I was injuried in a Giant food store, Maryland. A customer service employee responded to my aide, wrote down my contact information and advised that she would forwarded it to the appropriate people. No one has contacted me yet. It has been more than a week. I called HQ's and spoke with someone who informed me that my information was not in the system. This person took my information again and advised that someone would call. No one has called. I called her back today only to be placed on hold for 10 minutes, until I was disconnected. Is this how Giant food value their customers? No apology, compensation, or anything? Not good...
lovely, makes me want to shop at giant.
To the person who was injured. Did you see the store manager at the time of the incident? Have you called the store manager since? You need to place the call to the store where your injure took place and have all of your information. Date and time of the incident and what happened. A manager at the store should be able to assist you and will take down your complaint.
TO THIS PERSON WHO GOT INJURED AT THE GIANT GROCERY STORE........YOU NEED TO HIRE A LAWYER. SQUEAKY WHEEL GETS THE GREASE. I HAVE HAD NUMEROUS ISSUES AT GIANT GROCERY STORES AND I PLAN TO STOP GOING THERE. EVEN A CUSTOMER SERVICE REP. TOLD ME TODAY THAT GIANT IS A MESS.
I couldnt agree with you more. I went into Giant recently and have been harrassed by a manager. This is the second incident that happened at that particular store.. I am a disabled person who suffers from PTSD and spend lots of money there. They are sure quick to take the money. They also refuse to take returns when u have the receipt. I have never felt so uncomfortable in a store. I have contacted the presiden'ts assisitant and filed a complaint and they still don't get back to you. Good luck and thanks for sharing
I enjoy the stores, but I do have a suggestion ... there is no reason to have music playing ... most of the singers have a High C, and it is irritating. There was a time Musak ... channeled music into businesses as a way to have customers enjoy the music, buy more. If that was the research, then, it certainly isn't current. I'd suggest Giant stop playing that music ... and I might add .. classical music is soothing ... but to have hype music screaming at you while you enter the store ... just gives me a headache, and I really don't want to stay. People are busy, some tired ... this so called music screaming at you ... isn't pleasant. Thank you.
I heard oldies playing at a Giant a few times, and I loved it! It made standing in line much more enjoyable.
I received the WORST service yesterday in the Giant Food store located at 3602 Millford Mill Road, Windsor Mill, MD. One Manager by the name of Greg had no clue about the proper way to ring up a gift card. He call the store manager Gloria Richardson to assist and she was even worse. She told him to get on the phone and call someone else and she disappeared before we could figure this out. Needless to say I ended up calling Amex Express and VOIDING all transactions which totaled $765 and took my business elsewhere!. I didn't think that stores walked away from that amount of money so easily however the employees at this store don't have a clue about GREAT customer service. You keep letting these folks run your store and you will continue to lose money!!!
Dear Giant Eagle ...Recently, I have been an avid shopper at Giant Eagle on Wilmington Road in New Castle, Pa. for over 20 years I have NEVER had a complaint until recently. The store has went through a massive change and NOTHING is where it used to be, and of course, all the prices went up. The biggest problem I have had recently is this Fancy Feast Cat Food went on sale...THE SIGN READ ... BUY 32 CANS AT 55 CENTS GET 8 FREE... SO I ADD 32 CANS BY 55 CENTS AND GOT 17.60 BUT THE SIGN SAID 22$ SO I MULTIPLIED 55 CENTS BY 40 AND LOW AND BEHOLD IT CAME TO 22$ So, I went to the service desk and said...your sign reads IF YOU BUY 32 CANS FOR 55 CENTS YOU GET 8 FREE, BUT IF YOU MULTIPLY 55 BY 40 YOU GET 22$ SO WHERE IS THE 8 FREE CANS? So, the woman says "Well, they are 70 cents otherwise..and I said...that's not what I'm asking where is the 8 free cans? and she said... well, if you add the cans up it comes to 22 because you are paying 55 cents a can... once again I said that's not what I'm asking ..your sign says...IF YOU BUY 32 CANS YOU GET 8 FREE....IT DOES NOT SAY IF YOU BUY 40 CANS AT 55 CENTS ITS "LIKE" GETTING 8 FREE...IT SAYS YOU GET 8 FREE... so round and round we go...to the point I politely, took all the cans back to the shelf and didn't buy them because NOTHING IRKS ME MORE THEN FALSE ADVERTISEMENT.... and I do NOT need to be talked to like I am an idiot and don't know how to multiply ...so, now I am choosing to shop selectively at Giant Eagle and doing the main shopping somewhere else. My last words to the woman in charge of the 'SALES" WAS THIS....IN THE FUTURE I WOULD ADD THESE WORDS TO MY AD..... IT'S LIKE GETTING 8 CANS FREE...OTHERWISE YOU ARE FALSE ADVERTISING.... I know business I was at one point the Regional Manager of The Atlanta Business Journal in Atlanta, Ga. but I was in a near fatal collision and suffered a broken back in 10 places along with knee problems... but, I had enough suffering in my life I do not need to be spoken to like I don't know how to read or multiply. Anyway, you should truly look over your ads and put it down correctly avoiding any misunderstanding in the future.
I will not be shopping at giant foods until i see some support for pet rescues.
No support for pet rescues????? Heartless corporations at it again--no Giant for me
I tried contacting an corporate CEO of Giant. I live in Florida now i used to live in Baltimore County MD. May i suggest if Giant passes on my idea on Mergering with Publix Super Markets, Inc. Giant has the best customer service and plus they have tech advanced self checkout counters plus Deli kiosk you can express your order without waiting for your deli. But Publix does not have an self checkout nor they don't have kiosk at Deli dept. They keep you waiting inline wont open another checkout counter. Sometimes Publix can be crowded and i wait for 10- 15 minutes to checkout. Publix has over 1100 stores are located in Florida,Georgia,Alabama,South Carolina,Tennessee and in North Carolina. Can you imagine if Giant has this Merger? Man they would become a Giant all over the east atlantic coast. I Pray someday corperate takeover of Publix and i can have my favorite store again.
I have shopped in Publix and in Giant. Publix is better.
check your own lottery tickets and do not give the cashier your tickets. I went into the Brookhaven store yesterday and an elderly woman gave her instant lottery ticket to the cashier to check to see if it was a winner. The elderly women said she won $ 20.00 and the cashier said no it pays out only $ 6.00. The elderly women check her games and said no it only paid out $ 6.00. So I said to the elderly women let me see your lottery ticket , So I could check the ticket to see if she was wrong. When I said that I want to check the instant ticket to see who was wrong the cashier snatch the lottery ticket out of the elderly women hand so I couldn't check it, I think the employee,s maybe stealing lottery winnings from customers. Please everyone check your own lottery tickets, there is a scanner on the counter top thatyou can check your own tickets.
I live in Bethesda area and have access to several Giant stores; the one in Westwood (off River Rd.)is absolutely horrifying! It is very badly managed and they do not seem to care much about their customers. Often, they do not have any "express" line for people who only buy a few items; and, when they do have one, anyone, even with full carts, is accepted, while orderlies or women with small kids and just a couple items should wait a long time for their turn!... Everybody in my neighborhood is complaining about this lack of consideration from the management, and for not enforcing their own rules!
The people lacking consideration are the customers who think they are above the rules and take their over the limit carts into express lanes.
I shop at giant warminster pa. seems anything red like pepers/ necterines are dyed. when you wash them red dye comes of on napkins ect. not cool your distributors are not cool health wise don't intend to by anymore produce like that
I was injuried in Giant food store, Alabama Ave SE Washington DC. I slipped on a piece of something that was wet on the floor. There was no sign informing the customer that the floor was wet as well as no employee responded to my aide, but after ten minute the manager came and wrote down my contact information and advised that he would forwarded it to the appropriate people. No one has contacted me yet. It has been more than three days. I called HQ's and no answer Is this how Giant food value their customers? No apology, compensation, or anything? Not good...
I work at giants and the two managers are like wardens I feel like am in prison half the time the customers notice the difference in us asking what happen to the happy employees we use to be a friendly store and now the two managers aka wardens said we are not allow to discuss problems to other employees outside the store hey now that my free time am off the clock they have no rite telling us to do that they interfering in personnel life now am sorry to say u don't treat your employees like that
Just wanted to let you all know that ,Tomio Garray is the nicest person to wait on you. He is great with the flowers he makes for us . We stop going to are florist for flowers we buy them from Tomio.And its almost every week .he listen`s to what you want and makes them beautiful .He works at the Giant off of Lincoln Hwy not far from are house in Lancaster Pa. We love him please give him a shout out for his work..Joe And Linda
Dear Giant: PLEASE reconsider the decision to discontinue your scouring cleanser. This product is terrific! It smells great; works faster and better; and rinses cleaner than any leading brand. Thank you.
I shop at the Giant in Middletown, Pa.and today 09/28/2016 I was there shopping in the early morning. When I was ready to check out I sawbthere were only 2 cashiers on registers and the lines backed up an all customers had mainly big orders..as I wait inline I also notice there are no baggers to help the only 2 cashiers working. The 2 cashiers were working as fast as they could having to do both ring up the merchandise plus bag it.Then I notice the checkout coach standing at the service center with her back towards cashiers and she was laughing an carrying on with the 2 girls behind the services desk.I see this a lot at this Giant an ask myself are they really getting paid to stand around an do nothing while the cashiers are busy doing both jobs. As a ex checkout coach of this store if I were caught standing around carrying on and not helping bag or run register I would be reprimanded. After about 20 mins.or so the checkout coach finally got on register to help. This appears to be an on going problem at this giant along with lack of cashiers an baggers. The girls that were just standing around doing nothing should have helping bag for their cashiers. I am seriously considering taking my business elsewhere should this problem continue. I hope to see improvement in this matter or I will continue to send complaints about this issue.
I used to work in store 6084 where they practice Compensatory time or (comp time) it is illegal in Pennsylvania I have warned the store manager and ass manager and all Dept Managers and they continue now I will wait 7 days if not corrected by then I will forward all the the paper work to the State labor Dept
I have been an avid shopper at Giant stores in Montgomery County, MD, for over 40 years, but after my last shopping trip, I resolved never to shop at your stores again. As another customer commented, the stores have gone through massive changes. They are designed to manipulate the buyer more than ever before. Stock is often moved from one aisle to another in illogical ways; brands are being switched out and replaced with multiple competing brands I have never heard of. After this many years, I know what I like. Brands I have selected as substitutes are NOT satisfying. Beefsteak Hearty Rye and Celestial Seasonings Morning Thunder were both discontinued by their manufacturers, and due to customer demand, were reissued. Can I find them in any of the stores local to me? NO. Other favorites are no longer offered, either. See ya.
Watch the price that is rung up. Twice at the Giants on Walnut Bottom Rd. in Carlisle the prices have rang up higher then what the sign said. Today it was $1.oo more. How many things have came up higher then what is stated?
Simply go to the Customer Svc desk and they will take care of the price discrepancy - NO big deal!!!
Be sure you got your coupon discounts taken off. Giants in the Carlisle, Camp Hill PA area have machines that are incapable of reading coupons. I quit using the self checkouts. It was embarrassing getting disbelieving and irritated looks from the check out person when the machines said I didn't drop my coupon in the coupon slot, and I had no proof that I did it.So I go to the other check outs when I have coupons, and clog up the lines when the more alert employees notice their machines didn't give me my coupon discounts, and battle with the machines and get help from others to get my discount. At least they can't think I'm lying about giving them the coupon.
During the course of a few weeks, I was at your pharmacy counter (Store 0354) twice and coincidentally dealt with the same technician -- Daniel Shields -- on both occasions. I have worked in large, demanding corporate offices for many years and can't remember the last time I was so impressed with an associate at ANY store. He was efficient, pleasant, communicative and helpful in every way. Actually, the entire pharmacy team seemed to be outstanding. As I was later leaving the store, I happened to pass Mr. Shields in an aisle -- he recognized me, remembered me and said "have a good day, Ms. Donohue." Now THAT'S customer service! Thanks for a memorable experience. I'll be repeating this story to friends and neighbors alike! Please pass along my appreciation to Mr. Shields.Catherine Donohue10/17/2018
I have a problem with getting my breaks where I work at? When I work 7-8 hour shifts most of the time I'll get one break. This happens a lot there.
I am copying Nextdoor comments about the Giant on 66oo Richmond Hwy as I thought headquarters should be aware of this. I personally, haven't had a problem and don't want to lose the store due to unhappy customer comments below:Expired food at GiantHowdy all, I’ve wanted to get input about the Giant off route 1 in hybla valley. It’s only a 5 min drive for me so if I’m in a pinch I’ll buy food there but I’m tired of seeing expired food on the shelves and freezer. Maybe because it’s gluten free items most of the time but I was wondering if anyone else has noticed this too and what could we do to get it improved? I’m going to be returning some food today and plan to show them the other items I saw expired by months still on the shelves. The only place I trust to shop these days is wegmans! Anyone else have better luck elsewhere? Thanks7h ago · 36 neighborhoods in GeneralThankReplyReplySally HarteSally Harte, Hollin Hall·7h agoI’ve never found expired food at Aldi. However, all of the Safeways where I’ve shopped (this area and Rosslyn) I’ve accidentally bought expired food.Xeniya SeliverstovXeniya Seliverstov, Woodstone·6h agoI used to love giant. Last time I bought a mini hen that wasn’t expired and my baby got poisoned. Literally never again , not the first time meat is a bad quality. Time before that, bought a steak , had to throw it away because the smell was awful. We go to Wegmans nowNancy BufanoNancy Bufano, Villamay·6h agoI shop at that Giant quite a bit and have only found expired items a handful of times. I would call their customer service line at 888-469-4426. They are incredibly responsive! The few times I've contacted them (never regarding expired food), I've received a phone call from the store manager within hours and been offered a Giant gift card and a promise that the incident wouldn't happen again. Although the store employees may blow you off, a call to the main customer service number will get attention.Marcus EnglandMarcus England, White Oaks Park·6h agoAn awful lot of these grocery stores are so short-staffed, it's a wonder that there aren't more incidences of expired items, etc. Wegman's seems to be well-staffed, at least in comparison to other grocers.Mira MarshallMira Marshall, Groveton Fairfax VA·6h agoI've found expired items occasionally and have told the nearest employee; they have always been immediately responsive.Precious GeorgePrecious George, Spring Garden·1h agoThe only problem that i have with Giant is their seafood. I stopped find seafood there because it was always spoiled. By spoiled I mean it had the foul, fishy smell that indicates the food has gone bad.Tiffany LundinTiffany Lundin, White Oaks Park·1h agoThe Safeway that closed down was a wreck inside with expired food too. I'll be going back to giant and show them what I saw that needed to be gone. Just saw we bought ice cream that expired back in November and the hubby just bought it last week.Jen RussellJen Russell, River/Briary Farms·1h agoI stopped going there when we bought expired pudding, did not know it was until feeding it to my then 13 month old. He gave us the strangest face, we thought it was due to it being sugar free. Nope it was 5 months expired. Went up there to explain the situation and how it was handled, I'll never ever go back.
@Expired Food Wow! The opposite happened to me! Mechanicsburg PA Wegmans had the expired food multiple times. And the employees acted annoyed when I showed it to them. Carlisle PA Spring Garden Street has the best and freshest food around.
I was wondering if Green Giant has gone out of business since I don't seem to find their products in my branch of the Giant store. As a matter of fact I am finding I have less and less brand choices in Giant of late. Why?
When are you going to implement the non-smoking rule again? As a former employee of Giant, it was beaten into everyone's head that smoking by any employees anywhere around the store entrance would lead to automatic termination. I was told that employees who want to smoke must sit in their cars and they must be parked beyond the first row of cart barns. Weekly, I see employees standing at the emtryway, standing in the parking lot, or even standing in the store smoking. Terminates these bastards immediately!!!
Ever since they put new scanners in our Martin's in Winchester you have to run your card thru numerous times and the chip almost never takes, sometimes you have to go thru the process two or three times and it often takes several minutes, particularly if it hangs up and you have to wait for a rep. Nothin' wrong with the cards as they work everywhere else w/o any issues. So I'm going to stop shopping there until I get a personal note from my contact with Giant that they've corrected the issue. I'll shop at Wegmans now.
This is for the giant in morrisville pa, my boyfriend went into this store 2 times with.no luck of being able to talk to " vickie" the hiring recruiter , the first time he was told that the questionnaire he filled out had some red flags ? So he was informed that in 30 days fill it out again , as he did so a few days went by he still heard nothing so he went there to possibly talk to someone to speed up the process , he found the manager shawn who he explained the situation to and was told to wait and he will check on the application , my boyfriend waited for 25 mins then someone at the help desk asked him if he was being helped he told her he was waited for shawn , the girl gave him a puzzled look and said shawn had left for the day ..... he asked if there was anyone else he could speak to about his application she said talk to vickie , the customer service girl contacted vickie who was upstairs and while talking to vickie covered her mouth while snickering and hung up then she told my boyfriend he has to wait to be contacted ...... I am sure these pieces of shit are making a decent amount of money and still cant do there jobs . Yet my boyfriend who dodnt want to work there would have and they wont contact him .... just a typical example of today's trash that is employed and I'm sure this will fall on deft ears but something should be done about shawn and vickie they are setting a horrible example
This complaint is for the giant store in morrisville pa . My boyfriend applied for a job there in december , he was told that with the questionnaire on the application he answered something that sent up a red flag and was kinda told he rushed through it and that happens and was told to apply again in 30 days so he did so here we are in January he applied again and still didnt hear anything so he went to the store AGAIN! he was speaking to the manager shawn or Sean whatever , and explained the situation the him and shawn said ok " wait here " so my boyfriend waited for about 25 to 30 mins and was approached again by someone else who asked him if he needed help my boyfriend said he was waiting for shawn , the girl looked puzzled and said shawn left for the day ...... so he explained the situation to this customer service person who told him he had to talk to Jackie , she called Jackie who was upstairs in the office and while she was on the phone with Jackie she covered her mouth to say something on the phone so my boyfriend couldn't see and snickered on the phone and hung up , then told my boyfriend he had to wait till jackie contacted him...... this was so unprofessional on many levels people in a position of authority need to lead by example , situations like this make me realise why I refuse to shop at this location i was given such nasty attitude while at the register almost refused service because I didnt have a rewards card then I had to ask the woman if I could sign up so I could purchase my stuff and she was so annoyed , this was a couple years ago but I see they keep hiring some real winners at this location . I strongly suggest something is done about the management and hiring recruiter before you lose some serious business .
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