Lakewood/Cedar Bridge Road Store- If the factory gets it wrong and the customer comes back with one of a 7 blind order, they should be able to leave with the new correctly cut blind. Doesn't someone, independent of the person cutting the blind check each blind before the customer is notified to come and pick them up? It's called quality control/quality assurance. My window is bare, I wanted to leave with a a replacement blind after three trips back and forth to the store. I was told the factory is working on other orders right now. I told the clerk to tell them to stop and do my blind because it's their error. He said no we'll UPS it to you when it's ready. POOR customer service. I guess inconvenience to the customer doesn't account for anything when your staff make the mistake!
Just picked up my blinds from store 216, I took a day off went alone to pick up the blinds not realizing they were heavy. When I arrived home the color was incorrect. Doesn't someone, independent of the person cutting the blind check each blind before the customer is notified to come and pick them up? When I called the store I was told me taking a day off is not their problem but they can contact the company to correct the order. I would like to be offered a discount and have someone bring the new blinds and pick up the incorrect order. I could not believe the response that I received from Jessie (not sure of spelling) to tell me me taking a day off is not the stores problem. I am shocked at this response. I asked why they don't check at the store to confirm the order and was told that is not their job. Maybe quality control check at warehouse and also when it arrives in the store should be done. I look forwarded to working towrards resolving this issue.
installer was supposed to come tuesday, he never gave me a time salesperson did'nt know anything with regards to my install this is her sale!! she gave me the great news he's coming tomorrow i was in sales for over 30 years this is pitiful this girl should be involved with the sale from beginning to end nishs doesn't get it she needs re-training
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