AMResorts is no longer promoted as a standalone resort company. The former AMResorts and AMR Collection brands are now part of Hyatt’s Inclusive Collection, following Hyatt Hotels Corporation’s acquisition of Apple Leisure Group.
Guests seeking help with a Secrets, Dreams, Breathless, Zoëtry, Sunscape, Alua, or another former AMResorts property should generally contact the individual resort first. Unresolved concerns can be escalated to Hyatt Inclusive Collection or Hyatt Guest Care.
The former AMResorts corporate office was located in Newtown Square, Pennsylvania. That address and its corporate phone number remain in older company and business-directory records, but the current Hyatt Inclusive Collection website directs consumers to its resort-support phone number and email instead.
AMResorts Corporate Office and Customer-Service Information
- Current Consumer-Facing Name: Hyatt Inclusive Collection
- Former Company Name: AMResorts, L.P.
- Former Portfolio Name: AMR Collection
- Parent Company: Hyatt Hotels Corporation
- Legacy AMResorts Corporate Address: 7 Campus Blvd., Suite 100, Newtown Square, PA 19073, USA
- Legacy AMResorts Corporate Phone Number: 1-610-359-8130
- Hyatt Inclusive Collection Phone Number: 1-800-597-4761
- Hyatt Inclusive Collection Email: in**@*****ic.com
- Hyatt Guest Care: 1-800-323-7249
- Hyatt Guest Care Outside the Toll-Free Area: 1-402-592-6465
- Hyatt Consumer Affairs Email: co*************@***tt.com
- Hyatt Reservations: 1-800-233-1234
- World of Hyatt Customer Service: 1-888-344-9288
- Hyatt Corporate Headquarters: 150 N. Riverside Plaza, Chicago, IL 60606, USA
- Official Resort Website: Hyatt Inclusive Collection
- Inclusive Collection Contact Page: Contact Hyatt Inclusive Collection
- Hyatt Guest Feedback Form: Share Feedback About a Hyatt Stay
The Newtown Square address should be treated as a legacy corporate mailing address rather than a walk-in guest-service location. Contact Hyatt Inclusive Collection or Hyatt Guest Care before mailing documents or attempting to visit.
Is AMResorts Still in Business?
AMResorts continues to appear in older reservations, contracts, travel-agent records, online reviews, and business directories. However, guests will not generally find a current resort portfolio operating under the AMResorts name.
AMResorts introduced the AMR Collection master brand in 2021. Hyatt then completed its acquisition of AMResorts parent Apple Leisure Group on November 2, 2021.
In 2022, Hyatt launched its Inclusive Collection and later formally rebranded AMR Collection as Inclusive Collection, part of World of Hyatt. The former AMResorts website now directs visitors to the Hyatt Inclusive Collection website.
Consumers searching for AMResorts customer service should therefore use Hyatt Inclusive Collection or Hyatt Guest Care unless their reservation confirmation lists a different travel provider.
How to File an AMResorts or Hyatt Inclusive Collection Complaint
The best escalation path depends on where the reservation was made and what occurred.
- Contact the resort immediately. Speak with the front-desk manager, guest-services manager, housekeeping supervisor, food-and-beverage manager, wedding coordinator, or manager on duty.
- Request a written incident or complaint record. Ask for a case number, incident number, manager’s business card, or written confirmation of any promised resolution.
- Keep supporting records. Save the reservation confirmation, room category, rate terms, receipts, photographs, emails, text messages, medical records, and names of employees contacted.
- Contact the company that accepted payment. A travel agency, airline-vacation provider, online travel agency, wedding planner, or tour operator may control the reservation or refund.
- Contact Hyatt Inclusive Collection. Call 1-800-597-4761 or email in**@*****ic.com.
- Escalate to Hyatt Guest Care. Call 1-800-323-7249, email co*************@***tt.com, or submit the official stay-feedback form.
A complaint should identify the exact resort, destination, arrival and departure dates, reservation number, room number, booking channel, amount paid, employees contacted, and requested resolution.
Do not publicly post passport numbers, payment-card information, complete reservation numbers, home addresses, medical records, travel documents, or private employee information.
Contact the Resort or Corporate Customer Service?
Many resort concerns should begin with local management because the property can inspect a room, replace food, arrange maintenance, document an injury, or correct an account while the guest is still on-site.
Contact the Individual Resort For:
- Room cleanliness or maintenance
- Mold, mildew, odors, pests, or damaged furniture
- Housekeeping concerns
- Restaurant or food-service complaints
- Missing resort amenities
- Noise or construction concerns
- Room-category disputes
- Butler, concierge, or Preferred Club service
- Wedding and event coordination
- Accessibility concerns
- An injury or security incident
- Charges placed on the room account
Contact Hyatt Inclusive Collection or Hyatt Guest Care For:
- An unresolved complaint after speaking with resort management
- A resort that has stopped responding
- A disputed brand promise or advertised amenity
- A complaint involving senior resort management
- A delayed post-stay response
- A reservation made through an official Inclusive Collection channel
- A complaint involving multiple resorts or departments
- A request for corporate review of a documented incident
AMResorts Reservation and Booking Complaints
Before escalating a reservation problem, determine which company issued the confirmation and collected the payment.
The reservation may have been made through:
- Hyatt or Hyatt Inclusive Collection
- The individual resort
- A travel advisor
- Apple Vacations
- Funjet Vacations
- Southwest Vacations
- United Vacations
- CheapCaribbean.com
- Expedia or another online travel agency
- An airline or credit-card travel portal
- A wedding or group-travel company
A resort may be able to correct an operational problem but may not be authorized to refund a package purchased from another company. The seller that processed the payment may control cancellations, package credits, airfare, insurance, and refund decisions.
When contacting support, provide the seller’s name and clarify whether the booking was resort-only or included flights, transfers, insurance, excursions, or another travel service.
Room Type and Upgrade Complaints
Guests sometimes report receiving a room that appears different from the category, view, bedding, club level, or suite shown during booking.
Before accepting the room:
- Compare the assigned room category with the written confirmation.
- Ask management whether the room is an exact match or a substitute.
- Photograph the room and view before unpacking.
- Request written confirmation if the reserved category is unavailable.
- Ask whether an offered replacement is complimentary or requires an additional charge.
- Document any difference in bedding, location, view, amenities, or club access.
Advertising photographs may represent a room category rather than every individual room. However, a guest can still report material differences between the written reservation and the accommodation provided.
Cleanliness, Mold, and Maintenance Complaints
Report serious room-condition concerns as soon as they are discovered. Waiting until checkout can make it more difficult for management to inspect the condition or offer another room.
Potential concerns may include:
- Mold or mildew odors
- Wet walls, ceilings, or flooring
- Dirty bedding or upholstery
- Pests
- Broken locks or balcony doors
- Plumbing or air-conditioning failures
- Unsafe electrical fixtures
- Construction dust or excessive noise
Ask for the room to be inspected and request a replacement when appropriate. Keep photographs, videos, messages, and the time each report was made.
A health emergency should be handled through local medical or emergency services rather than waiting for a corporate customer-service response.
Refund and Cancellation Complaints
Hyatt states that cancellation, deposit, and refund terms vary by property and confirmed rate. The applicable policy is normally displayed during booking and included in the confirmation.
A flexible rate may have different cancellation rights than an advance-purchase, promotional, group, wedding, package, or nonrefundable rate.
For a refund dispute:
- Review the exact cancellation deadline and local time zone.
- Identify the company that processed the payment.
- Keep cancellation emails and confirmation numbers.
- Request written confirmation of any approved refund.
- Ask whether the amount will be returned as cash, card credit, travel credit, or loyalty points.
- Allow for the stated bank-processing period before filing a duplicate complaint.
A chargeback should not normally be the first step when the resort or travel seller is actively reviewing the matter. Consumers considering a billing dispute should follow their card issuer’s deadlines and instructions.
Wedding and Group-Travel Complaints
Destination weddings and group reservations frequently involve multiple departments, contracts, deposits, guest room blocks, outside vendors, and event deadlines.
Before sending money, confirm:
- The legal company named in the contract
- The resort and event location
- The wedding coordinator’s contact information
- Room-block requirements
- Deposit and cancellation terms
- Deadlines for guest lists and payments
- Included and excluded event services
- Outside-vendor charges
- Weather and relocation policies
- The escalation contact when the coordinator is unavailable
If a coordinator stops responding, copy the resort’s general management or group-sales office and contact Hyatt Inclusive Collection. Include the wedding date in the subject line and state which decisions or deadlines require immediate attention.
Injury, Security, and Safety Complaints
An injury, theft, security problem, or hazardous property condition should be reported to resort management immediately.
Ask for:
- Medical assistance when necessary
- A written incident report
- The names and positions of responding employees
- Photographs of the location
- Contact information for the resort’s risk-management or insurance representative
- A copy or reference number for any statement you are asked to sign
Read documents carefully before signing. Resort customer service is not a substitute for medical, legal, law-enforcement, consular, or travel-insurance assistance.
Travelers outside their home country may also need to contact their insurer, tour operator, embassy or consulate, or local authorities.
Unlimited Vacation Club Complaints
Unlimited Vacation Club is associated with the broader all-inclusive resort business but is different from an ordinary hotel reservation.
Membership complaints may involve:
- Sales presentations
- Membership benefits
- Annual or recurring charges
- Reservation availability
- Contract cancellation
- Upgrade offers
- Financing or payment questions
Use the contact information in the membership agreement, billing statement, or member portal. A resort front desk may not have authority to modify or cancel a vacation-club contract.
Keep the complete contract, disclosures, payment records, emails, presentation materials, and notes from sales discussions.
Current Hyatt Inclusive Collection Resort Brands
Former AMResorts portfolio brands now operating within Hyatt’s Inclusive Collection include:
- Zoëtry Wellness & Spa Resorts
- Secrets Resorts & Spas
- Breathless Resorts & Spas
- Dreams Resorts & Spas
- Alua Hotels & Resorts
- Sunscape Resorts & Spas
The broader current Hyatt Inclusive Collection also includes:
- Impression by Secrets
- Hyatt Ziva
- Hyatt Zilara
- Hyatt Vivid Hotels & Resorts
- Bahia Principe Hotels & Resorts
- Participating independent properties
Brand participation, resort ownership, management arrangements, and World of Hyatt benefits can vary by property.
Who Owns AMResorts?
AMResorts was part of Apple Leisure Group. Hyatt Hotels Corporation completed its acquisition of Apple Leisure Group in November 2021.
The former AMResorts portfolio was subsequently integrated into Hyatt’s Inclusive Collection. Hyatt Hotels Corporation is publicly traded on the New York Stock Exchange under the ticker symbol H.
Individual resorts may be owned by separate real-estate companies even when Hyatt or an affiliated company manages the property, licenses the brand, or provides reservation and marketing services.
Who Is the CEO of AMResorts?
AMResorts does not currently operate as a separate consumer-facing company with a standalone CEO listed on its resort website.
Mark S. Hoplamazian is Chairman, President, and Chief Executive Officer of Hyatt Hotels Corporation.
Javier Águila is Hyatt’s Executive Vice President and President of the Inclusive Collection.
For an ordinary guest complaint, contacting these executives directly is generally less effective than using resort management, Hyatt Inclusive Collection support, or Hyatt Guest Care.
A Brief History of AMResorts
AMResorts was established in 2001 as part of Apple Leisure Group’s expanding resort-management and vacation business.
The company developed and managed a portfolio of luxury and upscale all-inclusive brands in Mexico, the Caribbean, Central America, and Europe. Its best-known brands included Secrets, Dreams, Breathless, Zoëtry, Sunscape, and Alua.
In 2021, AMResorts brought its primary resort brands together under the AMR Collection name.
Hyatt completed its acquisition of Apple Leisure Group on November 2, 2021. Hyatt launched the Inclusive Collection in May 2022 and formally rebranded AMR Collection as Inclusive Collection in December 2022.
The AMResorts name may therefore still appear in older complaints, reservations, contracts, articles, and search results even though Hyatt Inclusive Collection is now the correct current brand.
AMResorts Reviews and Complaints
Three reader reviews are currently visible on this CorporateOfficeHeadquarters.com page. All three describe negative guest experiences involving former AMResorts properties.
Reported concerns include:
- Mold or mildew odors in guest rooms
- Dirty furniture and bedding
- Delayed room changes
- Unresponsive butler or concierge service
- Allegedly discourteous resort employees
- A room that did not meet the guest’s expectations
- An injury involving a resort walkway
- A guest being locked out before the scheduled checkout date
- Difficulty receiving responses from a destination-wedding department
The reviews reference Breathless Montego Bay, Sunscape Sabor Cozumel, and Secrets Bahia Mita.
These comments represent individual guest accounts and do not establish that every Hyatt Inclusive Collection property or guest will have the same experience.
AMResorts and Hyatt Inclusive Collection Competitors
Hyatt Inclusive Collection competes with other all-inclusive, luxury, resort, and vacation companies, including:
- Sandals Resorts
- Beaches Resorts
- RIU Hotels & Resorts
- Iberostar Hotels & Resorts
- Club Med
- Marriott all-inclusive resorts
- Hilton all-inclusive resorts
- Wyndham Alltra
Travelers may also compare resort pricing and vacation options through:
Airbnb, Vrbo, Expedia, and Kayak are booking or accommodation alternatives rather than direct equivalents to a managed all-inclusive resort portfolio.
Official AMResorts and Hyatt Resources
- Hyatt Inclusive Collection Website
- Hyatt Inclusive Collection Contact Page
- Hyatt Contact Information by Region
- Hyatt Stay Feedback Form
- Hyatt Cancellation and Reservation FAQs
- World of Hyatt Customer Service
- Find a Hyatt or Inclusive Collection Resort
- Hyatt Careers
Frequently Asked Questions About AMResorts
Where is the AMResorts corporate office?
The legacy AMResorts corporate-office address is 7 Campus Blvd., Suite 100, Newtown Square, PA 19073. The current Hyatt Inclusive Collection contact page does not present that location as a guest-service office.
What is the AMResorts corporate phone number?
The legacy AMResorts corporate number is 1-610-359-8130. For current resort information and customer assistance, use Hyatt Inclusive Collection at 1-800-597-4761.
What is the current AMResorts customer-service number?
The official Hyatt Inclusive Collection contact number is 1-800-597-4761.
What is the AMResorts customer-service email?
Did AMResorts change its name?
Yes. AMResorts introduced AMR Collection in 2021. Hyatt later rebranded AMR Collection as Hyatt’s Inclusive Collection.
Does AMResorts still own Secrets and Dreams Resorts?
Secrets and Dreams are now brands within Hyatt’s Inclusive Collection. Individual resort properties may be owned by separate property companies and managed or branded through Hyatt affiliates.
How do I complain about a Secrets or Dreams resort?
Contact the resort manager first. If the matter remains unresolved, call Hyatt Inclusive Collection at 1-800-597-4761 and then escalate to Hyatt Guest Care at 1-800-323-7249.
How do I contact Hyatt Guest Care?
Call 1-800-323-7249, call 1-402-592-6465 from outside the toll-free area, email [co*************@***tt.com](mailto:co*************@***tt.com” data-original-string=”U7l35vRQ4qH80NHPkgt9nQ==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” title=”This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.), or use Hyatt’s online feedback form.
Who is the CEO of AMResorts?
AMResorts no longer publishes a separate standalone CEO. Mark S. Hoplamazian is Chairman, President, and CEO of Hyatt Hotels Corporation. Javier Águila is President of Hyatt’s Inclusive Collection.
Can the resort refund a third-party vacation package?
Not always. The travel agency, airline-vacation company, or online booking platform that processed the payment may control the refund. Contact both the resort and the seller.
What should I do if my resort room has mold or is dirty?
Report the condition immediately, request an inspection and another room, photograph the problem, and obtain the manager’s name and a written complaint or incident number.
How do I complain about an AMResorts destination wedding?
Contact the wedding coordinator and resort management in writing. Identify the wedding date, contract, deposits, unanswered questions, and approaching deadlines. Escalate unresolved issues to Hyatt Inclusive Collection.
How do I cancel an AMResorts or Inclusive Collection reservation?
Review the cancellation policy in the confirmation and contact the company that issued the booking. Cancellation and refund rules vary by resort, rate, package, and seller.
How do I contact World of Hyatt?
World of Hyatt members in the United States and Canada can call 1-888-344-9288 for account and loyalty-program assistance.
Can I visit the Newtown Square corporate office?
The address should not be treated as a public customer-service counter. Contact Hyatt Inclusive Collection before mailing documents or attempting to visit.
Can CorporateOfficeHeadquarters.com resolve my resort complaint?
No. CorporateOfficeHeadquarters.com is an independent information and consumer-review website. It cannot access reservations, move guests, issue refunds, investigate resort employees, modify wedding contracts, or require Hyatt or a resort owner to respond.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes independent corporate-office and complaint information to help consumers find the correct company contact.
This page distinguishes the former AMResorts corporate identity from the current Hyatt Inclusive Collection, identifies current customer-service routes, explains how third-party travel bookings affect complaints, and summarizes reviews submitted by readers.
Company names, resort ownership, management agreements, addresses, telephone numbers, brands, executives, reservation policies, and complaint procedures can change. Confirm important information through Hyatt, the resort, and the company that issued the reservation.
Page Update Note
Last Updated: July 21, 2026
This AMResorts page was substantially rebuilt to explain that AMResorts and AMR Collection have transitioned into Hyatt Inclusive Collection, retain the legacy Newtown Square corporate information with appropriate context, add current Hyatt Inclusive Collection and Hyatt Guest Care contacts, clarify the correct resort complaint process, address third-party bookings and refunds, update ownership and leadership, list current resort brands, summarize visible guest reviews, and target current AMResorts corporate-office and customer-service searches.
Share Your AMResorts or Hyatt Inclusive Collection Experience
Have you contacted AMResorts, Hyatt Inclusive Collection, Hyatt Guest Care, Secrets, Dreams, Breathless, Zoëtry, Sunscape, Alua, Hyatt Ziva, Hyatt Zilara, or another participating resort?
Share the resort name and destination, booking channel, dates of the experience, department contacted, response time, requested resolution, and whether the matter was resolved.
Privacy warning: Do not post complete reservation numbers, passport details, payment-card information, home addresses, medical records, travel documents, wedding-contract signatures, private telephone numbers, private email addresses, employee personal information, or confidential correspondence.
Comments containing threats, unsupported criminal accusations, discriminatory statements, private personal information, or material unrelated to the resort experience may be edited or removed.
Disclaimer
CorporateOfficeHeadquarters.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by, or operated by AMResorts, AMR Collection, Apple Leisure Group, Hyatt Hotels Corporation, Hyatt Inclusive Collection, World of Hyatt, Unlimited Vacation Club, any resort owner, travel agency, tour operator, airline, wedding provider, or booking platform.
Addresses, telephone numbers, ownership, executives, brands, resort participation, amenities, reservation terms, cancellation policies, refund decisions, loyalty benefits, and complaint procedures may change. This page does not provide legal, medical, safety, insurance, financial, employment, travel, or consumer-rights advice.