Famous Footwear’s corporate office is associated with its parent company, Caleres, in the St. Louis area of Missouri. Below are the headquarters address and corporate phone number, along with separate contacts for customer service, store complaints, online orders, returns, rewards, credit cards, and employment questions.
Quick Answer: The Famous Footwear parent-company headquarters is Caleres, Inc., 8300 Maryland Avenue, St. Louis, MO 63105, USA. The Caleres corporate telephone number is 314-854-4000.
For Famous Footwear shopping questions and complaints, call 888-869-1053 or use the official Consumer Care contact form. For the Famously YOU Rewards credit card, contact Comenity Capital Bank at 800-433-0091.
On This Page
- Corporate office and headquarters address
- Phone numbers and contact options
- Store complaints and escalation
- Orders, delivery, and cancellation
- Returns, exchanges, and refunds
- Rewards, promotions, and gift cards
- Credit card customer service
- Human Resources and careers
- Company information and ownership
- Related COH and customer service guides
- Official resources
- Frequently asked questions
- Share your experience
Famous Footwear Corporate Office and Headquarters Address
- Retail business: Famous Footwear
- Parent company: Caleres, Inc.
- Corporate headquarters address: 8300 Maryland Avenue, St. Louis, MO 63105, USA
- Caleres corporate office phone: 314-854-4000
- Famous Footwear Consumer Care: 888-869-1053
- Official website: FamousFootwear.com
Caleres publishes the address and corporate telephone number above. Its headquarters is in Clayton, within the St. Louis area. The corporate number is not identified here as a dedicated Famous Footwear HR or complaints hotline.
Corporate correspondence: Confirm the intended department before mailing documents or arranging a visit. Do not send shoes to headquarters for a return; use the return instructions associated with your purchase.
Famous Footwear Phone Numbers and Contact Options
Use Consumer Care for shopping issues, the rewards contact for loyalty-program questions, and the card issuer for credit-account matters.
| Purpose | Contact | Use this for |
|---|---|---|
| Corporate inquiries | 314-854-4000 | Caleres corporate matters, not a dedicated customer-refund or HR line. |
| Famous Footwear Consumer Care | 888-869-1053 | Orders, store feedback, merchandise, returns, and shopping assistance. |
| Written customer inquiries | Email/contact form | Send an order question or written complaint and retain the response. |
| Famously YOU Rewards, U.S. | 800-401-8888 | Loyalty-program contact published in the rewards terms; separate from credit-card support. |
| Famously YOU Rewards credit card | 800-433-0091 TDD/TTY: 888-819-1918 |
Comenity Capital Bank card-account assistance. |
| Local store | Find a Famous Footwear store | Location-specific hours, pickup, exchanges, and store-manager assistance. |
| Job opportunities | Caleres retail careers | Official Famous Footwear job listings and application links. |
Consumer Care hours: The official Help page lists Monday–Friday, 9:00 a.m.–6:00 p.m. Central Time, and Saturday, 10:00 a.m.–5:00 p.m. Central Time. These are not store, corporate-office, or credit-card support hours.
How to File and Escalate a Famous Footwear Complaint
For a store experience, start with the manager of the location involved. For an online order or an unresolved store issue, contact Consumer Care. The following steps can help organize your request:
- Identify the transaction. Have the store location, purchase date, receipt or order reference, and product details available.
- Explain what happened. Describe the issue and any earlier attempt to resolve it without including unnecessary personal information about employees.
- Provide supporting records privately. Retain relevant receipts, photographs, tracking records, and support correspondence.
- State the requested outcome. Ask for a specific explanation, correction, replacement review, or refund review.
- Request further review when needed. Reference the existing case, explain what remains unresolved, and ask whether a supervisor or appropriate manager can review it.
Use the official contact form for a written record. Ask for a case reference and confirmation of any promised action. These are complaint-organizing suggestions, not a guarantee of a particular outcome.
Online Orders, Delivery Problems, and Cancellations
Order Tracking and Missing Items
Use Track an Order or Start a Return to review your purchase. The lookup accepts an order number or email address and a shipping or billing ZIP code. Rewards members can also review purchases after signing in.
For missing, incorrect, or damaged merchandise, retain the packing slip and take photographs of the item, size label, and packaging. Give Consumer Care the order and tracking details and explain which items are affected.
Canceling an Order
Famous Footwear’s cancellation instructions generally provide a one-hour window after an eligible order is placed. Use the website’s order-management tools, not the app, and save the cancellation confirmation.
Exceptions include Famously Fast Pickup, expedited orders, orders containing eGift cards, and orders shipping to Alaska or Hawaii. Cancellation is also unavailable during the published 2:00–4:00 a.m. Central Time processing period. A cancellation request does not guarantee that every order can be stopped.
Famous Footwear Returns, Exchanges, and Refunds
Review the Shipping & Returns policy before sending merchandise. Eligible online and home-delivery purchases can be returned to a store or by mail; store purchases cannot be mailed for a refund. Exchanges are handled in stores.
Without a receipt, ask whether the original purchase can be located. If it cannot, the policy provides for store credit at the current selling price. Famous Footwear reserves the right to limit or deny returns.
Confirm mail-return fees: Famous Footwear’s Shipping & Returns page and general FAQ currently display different mail-return charges. Check the fee shown when generating your label or ask Consumer Care to confirm it before mailing.
Missing Refunds and Return Disagreements
The return policy describes processing within 10 business days after receipt, with possible additional card-posting time of 2–10 business days. Keep the tracking record and refund email.
Ask support to confirm whether the return was received, approved, and refunded. For a disputed deduction or declined return, request the reason in writing and provide the receipt, item condition, and previous instructions. Do not mail merchandise to the corporate office.
Famously YOU Rewards, Promotions, and Gift Cards
The loyalty program and the Famously YOU Rewards credit card are different products. For U.S. loyalty-account questions, the program terms list 800-401-8888. Consumer Care can also help with account-access or shopping questions.
For missing points, prepare the purchase date, receipt, account email, and promotion details. For a discount that did not apply, retain the offer, expiration date, exclusions, and checkout total. Ask which requirement or account setting affected the transaction.
For a gift-card balance or redemption problem, keep the card and purchase receipt and contact Consumer Care privately. Do not publish the card number, PIN, or redemption code in a review.
Famous Footwear Credit Card Customer Service
The Famously YOU Rewards credit card is issued by Comenity Capital Bank. Its published card agreement lists customer care at 800-433-0091 and TDD/TTY at 888-819-1918.
Use the Comenity Account Center or the contact on your current statement for card payments, statement questions, account access, or a lost card. Send card-payment correspondence only to the destination specified by the issuer, not Famous Footwear headquarters.
Contact Famous Footwear about merchandise and retail refunds. Contact Comenity about the credit account. Keep both case references when an issue involves a retailer refund that has not appeared on the card.
Famous Footwear Human Resources, Employment Verification, and Careers
Applicants should use the Caleres retail careers page, which links to Famous Footwear opportunities and a current-associate job portal. The broader Caleres careers directory includes corporate, Consumer Care, and distribution roles.
Current and former employees should use the HR or payroll contacts provided through their employment records for benefits, tax forms, workplace concerns, and employment verification. Confirm the authorized verification process before sending employee documents.
HR phone clarification: 314-854-4000 is Caleres’ corporate telephone number. It is not verified as a dedicated Famous Footwear HR or employment-verification line.
About Famous Footwear and Its Parent Company
Famous Footwear is part of Caleres, Inc. Its stores and online channels sell casual and athletic footwear for families in the United States and Canada. Caleres’ Famous Footwear overview identifies brands including Nike, Vans, adidas, Crocs, Birkenstock, Timberland, Dr. Martens, and Converse.
A brand stocked by Famous Footwear is not necessarily owned by Caleres. For a purchase made through Famous Footwear, begin with the retailer for order or return assistance; ask about any applicable manufacturer process separately.
Related Corporate Office and Customer Service Guides
These independent guides cover other footwear retailers and brands. They are not Famous Footwear’s official support channels.
CorporateOfficeHeadquarters.com
- DSW corporate office — corporate contacts and shopping-support guidance.
- Journeys corporate office — headquarters information and footwear-retail complaint guidance.
CustomerServiceNumbers.com
- Foot Locker customer service — order, return, rewards, and store-support information for Foot Locker purchases.
- Nike customer service — Nike order and product-support guidance. For a Famous Footwear purchase, start with Famous Footwear rather than assuming Nike’s direct-store return rules apply.
Official Famous Footwear Resources
- Caleres corporate information and headquarters
- Famous Footwear Help Center and support hours
- Consumer Care contact form
- Track an order or start a return
- Order-cancellation instructions
- Shipping and return policy
- Rewards terms and program contacts
- Credit card Account Center
- Store locator
- Famous Footwear retail careers
Frequently Asked Questions About Famous Footwear Headquarters
Where is Famous Footwear headquarters?
The parent-company headquarters is Caleres, Inc., 8300 Maryland Avenue, St. Louis, MO 63105. The office is in Clayton, in the St. Louis area.
What is the Famous Footwear corporate office phone number?
Caleres’ corporate number is 314-854-4000. Famous Footwear Consumer Care is 888-869-1053.
How do I complain about a Famous Footwear store?
Start with the store manager, then contact Consumer Care if the issue remains unresolved. Provide the store location, date, transaction details, earlier contact information, and requested resolution.
Can I return shoes to the corporate office?
Use a store or the authorized mail-return process for an eligible purchase. Do not use the headquarters address as a merchandise-return destination.
Who handles the Famous Footwear credit card?
Comenity Capital Bank handles the Famously YOU Rewards credit card. Its customer-care number is 800-433-0091.
Is there a verified Famous Footwear HR phone number?
The corporate number is not confirmed as a dedicated HR line. Use the official careers resources for applications and employer-provided HR contacts for employee matters.
Does posting here submit a complaint to Famous Footwear?
No. A comment on CorporateOfficeHeadquarters.com does not open a company support case, cancel an order, request a refund, or contact the card issuer.
Famous Footwear Reviews and Complaints Guidance
A useful review describes a firsthand store visit, online order, return, rewards issue, or customer-service interaction. Explain the general location, what happened, the support route used, the response, and whether the issue was resolved.
Distinguish a retail service complaint from a credit-card account issue or a manufacturer’s product concern. Individual experiences do not establish how every store or customer will be treated.
Why Trust CorporateOfficeHeadquarters.com?
This guide checks corporate and support contacts against Caleres, Famous Footwear, and the card issuer’s published resources. It distinguishes corporate inquiries from customer service, rewards, credit-card support, and employment matters.
Contact details and policies can change. Confirm transaction-specific instructions directly with the responsible company, particularly before mailing merchandise, payment information, or employee records.
Disclaimer
CorporateOfficeHeadquarters.com is an independent information and review website, unaffiliated with Famous Footwear, Caleres, Inc., BG Retail, LLC, or Comenity Capital Bank. We cannot access accounts, cancel orders, process returns, issue refunds, or contact these organizations on your behalf. Company names and trademarks belong to their respective owners.
Share Your Famous Footwear Review or Complaint
Have you contacted Famous Footwear about a store experience, order, return, rewards question, or unresolved complaint? Describe the issue, contact method, response, and outcome below.
Privacy: Do not publish order numbers, gift-card numbers or PINs, payment details, passwords, verification codes, employee records, private contact information, or screenshots containing confidential information.
Last updated: September 11, 2026.
