Erickson Senior Living Corporate Office, Phone Number & Complaints

Erickson Senior Living, formerly known as Erickson Living, is headquartered in Catonsville, Maryland, in the Baltimore metropolitan area. Customers and families searching for the Erickson Senior Living corporate office, headquarters address, corporate phone number, resident assistance, community contacts, complaint escalation, careers, health care, or senior living information should use the contact route that matches their issue.

The current corporate office address is 701 Maiden Choice Lane, Catonsville, MD 21228. Erickson Senior Living publishes 1-800-917-8189 as its corporate office and general information number. Current residents and their families should normally begin with the specific Erickson Senior Living-managed community involved because resident services, billing, dining, maintenance, health care, and continuing-care concerns are handled primarily at the community level.

Erickson Senior Living Corporate Office and Headquarters

• Company: Erickson Senior Living, LLC
• Former Brand Name: Erickson Living
• Corporate Address: 701 Maiden Choice Lane, Catonsville, MD 21228, USA
• Corporate Office Phone: 1-800-917-8189
• Official Contact Page: Contact Erickson Senior Living
• Official Website: EricksonSeniorLiving.com
• Chief Executive Officer: R. Alan Butler

Some Erickson Senior Living materials describe the headquarters as being in Baltimore, Maryland, while corporate filings and privacy disclosures use Catonsville. Both references identify the same 701 Maiden Choice Lane location in ZIP Code 21228.

Older online listings may show 813 Maiden Choice Lane or other nearby Catonsville addresses. Current corporate records and Erickson Senior Living materials identify 701 Maiden Choice Lane as the company’s corporate address.

Erickson Senior Living develops and manages continuing care retirement communities, also known as CCRCs or life plan communities. The company provides independent senior living as its primary residential offering, with continuing-care options available at many campuses.

Depending on the community, services may include assisted living, memory care, skilled nursing, rehabilitation, on-site medical services, dining, fitness, transportation, maintenance, security, social activities, and wellness programs.

Which Erickson Senior Living Phone Number Should You Use?

Older directories and the Better Business Bureau profile associated with Erickson Retirement Communities may list 1-410-242-2880. The old version of this page identified that number specifically as Human Resources. Current Erickson Senior Living career materials do not identify it as a dedicated public HR telephone number, so it should not be presented as the current corporate HR line.

How to Escalate an Erickson Senior Living Complaint

Because Erickson Senior Living operates through individual communities, the most effective complaint route usually begins at the community where the resident lives.

1. Contact the department involved. Billing questions should begin with finance or resident services; dining complaints with dining management; maintenance problems with general services; and health-care concerns with the appropriate clinical or continuing-care department.
2. Ask for the department director or manager. If front-line staff cannot resolve the issue, request escalation to the manager responsible for that service.
3. Contact the community executive director. Significant or recurring resident concerns can be escalated to the community’s executive leadership.
4. Document the complaint. Keep copies of emails, invoices, service requests, contracts, care records you are legally entitled to possess, payment records, and dates of previous conversations.
5. Request a written response. For financial, contractual, safety, health-care, or recurring service concerns, ask for the community’s response and proposed resolution in writing.
6. Contact Erickson Senior Living corporate offices. If the community has not resolved the issue, use the corporate contact form or call 1-800-917-8189.
7. Use an outside regulator when appropriate. Assisted living, skilled nursing, resident-rights, or health-care complaints may also fall under state licensing agencies, state long-term care ombudsman programs, Medicare, Medicaid, or other regulators depending on the service involved.

Information to Have Before Contacting Erickson Senior Living

• Resident’s name and community
• Apartment or unit information, provided privately
• Department involved
• Relevant contract or Residence and Care Agreement provision
• Billing statement, invoice, or account record
• Maintenance or service-request information
• Dates and names of employees previously contacted
• Photos or other documentation when appropriate
• A concise timeline of what occurred
• The specific resolution requested

Do not publish medical records, Social Security numbers, financial-account information, complete addresses, phone numbers, email addresses, access codes, insurance information, or other private resident information in a public review.

Erickson Senior Living Community Contacts

Erickson Senior Living manages communities in multiple states. Each campus has its own local telephone number, sales team, resident-services staff, finance office, maintenance team, dining department, health-care personnel, and executive leadership.

Use the Erickson Senior Living community directory to locate the appropriate community and current phone number.

Communities in the Erickson Senior Living network include locations such as:

• Ann’s Choice in Warminster, Pennsylvania
• Ashby Ponds in Ashburn, Virginia
• Avery Point in Richmond, Virginia
• Brooksby Village in Peabody, Massachusetts
• Cedar Crest in Pompton Plains, New Jersey
• Charlestown in Catonsville, Maryland
• Devonshire and Chatsworth in Palm Beach Gardens, Florida
• Eagle’s Trace in Houston, Texas
• Fox Run in Novi, Michigan
• Greenspring in Springfield, Virginia
• Highland Springs in Dallas, Texas
• Lantern Hill in New Providence, New Jersey
• Maris Grove in Glen Mills, Pennsylvania
• Oak Crest in Parkville, Maryland
• Riderwood in Silver Spring, Maryland
• Seabrook in Tinton Falls, New Jersey
• Siena Lakes in Naples, Florida
• Tallgrass Creek in Overland Park, Kansas
• Wind Crest in Highlands Ranch, Colorado
• Windsor Run in Matthews, North Carolina
• Woodleigh Chase in Fairfax, Virginia

Erickson continues to develop and expand communities, so prospective residents should use the official community directory for the most current locations.

Erickson Senior Living Entrance Fees, Monthly Fees, and Refund Questions

Financial arrangements are an important part of choosing a continuing care retirement community.

Many Erickson Senior Living-managed communities use an entrance-fee model combined with a monthly service package.

Depending on the community and contract option, an entrance fee may be refundable up to a specified percentage when a resident permanently leaves the community or after the resident dies. Erickson Senior Living has promoted options providing refunds of up to 90%, but the exact percentage, timing, conditions, deductions, and triggering events are governed by the individual community’s Residence and Care Agreement.

Residents and families should not assume that every community or apartment uses identical refund terms.

Before signing:

• Read the complete Residence and Care Agreement.
• Ask what percentage of the entrance fee is refundable.
• Ask exactly when a refund becomes payable.
• Determine whether reoccupancy of the apartment is required before repayment.
• Ask whether a new resident must fully fund an entrance fee before the previous refund is released.
• Review any administrative deductions or declining-balance provisions.
• Ask how long refund processing normally takes.
• Review what happens after the death of a resident.
• Have significant financial or estate-planning provisions reviewed by an appropriate professional before signing when necessary.

The monthly service package generally covers a group of recurring services that may include maintenance, security, selected utilities, dining, transportation, amenities, and other community services. What is included varies by campus and agreement.

Monthly charges can increase over time. Prospective residents should ask for historical fee information, understand which services are included, and determine which medical, personal-care, transportation, dining, and other services may require additional payment.

How to Dispute an Entrance-Fee Refund or Account Charge

Begin with the community finance office and request a written explanation identifying the applicable provision of the Residence and Care Agreement.

Provide:

• The resident’s agreement
• Date the apartment was vacated
• Date possession was returned
• Any information provided about reoccupancy
• Account statements
• Correspondence with the community
• The amount believed to be due
• The contract language supporting the request

If the issue remains unresolved, ask for review by the community executive director and then escalate through Erickson Senior Living’s corporate contact process.

Erickson Senior Living Health Care and Continuing Care Complaints

Many Erickson Senior Living communities offer a continuum of care that can include independent living, assisted living, memory care, skilled nursing, rehabilitation, and on-campus medical services.

Erickson Health Medical Group also provides medical services to residents at many managed communities.

Available services, licensing, staffing, eligibility, insurance participation, Medicare coverage, and costs depend on the community and level of care.

For a health-care or continuing-care concern:

• Contact the nurse, physician, care manager, or department involved.
• Escalate unresolved concerns to the director of nursing, continuing-care administrator, medical director, or executive director as appropriate.
• Document the concern and requested resolution.
• Ask how to use the community’s formal grievance process.
• For regulated assisted-living or nursing-care complaints, residents and families may also contact the appropriate state licensing agency or long-term care ombudsman.

If there is an immediate threat to a resident’s life or safety, use emergency medical services rather than waiting for a response from the corporate office.

Erickson Senior Living Privacy Questions

Erickson Senior Living’s current privacy policy lists:

Erickson Senior Living
701 Maiden Choice Lane
Catonsville, MD 21228

Privacy Phone: 1-877-640-8155

Privacy Policy: Erickson Senior Living Privacy Policy

The privacy contact is appropriate for questions concerning the company’s handling of personal information and applicable consumer privacy rights.

Health-information privacy concerns relating to medical services may be subject to separate HIPAA procedures. Contact the health-care provider or community privacy/compliance representative involved for instructions on filing a health-information complaint.

Erickson Senior Living Careers and Human Resources

Erickson Senior Living employs more than 16,000 people across its corporate operations and managed communities.

Current employment opportunities are available through:

Erickson Senior Living Careers

Jobs may include:

• Nursing and health care
• Dining and culinary services
• Maintenance and general services
• Sales and marketing
• Resident life and activities
• Finance and accounting
• Human resources
• Information technology
• Security and emergency response
• Corporate operations
• Architecture, construction, and development

Erickson Senior Living does not currently publish 1-410-242-2880 as a dedicated public Human Resources number on its careers website.

Job applicants should use the official careers portal for application-related matters. Current employees should generally contact their local or corporate HR representative using internal employee resources.

Resident complaints should not be sent through employment applications or recruiting channels.

About Erickson Senior Living

Erickson Senior Living traces its history to 1983, when John Erickson founded the senior living organization that became known as Erickson Retirement Communities and later Erickson Living.

The company adopted the Erickson Senior Living name in 2021.

Today, Erickson Senior Living is one of the largest senior living providers in the United States. The company develops and manages large campus-style continuing care retirement communities designed around independent living, amenities, wellness, social engagement, and access to higher levels of care.

In 2026, Erickson Senior Living was ranked No. 4 on Argentum’s list of the largest senior living providers in the United States. The company reported more than 26,000 residences across its network.

Erickson Senior Living leadership also reports that its communities are home to more than 30,000 residents supported by more than 16,000 employees.

Services and amenities may include:

• Independent living apartments
• Multiple restaurants and dining plans
• Fitness centers and swimming pools
• Clubs, classes, and social programs
• Transportation
• Home maintenance
• Security and emergency response
• On-site medical centers
• Assisted living
• Memory care
• Skilled nursing
• Rehabilitation services

Not every service is available at every community, and charges vary by campus and contract.

Erickson Senior Living Ownership and Community Structure

Erickson Senior Living is a privately held senior living management and development organization.

Current corporate filings for Erickson Senior Living, LLC identify Erickson Living Holdings, LLC as its managing member.

The ownership and governance structure of individual Erickson Senior Living-managed communities can be more complex.

Many communities are separately organized entities and work with National Senior Communities, Inc. (NSC), a nonprofit organization that provides governance, strategic oversight, and financial oversight to many communities in the Erickson network.

Erickson Senior Living generally provides development, management, marketing, operational, and related services, while individual communities may have their own legal entity, governing board, property ownership arrangement, and Residence and Care Agreement.

For that reason, residents handling a contract dispute, entrance-fee issue, regulatory complaint, estate matter, or legal notice should use the exact legal name identified in their Residence and Care Agreement rather than assuming Erickson Senior Living, LLC is the direct owner of every community.

Erickson Senior Living Competitors

Erickson Senior Living competes with other continuing care, independent-living, assisted-living, and senior housing providers including:

• Brookdale Senior Living
• Sunrise Senior Living
• Five Star Senior Living
• Atria Senior Living
• LCS
• Acts Retirement-Life Communities
• Vi Living
• Lifespace Communities
• Life Care Centers of America

When comparing retirement communities, prospective residents should consider entrance-fee terms, monthly costs, refund provisions, financial strength, levels of care, health-care access, staffing, dining, transportation, activities, apartment choices, and regulatory history.

Related Corporate Office and Customer-Service Resources

• Brookdale Senior Living Corporate Office
• Sunrise Senior Living Corporate Office
• Five Star Senior Living Corporate Office
• Life Care Centers of America Corporate Office

Frequently Asked Questions About Erickson Senior Living

Where is the Erickson Senior Living corporate office?

Erickson Senior Living’s current corporate address is 701 Maiden Choice Lane, Catonsville, MD 21228. Some company materials refer to the location as Baltimore because Catonsville is in the Baltimore metropolitan area.

What is the Erickson Senior Living corporate office phone number?

Erickson Senior Living publishes 1-800-917-8189 as its corporate office number.

What is the Erickson Living customer service phone number?

Erickson Living is now Erickson Senior Living. General corporate and community inquiries can begin at 1-800-917-8189. Current residents should usually contact their individual community for customer-service and resident-service issues.

Is Erickson Living the same company as Erickson Senior Living?

Yes. Erickson Living rebranded as Erickson Senior Living in 2021.

What happened to EricksonLiving.com?

The company now operates under the Erickson Senior Living brand and uses EricksonSeniorLiving.com.

Is 410-242-2880 the Erickson Senior Living Human Resources number?

Older directories and BBB information associate 1-410-242-2880 with Erickson. Current Erickson Senior Living career materials do not identify it as a dedicated public HR number. Job applicants should use the official careers website.

How do I file a complaint against Erickson Senior Living?

Begin with the department and management team at the specific Erickson Senior Living community involved. Escalate unresolved complaints to the executive director. If necessary, use Erickson Senior Living’s corporate contact form or call 1-800-917-8189.

How do I complain about an Erickson Senior Living nursing or assisted-living facility?

Contact the local administrator or director responsible for care and use the community’s grievance procedure. Unresolved regulated-care complaints may also be submitted to the appropriate state licensing agency or long-term care ombudsman.

How do I contact a specific Erickson Senior Living community?

Use the official community directory to locate the campus and current telephone number.

Does Erickson Senior Living have assisted living?

Many Erickson Senior Living-managed communities provide assisted living as part of a continuing-care program. Services differ by community.

Does Erickson Senior Living offer memory care?

Memory-care services are available at many Erickson Senior Living continuing-care neighborhoods. Contact the specific community to confirm availability and eligibility.

Does Erickson Senior Living have skilled nursing?

Many Erickson-managed campuses include licensed skilled-nursing and rehabilitation services. Availability varies by community.

How much does Erickson Senior Living cost?

Costs depend on the community, apartment, entrance-fee option, monthly service package, and level of care. Prospective residents should request a complete written fee schedule from the specific community.

Is the Erickson Senior Living entrance fee refundable?

Many Erickson communities offer entrance-fee plans that may be refundable up to a specified percentage, including options of up to 90%. Exact refund terms and timing depend on the community and the Residence and Care Agreement.

How long does an Erickson Senior Living entrance-fee refund take?

There is no single refund timeline that applies to every Erickson Senior Living community or contract. The Residence and Care Agreement may contain conditions involving vacancy, reoccupancy, payment by a new resident, or other requirements. Review the specific contract before estimating when a refund is due.

Who is the CEO of Erickson Senior Living?

R. Alan Butler is Chief Executive Officer of Erickson Senior Living.

Who owns Erickson Senior Living?

Erickson Senior Living is privately held. Current state corporate records identify Erickson Living Holdings, LLC as the managing member of Erickson Senior Living, LLC. Many individual communities have separate ownership and nonprofit governance structures.

Is National Senior Communities the parent company of Erickson Senior Living?

No. National Senior Communities is involved in the governance and oversight of many Erickson-managed communities, but it should not simply be described as Erickson Senior Living’s parent company.

How many Erickson Senior Living residents are there?

Current company leadership information states that the Erickson Senior Living network serves more than 30,000 residents.

How many people work for Erickson Senior Living?

Erickson Senior Living reports more than 16,000 team members across its national network.

How do I apply for a job at Erickson Senior Living?

Search and apply through the official Erickson Senior Living careers website.

What is the Erickson Senior Living privacy phone number?

For questions about Erickson Senior Living’s privacy policy, call 1-877-640-8155.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate addresses, corporate phone numbers, customer-service contacts, complaint guidance, and reader reviews for major companies.

For Erickson Senior Living, it is particularly important to distinguish between the corporate office and individual retirement communities. Resident billing, dining, maintenance, continuing care, nursing, assisted living, and community-management issues are normally handled locally, while broader corporate concerns can be escalated through Erickson Senior Living’s headquarters contacts.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Erickson Senior Living, LLC, Erickson Living Holdings, LLC, National Senior Communities, Erickson Health Medical Group, or any Erickson Senior Living-managed community.

This page is provided for informational purposes only and does not constitute medical, legal, financial, elder-care, insurance, or retirement-planning advice.

Addresses, phone numbers, community ownership, fees, entrance-deposit terms, refund procedures, health-care services, licensing, Medicare participation, and community policies can change.

Prospective and current residents should verify important information directly with the applicable community and carefully review the Residence and Care Agreement and other governing documents.

Erickson Senior Living Reviews, Ratings, Complaints, and Feedback

Public reviews of Erickson Senior Living vary considerably by community, level of care, employee team, and individual resident experience.

The Better Business Bureau profile associated with Erickson Retirement Communities LLC in Catonsville currently shows an A+ BBB rating. The company is not BBB accredited. Individual Erickson Senior Living communities may have separate BBB listings and ratings.

Positive resident and family feedback commonly mentions:

• Large campuses with extensive amenities
• Social activities, clubs, and events
• Maintenance-free independent living
• Dining choices
• On-campus medical and continuing-care options
• Relationships with staff and other residents
• Transportation and security
• Fitness and wellness programs

Critical public reviews and complaints may raise concerns involving:

• • Entrance-fee refund timing
  • Interpretation of Residence and Care Agreement terms
  • Monthly service-fee increases
  • Dining costs, meal plans, or food-service concerns
  • Communication with management
  • Maintenance or service-response issues
  • Staffing or care concerns at higher levels of care
  • Billing questions or disputed charges

These comments represent individual reviewers’ experiences and allegations. CorporateOfficeHeadquarters.com does not independently verify each review, and experiences can differ significantly between communities and levels of care.

When reading Erickson Senior Living reviews, identify the specific campus involved. A review of Charlestown in Maryland, for example, may not reflect the experience at Riderwood, Ann’s Choice, Wind Crest, Devonshire, or another Erickson-managed community.

Have you contacted an Erickson Senior Living community, executive director, resident-services team, finance department, continuing-care staff, corporate office, or customer-support representative?

Share your experience below. Helpful reviews identify the community, general type of service, issue involved, department contacted, response time, and whether the matter was resolved.

Please do not publish a resident’s complete address, medical information, account numbers, Social Security number, insurance information, telephone number, email address, financial records, access codes, or other private information.