Fazoli’s corporate office and restaurant support center are located in Lexington, Kentucky. This guide provides the Fazoli’s headquarters address, corporate phone numbers, customer service contact form, complaint steps, careers information, current ownership, reviews, and answers to frequently asked questions.
- Fazoli’s headquarters address: 2470 Palumbo Drive, Lexington, KY 40509, USA
- Fazoli’s corporate office phone number: 1-859-825-6200
- Additional Lexington office number: 1-859-268-1668
- Customer service: Fazoli’s online contact form
- Official website: Fazolis.com
Fazoli’s Corporate Office and Headquarters Information
Fazoli’s Brand Office
- Brand: Fazoli’s
- Operating company: Fazoli’s System Management, LLC
- Corporate office address: 2470 Palumbo Drive, Lexington, KY 40509, USA
- Corporate phone number: 1-859-825-6200
- Alternate office number: 1-859-268-1668
- Customer service email: No general public support email is prominently published; use the official contact form
- Human resources phone: No dedicated public HR number is listed
- Careers: Fazoli’s job listings
- Restaurant locator: Find a Fazoli’s location
Current Parent and Controlling Owner
- Parent/controlling owner: FBG Bid Co. LLC
- Parent status: Lender-owned private entity that acquired Fazoli’s and other former FAT Brands assets in June 2026
- Parent company address listed for transaction notices: 4685 Frederick Drive SW, Atlanta, GA 30336, USA
- Parent company phone: Not publicly listed
- Former parent company: FAT Brands Inc.
Where Is Fazoli’s Headquarters?
Fazoli’s headquarters is at 2470 Palumbo Drive in Lexington, Kentucky. The address remains the best verified location for the Fazoli’s corporate office, support center, and mailed corporate correspondence. Fazoli’s was founded in Lexington in 1988, and the brand continues to maintain its operating office there.
Routine restaurant complaints, online order problems, rewards issues, gift card questions, and refund requests should begin with the restaurant or the official customer service form. Calling or mailing the corporate office is better suited to unresolved matters or other corporate inquiries.
Fazoli’s Corporate Ownership Update
Older Fazoli’s corporate profiles identify FAT Brands Inc. as the parent company. FAT Brands acquired Fazoli’s in 2021, but that ownership information changed during FAT Brands’ 2026 Chapter 11 proceedings. Court-approved transaction documents show that FBG Bid Co. LLC purchased the Fazoli’s assets, along with several other former FAT Brands restaurant businesses, in June 2026.
Fazoli’s continues operating under its established brand and Lexington support structure. Restaurant availability should be checked through the official location directory because openings, closures, franchise ownership, and operating hours vary by market.
How to Contact Fazoli’s Customer Service
Fazoli’s directs consumer inquiries to its official online contact form. Use the form for restaurant feedback, service complaints, food-quality concerns, missing or incorrect items, refunds, app issues, or other guest-service questions.
The public Fazoli’s corporate office phone number is 1-859-825-6200. An additional Lexington office number is 1-859-268-1668. Because Fazoli’s does not prominently identify either number as a dedicated national customer-service line, the online form is generally the clearest written route for documenting a consumer complaint.
- Restaurant visit or drive-thru issue: Speak with the manager on duty, then use the Fazoli’s contact form if unresolved.
- Fazoli’s online order: Use the support information connected to the order and identify the selected restaurant.
- Third-party delivery: Start with the delivery service if it processed the payment or controls the refund.
- Rewards or app issue: Use the Support section inside the Fazoli’s Rewards app and retain the receipt.
- Catering problem: Contact the restaurant that accepted the catering order and keep the confirmation.
- Gift card problem: Use the official Fazoli’s gift card page and retain the card and purchase receipt.
- Job application: Use the Fazoli’s careers website rather than customer service.
How to File a Fazoli’s Complaint
For the fastest response, begin with the manager at the restaurant where the issue occurred. Local management can often address an incorrect meal, missing item, food preparation concern, dining-room problem, employee interaction, or same-day refund request.
Information to Include
- Restaurant address, city, state, and store number if available
- Date and approximate time of the visit, pickup, or delivery
- Receipt, order number, catering confirmation, or delivery record
- Items ordered and a concise description of what went wrong
- Photos of food, packaging, receipt, or restaurant conditions when relevant
- Name of the delivery platform if a third party handled the order
- Manager or employee contacted and any response received
- The reasonable resolution requested, such as correction, refund, or follow-up
Fazoli’s Complaint Escalation Steps
- Speak with the restaurant manager during or shortly after the visit.
- Keep the receipt, packaging, order confirmation, and relevant photos.
- Submit the official Fazoli’s contact form with the restaurant and transaction details.
- Request or save a confirmation, case number, or copy of the submitted message.
- If the order came through a delivery platform, open a support case with that platform as well.
- If the matter remains unresolved, follow up using the same documentation or mail a concise written escalation to the Lexington corporate office.
Fazoli’s Online Orders, Delivery, Catering, and Refunds
For a direct Fazoli’s order, identify the restaurant selected during checkout and contact that location promptly. The Fazoli’s ordering site routes orders through participating restaurants. Missing items, incorrect meals, late pickup orders, duplicate charges, or refund requests should include the order confirmation and payment details.
If DoorDash, Uber Eats, Grubhub, or another delivery provider processed the transaction, that company may control the delivery adjustment or refund. Contact the platform first, then send Fazoli’s restaurant feedback if food preparation or packaging was also involved.
For large orders, use the Fazoli’s catering portal and retain the confirmation, menu selections, pickup or delivery time, restaurant location, and payment receipt.
Fazoli’s Rewards, App, and Gift Card Support
For missing points, receipt-scanning problems, login issues, reward redemption errors, or an account connected to the wrong sign-in method, Fazoli’s instructs customers to use the Support section inside the Rewards app. Review the current Fazoli’s Rewards information before submitting a case.
For a gift card balance, delivery, activation, or purchase problem, begin with the official Fazoli’s gift card page. Keep the card number, PIN, activation receipt, purchase receipt, and transaction record private.
Review Fazoli’s official nutrition and allergen information, but discuss serious allergies directly with restaurant staff before ordering. Cross-contact risks and local preparation procedures may vary.
Do not post full payment card numbers, gift card PINs, account passwords, verification codes, home addresses, phone numbers, or complete order numbers in public reviews. Use only Fazolis.com, the official app, recognized ordering partners, or verified restaurant listings. Legitimate support should not ask for gift cards, cryptocurrency, remote device access, or your account password.
Fazoli’s Human Resources and Careers
Fazoli’s does not publish a dedicated national human resources phone number. Applicants can search restaurant crew, management, and support-center opportunities through the official Fazoli’s careers page. Employees with payroll, benefits, scheduling, W-2, or workplace questions should use the internal HR contact supplied by their restaurant, franchisee, manager, or support center.
Fazoli’s Reviews and Complaints
Current CorporateOfficeHeadquarters.com feedback is based on a small sample of three published Fazoli’s reviews. Two positive reviews praise friendly and attentive employees, welcoming service, hot food, fresh salads, cleanliness, and well-run restaurant teams. One negative review describes dry pasta, too little sauce, a small amount of sausage, and disappointing value at the Plant City, Florida, location.
These comments describe individual restaurant visits and should not be treated as representative of every Fazoli’s location. Helpful reviews identify the restaurant, date, order type, specific issue or compliment, whether a manager was contacted, and how the location or corporate support responded.
Fazoli’s Competitors and Related Corporate Offices
Fazoli’s competes with Italian dining, quick-service, sandwich, bakery-cafe, and broader fast-casual restaurant chains. Customers comparing corporate office information and complaint routes may also visit the COH pages for Olive Garden, Panera Bread, Chipotle, Qdoba, and Jersey Mike’s.
Frequently Asked Questions About Fazoli’s Headquarters
Where is Fazoli’s headquarters?
Fazoli’s headquarters is located at 2470 Palumbo Drive, Lexington, KY 40509, USA.
What is the Fazoli’s corporate office phone number?
The Fazoli’s corporate office phone number is 1-859-825-6200. An additional Lexington office number is 1-859-268-1668.
How do I contact Fazoli’s customer service?
Use the official Fazoli’s online contact form for written customer service, restaurant feedback, and complaints. For an immediate restaurant issue, ask for the manager at that location.
What is the Fazoli’s corporate address?
The Fazoli’s corporate and mailing address is 2470 Palumbo Drive, Lexington, KY 40509.
Does Fazoli’s have a customer service email address?
Fazoli’s does not prominently publish a clean general-purpose customer service email address. Use the official contact form or the Support section in the Fazoli’s Rewards app.
Who owns Fazoli’s?
FBG Bid Co. LLC acquired the Fazoli’s assets from FAT Brands during a court-approved transaction completed in June 2026. FAT Brands is the former parent company.
How do I complain about a Fazoli’s restaurant?
Start with the restaurant manager. If the matter is unresolved, submit the Fazoli’s contact form with the location, date, receipt or order number, photos when relevant, and the resolution requested.
How do I contact Fazoli’s human resources?
No dedicated public HR number is listed. Applicants should use the careers website, and current employees should use the internal HR route provided by their manager, restaurant operator, franchisee, or support center.
How do I find the phone number for a specific Fazoli’s restaurant?
Use the official Fazoli’s location finder and select the restaurant to view its address, telephone number, menu, and available ordering options.
Official Fazoli’s Resources
- Fazoli’s Official Website
- Fazoli’s Contact Form
- Fazoli’s Restaurant Locator
- Fazoli’s Rewards
- Fazoli’s Nutrition and Allergen Information
- Fazoli’s Careers
- 2026 FBG Bid Co. Transaction Document
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate contact information, complaint guidance, ownership updates, and a place for customers to share firsthand reviews. Information on this page was checked against current Fazoli’s resources, corporate records, court-filed transaction documents, and verified-live COH pages.
Update Note
This Fazoli’s corporate office page was reviewed and updated on August 6, 2026. The update expanded headquarters and phone-number coverage, clarified customer service and complaint routes, removed the unsupported HR designation, added current ownership information following the 2026 asset sale, summarized current COH review themes, and added verified official and internal links.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Fazoli’s, Fazoli’s System Management, FBG Bid Co., or FAT Brands. This page is provided for informational, complaint, review, and feedback purposes. Corporate ownership, contact details, restaurant participation, policies, and operating hours may change; verify time-sensitive information through official sources.
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