Hello, I visited one of your stores Friday May 22,2015. I walked in the store at approximately 6:50pm. I know the store closes at 7pm but I only needed to pick something up I saw previously. As soon as I walked in the door I hear someone say and I quote " We finna close so you may wanna get what you gone get". I was taken aback and very shocked to hear someone speak to a customer in this manner. So I asked the young lady " Is this the way you treat your customers, no welcome to our store, no how can I help you?' She then stated yes maam this is how its done I'm letting you know because I will be shutting the register down". The young lady's tone was very rude and inpatient. I proceeded to walk to the counter and stop one of you assistant manager Jessica Williams. I asked Jessica " May I have your corporate number please?" Jessica waved her hand and pointed to the lady behind the counter and stated "she will give it to you" and walked away. She did not try to assist and made it very clear she didnt want to assist. As Jessica walked off I asked " maam your the assistant manager and can not give me the coporates number"? , she said " I told you she will give you the number, and my name is Jessica Williams by the way" I finally made it to the counter and manager Melinda Barnes stated with a smirk on her face "ma'am I'll handle her" I said "no ma'am I think this is a corporate matter, your associate is really rude." The young lady that yelled at me when I walked in the door then stated "I aint no associate, IM A MANAGER"!!! She then proceeded to walk to the counter stating " let me give you this number so you can go". All three managers had smirks on their face and laughing. I have never been treated like this in a store, and I just can not believe management acted that way. I have told my friends, family, coworkers, bloggers to never every shop with Factory Connection.
I bought two hats for a church function and didn't end up needing them but when I tried to return them the sales associate informed me that I can't because they were on sale. So I asked her so if I had a shirt that didn't fit I wouldn't be able to return it either? And she said no. This policy is unfair. Im upset because I wasn't informed of the policy
Jackson Alabama store IS Always HOT ..... CUSTOMERS COULD STAY IN THE STORE LONGER AND SPEND MORE 💰 MONEY IF YOU COULD MAKE IT MORE COMFORTABLE FOR UR CUSTOMERS WHILE THEY SHOP,... ITS EVERY TIME I COME INTO THIS STORE AND THE BUTLER ALABAMA STORE ALSO.... COOLER OUTSIDE THAN IN UR STORES.. I USUALLY SPEND 100.00 EACH MONTH FROM UR STORE BUT ITS TOOOOOO HOT TO SHOP CAUSE IF THE HEAT, OR NO AIR CONDITONER ON.. ITS EITHER THE HEAT IN THE WINTER OR NO AC IN THW SUMMER..... NOT A HAPPY CUSTOMER!!!!!!!!!!!
My wife and sister in law used to visit the jonesville, la store 2 to 3 times a week and spend 100 plus each visit. The assistant manager shows your customers a great experience in the store. The store manager and your district manager are rude and treat the customers like trash. You need to check the work experience better.you hired astore manager that has never worked a day in her life. Seriously GREAT Job. You need to check the deposits of this store since you hired this trash for a store manager and you will notice you are losing money when she's there.No one wants to shop there while she's there. The district manager apparently likes her and doesn't mind your store losing money. While she's there we and several of our friends will not shop and spend our money there.
factory connection in west plains, mo is the worst store. customer service is a joke. the staff are very rude. store is very messy. manager is uncooperative and hard to deal with. marybeth davis. district needs to pop in every once in a while unannounced.
I entered the store in hohenwald tn at 10.00 am Friday where I left cause I was aggravated when I seen the manager on the phone the whole time talking when the other girl was working and putting stock up plus the manager and another girl was talking really loud over family matters she not once lowered her voice everybody in the store could hear her I feel sorry for the other girl working every other time I've been in there either she or her assistant manager is cutting up and store looks bad and other time also I been in there either friends or little kids running around and hang out looks like y'all need to pay attention more to who you let work there I will not be back in there
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