Never was I treated so badly as I was by the owner of the Gambino's pizza in Lenexa. I was told 45-1 hour for my pizza. When I arrived within 34-40 minutes after ordering, my pizza order was already ready and sitting on the warmer for who know how long. I complained that the pizza was not very hot and how long had it been sitting. I then was told that they had 8-9 orders and were super busy. Only two tables in the restaurant were occupied and the help was just standing around. Never once did the owner ask if her could remake my order. He proceeded to insult me and told me he did not want my kind in his restaurant. I told him fine, I would not be back, but that he lost a very good customer, because I was in the restaurant at least once a week. He didn't care. I hope that the employees and the owner learn customer service, because they don't have it. They might have good pizza, but customer service is very important.
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