Topgolf’s corporate office is located in Dallas, Texas. Below are the headquarters address and verified support contacts, along with guidance for venue complaints, reservations, event bookings, billing, memberships, gift cards, and employment questions.
Quick Answer: Topgolf lists its Home Office at 8750 N. Central Expressway, Suite 1200, Dallas, TX 75231, USA. For Guest Care and event-related assistance, call 866-867-4653.
This is a guest-support contact, not a verified dedicated headquarters switchboard. For written inquiries, use the official Topgolf contact form. For a problem during your visit, ask the venue manager for assistance first.
On This Page
- Corporate office and headquarters address
- Phone numbers and contact options
- Complaints and escalation steps
- Reservations, events, and cancellations
- Billing, refunds, and gift cards
- Memberships and account access
- Venue service, safety, and lost items
- Human Resources and careers
- Company information and ownership
- Related corporate office and customer service guides
- Official resources
- Frequently asked questions
- Share your experience
Topgolf Corporate Office and Headquarters Address
- Company: Topgolf International, LLC
- Corporate Home Office: 8750 N. Central Expressway, Suite 1200, Dallas, TX 75231, USA
- Guest Care and event assistance: 866-867-4653
- Written inquiries: Topgolf contact form
- Official website: Topgolf.com
Topgolf’s contact page identifies the Dallas address as its Home Office. This is a corporate address, not the address to use when arriving for a golf reservation or event.
Corporate correspondence: Confirm the intended department before mailing documents or arranging a business visit. Include the relevant venue, visit date, and existing case reference when writing about an unresolved guest issue. Keep original receipts and send copies when appropriate.
Topgolf Phone Numbers and Contact Options
Choose the contact associated with your issue. Guest Care, a venue manager, an event representative, and Member Services serve different purposes.
| Purpose | Contact | What to know |
|---|---|---|
| Guest Care | 866-867-4653 | Topgolf lists this number in its reservation and event support guidance. |
| Written questions or complaints | Official contact form | Select the relevant location and subject. |
| Local venue assistance | Find your Topgolf location | Use the venue’s published contact details for location-specific concerns. |
| Parties and corporate events | Event information request | For an existing event, use the representative named in your agreement. |
| PlayMore membership assistance | 972-914-3055 memberships@topgolf.com |
Published on Topgolf’s membership page for PlayMore support. |
| PlayMore cancellation requests | 866-853-9020 Topgolf App: Memberships |
Contact options identified in the PlayMore Membership Agreement. |
| Gift cards | Gift card help and balance tools | Check balances, redemption restrictions, and purchase options. |
| Media inquiries | press@topgolf.com | Published in the Topgolf press contacts; use guest support for visit complaints. |
How to File and Escalate a Topgolf Complaint
For a service problem during a visit, start with the manager on duty. For a later complaint, gather the venue name, visit date, approximate time, booking reference, and receipt before contacting support.
- Describe the issue. Explain what happened and whether it concerns gameplay, service, a reservation, an event, a payment, or a membership.
- Contact the responsible team. Use the venue manager for an on-site problem, your event representative for an event package, or Member Services for a membership issue.
- Send a written summary. Use the official contact form and include previous contact dates and any case reference.
- State the resolution requested. Ask for a specific explanation, correction, refund review, or follow-up rather than assuming a particular outcome.
- Request further review if needed. Explain what remains unresolved and ask whether a manager or the appropriate corporate team can review the existing case.
Keep copies of correspondence and ask for written confirmation of any approved refund or account change. These steps are suggestions for organizing a complaint, not a promise that Topgolf will approve compensation or respond within a particular period.
Topgolf Reservations, Events, and Cancellations
Regular Bay Reservations
Use the management or cancellation link in your booking email. Topgolf’s reservation FAQ states that one- and two-bay gameplay reservations qualify for a deposit refund when canceled at least two hours before the start time. Later cancellations forfeit the deposit. Check the instructions attached to your booking.
Save the cancellation confirmation. If the refund does not appear, provide support with the booking reference, cancellation time, payment method, and any earlier response.
Parties and Corporate Events
Events with food and beverage packages have separate agreements. Contact your event representative about changes or cancellation; do not assume ordinary bay-reservation rules apply.
For an event disagreement, compare the signed package with the actual guest count, catering, gameplay time, and payments. Identify the specific difference and request a written explanation or adjustment review.
For a new booking, the event inquiry form starts a conversation with the sales team. Submitting it does not confirm an event.
Topgolf Billing, Refunds, and Gift Card Problems
Unexpected Charges or Missing Refunds
Compare the charge with your receipt, reservation deposit, event invoice, and any membership renewal. Identify the date, amount, and item you want reviewed. Ask support to explain the charge and whether any correction has been approved.
For a promised refund, request the amount, processing date, and destination payment method in writing. Keep payment details private and send only what the verified support team needs.
Gift Cards and Promotional Game Play Cards
Use the official gift card page for balance checks and redemption information. A purchased gift card and a promotional Game Play Bonus Card have different terms. Promotional cards may have expiration dates and restrictions that do not apply to a standard gift card.
Topgolf’s published gift card terms exclude Swing Suite and Toptracer Range locations. Gift cards also cannot be used for event payments, leagues, or arcade games. Confirm eligibility before relying on a card for a particular purchase.
For a missing eGift email or incorrect balance, retain the purchase receipt and contact the seller or the support channel identified in the order confirmation. Never post the complete card number, PIN, or redemption code in a public review.
Topgolf Memberships, Recurring Billing, and Account Access
PlayMore Membership Assistance
Topgolf’s membership page lists PlayMore support at 972-914-3055 and memberships@topgolf.com. Identify the membership, affected benefit, and date when asking about account access or a missing benefit.
For benefits that do not appear in the app, confirm that you are signed into the account used for the purchase. Share the error message and device details privately with support, but do not share your password or one-time security code.
Canceling a PlayMore Membership
The PlayMore Membership Agreement identifies the app’s Memberships section and 866-853-9020 as cancellation routes. Monthly memberships have a three-month minimum term. The agreement requires cancellation at least five business days before the next payment date to avoid the next scheduled charge.
Check the agreement associated with your plan and obtain confirmation of the cancellation’s effective date. A cancellation request does not necessarily produce a refund or end a minimum-term payment obligation immediately.
For Platinum or another membership product, use that product’s support information and agreement rather than assuming PlayMore terms apply.
Venue Service, Safety Concerns, and Lost Items
For equipment problems, food service concerns, an incorrect bill, or an issue with your bay, ask the venue manager to review the problem while you are there. Report an accident or unsafe condition to staff promptly; do not rely on a later public review to alert the location.
For a lost item, contact the venue or use Topgolf’s contact form. Provide the visit date, approximate time, bay or seating area, and a description of the item. Keep serial numbers and identifying documents out of public comments.
Use the location directory to identify the correct venue before calling. For accessibility arrangements or a specific accommodation request, speak with the location ahead of your visit.
Topgolf Human Resources, Employment Verification, and Careers
Job seekers should use the Topgolf Careers portal linked from the company’s official website.
Current and former employees should use the HR or payroll contacts provided in their employment records for benefits, tax documents, workplace concerns, and employment verification. Guest Care and membership support are not substitutes for an employee’s HR contact.
For employment verification, confirm the authorized process and any required consent before sending documents. Do not submit payroll records, Social Security numbers, or other confidential employee information through this website’s comments.
About Topgolf and Its Ownership
Topgolf combines technology-assisted golf games with dining and group entertainment. Its venues serve both experienced golfers and people visiting for a social outing. For the facilities, games, and booking options available at a specific venue, check that location’s official page.
Who Owns Topgolf?
Effective January 1, 2026, private equity funds managed by Leonard Green & Partners acquired a 60% stake in the Topgolf and Toptracer businesses. Callaway retained a 40% interest, as explained in the official transaction announcement.
For a Topgolf visit, reservation, or membership problem, continue using Topgolf’s guest and membership contacts rather than Callaway’s golf-equipment support or investor relations channels.
Related Corporate Office and Customer Service Guides
These independent guides cover other activity-based entertainment businesses. They are separate from Topgolf’s official support channels.
CorporateOfficeHeadquarters.com
- Bowlero corporate office — corporate contacts and guest-service guidance for bowling and entertainment venues.
- Dave & Buster’s corporate office — headquarters information for another dining and entertainment business.
CustomerServiceNumbers.com
- Dave & Buster’s customer service — support information for venue complaints, Power Cards, billing, rewards, and events.
Official Topgolf Resources
- Contact form and Home Office address
- Topgolf location directory
- Reservations and guest FAQs
- Event information request
- Membership information and support
- PlayMore Membership Agreement
- Gift card help and terms
- Topgolf Careers
Frequently Asked Questions About Topgolf Headquarters
Where is Topgolf headquarters?
Topgolf’s Home Office is at 8750 N. Central Expressway, Suite 1200, Dallas, TX 75231.
Is 866-867-4653 a direct Topgolf corporate office number?
Topgolf lists 866-867-4653 for Guest Care and event assistance. It is not identified here as a dedicated executive, HR, or headquarters switchboard.
How can I escalate a Topgolf complaint?
Start with the venue or team responsible for the issue. If it remains unresolved, send a written summary through the official contact form, include earlier case details, and request review by the appropriate manager.
Can I use the regular reservation cancellation policy for a corporate event?
Do not assume so. Check the event agreement and contact your event representative for the applicable terms.
Does Callaway still own Topgolf?
Callaway retained a 40% interest after the sale of a 60% stake to funds managed by Leonard Green & Partners, effective January 1, 2026.
Does posting a complaint here contact Topgolf?
No. A comment on CorporateOfficeHeadquarters.com does not open a Topgolf support case, cancel a booking or membership, or request a refund.
Topgolf Reviews and Complaints Guidance
A useful review describes a firsthand experience with a venue, booking, event, membership, payment, or support interaction. Explain the location, general issue, contact route used, response received, and whether the matter was resolved.
Separate personal opinions from verifiable details. Experiences may differ by location, package, membership, and interaction; one review does not establish how every Topgolf guest will be treated.
Why Trust CorporateOfficeHeadquarters.com?
This guide checks the Home Office address and contact details against Topgolf’s official resources and identifies the source of ownership information. It distinguishes Guest Care, event assistance, membership support, and employment contacts rather than assigning every issue to one telephone number.
Support routes and policies can change. Confirm booking, payment, and cancellation instructions directly with Topgolf and retain the terms associated with your purchase.
Disclaimer
CorporateOfficeHeadquarters.com is an independent information and review website, unaffiliated with Topgolf International, LLC, its owners, or its affiliates. We cannot access accounts, change reservations, cancel memberships, issue refunds, or contact Topgolf on your behalf. Company names and trademarks belong to their respective owners.
Share Your Topgolf Review or Complaint
Have you contacted Topgolf about a corporate inquiry, venue experience, event, billing concern, or membership problem? Describe the issue, contact method, response, and outcome below.
Privacy: Do not publish gift card numbers or PINs, payment details, booking confirmations containing personal information, passwords, security codes, employee records, private contact details, or screenshots containing confidential information.
Last updated: September 8, 2026.