competitive prices, custom meat cuts, international selection, efficient checkout, or successful complaint resolution.
No QueryHunter data was supplied for this page. This article therefore does not claim a verified average rating, dominant complaint trend, or overall level of customer satisfaction.
Food Town Competitors and Related Corporate Office Pages
Food Town competes with national, regional, and independent grocery retailers serving the Houston market.
Related CorporateOfficeHeadquarters.com pages include:
Official Food Town Resources
- Food Town Official Website
- Customer Contact Form
- Store Locator
- Food Town History
- Weekly Advertisement
- Food Town+ Rewards
- Digital Coupons
- Coupon and Return Policies
- Curbside Pickup
- Grocery Delivery
- Service Centers
- Gift and Prepaid Cards
- Product Recalls
- Privacy Policy
- Accessibility Policy
- Careers
- Terms of Use
Frequently Asked Questions About Food Town
What is Food Town’s customer-service number?
Food Town currently publishes 713-746-3624 as its customer-service number.
What is Food Town’s corporate mailing address?
The official corporate mailing address is Food Town, P.O. Box 41365, Houston, TX 77241.
Is 6825 Telephone Road still Food Town’s headquarters?
Food Town’s current official contact page does not publish that street address. Use the P.O. Box listed on the official website unless the company provides different written instructions.
Is 713-645-4640 still Food Town’s corporate number?
Food Town’s current website publishes 713-746-3624 for customer service. The older number should not be presented as the verified current contact.
What is Food Town’s email address?
Email in**@**********wn.com.
What are Food Town’s store hours?
Food Town generally advertises hours of 6:00 a.m.–10:00 p.m. seven days a week. Confirm the individual store’s hours before visiting.
How do I complain about a Food Town store?
Speak with the store manager first. If the issue remains unresolved, call 713-746-3624, email customer service, or use the official contact form.
What is Food Town’s return policy?
Most eligible items may be returned or exchanged with a receipt dated within seven days. Restrictions and exceptions apply.
Can I return an item without a receipt?
Food Town may exchange it for a like item and may review store video to research the purchase.
Can gift cards be returned?
No. Food Town’s policy states that gift cards, phone cards, and booth-service purchases are final.
Does Food Town accept manufacturer coupons?
Yes, subject to value limits, expiration rules, product limits, and restrictions against copied or stacked coupons.
Does Food Town have a rewards program?
Yes. Food Town+ offers digital coupons and points on eligible purchases.
When do Food Town+ points expire?
Food Town currently states that points expire after 90 days.
How much are Food Town+ points worth?
The published program allows 100 points for $1 off, 500 points for $5 off, or 1,000 points for $10 off.
Does Food Town offer curbside pickup?
Yes, at selected stores. Participating locations and time slots should be confirmed online.
Does Food Town deliver groceries?
Yes. Food Town currently partners with third-party delivery providers including Instacart and Uber Eats.
Who handles a delivery-driver complaint?
Contact the delivery platform when the complaint involves the shopper, driver, delivery timing, account, or platform fees.
Does Food Town accept SNAP EBT online?
Food Town publishes SNAP EBT availability for eligible purchases through participating curbside and delivery services. Availability should be confirmed when placing the order.
Does Food Town sell gift cards?
Yes. Stores offer Food Town gift cards, retail and restaurant cards, and prepaid cards.
What are Food Town Service Center hours?
Food Town generally publishes service-center hours of 8:00 a.m.–8:00 p.m., but availability varies by store.
How do I report a recalled product?
Keep the packaging and receipt, review Food Town’s safety-recall page, and contact the store where the product was purchased.
How do I submit a privacy request?
Use the contact information in Food Town’s privacy policy or the “Your Privacy Choices” link on its website.
How do I request website accessibility help?
Call customer service, email in**@**********wn.com, or use the contact form.
How do I apply for a Food Town job?
Submit an online application, download an application, or contact a neighborhood Food Town through the official careers page.
Who owns Food Town?
Food Town is a privately held, locally operated grocery company operating through Lewis Food Town, Inc.
Who is the president of Food Town?
Food Town’s official website identifies Mike Lewis as president.
Is this Food Town related to Foodtown stores in other states?
The Houston-area Food Town operated by Lewis Food Town, Inc. should not be confused with unrelated grocery businesses using similar names elsewhere.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com helps readers distinguish Food Town’s corporate mailing address and customer-service team from individual grocery stores, store managers, independent on-site businesses, MoneyGram, gift-card issuers, delivery platforms, and other third-party service providers.
This page uses current Food Town contact, store-policy, rewards, delivery, privacy, accessibility, career, history, and service information to identify the contact route most likely to address each concern.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Lewis Food Town, Inc., Food Town, Instacart, Uber Eats, MoneyGram, CheckFreePay, the Texas Lottery, METRO, any gift-card issuer, any independent on-site retailer, or any Food Town employee.
This page is provided for general contact-information purposes. It is not legal, financial, medical, food-safety, privacy, employment, nutrition, or consumer-rights advice.
For a medical emergency, serious allergic reaction, poisoning, fire, violence, or immediate danger, call 911. Do not use a corporate contact form or public review for emergency assistance.
Addresses, telephone numbers, operating hours, store counts, services, return rules, coupon limits, rewards, delivery providers, gift cards, privacy practices, and leadership roles may change. Verify important information with Food Town and any responsible third-party provider.
Share Your Food Town Experience
Have you contacted a Food Town store manager, customer-service team, curbside department, delivery provider, service center, or corporate office? Share the location or department contacted, the approximate date, the general issue, the response received, and whether the concern was resolved.
Do not publish payment-card information, bank details, money-transfer reference numbers, gift-card numbers or PINs, Food Town+ passwords, home addresses, private telephone numbers, identification documents, or unredacted receipts.