Hello, I visited one of your stores Friday May 22,2015. I walked in the store at approximately 6:50pm. I know the store closes at 7pm but I only needed to pick something up I saw previously. As soon as I walked in the door I hear someone say and I quote " We finna close so you may wanna get what you gone get". I was taken aback and very shocked to hear someone speak to a customer in this manner. So I asked the young lady " Is this the way you treat your customers, no welcome to our store, no how can I help you?' She then stated yes maam this is how its done I'm letting you know because I will be shutting the register down". The young lady's tone was very rude and inpatient. I proceeded to walk to the counter and stop one of you assistant manager Jessica Williams. I asked Jessica " May I have your corporate number please?" Jessica waved her hand and pointed to the lady behind the counter and stated "she will give it to you" and walked away. She did not try to assist and made it very clear she didnt want to assist. As Jessica walked off I asked " maam your the assistant manager and can not give me the coporates number"? , she said " I told you she will give you the number, and my name is Jessica Williams by the way" I finally made it to the counter and manager Melinda Barnes stated with a smirk on her face "ma'am I'll handle her" I said "no ma'am I think this is a corporate matter, your associate is really rude." The young lady that yelled at me when I walked in the door then stated "I aint no associate, IM A MANAGER"!!! She then proceeded to walk to the counter stating " let me give you this number so you can go". All three managers had smirks on their face and laughing. I have never been treated like this in a store, and I just can not believe management acted that way. I have told my friends, family, coworkers, bloggers to never every shop with Factory Connection.
I bought two hats for a church function and didn't end up needing them but when I tried to return them the sales associate informed me that I can't because they were on sale. So I asked her so if I had a shirt that didn't fit I wouldn't be able to return it either? And she said no. This policy is unfair. Im upset because I wasn't informed of the policy
Jackson Alabama store IS Always HOT ..... CUSTOMERS COULD STAY IN THE STORE LONGER AND SPEND MORE 💰 MONEY IF YOU COULD MAKE IT MORE COMFORTABLE FOR UR CUSTOMERS WHILE THEY SHOP,... ITS EVERY TIME I COME INTO THIS STORE AND THE BUTLER ALABAMA STORE ALSO.... COOLER OUTSIDE THAN IN UR STORES.. I USUALLY SPEND 100.00 EACH MONTH FROM UR STORE BUT ITS TOOOOOO HOT TO SHOP CAUSE IF THE HEAT, OR NO AIR CONDITONER ON.. ITS EITHER THE HEAT IN THE WINTER OR NO AC IN THW SUMMER..... NOT A HAPPY CUSTOMER!!!!!!!!!!!
My wife and sister in law used to visit the jonesville, la store 2 to 3 times a week and spend 100 plus each visit. The assistant manager shows your customers a great experience in the store. The store manager and your district manager are rude and treat the customers like trash. You need to check the work experience better.you hired astore manager that has never worked a day in her life. Seriously GREAT Job. You need to check the deposits of this store since you hired this trash for a store manager and you will notice you are losing money when she's there.No one wants to shop there while she's there. The district manager apparently likes her and doesn't mind your store losing money. While she's there we and several of our friends will not shop and spend our money there.
factory connection in west plains, mo is the worst store. customer service is a joke. the staff are very rude. store is very messy. manager is uncooperative and hard to deal with. marybeth davis. district needs to pop in every once in a while unannounced.
I entered the store in hohenwald tn at 10.00 am Friday where I left cause I was aggravated when I seen the manager on the phone the whole time talking when the other girl was working and putting stock up plus the manager and another girl was talking really loud over family matters she not once lowered her voice everybody in the store could hear her I feel sorry for the other girl working every other time I've been in there either she or her assistant manager is cutting up and store looks bad and other time also I been in there either friends or little kids running around and hang out looks like y'all need to pay attention more to who you let work there I will not be back in there
I just recently went to Factory Connection in Moberly, Missouri. I have shopped in many different factory connections. Customer service was pretty good except a few things I wanted to express/say. Do not tell a customer something and don't stick behind it what you said that that's false advertisement when there are racks of closed mind you different stacks of clothes this is 25% off lowest price on the tag. And I was also told by an employee that the clothes will be actually be lower than what was marked on tag. And most of the tags were marked in red marke I was told one thing from the employee and also seen it written on the stack of clothes on top of the rack then. So I didn't think of nothing when she was ringing my close up. And the same thing happened with a young lady that was with me also. And when you look on the receipt it says all half price and clearance merchandise sales are final! To me I felt that the employee knew what she was doing unless she was misunderstanding and was a training on the job. Just please do not not tell a customer that something is 25% off the lowest price and if not it's okay go get clarification to make sure before you tell a customer that. It said that on the rack and she verbally told me the same thing. So it did not dawn on me to look at the price when she was ringing it up my items at the store. And because this was the same lady that told that I didn't think about looking at the register while she was ringing up my stuff. I'm not complaining the customer service was good but please make sure that everything is the right information when you talk to a customer. Only for the simple fact that I was wasn't paying attention to the price when I paid for my stuff. And and by the time I got home I looked at my my receipt and I did not get 25% off the lowest price. So I called the store when I got back home and she said it was already 25% off. I know how to count and no it is not 25% off the original price. But from the original price that was on the tags and then 25% off of that it wasn't even the same thing that was marked in the red marker on the tags. I just wanted to let you know because I felt like I was being led on to buy more things at the shop
Please come to Shelby NC lots of empty places in same shopping as Hobby Lobby we loved the store in Forest City, we need you in Shelby Women and Men...I am sure you would do well always got compliments when I wear things I bought there.
The Factory Connection in Cleburne, Texas I used to visit quite frequently but now I don't know if I ever want to go back. They recently have gone under new management and the new manager Hannah is always very snippy with the customers. They ask a question and she answers it with an attitude and then turns to her phone with disgust on her face. If she is not doing stock it is not a shocker to just see her sitting in the back room. Tiffani would have never let this happen, and I feel as though Hannah does not care for the customers and got wrongfully placed as manager.
I drove 30 miles+ to go to one of your store in Brenham Tx to do some Christmas and personal shopping only to find a note on the door saying they were closed until 12/22/2020. This is the only place I buy my jeans from I guess I will have to start shopping somewhere else if the store is not going to be open when make a special drive to go to it.
I visited one of your stores today. Just know I'm very disappointed!!! Yall send email and text about these deals just so yalls workers can be rude and say its not here!!! I was furious!! On top of that the girl followed me around the store as if I was trying to steal ( I had only my wallet in my hand. I picked up a pair of pants which I tried on and held in my arm I guess I was gonna stash them somewhere they way she treated me!!!) Yall lost all my business and I will make a point to let people that I know that does alot of business with yall to not do it anymore!!! I spent the last $$$ ill ever spend with yall today!!
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