Snapchat’s parent company, Snap Inc., lists its corporate headquarters at 3000 31st Street, Santa Monica, California 90405. Its published company telephone is 310-399-3339. Account access, safety reports and subscription questions have separate online processes; the corporate number is not verified as a Snapchat account-recovery hotline.
Share your Snapchat review, or use the official support routes below for help from Snapchat.
Snapchat corporate office — quick answers
Corporate company: Snap Inc.
Headquarters address: 3000 31st Street, Santa Monica, CA 90405, USA.
Corporate phone: 310-399-3339. Published company telephone; not a verified HR, account-unlocking or refund line.
Account and app help: Official Snapchat Support.
Source: Snap Inc.’s annual report. Corporate details and support guidance checked September 12, 2026.
On This Page
Snapchat Corporate Office and Support Contacts
| Reason for contacting | Contact | Purpose |
|---|---|---|
| General company inquiry | 310-399-3339 | Published Snap Inc. company telephone; ask for the appropriate corporate department. |
| Locked Snapchat account | Official locked-account guidance | Read the explanation that matches the message shown when you log in. |
| Possible account takeover | Compromised-account help | Official steps for securing an account and obtaining further help. |
| Abuse, impersonation or other content concern | Snapchat reporting instructions | Select the process for the account, message, Snap or other content involved. |
| Subscription cancellation | Snapchat+ and Memories+ cancellation help | Follow the route for the platform where you purchased the subscription. |
| Employment opportunities | Snap careers | Official job listings and applications. |
| Company reporting or shareholder information | Investor Relations on Snap’s corporate website | Company financial reports, announcements and investor resources; separate from app support. |
If you write to the corporate office, identify Snap Inc., the intended department and the business purpose of the letter. A mailing address is useful for company correspondence, but sending a letter does not replace a support process that Snapchat requires inside the app.
Locked and Compromised Snapchat Accounts
When your account is locked
Read the exact login message before choosing a recovery route. Snapchat distinguishes different kinds of locks. Its locked-account article says eligible users can try logging in and select “Appeal Decision” in the app. If that option is absent, the lock is not eligible for that appeal process. Additional support tickets outside the approved process do not speed up the appeal or change the lock status.
Keep the message and any existing appeal confirmation for your own records. Describe the problem using the wording displayed on screen instead of assuming that every failed login is a permanent ban. Follow the instructions associated with that particular message; do not rely on a generic promise that all accounts unlock after the same waiting period.
When someone else may have accessed your account
Snapchat’s compromised-account guidance recommends changing your password, confirming the email address and mobile number in account settings, and ending unfamiliar sessions. It directs users who need more help to its Support Bot. Snapchat says it does not need your password or My Eyes Only passcode to assist you.
For a private support exchange, prepare a short timeline of the changes you noticed, such as an unexpected login alert or an email-address change. Separate what you still control from what you can no longer access. That distinction explains the issue more clearly than simply saying the account is “broken.”
Protect your login and private content. Do not post passwords, recovery codes, My Eyes Only passcodes, private chats, children’s personal details or identity documents in a public review. Use Snapchat’s official help channels for account information. A review on this site does not open a Snapchat support case.
Reporting a Snapchat Account, Message or Other Content
Snapchat publishes different reporting instructions for accounts, messages, Stories, Snaps, ads and other features. For an account, its guidance says to press and hold the person’s name on the Chat screen, select Manage Friendship and then Report. A Chat message can be reported by pressing and holding that message and selecting Report.
Use the official reporting guide for the exact content type, including the web reporting route when an in-app report is unavailable. Snapchat also states that employees do not provide assistance by contacting users through Snap or Chat; it asks users to report accounts claiming to do that.
In your report, identify the specific content and explain the concern clearly. Avoid sending unrelated material or encouraging other people to repost it. If you keep a reference for your own records, store it privately and do not expose another person’s sensitive information in a public complaint.
Snapchat+ and Memories+ Billing, Cancellation and Refunds
Start with your subscription receipt. Snapchat’s cancellation instructions route iOS purchases through the App Store, Android purchases through Google Play, and web purchases through the Snapchat accounts portal. The relevant question is where the subscription was purchased, rather than which phone you happen to be using now.
Cancellation and a refund request are separate actions. Check that the renewal status changed and keep the confirmation. If you also want a past charge reviewed, follow the official refund instructions. Snapchat directs Apple and Google purchases to those providers, and its web-subscription rules vary by region. A refund request should not be treated as an assurance that a refund will be issued.
Record the plan name, purchase date, billed amount and provider shown on the receipt. If several people share a device or payment method, establish which account made the purchase before contacting support. Send the transaction reference only through the provider’s secure process and hide payment information in any screenshot.
How to Prepare and Follow Up on a Support Request
The following are practical suggestions for explaining an issue; they are not a separate Snapchat escalation policy:
- Identify the category. State whether the issue involves login, an account lock, suspicious access, content reporting or a subscription charge. Include the exact error message where applicable.
- Describe one sequence of events. Give the approximate date, the action you attempted and what happened next. Mention whether the issue occurs in the mobile app or on the website.
- Explain what you already tried. List relevant official troubleshooting steps without adding passwords, security codes or unnecessary private content.
- Keep the existing reference. Retain support or appeal confirmations. Use the permitted follow-up process for that case and explain what remains unresolved.
For an ordinary app problem, information about your device, operating system and app version can help make a report reproducible. For a billing problem, the receipt and billing provider matter more. Match the supporting details to the issue instead of attaching your entire account history.
Corporate contact graphic; not a headquarters photograph or an account-recovery number.
Snapchat Corporate Office Questions
Can the corporate telephone unlock my Snapchat account?
The published number is a company contact, and no dedicated telephone account-unlocking service was verified. Use the official process corresponding to the message in your account. This guide does not identify an executive telephone shortcut to recovery.
Is there a public Snapchat HR or payroll number?
A dedicated public HR or payroll telephone was not verified from the sources reviewed. Applicants should use Snap’s official careers site and their recruiting correspondence. Employees should use workplace-provided contacts for payroll, benefits and internal systems.
Can I go to the Santa Monica office for technical support?
The company’s filing establishes its corporate address, not a walk-in account-support service. Confirm any business appointment with the intended recipient before traveling. For app assistance, begin with Snapchat Support.
Does posting a review here notify Snapchat?
No. Use Snapchat’s reporting or support process to submit an official request. A public review can describe your experience, but it does not submit an appeal, cancel a subscription or report content inside the service.
About Snap Inc. and Snapchat
Snap Inc. is the company behind Snapchat, and its Class A shares trade on the New York Stock Exchange under SNAP. Corporate reporting, employment and investor inquiries concern that company; an individual Snapchat account has its own support processes. Keeping those functions separate helps readers reach the right starting point.
Related Corporate Office Guides
For other social platforms, see our Instagram and Pinterest corporate office guides.
Why Trust Corporate Office Headquarters?
We checked Snap’s annual report, official careers and investor information, and Snapchat’s account, reporting and subscription guidance on September 12, 2026. The telephone was verified from published sources, not by calling. Corporate Office Headquarters is independent and is not affiliated with Snap Inc. or Snapchat.
Share Your Snapchat Review
Describe the feature or service involved, the support route you used and the outcome. Positive and negative experiences are welcome. Keep login information, private conversations and personal identifiers out of public comments and photos.