subcontractors no call no show then I have to go through hoops to get ahs to help. I have a contract with AHS not Sears. I should not need to call and find the techs you offer for your contracts.
I'm running into same bs... air conditioning out since service call made may 24th... 1 ½ months later we are still waiting for the idiot company to submit diagnosis. According to ahs reps....nothing can be done now till he submits the diagnosis so I am in 80 to 90° Temps with 80% humidity and now we have mold growing 🤬🤬🤬
I have had this co. since I bought my house, 3 yrs ago. I have called many times. The company in general sucks. I am writing this now because I am sitting in my office and it is 94 degrees in my house for the past 3 days. I was able to make an apt for service to my AC for this coming Fri. I understand that happens,but my problem is this has been going on for the past 3 yrs. We had AC service here 3 times last summer. Our unit is very old and the service techs work very hard each time to keep it from being replaced ( a cost for AHS) with bandages, that always fail every summer. When I called for service I was on hold for FIFTY minutes to have someone finally pick up and tell me to call back in 30 min because they couldn't "access my records". I am sick of this company and plan on finding a new one soon. I want everyone to know this is how they do business.
After three phone calls and waiting 47 minutes to speak to someone, I had the service man here for my air conditioner. He tells me he cannot fix a simple leak in the system until he gets an approval from AHS. I have a house full of people coming this week end and I need this unit fixed now. What is wrong with you? You are absolutely unorganized and I now must look for another company. Cannot wait to tell the whole state that you are the worst company to deal with.
I am with you AHS SUCKS and I will not renew unless they come through in a GIGANTIC way! PLEASE READ! I recently had an issue with plumbing and the pool filter. Because of how the warrant was purchased, I did not know that the pool was included in the warranty. I hired a pool company to come out and open the pool and upon him checking, found that the filter was inoperable. I was told I would need a new filter. I had the filter replaced. Later on as I was doing some research on home warranties, I saw that the pool filter was part of the home warranty. I called AHS and was told that because I went outside the warranty I would not be reimbursed. I explained that because I didn’t purchase the Home Warranty, I did not know that the pool was covered. The young lady said that I should contact the claims department and maybe they could help. All I am asking for is to be reimbursed what AHS would have paid for a filter for my pool. Now to the plumbing issue, this was the third time I had to use the plan and it has been a nightmare. My sewage backed up in my basement bathroom shower. I had sewage and water everywhere. I called for the first time on 2 June 2017. The message said you will be contacted within 24 business hours. I was called on Monday June 5, 2017 and told that they could give me an appoint for Friday June 9th. I explained that was not acceptable. I called AHS explained the situation again and was given another plumber. I was told I had an appointment for Tuesday June 6, 2017 between 6pm & 10pm. Sitting at home waiting for the plumber, I get a phone call from the plumber saying they have an appointment available for Thursday June 8th. I explained that AHS said I had an appointment for this evening between 6 & 10pm. I was told that AHS cannot make appointments for the company and they cannot approve overtime. I called AHS again and the young lady was very professional, courteous, and understanding. She said that the ticket was entered incorrectly, it was not entered as an emergency. She in turn corrected this issue and I was told I would here from AHS in about an hour that she was trying to find a plumber. After an hour I had not heard from AHS so I called again for the 5th time. I was given Advance cleaning plumbing service. They showed up on June 7, 2017. We went down to the basement, they looked around and said that I would need an appointment for them to come back out. NOW I AM CONFUSED IF THERE IS AN EMERGENCY SEWAGE ISSUE WHY WOULD YOU COME WITHOUT TOOLS, LOOK, LEAVE AND TELL ME I NEED AN APPOINTMENT! I called the plumbing company and made an appointment for June 12, 2017, mind you this sewage issue had been going on for 7 days and with the appointment it would be 10 days
Purchased home 7 weeks ago. Realtor recommended AHS and sellers paid one year contract. We upgraded to also cover appliances as we had done in our previous home with a different company. 5 weeks later my wall oven stopped working. I had been using it almost daily since we moved in. Filed a claim. Technician came out, told me it was the main board because it was old. Said he would order a new one if he could find one, otherwise the oven may have to be replaced. Two days later AHS closed the claim as complete! 2 calls later...each one having me on hold for over an hour...asked to email the home inspection report, VA inspection report, and pest inspection report done prior to home purchase...given bad email address and had to keep trying different things so it would work. Still no response. Went on social media 5 different times and was told the same thing each time...private message your info and we will call you...never a call or any response! Finally called corporate and left a message. So yesterday a new tech comes out for a second opinion. This time he says it's not anything to do with pests, it's an electrical failure! Hmm...oven worked great for 5 weeks and suddenly it's an electrical failure but everything else in the kitchen works??? So now AHS is again marking it as complete when no service was done and no repairs were done!! We will be getting our own opinion from a REPUTABLE repair service and then contacting our attorney!! This place is a complete scam and fixes NOTHING!!! They have their techs say the problem is something that isn't covered so they can constantly deny claims!!
You are absolutely correct about them having their techs say its something not covered. They have been sued for just that and other things a few times. Google lawsuits against American Home Shield. They are doing the same exact thing to me.
Hsve had contract for many years with no problems. We are seniors living in Tx with 100 degree temps and our a/c went out. Called AHS. Was told it would be 24 hours before request can be assigned to any contractor. After that it will be probably a day before anyone can actually come out Never been this long. Generally within 4 hours get a call from contractor. This is putting us in a dangerous situation.
Problem was assigned around 5 AM. A/C people contacted us and said it was be a couple days. Told them of the situation of being seniors and she said if cancellation, would get to us sooner. Less than an hour later, they called and said tech would be out that day.
I will never use AHS ever again worse service ever.. going on two weeks and they still can not resolve my water heart problems. going to switch companies as soon as this issue is resolved...
I think it's time to file class action lawsuit. I've been without AC for going on a month. The last contractor they sent said the previous contractor damaged my air handler line. AHS sent another contractor for second opinion. They came up with the same diagnosis, yet they still have not fixed my unit!I'm calling my attorney, BBB and NV Division of Insurance Monday.
They have been sued a few times for not covering covered items. Google lawsuits against American Home Shield. They need to be sued because they are a dishonest company that takes peoples money for nothing.
My Microwave went out (seemed no power goin to it- tried all circuit breakers) on May 3. I put a work-order request in on-line on Monday May 6, 2019. Within hours I received a test message from Sears stating they will be out on Saturday, May 18 (two weeks after Microwave went out.) I called Sears (thinking this was a mistake) and was informed that would be the soonest they could had anyone available. I explained it was a built-in over the range-exhaust type Jenn-Air microwave. They said, they could not get anyone to my home sooner. I called AHS back and they canceled Sears and reassigned the work order to a local guy named Mr. Fix-it (who was the same contractor who replaced my stove a few months earlier.) Mr. Fix-it never contacted me. I contacted him and AHS several times each in the last two weeks. Today, (May 17) AHS told me they contacted Mr. Fix it and relayed he will contact me on Monday or Tuesday. I already know when he does come to the house, he will only spend 5 minutes there and will need to order parts or a replacement appliance, which will delay the service another 2-4 weeks. How can a company operate like this?
Bought my house July 10th with warranty included and on July 11th, my AC unit stopped blowing cold air so of course I call AHS-i paid the service fee and someone came out to check the system. They started to me that the whole system needed to be replaced, especially since the unit itself was improperly installed and I will get a call from AHS. 2days later, it's so 93degrees in my house and no call, so I contact AHS and they say they can replace the unit or offer payout, but it's not covered??? How is that possible when my contract clearly states air conditioning, improperly installation, etc-so they offer to have a 2nd company come out at no charge to me (unless the diagnosis was the same). July 11th the new contractor comes out, states everything looks good, but there maybe an issue with the compressor and he will let them know the first diagnosis was totally wrong. I have called everyday since then, requested supervisors, hey on hold for hours and still have no air or call final verdict on whether it will be replaced or repaired! I have been holding out on something with my lawyer, but I feel at this point it's my only option.
I hope you got your air conditioner fixed by now. I too along with everyone else on here am battling for fairness with American Home Shield. They are as crooked as a dog's hind leg and shouldn't even be in business.
I had a leaky shower coming from the diverter. We noticed it when we were changing out faucets as I just had my bathroom redone. I called AHS and they sent out a plumber who said nothing to me other than he needed to order a part. I had out of town guest coming in and was running out of time. After not hearing anything I called the plumber back myself and he repeated that he needed to order a part. This sounded suspicious to me. He must have contacted AHS because they called to tell me that it wasn't a wear and tear issue therefore it wasn't covered. She said I could have a second opinion but that if they agreed with the first plumber I would have to pay another service call. I don't know what the plumber told them was wrong because he never told me anything other than a piece was cracked. I accepted the other plumber who said that the parts were old and when I asked is it wear and tear he said "It could be". So finally they came back after part came in and fixed it. Took 15 mins. He told me I was going to need to replace other parts eventually because of the age of the pipes and gave me a written estimate.A few weeks later I received 2 letters from AHS stating that it was not a wear and tear issue on my plumbing and therefore was not covered. I'm not sure how the plumber got paid because I was never given a quote or estimate or anything. I cancelled my policy and blocked AHS from taking from my checking account after being with them since 2007 and haven't used them in 5 yrs. There should've been a refund for the prorate of my monthly payment but guess what? They sent me an email charging me 58.41 for a cancellation fee. So no refund. How desperate is AHS for money to just literally rob people
Hello AHS. I need your help. My name is Michael Yorks, Agreement number 266955332. I am writing to you today about a service request for my dishwasher that needed service on 5/18, The contractor evaluated the issue and found faulty wiring so, he could not repair the dishwasher, He reported the issue to AHS. The last contractor thta worked on the dishwasher was an AHS contractor. I called customer service and spoke with Nicholas. He informed me that it was a third party issue and he could not repair the dishwasher. He informed me that I would have to do to the contractor that had worked on the dishwasher. He said that he would assign the issue to another agent. The next day I was informed electronically that the service order was complete. I have this account and another on a second home. Can you please help with this issue. My telephone number is 408-605-5215. Thanks Mike
My contract # is 286675142. I have been calling your service line and has been put on que for hours since June 20, 2020. You first assigned Action Repair, who refused to have their workers have temperature check then you assigned it to Climate Brothers Cooling and Heating, were unable to fix it, then you again assigned it back to Action Repair who still continues to refuse temperature checks, then you assigned the case to recommended appliance repair who was also unable to repair it. I called HS to follow up as to next steps was put on hold for an hour and thereafter speak with an incompetent outsourced customer rep. they reassigned the case to AJ Plumbing he says, what does a plumbing company know about air conditioning repair!!!!. He ended up hanging up and now I am again on cue. Corporate office should be made aware that your outsourced people are incompetent and ill trained. They cannot even input accurate, comprehensive and updated notes into your system. they don't even read notes before they respond to my query. Corporate cannot even institute universal precaution guidelines for contractors and AHS consumers to prevent COVID exposure!If AHS corporate senior management is still on quarantine mode then they should be out of work.
I am 82 with COPD and full time Oxygen. The temp has been above 100 for over 10 days with no relief in site. When temp is over 80 I begin to have trouble moving physically and my house is up to 89. My air conditioner has failed three times and this last time the condenser is failing. The tech is waiting on AHS to contact him and AHS is waiting for him to contact them. When I try to break the stalemate all I get are people who are trained how to use the play book and are unable to think for themselves.
I have been with these people for 16 years and the service has gotten progressively worst. They have raised the prices without notice and trying to get someone on the phone is like pulling teeth from a door knob. I attempted to cancel my account before they could get the money but guess what? Never got it done until today and they had my money for the month and then charged me 63.99 for cancelling. Would not give me my money back for this month and cancelled contract immediately. If my math is correct, which by the way he talked to me like I was a dumb ass, they got in my opinion 129.29 free money.And guess what? THEY DON'T CARE
Will be telling my realtor not to reco to anyone else. All customer service is overseas in Giahana, Phillipines, etc. Long, long wait and they ae useless,just like a computer, limited ability to think. 3 requests elevated so they said, never had a call back. Corporate headquarters has not phone number that does anything other that use the regular "no help" auto robo dial. This is ridiculous almost 3 weeks no success ingetting job done. Simple refrigerator
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