subcontractors no call no show then I have to go through hoops to get ahs to help. I have a contract with AHS not Sears. I should not need to call and find the techs you offer for your contracts.
I have had this co. since I bought my house, 3 yrs ago. I have called many times. The company in general sucks. I am writing this now because I am sitting in my office and it is 94 degrees in my house for the past 3 days. I was able to make an apt for service to my AC for this coming Fri. I understand that happens,but my problem is this has been going on for the past 3 yrs. We had AC service here 3 times last summer. Our unit is very old and the service techs work very hard each time to keep it from being replaced ( a cost for AHS) with bandages, that always fail every summer. When I called for service I was on hold for FIFTY minutes to have someone finally pick up and tell me to call back in 30 min because they couldn't "access my records". I am sick of this company and plan on finding a new one soon. I want everyone to know this is how they do business.
After three phone calls and waiting 47 minutes to speak to someone, I had the service man here for my air conditioner. He tells me he cannot fix a simple leak in the system until he gets an approval from AHS. I have a house full of people coming this week end and I need this unit fixed now. What is wrong with you? You are absolutely unorganized and I now must look for another company. Cannot wait to tell the whole state that you are the worst company to deal with.
I am with you AHS SUCKS and I will not renew unless they come through in a GIGANTIC way! PLEASE READ! I recently had an issue with plumbing and the pool filter. Because of how the warrant was purchased, I did not know that the pool was included in the warranty. I hired a pool company to come out and open the pool and upon him checking, found that the filter was inoperable. I was told I would need a new filter. I had the filter replaced. Later on as I was doing some research on home warranties, I saw that the pool filter was part of the home warranty. I called AHS and was told that because I went outside the warranty I would not be reimbursed. I explained that because I didn’t purchase the Home Warranty, I did not know that the pool was covered. The young lady said that I should contact the claims department and maybe they could help. All I am asking for is to be reimbursed what AHS would have paid for a filter for my pool. Now to the plumbing issue, this was the third time I had to use the plan and it has been a nightmare. My sewage backed up in my basement bathroom shower. I had sewage and water everywhere. I called for the first time on 2 June 2017. The message said you will be contacted within 24 business hours. I was called on Monday June 5, 2017 and told that they could give me an appoint for Friday June 9th. I explained that was not acceptable. I called AHS explained the situation again and was given another plumber. I was told I had an appointment for Tuesday June 6, 2017 between 6pm & 10pm. Sitting at home waiting for the plumber, I get a phone call from the plumber saying they have an appointment available for Thursday June 8th. I explained that AHS said I had an appointment for this evening between 6 & 10pm. I was told that AHS cannot make appointments for the company and they cannot approve overtime. I called AHS again and the young lady was very professional, courteous, and understanding. She said that the ticket was entered incorrectly, it was not entered as an emergency. She in turn corrected this issue and I was told I would here from AHS in about an hour that she was trying to find a plumber. After an hour I had not heard from AHS so I called again for the 5th time. I was given Advance cleaning plumbing service. They showed up on June 7, 2017. We went down to the basement, they looked around and said that I would need an appointment for them to come back out. NOW I AM CONFUSED IF THERE IS AN EMERGENCY SEWAGE ISSUE WHY WOULD YOU COME WITHOUT TOOLS, LOOK, LEAVE AND TELL ME I NEED AN APPOINTMENT! I called the plumbing company and made an appointment for June 12, 2017, mind you this sewage issue had been going on for 7 days and with the appointment it would be 10 days
Purchased home 7 weeks ago. Realtor recommended AHS and sellers paid one year contract. We upgraded to also cover appliances as we had done in our previous home with a different company. 5 weeks later my wall oven stopped working. I had been using it almost daily since we moved in. Filed a claim. Technician came out, told me it was the main board because it was old. Said he would order a new one if he could find one, otherwise the oven may have to be replaced. Two days later AHS closed the claim as complete! 2 calls later...each one having me on hold for over an hour...asked to email the home inspection report, VA inspection report, and pest inspection report done prior to home purchase...given bad email address and had to keep trying different things so it would work. Still no response. Went on social media 5 different times and was told the same thing each time...private message your info and we will call you...never a call or any response! Finally called corporate and left a message. So yesterday a new tech comes out for a second opinion. This time he says it's not anything to do with pests, it's an electrical failure! Hmm...oven worked great for 5 weeks and suddenly it's an electrical failure but everything else in the kitchen works??? So now AHS is again marking it as complete when no service was done and no repairs were done!! We will be getting our own opinion from a REPUTABLE repair service and then contacting our attorney!! This place is a complete scam and fixes NOTHING!!! They have their techs say the problem is something that isn't covered so they can constantly deny claims!!
Hsve had contract for many years with no problems. We are seniors living in Tx with 100 degree temps and our a/c went out. Called AHS. Was told it would be 24 hours before request can be assigned to any contractor. After that it will be probably a day before anyone can actually come out Never been this long. Generally within 4 hours get a call from contractor. This is putting us in a dangerous situation.
Problem was assigned around 5 AM. A/C people contacted us and said it was be a couple days. Told them of the situation of being seniors and she said if cancellation, would get to us sooner. Less than an hour later, they called and said tech would be out that day.
I will never use AHS ever again worse service ever.. going on two weeks and they still can not resolve my water heart problems. going to switch companies as soon as this issue is resolved...
I think it's time to file class action lawsuit. I've been without AC for going on a month. The last contractor they sent said the previous contractor damaged my air handler line. AHS sent another contractor for second opinion. They came up with the same diagnosis, yet they still have not fixed my unit!I'm calling my attorney, BBB and NV Division of Insurance Monday.
My Microwave went out (seemed no power goin to it- tried all circuit breakers) on May 3. I put a work-order request in on-line on Monday May 6, 2019. Within hours I received a test message from Sears stating they will be out on Saturday, May 18 (two weeks after Microwave went out.) I called Sears (thinking this was a mistake) and was informed that would be the soonest they could had anyone available. I explained it was a built-in over the range-exhaust type Jenn-Air microwave. They said, they could not get anyone to my home sooner. I called AHS back and they canceled Sears and reassigned the work order to a local guy named Mr. Fix-it (who was the same contractor who replaced my stove a few months earlier.) Mr. Fix-it never contacted me. I contacted him and AHS several times each in the last two weeks. Today, (May 17) AHS told me they contacted Mr. Fix it and relayed he will contact me on Monday or Tuesday. I already know when he does come to the house, he will only spend 5 minutes there and will need to order parts or a replacement appliance, which will delay the service another 2-4 weeks. How can a company operate like this?
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