In-Shape Fitness operates a network of full-service health clubs across California. People often search for the In-Shape corporate office when they need its mailing address, headquarters information, membership support, billing help, cancellation guidance, club complaint escalation, leadership details, or assistance with an unresolved facility concern.
The business was previously widely known as In-Shape Health Clubs and later as In-Shape Family Fitness. Its current website generally uses the shorter In-Shape Fitness brand. Current public materials identify a Stockton mailing address and an Orangevale business address, but In-Shape does not clearly label one public location as its sole staffed physical headquarters.
In-Shape Fitness Corporate Office and Contact Information
- Current Brand: In-Shape Fitness
- Other Names: In-Shape Health Clubs, In-Shape Family Fitness and InShape
- Website Operator: In-Shape Fitness Solutions, LLC
- Official Member Services and Mailing Address: 6507 Pacific Avenue, #344, Stockton, CA 95207, USA
- Current Orangevale Business Address: 8680 Greenback Lane, Suite 108, Orangevale, CA 95662, USA
- General Member Support: Contact In-Shape Member Services
- Manage Membership and Billing: In-Shape Account Tools
- Membership Cancellation: In-Shape Cancellation Instructions
- Privacy Request Phone Number: 1-866-422-5348
- Chief Executive Officer: Randy Karr
- Careers: In-Shape Fitness Careers
- Club Locator: Find an In-Shape Fitness Club
- Official Website: inshape.com
Phone-number notice: In-Shape’s current official Member Services page does not prominently publish a general membership or corporate customer-service telephone number. It directs members to self-service tools, an online support form, and local club teams.
The number 1-866-422-5348 is specifically published for California consumer-privacy requests. It should not be treated as the ordinary billing, cancellation, club complaint, or membership-support line.
Older listings may show 1-209-472-2450, 1-209-472-2231, or 1-800-546-7427. These numbers are not currently displayed as general support or corporate-office numbers on In-Shape’s official website. Members should use the official support form or contact their local club rather than relying on an older directory listing.
Where Is the In-Shape Fitness Corporate Office?
In-Shape currently publishes 6507 Pacific Avenue, #344, Stockton, California 95207 as its Member Services and mailing address. The same address appears in the company’s privacy materials and membership-related terms.
This is best described as the official Stockton mailing address rather than a publicly confirmed walk-in headquarters. Members should not visit this address expecting a customer-service counter, billing department, club manager, or executive office.
Current promotional disclosures also identify In-Shape Family Fitness at 8680 Greenback Lane, Suite 108, Orangevale, California 95662. The Orangevale address is associated with the combined business that brought together In-Shape Health Clubs and California Family Fitness.
Because current public materials use both locations for different purposes, correspondence should be sent only to the address specified for the particular issue. Membership cancellation notices should follow the address and process stated in the member’s agreement and In-Shape’s current cancellation instructions.
Is In-Shape Headquarters Still in Stockton?
Stockton remains the company’s officially published Member Services and mailing location. However, In-Shape does not currently describe 6507 Pacific Avenue as its sole physical executive headquarters.
Older In-Shape Health Clubs operations were strongly associated with Stockton, and many people continue to search for “InShape Stockton corporate phone number,” “In-Shape Stockton headquarters,” or the 6507 Pacific Avenue address.
The company’s current structure also has a significant Orangevale connection through the former California Family Fitness organization and the combined In-Shape Family Fitness business. For the most accurate description, the Stockton address should be presented as the official mailing and Member Services address, while Orangevale is identified as another current business address.
How to Contact In-Shape Member Services
In-Shape encourages members to begin with its online self-service tools. These tools can help with payments, billing-method updates, membership changes, cancellation requests, account questions, and other routine matters.
- Account and Self-Service Tools: Use the official Manage My Account page.
- Email Support: Submit a support ticket through the official Member Services form.
- Club-Specific Issue: Contact or visit the In-Shape club involved and ask for the appropriate manager.
- Billing Question: Review the Billing FAQs, check the Member Hub, and submit a support request if the charge remains unexplained.
- Cancellation: Follow the official online, mail, or in-person cancellation procedure and retain confirmation.
- Privacy Request: Use the privacy request form, write to the Stockton address, or call 1-866-422-5348.
- Employment: Apply through the official careers page rather than Member Services.
When submitting a support ticket, include the home club, membership type, general issue, relevant dates, previous support attempts, and the resolution being requested. Do not include more payment or identity information than the secure form requires.
In-Shape Corporate Phone Number
In-Shape does not currently display a clearly designated general corporate-office phone number on its official contact page.
Older sources commonly list 1-209-472-2231 as the In-Shape corporate phone number. The preserved image on this page also displays that number. However, it is not currently confirmed through In-Shape’s public contact information and should be treated as a legacy listing.
Members looking for an InShape corporate phone number, In-Shape billing phone number, or In-Shape customer-service phone number should use the official support form or contact their local club. Calling an older number may result in a disconnected line, incorrect department, or delayed assistance.
Who Owns In-Shape Fitness?
In-Shape Health Clubs was acquired in 2023 by an investment group connected with Perpetual Capital. The acquisition brought In-Shape together with California Family Fitness under a combined business known as In-Shape Family Fitness.
The two club networks later began operating under a unified brand, giving eligible members broader access to clubs throughout California. The consumer-facing brand is now generally presented as In-Shape Fitness.
Current website legal materials identify In-Shape Fitness Solutions, LLC as the company operating the site and handling consumer, applicant, contractor, and privacy information.
Who Is the CEO of In-Shape Fitness?
Randy Karr is the Chief Executive Officer of In-Shape Family Fitness. He previously led California Family Fitness and became CEO of the combined organization after the acquisition and unification of the two club groups.
Executive roles and legal business structures can change. Vendors, applicants, journalists, legal correspondents, and other parties with time-sensitive corporate matters should verify current leadership before directing correspondence to a named executive.
About In-Shape Fitness
In-Shape Fitness operates more than 60 clubs across California. Club amenities vary by location and may include cardiovascular and strength equipment, group fitness studios, personal training, swimming pools, spas, saunas, basketball, tennis, pickleball, racquetball, child-care areas, recovery equipment, and outdoor recreation spaces.
Some locations were historically operated as California Family Fitness clubs, while others belonged to the original In-Shape Health Clubs network. The combined brand gives members access based on their selected membership level, home club, and club network.
Not every amenity is available at every location. Before joining or upgrading, members should review the individual club page, tour the facility, confirm the applicable membership network, and obtain important promises in writing.
Common Reasons Members Contact In-Shape
- Finding the In-Shape corporate office or headquarters address
- Looking for an InShape corporate phone number
- Questioning monthly dues or an annual fee
- Canceling or freezing a membership
- Disputing continued billing after a cancellation request
- Updating a payment method
- Requesting a refund or account credit
- Changing a home club or membership network
- Resolving a Member Hub or mobile-app problem
- Reporting broken fitness equipment
- Reporting a closed pool, spa, sauna, court, or other amenity
- Reporting locker-room, shower, restroom, or cleanliness concerns
- Escalating a safety or accessibility complaint
- Questioning personal-training charges or cancellation terms
- Reporting staff conduct or a lack of management follow-up
- Seeking employment or support-center job information
In-Shape Billing Questions and Fees
In-Shape states that recurring membership dues are generally drafted on or about the second day of each month. An additional charge around the middle of the month may be an annual fee rather than a duplicate monthly payment.
Currently published fee categories include:
- Annual Fee: Published as $49.99 for a single membership or $89.98 for a membership with two or more members
- Credit Card Service Fee: Published as $4.99
- Statement Fee: Published as $14.99
- Returned-Item Fee: Published as $9.99
- Membership Hold Fee: Published as $5 per month
- Processing Fee: Published as $10
- Reservation No-Show Fee: Published as $2 for certain amenities or classes
- Early Cancellation Fee: May apply to certain term memberships according to the member’s agreement
Fees, promotions, club pricing, network access, membership packages, and agreement terms can change. A member’s signed agreement and current account records control the actual amount owed.
If a bill is higher than expected, review recent membership changes, promotional credits, annual fees, prorated amounts, unpaid balances, returned payments, service fees, and any additional people or programs attached to the account.
How to Cancel an In-Shape Fitness Membership
In-Shape states that the primary member may cancel through the applicable self-service cancellation process. Its membership terms also provide for written cancellation by mail or cancellation in person at a physical In-Shape facility.
The company generally requires at least 30 days’ notice. Members may continue to have club access and may owe prorated dues or other outstanding charges during the notice period.
- Sign in to the Member Hub and locate the membership-management or cancellation option.
- Review the effective date, final billing amount, and any fees before submitting the request.
- Save a screenshot or copy of the submission and confirmation.
- If canceling by mail, use the address stated in the membership agreement and current In-Shape terms.
- Consider using a trackable mailing method and keep proof of delivery.
- If canceling in person, request a dated written receipt or confirmation.
- Monitor the payment account after the effective cancellation date.
- Contact In-Shape promptly if another charge appears unexpectedly.
Do not assume that removing a payment card, canceling a bank draft, stopping attendance, or telling a trainer automatically cancels the underlying membership agreement.
California Health Club Contract Rights
California maintains specific laws governing health-studio service contracts. Depending on the contract and circumstances, consumers may have rights involving an initial cancellation period, disability, death, relocation, unavailable services, delayed club openings, or other contract issues.
The California Department of Consumer Affairs health-studio contract guide explains general consumer rights. Members should review their own agreement and obtain qualified legal advice when a dispute involves a large amount, collection activity, injury, disability, or a contested contractual right.
How to Escalate an In-Shape Complaint
- Start with the local club. Ask for the department manager, membership manager, operations manager, fitness manager, or general manager connected to the concern.
- Document the problem. Record the club location, dates, equipment or amenity involved, billing amount, membership provision, and previous conversations.
- Submit a Member Services ticket. Use In-Shape’s official contact form and request written acknowledgment.
- Request a case number. Save the ticket number, emails, screenshots, names of departments contacted, and promised response dates.
- State the requested resolution. Examples include a repair, refund, credit, cancellation confirmation, fee review, membership correction, safety inspection, or written explanation.
- Follow up in writing. If the complaint remains unresolved, send a concise written summary to the official Stockton mailing address.
- Protect payment-dispute deadlines. For an unauthorized or unresolved charge, contact the bank or card issuer before its dispute deadline expires.
- Use an appropriate public agency when necessary. Serious safety, health, accessibility, contract, or deceptive-business complaints may require a local agency, state consumer office, or qualified professional.
Facility problems such as broken lockers, pools, spas, showers, courts, or exercise equipment generally require local inspection and repair. Give club management enough information to locate the issue, including the exact area, date observed, and whether it presents an immediate safety concern.
Pool, Equipment and Facility Complaints
The visible reviews on this page focus heavily on facility maintenance. Complaints mention lockers remaining broken, recurring pool mechanical problems, cleanliness supplies, towels, showers, and alleged delays in addressing safety or operational concerns.
For a facility complaint:
- Notify the front desk or manager promptly.
- Explain whether the problem affects safety, accessibility, sanitation, or an advertised membership amenity.
- Ask whether the amenity is temporarily closed and whether a repair date is available.
- Submit the concern in writing if it continues.
- Take photographs only where permitted and never photograph members in locker rooms, bathrooms, child-care areas, or other private spaces.
- For an immediate hazard, keep away from the affected area and notify club staff at once.
A temporary closure for maintenance does not necessarily entitle every member to a refund or cancellation. Review the membership agreement and applicable California consumer guidance when a major promised facility or service remains unavailable for an extended period.
In-Shape Reviews and Complaints
The current visible comments on CorporateOfficeHeadquarters.com describe individual complaints involving the Victorville, Browns Valley, and Rancho Solano clubs.
- Victorville: A member reported that damaged men’s locker-room lockers allegedly remained unrepaired for more than a year despite repeated reports.
- Browns Valley: A member described a prolonged lap-pool closure, recurring pool and hot-tub problems, unavailable supplies, cleanliness concerns, and frustration with the speed of repairs.
- Rancho Solano: A member reported concern about a hanging cable, staff response, tennis-court interference, and a perceived lack of management follow-up.
These reviews are individual, unverified accounts. They do not establish that every In-Shape club, employee, manager, pool, locker room, or facility has the same conditions.
When leaving an In-Shape review, include the club location, general membership type, approximate dates, department contacted, whether management responded, and whether the matter was resolved. Avoid naming lower-level employees unless identification is essential to understanding a serious complaint.
Privacy and Account-Security Warning
Gym membership complaints can involve payment records, addresses, health information, children, access credentials, photographs, and contract documents. Do not post private information in a public review.
- Do not post a membership or account number.
- Do not post payment-card, bank-account, or billing details.
- Do not post a password or one-time security code.
- Do not post a home address, personal phone number, or private email address.
- Do not post medical, disability, injury, or health information unless strictly necessary and appropriately protected.
- Do not identify children or post photographs of children.
- Do not post unredacted contracts, receipts, statements, support tickets, or cancellation confirmations.
- Do not photograph people in locker rooms, showers, restrooms, saunas, or changing areas.
Use the official In-Shape website, Member Hub, or verified local club information when signing in, making a payment, or submitting personal details. Be cautious with third-party cancellation services, unofficial support numbers, and unexpected messages offering refunds or account assistance.
In-Shape Fitness Competitors and Related Corporate Offices
In-Shape competes with national gym chains, California fitness clubs, premium athletic clubs, budget gyms, boutique studios, recreation centers, and independently operated fitness facilities.
- 24 Hour Fitness Corporate Office
- Planet Fitness Corporate Office
- LA Fitness Corporate Office
- Crunch Fitness Corporate Office
- Orangetheory Fitness Corporate Office
- Life Time Fitness Corporate Office
Members may compare companies based on monthly dues, annual fees, cancellation procedures, club networks, pools, courts, child-care programs, class schedules, personal training, operating hours, cleanliness, maintenance, and management response.
Frequently Asked Questions About In-Shape Corporate Office
Where is the In-Shape Fitness corporate office?
In-Shape publishes 6507 Pacific Avenue, #344, Stockton, CA 95207 as its Member Services and mailing address. Current business materials also identify 8680 Greenback Lane, Suite 108, Orangevale, CA 95662.
What is the In-Shape headquarters address?
The best officially published address for member correspondence is 6507 Pacific Avenue, #344, Stockton, CA 95207. In-Shape does not currently make clear that this mailing address is a staffed walk-in executive headquarters.
What is the InShape corporate phone number?
In-Shape’s current official contact page does not prominently publish a general corporate-office phone number. Older listings show 1-209-472-2231, but this number is not currently verified through In-Shape’s public contact information.
What is the In-Shape customer-service phone number?
In-Shape currently directs members to its online Member Services form, Member Hub tools, and local clubs rather than prominently publishing a general customer-service phone number.
Is 1-866-422-5348 the In-Shape billing number?
No. In-Shape publishes 1-866-422-5348 specifically for California consumer-privacy requests. It is not identified as the regular membership or billing support number.
How do I contact In-Shape Member Services?
Use the official Contact Member Services page, sign in to the Member Hub, or contact the local club involved. The online form allows members to submit an electronic support request.
How do I cancel an In-Shape membership?
The primary member can use the applicable online cancellation process. In-Shape’s terms also provide for cancellation by written notice mailed to the designated address or submitted in person at a club. The company generally requires 30 days’ notice.
Why was I billed after canceling In-Shape?
In-Shape states that cancellation generally takes effect after a 30-day notice period. Members may owe prorated dues and outstanding charges during that period. Review the effective cancellation date and written confirmation.
Who owns In-Shape Fitness?
In-Shape was acquired through an investment structure connected with Perpetual Capital and combined with California Family Fitness under In-Shape Family Fitness.
Who is the CEO of In-Shape Fitness?
Randy Karr is identified as the Chief Executive Officer of In-Shape Family Fitness.
Is In-Shape Health Clubs still operating?
The clubs continue operating, but the business has been combined with California Family Fitness and now generally uses the In-Shape Fitness brand.
How many In-Shape Fitness clubs are there?
In-Shape currently describes its network as more than 60 clubs across California. The exact number can change as clubs open, close, relocate, or are reorganized into different membership networks.
How do I complain about an In-Shape club?
Start with the club’s manager, document the problem, and submit a Member Services support ticket. Request written confirmation or a case number and clearly state the resolution being requested.
Can I mail a complaint to In-Shape?
Written member correspondence may be sent to In-Shape at 6507 Pacific Avenue, #344, Stockton, CA 95207. Use a trackable method for cancellation notices or important disputes and keep a copy.
Is 6507 Pacific Avenue an In-Shape gym?
No In-Shape club is currently identified at that suite through the company’s club directory. The address is published as a mailing and Member Services address, not as a gym where members should expect to exercise or receive walk-in support.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate-office addresses, headquarters information, ownership and leadership details, complaint guidance, related-company resources, and a public forum for consumer reviews.
Corporate structures, addresses, executives, phone numbers, club locations, membership terms, fees, support channels, and cancellation procedures can change. Readers should verify account-specific information directly with In-Shape before making payments, mailing a cancellation, visiting an office, disputing a charge, or sharing personal information.
Page Update Note
This In-Shape Fitness corporate-office page was updated on July 23, 2026 to reflect the current In-Shape Fitness branding, the combination of In-Shape Health Clubs and California Family Fitness, In-Shape Fitness Solutions, LLC, the Stockton mailing address, the Orangevale business address, Randy Karr’s leadership, current online Member Services routes, the absence of a verified general corporate phone number, billing and cancellation guidance, California health-club contract resources, visible review themes, QueryHunter corporate-office searches, privacy warnings, and related fitness-company links.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with, endorsed by, or sponsored by In-Shape Fitness, In-Shape Health Clubs, In-Shape Family Fitness, In-Shape Fitness Solutions, LLC, In-Shape Family Fitness, LLC, California Family Fitness, Perpetual Capital, any In-Shape club, any employee, any trainer, any payment processor, or any membership representative.
This page is provided for informational, corporate-contact, complaint, and review purposes only. Addresses, ownership structures, legal entities, executives, phone numbers, club locations, operating hours, support procedures, membership prices, annual fees, cancellation requirements, refund policies, billing dates, amenities, and contract terms may change. Verify important information directly with In-Shape and review your own membership agreement before acting.
Share Your In-Shape Fitness Experience
Have you contacted In-Shape Fitness about its corporate office, Member Services, billing, cancellation, annual fees, a club manager, personal training, pool access, broken equipment, locker rooms, cleanliness, classes, child care, account access, or an unresolved complaint? Share your experience below and explain which club or support route you used and whether the problem was resolved.
Privacy warning: Do not post your membership number, support-ticket number, payment details, bank information, password, verification code, home address, personal phone number, private email address, medical information, child information, employee personal information, cancellation documents, billing statements, or unredacted screenshots in a public review.