Englefield Oil Corporate Office: Address, Phone Numbers and Duchess Contacts

Englefield Oil’s corporate office is in Heath, Ohio. Englefield, Inc. operates the Duchess convenience-store business and supplies fuel and lubricants. This guide separates corporate inquiries, store feedback, Crown Card assistance and commercial fuel orders.

Write a review about your Englefield Oil or Duchess experience, or use the official contacts below for assistance.

Englefield Oil Contact Numbers and Departments

The company’s older directory also publishes contactus@englefieldoil.com. The newer Englefield, Inc. website publishes the general email above. For a retail transaction, the Duchess form offers more specific categories, including gift cards, missed loyalty visits and donation or sponsorship requests. Use that form when its categories match your question.

Duchess Store Purchases and Fuel Concerns

Start with the store involved while the transaction details are easy to locate. Keep the receipt, store address, visit date and approximate time. For a fuel purchase, add the pump number, product grade, gallons and amount charged. A station’s fuel-brand sign alone may not identify the business operating that particular location.

Explain whether your concern involves an advertised price, a register price, a fuel discount, a missing item or a charge on your payment account. If a promotion is involved, record its wording, dates and participating products. Ask the store to compare the receipt with the offer rather than assuming every location or purchase qualifies for the same discount.

For a suspected pump or fuel problem, notify the store promptly and describe what you observed. Preserve the receipt and any relevant inspection or repair documents. Ask who will investigate and what supporting information is needed. A vehicle problem occurring after a fill-up does not, on its own, establish its cause; distinguish your observation from any conclusion a qualified inspection supports.

For a spill or another immediate hazard at a location, alert on-site staff and use emergency services when appropriate. A general corporate email is not a substitute for an urgent response. For routine follow-up, keep the store’s explanation and the name or reference of the team handling the concern.

Duchess Crown Card, Missing Points and App Help

The Duchess Crown Card guide explains registration, earning and redeeming points, linked cards, membership levels and inactivity rules. Registration affects available benefits, so check the account associated with the card or virtual ID you actually used. Points and visit history should be reviewed in that account before reporting a missing reward.

The Duchess contact form has separate choices for Crown Card rewards, the mobile app and a missed loyalty visit. Include the purchase date, store and receipt information in the private request. Explain whether the card was scanned, an alternate ID was entered or the purchase was completed without identifying the account. Ask what proof is needed for a review; do not assume every missed scan can be credited.

For a lost card or an apparent duplicate account, consult the official linking instructions and ask for assistance if the balances or login details do not match. Avoid creating additional accounts just to regain access, because that can make it harder to identify where earlier purchases were recorded. Keep account identifiers out of public comments.

A Crown Card rewards question is different from a payment-card or gift-card balance question. State which product you are using. If a charge remains unclear on your bank statement, ask the store about the transaction and your payment provider about the displayed account entry; a loyalty adjustment does not automatically correct a separate payment issue.

Commercial Fuel Orders, Deliveries and Fleet Accounts

The Englefield fuel-order directory separates tank-wagon orders from larger transport orders. Before calling, prepare the delivery location, product required, approximate quantity and requested delivery window. Explain any access restrictions or site-contact requirements so the order team can determine what arrangements are needed. Confirm the accepted order rather than treating an initial availability discussion as a scheduled delivery.

For an existing delivery, compare the order confirmation, delivery ticket and invoice. Identify the specific difference in product, quantity, date or price you want reviewed. If the request concerns a business account, include its reference through the company’s private channel and ask whether the matter belongs with dispatch, billing or your account representative.

Englefield’s commercial fueling page describes fleet-card services and account controls. For a declined fleet transaction, identify the card program and station, then ask the account administrator whether location access, purchase limits or required driver information affected the transaction. Do not post driver PINs or account credentials with a complaint.

For a lubricant or other product inquiry, provide the manufacturer specification or exact product designation you need and ask for the appropriate sales team. Avoid substituting a product based solely on a similar name. Keep a written record of the requested specification and what the supplier offered, particularly when the material is intended for a specific piece of equipment.

How to Escalate an Englefield or Duchess Concern

These preparation and escalation steps are suggestions:

1. Choose the right business. Begin with the Duchess location for a store transaction or the Englefield order/account team for commercial service. State the location and relevant reference in your private request.
2. Provide a short timeline. Explain the purchase or service, what happened, when you first reported it and any response received. Attach relevant documents through the channel the company specifies.
3. State the requested action. Ask for a price review, missing-points investigation, delivery trace, invoice explanation or another concrete response. Separate the issue from any unrelated purchase or earlier complaint.
4. Ask for further review. If unresolved, request a store manager, account representative or appropriate corporate team. Keep the case reference, promised next step and a copy of the written response.

If the first team redirects you, ask which information will transfer with the request and what you should provide again. Keeping one concise case history helps the next reviewer understand the issue without relying on several disconnected messages.

Englefield Oil Corporate Office Questions

Is 447 James Parkway the current address?

The company’s published directory now lists 1935 James Parkway in Heath. Use the current address above and confirm the department before mailing correspondence. The older address should not be used merely because it remains in a saved graphic or third-party directory.

What is Englefield’s HR or payroll phone number?

A dedicated public HR or payroll telephone number was not verified. Employees should use the contacts supplied by their workplace. Applicants can use the current careers page. The general company phone can help with routing without being labeled as a specialist employee-records line.

Can I report a Duchess concern directly to Englefield?

Yes, the company provides general contact channels, but the Duchess form is designed to identify the store and subject. Using that route can make the request more specific. Include prior store follow-up if you are asking for additional review.

About Englefield Oil and Duchess

Englefield traces its business to 1961 and describes itself as a family-owned company serving Ohio and West Virginia. Its operations include convenience retail, fuel transportation and supply, and lubricant-related services. The division and location involved matter more for routing a request than a broad corporate-directory label.

Related Corporate Office Guides

For other fuel and convenience-store contacts, see our BP and Speedway guides. Check the operator named on your receipt before choosing a company.

Why Trust Corporate Office Headquarters?

We checked the current and legacy company websites, corporate contact page, fuel-order and fleet directories, careers page, and Duchess contact and Crown Card guidance on September 12, 2026. Phone numbers and contact details were checked against published sources, not by calling. Corporate Office Headquarters is independent and is not affiliated with Englefield or Duchess. Practical preparation and escalation steps are our suggestions; the company’s own procedures and your transaction documents determine how a request is handled.

Share Your Englefield Oil Review

Was your experience with a Duchess store, a commercial fuel delivery, fleet service or another Englefield business? Positive and negative experiences are welcome. Describe what happened, which team you contacted and whether you received a resolution.

Use the review form below to share your experience. A review on this independent website does not send a request to Englefield Oil.