The Army & Air Force Exchange Service, commonly called AAFES or the Exchange, is headquartered in Dallas, Texas. It provides tax-free retail goods, online shopping, restaurants, fuel, military clothing, movie theaters and other services to eligible military communities around the world.
Customers often search for AAFES headquarters after a local Exchange, ShopMyExchange representative, shipping provider, MILITARY STAR account representative or Human Resources office has not resolved an order, refund, payment, account, employment or customer-service concern.
The Army & Air Force Exchange Service is headquartered at 3911 South Walton Walker Boulevard in Dallas.
AAFES Headquarters and Corporate Office Information
- Full Name: Army & Air Force Exchange Service
- Common Names: AAFES, the Exchange, Army Exchange, Air Force Exchange, PX and BX
- AAFES Headquarters Address: 3911 South Walton Walker Boulevard, Dallas, TX 75236-1598
- AAFES Headquarters Phone Number: 1-214-312-2011
- ShopMyExchange Customer Service: 1-800-527-2345
- TDD Customer Assistance: 1-800-423-2011
- Customer Relations and Store Feedback: 1-800-527-6790
- Customer-Service Hours: Monday–Saturday, 6:00 a.m.–10:00 p.m. Central Time
- Human Resources Support Center: 1-214-312-6190
- Retiree Benefits: 1-800-519-3381
- MILITARY STAR Customer Service: 1-877-891-7827
- Official Shopping Website: ShopMyExchange.com
- Official Organization Website: AAFES.com
- Customer-Service Contact Page: Contact the Exchange
- Customer Feedback Form: Submit Exchange Feedback
- Store Locator: Find an Exchange Store
- Careers: ApplyMyExchange.com
- Director and Chief Executive Officer: Brad Bingham
- President and Chief Operating Officer: Marla S. Randolph
- Chief Human Resources Officer: Cedric A. Brown
Important: The number 1-214-312-2011 is the AAFES headquarters switchboard. It is not the primary number for online orders, store complaints, MILITARY STAR accounts, job applications, employee benefits or product returns.
Where Is AAFES Headquarters?
AAFES headquarters is located at:
Army & Air Force Exchange Service
3911 South Walton Walker Boulevard
Dallas, TX 75236-1598
The headquarters is in Dallas rather than on an Army or Air Force installation. The Dallas organization supports Exchange retail, e-commerce, logistics, finance, Human Resources, merchandising, legal, technology, customer relations, food and service operations around the world.
The headquarters address should not be used for ordinary merchandise returns unless an Exchange representative specifically provides written mailing instructions.
What Is the AAFES Headquarters Phone Number?
The verified AAFES headquarters switchboard is 1-214-312-2011.
The headquarters switchboard may be appropriate for:
- Corporate and administrative inquiries
- Locating an AAFES headquarters department
- Business, supplier and contracting matters
- Legal or regulatory correspondence
- Media and public-affairs inquiries
- A serious unresolved issue with an existing case number
- Employee or retiree matters requiring headquarters routing
Calling the switchboard does not guarantee direct access to the Director and CEO or another senior executive. A consumer complaint may be routed to Customer Relations, ShopMyExchange customer service, MILITARY STAR, a regional office or the Exchange location involved.
AAFES Customer Service Phone Number and Hours
ShopMyExchange customer service can be reached at:
- Toll-Free Customer Service: 1-800-527-2345
- TDD: 1-800-423-2011
- Customer-Service Hours: Monday through Saturday, 6:00 a.m.–10:00 p.m. Central Time
- Online Contact and Chat: Exchange Customer Service
Use ShopMyExchange customer service for:
- Online order status
- Shipping and delivery problems
- Returns and refunds
- Damaged, missing or incorrect products
- Account access
- Authorized-patron verification
- Gift cards
- Warranties
- Marketplace purchases
- Online promotions and pricing
- Product recalls
- General shopping questions
Customer-service hours, holiday schedules and chat availability can change. Check the official contact page before relying on a particular time.
AAFES Customer Relations and Store Complaints
For a complaint about a local Exchange, call Customer Relations at 1-800-527-6790 or submit the official customer-feedback form.
Customer Relations handles comments and questions involving:
- A local PX, BX, Express or Military Clothing store
- Store employees or management
- Advertising and promotions
- Product availability
- Prices and price matching
- Food and restaurant operations
- Fuel stations
- Store cleanliness or accessibility
- Local services and concessions
- General Exchange operations
Contact the Local Exchange First
A local manager can often address an immediate problem more quickly than headquarters.
Contact the store when the concern involves:
- An in-store purchase
- A missing receipt
- A register or shelf-price discrepancy
- A product return
- A restaurant or food order
- A fuel transaction
- A store employee interaction
- Store hours
- A lost item
- A local promotion
Use the official Exchange store locator to find the installation, facility telephone number, address, hours and available services.
Escalate an Unresolved Complaint
A practical escalation path is:
- Contact the local store or facility. Ask for a manager and explain the requested resolution.
- Call ShopMyExchange customer service when an online order is involved. Use 1-800-527-2345.
- Contact Customer Relations. Call 1-800-527-6790 or submit the feedback form.
- Request a reference number. Save it with receipts, photographs and correspondence.
- Call the headquarters switchboard if necessary. Provide the existing case number and ask for the appropriate department.
- Use a specialized route when applicable. MILITARY STAR, Human Resources, EEO, Inspector General and retiree benefits have separate processes.
Written corporate correspondence can be addressed to:
Army & Air Force Exchange Service
Attention: Customer Relations or Appropriate Department
3911 South Walton Walker Boulevard
Dallas, TX 75236-1598
Send copies rather than original receipts, identity documents, tax forms or other irreplaceable records.
What to Have Before Contacting AAFES
Prepare:
- The Exchange installation and facility name
- The store number or complete location
- The purchase or order date
- The receipt and transaction number
- The ShopMyExchange order number
- The product name, brand, model and item number
- The shipping carrier and tracking number
- Photographs of damage, defects or packaging
- The names of employees or representatives contacted
- Any existing customer-service case number
- The specific resolution requested
Do not post a Social Security number, military identification number, complete payment-card number, bank-account information, MILITARY STAR credentials, tax-identification number, employee record or private medical information in a public review.
ShopMyExchange Shipping and Delivery Complaints
Shipping complaints may involve:
- An order that has not shipped
- Repeatedly delayed delivery estimates
- Tracking that has not updated
- A package marked delivered but not received
- Damaged merchandise
- An incomplete shipment
- Furniture or oversized-item delivery
- A marketplace seller
- An incorrect shipping charge
- An APO, FPO or overseas-delivery issue
Check the order details to determine whether the item was sold directly by the Exchange or by a Marketplace seller. Marketplace purchases may have seller-specific shipping, return and warranty procedures.
For a delayed order:
- Save the original estimated shipping and delivery dates.
- Take screenshots when the dates change.
- Review carrier tracking.
- Contact customer service at 1-800-527-2345.
- Request a case number and a clear follow-up date.
- Ask whether cancellation remains possible if the merchandise has not shipped.
Oversized merchandise and furniture may require special delivery and return arrangements. Do not ship a large item back without instructions from Exchange customer service.
AAFES Returns and Refunds
The Exchange generally allows an even exchange or refund within 90 days, but shorter periods and exclusions apply to certain products.
Current general return periods include:
- Many standard products: Up to 90 days
- Jewelry and watches: Generally 30 days
- Sunglasses: Generally 30 days
- Selected electronics: Generally 30 days
Additional rules may apply to:
- Computers and electronic devices
- Cellphones and activated products
- Furniture and oversized items
- Major appliances
- Luxury or Marketplace merchandise
- Personalized products
- Health, hygiene or consumable items
- Clearance and outlet products
Review the current Exchange return policy before sending an item back.
In-Store Returns
Bring the product, receipt, original packaging and accessories to the customer-service desk when possible.
A return without a receipt may require:
- Purchase verification
- Valid identification
- A merchandise credit rather than a cash refund
- Manager approval
- Compliance with current no-receipt limitations
Online Returns
Start eligible online returns through the ShopMyExchange account or contact customer service.
Keep:
- The return authorization
- The shipping label
- The carrier receipt
- The tracking number
- Photographs of the item and packaging
- The refund confirmation
Do not mail a return directly to the Dallas headquarters unless customer service specifically provides that destination.
MILITARY STAR Customer Service
MILITARY STAR is administered by the Exchange Credit Program and has separate customer-service routes.
- MILITARY STAR Customer Service: 1-877-891-7827
- Alternate or Overseas Collect Number: 1-214-312-6030
- Email: mi**********@***es.com
- Account Website: MyECP.com
- Official Contact Page: Contact MILITARY STAR
Contact MILITARY STAR for:
- Payments
- A payment that did not post
- A duplicate or incorrect withdrawal
- Statements and balances
- Interest or account charges
- Authentication problems
- Updating bank information
- A lost or stolen card
- Account access
- Credit reporting
- Closing an account
- Rewards linked to card purchases
The ShopMyExchange retail team and headquarters switchboard generally cannot make bank-account changes or correct an Exchange Credit Program transaction.
Unexpected MILITARY STAR Withdrawal
For an unexpected or incorrect withdrawal:
- Confirm whether the transaction is pending or fully posted.
- Contact MILITARY STAR immediately.
- Record the date, amount and representative’s name.
- Request a case number.
- Contact the bank when the transaction may overdraw or compromise the account.
- Change account credentials if unauthorized access is suspected.
- Keep bank statements and screenshots in a secure location.
Do not post bank statements, routing numbers, account numbers or authentication codes in a public comment.
AAFES Human Resources Phone Number
The Exchange Human Resources Support Center can be reached at:
- Human Resources Support Center: 1-214-312-6190
- Email: HR**@***es.com
- Careers: ApplyMyExchange.com
The Human Resources Support Center is the more appropriate headquarters route for certain current and former employee matters. Job applicants should ordinarily use the career site or the Human Resources office associated with the Exchange location.
Job Applicants
Applicants can:
- Search current openings through ApplyMyExchange.com
- Review an existing application or submission status online
- Contact the local Exchange Human Resources office through the store locator
- Review military-spouse and Veteran hiring information
Available careers can include:
- Retail associates
- Food-service employees
- Store and restaurant management
- Warehouse and distribution positions
- Drivers and logistics employees
- Information technology
- Finance and accounting
- Human Resources
- Merchandising
- Corporate administration
- Overseas and contingency positions
Be cautious of employment messages requesting fees, gift cards, cryptocurrency, bank passwords or purchases from an unknown equipment supplier.
Current and Former Employees
The Human Resources Support Center may help route questions involving:
- Benefits
- Employee records
- Payroll-routing questions
- Retirement-plan information
- Life-insurance information
- Former-employee records
- Human Resources systems
Some matters must be handled through a local Human Resources office, manager, payroll provider, benefits administrator or internal employee portal.
CorporateOfficeHeadquarters.com cannot access applications, schedules, pay records, tax forms, personnel files, benefits accounts or employment-verification records.
AAFES Employee EEO Complaints
Exchange employees and applicants who believe they experienced employment discrimination can use the Exchange Equal Employment Opportunity process.
Current official contact routes include:
- EEO Contact Number: 1-800-527-6790, option 6 and then option 1
- Email: EE***********@***es.com
- EEO Information: Exchange EEO Complaint Process
Employment-discrimination complaints can have short filing deadlines. An employee or applicant should review the official process promptly rather than waiting for a consumer customer-service response.
AAFES Retiree Benefits and Former-Employee Assistance
The Exchange publishes a separate Retiree Benefits contact:
- Retiree Benefits: 1-800-519-3381
- Email: Be******@***es.com
This route may be appropriate for questions involving:
- Exchange retirement benefits
- Group insurance
- Survivor or beneficiary questions
- Benefits after the death of a former employee
- Retired-employee records
- Retirement-plan assistance
A family member asking whether a former employee left benefits should have available:
- The former employee’s full legal name
- Employment location
- Approximate employment and retirement dates
- Date of death when applicable
- Relationship to the former employee
- Estate, beneficiary or executor documentation when requested
Do not publish this information in the comments. Benefit offices may require identity and legal-authority verification before releasing records.
Incorrect AAFES Tax Form or Prize Report
Contact Exchange customer service promptly if you receive an unexpected tax form, prize notice or income report that appears to be connected to AAFES.
Keep:
- The complete tax form in a secure location
- The envelope
- Any prize correspondence
- The caller’s number and date
- Notes about whether the prize was accepted
- Any written cancellation or refusal
Do not post the form publicly because it may contain a Social Security number, tax-identification number, address or other sensitive information.
Verify the matter using an official Exchange phone number rather than calling a number supplied by an unexpected caller. A tax professional or the IRS may also need to explain how to dispute an incorrect information return, but the Exchange must investigate whether it issued the form and whether a correction is appropriate.
Exchange Shopping Eligibility and Account Verification
Exchange shopping privileges depend on military affiliation and the type of shopping involved.
Eligible groups may include:
- Active-duty military members
- Military retirees
- National Guard members
- Reservists
- Eligible military family members
- Purple Heart recipients
- Former prisoners of war
- Veterans with qualifying service-connected disabilities
- Eligible caregivers
- Certain civilian employees
- Honorably discharged Veterans with online-only privileges
In-store and online eligibility are not identical for every category. Account verification can involve military or Veteran databases and supporting documentation.
Use the official ShopMyExchange authorized-patron information rather than sending identification documents to an unofficial email address.
Gift Cards, Price Matching and Product Recalls
Exchange Gift Cards
Gift-card balances can be checked through ShopMyExchange or at participating Exchange locations.
Keep the purchase and activation receipts. Do not publish the complete gift-card number or PIN.
Exchange Price Matching
The Exchange maintains a price-match policy with eligibility rules, time limits and exclusions. Bring the competitor’s current advertisement or webpage to the local Exchange or use the applicable online-support process.
Marketplace products, clearance merchandise, limited-quantity offers, membership prices and other categories may be excluded.
Product Recalls
Stop using a recalled product and follow the official recall instructions.
Keep:
- The product
- The receipt
- The packaging
- The model and serial number
- The UPC and lot number
- Photographs
Visit the Exchange product-recall page and review information from the manufacturer or appropriate regulator.
Fraud, Waste, Abuse and Privacy Concerns
Ordinary shopping complaints should go to Customer Relations rather than the Inspector General.
An Inspector General, compliance, privacy or legal route may be appropriate when the concern involves:
- Suspected fraud involving Exchange operations
- Waste or abuse of organizational resources
- Serious employee misconduct
- Misuse of protected personal information
- A formal records or privacy request
- A matter that cannot appropriately be handled by retail customer service
Do not use a public review to disclose classified information, military-operational information, Social Security numbers, banking information or protected employee records.
AAFES Leadership and Corporate Structure
The Exchange is led by a Director and Chief Executive Officer who reports to a board composed of Army and Air Force representatives.
Current senior leaders include:
- Brad Bingham: Director and Chief Executive Officer
- Marla S. Randolph: President and Chief Operating Officer
- Cedric A. Brown: Chief Human Resources Officer
The Exchange is a military retail organization rather than a publicly traded corporation. It does not have a stock symbol, private-equity owner or conventional commercial parent company.
AAFES is an older acronym that remains widely recognized. The organization’s consumer-facing brand is generally presented as the Exchange.
About the Army & Air Force Exchange Service
The Exchange traces its history to 1895. It provides goods and services to authorized military communities wherever they are assigned.
Operations can include:
- Main PX and BX stores
- Express convenience stores
- Military Clothing stores
- Gas stations
- Restaurants and food courts
- Movie theaters
- Barbershops, salons and other services
- Online shopping through ShopMyExchange.com
- Mobile field exchanges
- Overseas and contingency operations
- School-meal support at overseas military schools
The Exchange currently reports more than 5,500 facilities with operations nationwide and in more than 30 countries.
Exchange earnings support military communities through quality-of-life programs or are reinvested in Exchange operations. The organization also supplies military uniforms at cost and operates the Exchange Credit Program and MILITARY STAR card.
AAFES Reviews and Complaints
Visible submissions to CorporateOfficeHeadquarters.com currently describe individual concerns involving:
- An unexpected 1099-MISC reportedly connected to a declined prize
- A furniture order with repeatedly delayed shipping estimates
- A reported MILITARY STAR payment and bank-account error
- Customer-service responses to a payment problem
- Inconsistent ShopMyExchange shipping times
- A question about benefits possibly left by a former AAFES employee
These are individual reader submissions. They do not establish that every Exchange store, online order, payment, employee or customer-service interaction produces the same result.
The former-employee benefit question is an information request rather than a consumer review and should be directed to the Retiree Benefits office.
Helpful reviews should identify:
- The Exchange location or website order
- The approximate date
- The product, payment or service involved
- The support routes attempted
- The response received
- Whether the issue was resolved
Do not publish tax-identification numbers, medical histories, complete bank details, MILITARY STAR credentials, employee names unrelated to the complaint or unsupported allegations of criminal conduct.
Related Corporate Office Pages
Consumers comparing major retailers may also find these corporate-office pages useful:
- Walmart Corporate Office
- Amazon Corporate Office
- Best Buy Corporate Office
- Home Depot Corporate Office
Official AAFES and Exchange Resources
- ShopMyExchange.com
- Official AAFES Organization Website
- Exchange Customer Service
- Submit Store Feedback
- Exchange Store Locator
- Returns and Exchanges
- Shipping and Delivery
- Product Recalls
- Exchange Careers
- MILITARY STAR Account Management
- Exchange Quick Facts
- Exchange Leadership
- Exchange EEO Complaint Process
Frequently Asked Questions About AAFES Headquarters
Where is AAFES headquarters?
AAFES headquarters is located at 3911 South Walton Walker Boulevard, Dallas, Texas 75236-1598.
What is the AAFES HQ address?
The AAFES HQ address is 3911 S. Walton Walker Blvd., Dallas, TX 75236-1598.
What is the AAFES headquarters phone number?
The AAFES headquarters switchboard is 1-214-312-2011.
What is the AAFES corporate-office phone number?
Call 1-214-312-2011 for the Exchange headquarters switchboard in Dallas.
What is the AAFES customer-service phone number?
ShopMyExchange customer service can be reached at 1-800-527-2345.
What are AAFES customer-service hours?
Current telephone customer-service hours are Monday through Saturday from 6:00 a.m. to 10:00 p.m. Central Time.
What is the AAFES TDD number?
The TDD customer-assistance number is 1-800-423-2011.
How do I file an AAFES complaint?
Contact the local Exchange first. An unresolved complaint can be submitted through the official customer-feedback form or by calling Customer Relations at 1-800-527-6790.
Is 1-800-527-2345 the AAFES headquarters number?
No. It is the ShopMyExchange customer-service number. The headquarters switchboard is 1-214-312-2011.
What is the AAFES HR phone number?
The Exchange Human Resources Support Center can be reached at 1-214-312-6190. Applicants should generally use ApplyMyExchange.com or contact the local Exchange Human Resources office.
How do I apply for an AAFES job?
Search and apply through ApplyMyExchange.com. Application status can also be reviewed through the official career system.
What is the AAFES retiree-benefits phone number?
Call 1-800-519-3381 for Exchange retiree-benefit and group-insurance questions.
What is the MILITARY STAR phone number?
MILITARY STAR customer service can be reached at 1-877-891-7827.
Can AAFES headquarters fix a MILITARY STAR payment?
MILITARY STAR payments and account records are handled by the Exchange Credit Program. Contact its customer-service center rather than the general headquarters switchboard.
What is the Exchange return period?
Many eligible products can be returned or exchanged within 90 days. Jewelry, watches, sunglasses and selected electronics generally have a 30-day period. Additional exclusions and specialty rules apply.
Can I return a ShopMyExchange order to AAFES headquarters?
Do not send merchandise to headquarters unless customer service provides that instruction. Start the return through the ShopMyExchange account or call 1-800-527-2345.
Who is the AAFES CEO?
Brad Bingham is the current Director and Chief Executive Officer of the Army & Air Force Exchange Service.
Is AAFES a private company?
No. The Exchange is a nonappropriated fund military retail organization governed through Army and Air Force leadership. It is not publicly traded and has no stock symbol.
What does AAFES stand for?
AAFES stands for Army & Air Force Exchange Service. The organization commonly uses the shorter public name “the Exchange.”
How many AAFES locations are there?
The Exchange currently reports more than 5,500 facilities with operations nationwide and in more than 30 countries.
Who can shop at AAFES?
Shopping privileges are available to eligible military members, retirees, Reservists, National Guard members, qualified Veterans, authorized civilian employees, eligible family members and certain other approved groups. Online and in-store eligibility can differ.
How do I report an incorrect AAFES tax form?
Contact Exchange customer service using a verified official number and keep the complete tax document private. The Exchange may need to investigate whether it issued the form and whether a correction is required.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has published corporate-office addresses, headquarters telephone numbers, complaint information and consumer reviews for many years.
This page distinguishes the AAFES headquarters switchboard from ShopMyExchange customer service, Customer Relations, MILITARY STAR, Human Resources, retiree benefits, EEO, local stores and specialized employee-support routes.
Addresses, telephone numbers, leaders, customer-service hours, shopping eligibility, return periods and department contacts can change. Verify important information through official Exchange resources before mailing documents, shipping merchandise, making a payment or traveling to the Dallas headquarters.
Page Update Note
This AAFES corporate-office page was updated to strengthen its coverage of AAFES headquarters, AAFES HQ, AAFES headquarters address, AAFES HQ address, AAFES Dallas headquarters, AAFES headquarters phone number, AAFES corporate office, AAFES customer service, AAFES HR office and AAFES HR phone-number searches.
The update also verified the Dallas headquarters address and switchboard, added current customer-service hours, separated retail Customer Service from Customer Relations and MILITARY STAR, added Human Resources and retiree-benefit contacts, updated executive leadership, preserved and optimized the existing image, and added practical guidance for store complaints, shipping, returns, payments, employment, benefits, EEO concerns and unexpected tax documents.
Last Updated: July 20, 2026
Share Your Experience with AAFES or the Exchange
Have you contacted an Exchange store, ShopMyExchange customer service, Customer Relations, MILITARY STAR, Human Resources or AAFES headquarters? Share a factual review below and include:
- The Exchange location or online service involved
- The approximate date
- The product, order, payment or employment issue
- The support routes you tried
- Whether the Exchange responded
- How the matter was resolved
Do not publish Social Security numbers, military identification numbers, tax-identification numbers, complete tax forms, payment-card information, bank-account details, MILITARY STAR credentials, private medical histories, employee home addresses or protected employment records.
Disclaimer
CorporateOfficeHeadquarters.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by, authorized by or operated by the Army & Air Force Exchange Service, the Exchange, ShopMyExchange, the Exchange Credit Program, MILITARY STAR, the United States Army, the United States Air Force, the United States Space Force, any military installation, any Marketplace seller or any individual Exchange facility.
CorporateOfficeHeadquarters.com cannot access orders, refunds, shipments, MILITARY STAR accounts, bank records, tax documents, gift-card balances, employment applications, personnel files, benefits accounts, EEO cases, security footage or Exchange customer-service records. Organization names, trademarks, addresses, phone numbers, policies and support routes belong to their respective owners and may change.
