Floor & Decor corporate office is located in Atlanta, Georgia. This page provides the current Floor & Decor headquarters address, corporate phone number, Customer Care contacts and hours, order and return guidance, ownership information, leadership details, and complaint-escalation steps.
Floor & Decor Corporate Office and Headquarters
- Floor & Decor corporate office address: 2500 Windy Ridge Parkway SE, Atlanta, GA 30339
- Floor & Decor corporate phone number: 1-404-471-1634
- Floor & Decor Customer Care: 1-877-675-0002
- Alternate Customer Care number: 1-404-720-9120
- Official website: FloorandDecor.com
- Public company: Floor & Decor Holdings, Inc.
- Stock symbol: NYSE: FND
The Atlanta headquarters is Floor & Decor’s principal executive office and Store Support Center. It supports the company’s stores, merchandising, supply chain, technology, finance, legal, human-resources, and other corporate functions.
The corporate office is not a retail showroom, warehouse store, distribution center, design studio, merchandise pickup location, loading area, installation department, or public return counter. Do not take flooring, tile, stone, tools, returns, or damaged merchandise to the Atlanta office unless Floor & Decor gives specific written instructions.
Floor & Decor Corporate Phone Number Versus Customer Service
The current Floor & Decor corporate phone number is 1-404-471-1634. This is the corporate or registrant contact associated with Floor & Decor Holdings, Inc.’s principal executive offices.
The corporate number is not the primary line for order changes, returns, missing merchandise, damaged shipments, product questions, pickup delays, design appointments, or store complaints. Those matters should normally begin with the local store or Customer Care.
For help with an account, product, online order, delivery, return, or general customer question, call:
- Customer Care toll-free: 1-877-675-0002
- Customer Care Atlanta number: 1-404-720-9120
Is 1-877-675-0002 the Floor & Decor corporate-office number?
No. 1-877-675-0002 is Floor & Decor’s Customer Care number. The current corporate-office telephone number is 1-404-471-1634.
Floor & Decor Customer Care Hours
- Monday through Thursday: 8:00 a.m.–7:00 p.m. Eastern Time
- Friday: 8:00 a.m.–6:00 p.m. Eastern Time
- Saturday: 9:00 a.m.–6:00 p.m. Eastern Time
- Sunday: Closed
These are Customer Care hours, not universal store hours. Warehouse-store and design-studio schedules vary by location. Use the official Floor & Decor store locator to confirm a local address, telephone number, services, and business hours.
How to Contact Floor & Decor Online
- Contact form: Contact Floor & Decor
- Help Center: Floor & Decor Help Center
- Order status: Check an order
- Store locator: Find a Floor & Decor store
- Design appointments: Schedule a design consultation
Does Floor & Decor have a Customer Service email address?
Floor & Decor primarily directs general questions through its contact form, Customer Care numbers, Help Center, and online chat. The company publishes Cu**********@***********or.com for certain shipping, tax-document, and specialized submissions, but customers should not assume that email is the correct route for every order or complaint.
For a time-sensitive order, pickup, cancellation, shipment, or return issue, call Customer Care or the fulfilling store rather than relying only on email.
When to Contact the Local Floor & Decor Store
The local store is usually the best first contact when an issue involves:
- In-store service or employee assistance
- Order preparation or pickup readiness
- Loading merchandise into a vehicle
- Incorrect quantities, products, colors, sizes, or dye lots
- Visible damage discovered at pickup
- A local delivery arranged through the store
- A design consultation or quotation
- Product availability at a particular location
- A return of eligible merchandise
- Professional-contractor or PRO desk assistance
Ask for the department manager or store manager when the first employee cannot resolve the problem. Keep the store number, associate or manager’s role, date, approximate time, and any promised follow-up.
How to Handle a Floor & Decor Pickup or Loading Problem
Flooring, tile, stone, mortar, and installation products can be extremely heavy. Confirm that the order is ready before sending a contractor, crew, rental vehicle, or delivery service to the store.
- Check the order status online.
- Call the selected store and confirm that the complete order is ready.
- Verify the pickup person is authorized on the order.
- Bring the receipt and required identification.
- Confirm the vehicle can safely carry the product’s weight.
- Inspect cartons, pallets, quantities, colors, sizes, and product numbers before leaving.
- Report a loading or damage concern to the store manager before departure when possible.
- Contact Customer Care if the store does not resolve the issue.
The Atlanta headquarters does not prepare local pickup orders or dispatch store employees to load merchandise.
Floor & Decor Order Status, Shipping, and Delivery Help
Customers can use the official order-status page with the telephone number and order number associated with the purchase.
For an online-order, lost-shipment, delivery, or carrier problem:
- Save the order confirmation, receipt, tracking information, and delivery estimate.
- Check whether the order is being fulfilled by a store, distribution facility, or third-party carrier.
- Photograph damaged cartons, pallets, labels, and merchandise before moving or installing the material.
- Do not discard damaged merchandise or packaging until Floor & Decor provides instructions.
- Call Customer Care at 1-877-675-0002 or 1-404-720-9120.
- Request a case number or written confirmation of the next step.
Standard delivery may be curbside and may not include placement inside a home, garage, apartment, jobsite, or other requested area. Confirm the purchased delivery service before the scheduled date.
Avoid scheduling installers or demolition solely around an estimated delivery date. Receive, count, and inspect the merchandise before installation work begins.
Floor & Decor Return Policy
Floor & Decor generally allows qualifying store or online merchandise to be returned to a Floor & Decor warehouse store within 90 days of purchase with a valid sales receipt. Returns are subject to the company’s current condition, packaging, verification, payment-method, special-order, custom-order, and other restrictions.
Review the complete Floor & Decor return policy before transporting heavy merchandise back to a store.
Important return requirements
- Returned merchandise generally must be undamaged and resalable.
- Original packaging and purchased quantities may be required.
- Returns after 90 days or without a receipt are discretionary and may be issued as merchandise credit.
- Special-order and custom-order rules differ from ordinary stock merchandise.
- Design studios cannot accept physical merchandise returns.
- Eligible design-studio purchases must be returned to a Floor & Decor warehouse store or handled through Customer Care.
Do not mail or deliver a return to the Atlanta corporate headquarters.
Inspect Flooring Before Installation
Floor & Decor’s installed-merchandise policy states that installed flooring cannot be returned. Customers and installers should inspect all products before installation.
Before installation begins, verify:
- Item and model numbers
- Product type and dimensions
- Color, finish, shade, and dye lot
- Quantity and square footage
- Carton and pallet condition
- Visible defects, chips, cracks, warping, or shortages
- Manufacturer installation instructions
- Subfloor, moisture, acclimation, and environmental requirements
Keep receipts, carton labels, leftover material, photographs, installation instructions, moisture records, and installer documentation. Do not remove or discard disputed material until the store, manufacturer, insurer, or claims reviewer provides instructions.
Product Problem Versus Installation Problem
A flooring complaint may involve the merchandise, installation workmanship, site conditions, or a combination of factors. Clearly identify who supplied and who installed the product.
- Possible product issue: Contact the selling store and Customer Care before removing the floor.
- Independent installer issue: Contact the installer or contractor using the applicable contract and warranty.
- Manufacturer warranty: Preserve the product label, model, lot, receipt, installation records, and photographs.
- Property damage: Document the condition and contact the appropriate contractor, insurer, or qualified professional.
Corporate headquarters should not be expected to make an immediate technical determination about installation workmanship or jobsite conditions.
Floor & Decor Design Services
Floor & Decor offers free design consultations through participating stores and design-service locations. Customers can schedule an appointment through the official design-services page.
For a design appointment, bring:
- Room measurements
- Photographs of the project space
- Preferred colors and styles
- Product samples or inspiration images
- Project budget
- Installation timeline
- Information about adjoining flooring or finishes
The Atlanta corporate office is not a design showroom and should not be visited for a consumer design appointment.
Floor & Decor PRO Premier Support
Contractors and other professional customers should begin with the PRO desk or PRO manager at the store serving the job. Store-specific PRO telephone numbers are listed on individual store pages.
For PRO Premier Rewards account questions:
- PRO Care telephone: 1-800-631-0958
- PRO Care email: pr*****@***********or.com
- Published hours: Monday–Saturday, 9:00 a.m.–6:00 p.m. Eastern Time
Rewards-account support is separate from a local store’s product inventory, loading, delivery, quotation, or project-service responsibilities.
Floor & Decor Gift Card Help
For a Floor & Decor gift-card balance inquiry, call 1-877-729-1815 or use the official gift-card page.
Never provide a gift-card number or PIN to someone claiming the card must be used to pay taxes, fines, legal fees, technical support, or an unexpected debt.
Floor & Decor Ownership, Legal Entities, and Operations
Floor & Decor Holdings, Inc. is a publicly traded company listed under the symbol FND. Its principal retail operating subsidiary is Floor and Decor Outlets of America, Inc.
The company also participates in commercial flooring through Spartan Surfaces, LLC. A Floor & Decor warehouse store, standalone design studio, distribution center, commercial operation, and Atlanta corporate office may therefore serve different functions and should not be treated as interchangeable contact locations.
As of March 26, 2026, Floor & Decor reported 276 warehouse-format stores and five design studios across 39 states, along with five distribution centers. Because locations continue to open, close, or change, use the official store locator for the latest local information.
Floor & Decor Leadership
- Bradley “Brad” Paulsen: Chief Executive Officer
- Thomas Taylor: Executive Chair
- Bryan Langley: Executive Vice President and Chief Financial Officer
- David Christopherson: Executive Vice President, Chief Administrative Officer, and Chief Legal Officer
- Ersan Sayman: Executive Vice President, Merchandising
- Krystal Zell: Executive Vice President and Chief Customer Officer
Executive roles can change. Review the official Floor & Decor senior-leadership page for the company’s current published roster.
How to Escalate a Floor & Decor Complaint
- Identify the responsible location: Determine which store, design studio, website order, carrier, or commercial representative handled the transaction.
- Gather documentation: Keep the receipt, order number, store number, SKU, carton labels, dye-lot information, photographs, delivery records, and written communications.
- Contact the local department: Begin with the store’s Customer Service desk, PRO desk, design department, pickup team, or relevant manager.
- Ask for the store manager: Explain what occurred, what has already been attempted, and what resolution is requested.
- Contact Customer Care: Call 1-877-675-0002 or 1-404-720-9120.
- Request a case number: Keep future contacts connected to the same complaint record.
- Do not install disputed merchandise: Preserve the material and packaging until the product issue is reviewed.
- Request the decision in writing: Ask which policy, product record, inspection, or warranty term supports the proposed outcome.
- Use the corporate number for an unresolved escalation: Call 1-404-471-1634 for an unresolved or broader corporate concern, understanding that headquarters may refer a transaction back to Customer Care or the responsible store.
- Use an appropriate outside route: A card issuer may review an unresolved posted billing dispute. A product-safety agency may accept a report about a potentially hazardous consumer product. Legal, insurance, contractor, and property-damage disputes may require qualified professional guidance.
Employment and Applicant Questions
The corporate telephone number should not be labeled as a dedicated Human Resources line. Applicants should use the official Floor & Decor careers website and the contact information connected with the applicable application.
Current employees should use established manager, Human Resources, employee-relations, benefits, leave, safety, or compliance channels. Do not publish confidential workplace records, medical details, Social Security numbers, employee identification numbers, private manager information, or allegations about identifiable employees in the comments.
Floor & Decor Reader Complaints and Review Themes
Visible reader submissions on this page have described alleged problems involving local-store loading assistance, order readiness, pickup delays, lengthy telephone holds, disconnected calls, and employee responsiveness.
These comments are individual, unverified reader accounts. They do not prove companywide misconduct or show that every Floor & Decor store provides the same experience. A complaint about one location should identify the city or store and be addressed first to that store’s manager and Floor & Decor Customer Care.
Floor & Decor Competitors
Consumers and professional contractors comparing flooring, tile, installation materials, home-improvement products, delivery, and design assistance may also research:
Home Depot and Lowe’s are separate competitors. They are not Floor & Decor subsidiaries, affiliates, claims departments, installers, or Customer Service providers.
Official Floor & Decor Resources
- Official Floor & Decor website
- Contact Floor & Decor
- Customer Help Center
- Check order status
- Store locator and local business hours
- Return policy
- Installed-merchandise policy
- Shipping policy
- Damages policy
- Storage and pickup policy
- Free design consultations
- Floor & Decor investor relations
- Floor & Decor careers
Frequently Asked Questions
Where is the Floor & Decor corporate office?
Floor & Decor’s corporate headquarters is at 2500 Windy Ridge Parkway SE, Atlanta, GA 30339.
What is the Floor & Decor corporate phone number?
The current corporate-office telephone number is 1-404-471-1634.
What is the Floor & Decor Customer Service phone number?
Floor & Decor Customer Care can be reached at 1-877-675-0002 or 1-404-720-9120.
What number is 877-675-0002?
1-877-675-0002 is Floor & Decor’s toll-free Customer Care number for assistance with products, accounts, orders, shipping, and returns. It is not the primary corporate-office number.
What are Floor & Decor Customer Care business hours?
Published Customer Care hours are Monday–Thursday, 8:00 a.m.–7:00 p.m. ET; Friday, 8:00 a.m.–6:00 p.m. ET; Saturday, 9:00 a.m.–6:00 p.m. ET; and Sunday closed.
Are Floor & Decor store hours the same everywhere?
No. Store and design-studio hours vary. Use the official store locator to verify the correct schedule for a particular location.
Does Floor & Decor have an email address?
General inquiries are primarily routed through the official contact form, Customer Care, chat, and Help Center. Cu**********@***********or.com is published for certain specialized submissions but may not be the correct route for every issue.
Can I return flooring to the Atlanta headquarters?
No public source reviewed identifies the Atlanta headquarters as a merchandise-return location. Eligible merchandise should be returned to a Floor & Decor warehouse store or handled according to Customer Care instructions.
Can installed flooring be returned?
Floor & Decor’s published policy states that installed flooring cannot be returned. Inspect all merchandise and raise product, quantity, damage, color, or dye-lot concerns before installation.
Are Floor & Decor design services free?
Floor & Decor publishes its design consultations as free. Appointments are arranged through participating stores and design services, not the Atlanta corporate headquarters.
Who owns Floor & Decor?
Floor & Decor Holdings, Inc. is a publicly traded company. Its principal retail operating subsidiary is Floor and Decor Outlets of America, Inc.
Who is the CEO of Floor & Decor?
Brad Paulsen is the current chief executive officer. Former CEO Thomas Taylor serves as Executive Chair.
How do I complain about a Floor & Decor store?
Document the store, order, employees or departments contacted, and requested resolution. Ask for the store manager, then contact Customer Care and request a case number. Use the corporate number for an unresolved escalation while recognizing that headquarters may refer the transaction back to the store or Customer Care.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com reviewed Floor & Decor’s current corporate filings, headquarters information, corporate and Customer Care telephone numbers, published support hours, store and design-studio distinctions, ownership structure, leadership, operating scale, order resources, return and installed-merchandise policies, shipping and pickup guidance, specialized support routes, and visible reader submissions.
CorporateOfficeHeadquarters.com is an independent corporate-office directory and consumer-feedback website. It is not affiliated with Floor & Decor Holdings, Inc., Floor and Decor Outlets of America, Inc., Spartan Surfaces, any Floor & Decor store, delivery carrier, installer, manufacturer, lender, or related entity.
Page Update Note
This page was substantially revised on July 27, 2026. The update verified the Atlanta headquarters address, replaced the incorrectly labeled corporate telephone information with the current SEC-listed number, distinguished the corporate line from Customer Care, added published Customer Care hours, removed the unsupported primary use of the older 770 number, clarified online and email contact routes, added current ownership and leadership information, dated the latest official store and design-studio count, distinguished headquarters from stores and distribution facilities, expanded pickup, loading, shipping, return, installation, design, PRO, gift-card, employment, and complaint-escalation guidance, reviewed visible reader-submission themes, updated internal competitor links, and added search-focused FAQs.
Disclaimer
This page is provided for general informational and consumer-feedback purposes. CorporateOfficeHeadquarters.com does not represent Floor & Decor, any local store, design studio, distribution center, installer, contractor, manufacturer, delivery carrier, lender, insurer, card issuer, or government agency. Addresses, telephone numbers, executives, store counts, hours, policies, products, warranties, and support routes may change.
Nothing on this page is legal, financial, construction, engineering, installation, employment, insurance, product-safety, warranty, or regulatory advice. Flooring and construction disputes may involve product specifications, installation methods, moisture conditions, contracts, building standards, insurance coverage, and other facts requiring qualified professional review.
Share Your Experience
Readers may share a firsthand Floor & Decor experience in the comments. Helpful submissions identify the city or store involved, the general product or service issue, whether the matter concerned pickup, loading, delivery, design, returns, installation, PRO support, or Customer Care, which contact route was used, the approximate response time, and whether the issue was resolved.
Do not publish full order, receipt, gift-card, loyalty, financing, bank, or payment-card numbers; passwords; PINs; verification codes; Social Security numbers; home addresses; exact jobsite access information; medical records; children’s information; confidential employee records; private telephone numbers or email addresses; installer insurance documents; or photographs containing sensitive information.
Comments containing spam, threats, doxxing, impersonation, discriminatory content, unsupported criminal accusations, confidential company correspondence, private employee details, or sensitive financial and personal information may be edited, withheld, or removed.