Trying to contact the Janie and Jack corporate office about an order, return, missing package, gift purchase or unresolved customer-service problem? Janie and Jack is headquartered in San Francisco, California, and provides customer support by phone, email and live chat.
This page lists the current Janie and Jack headquarters address, customer-service phone number, email, support hours and complaint-escalation steps. It also distinguishes the corporate office from the company’s separate online-return address.
- Headquarters address: 225 Bush Street, Suite 1300, San Francisco, CA 94104
- Customer-service phone: 1-877-449-8800
- Customer-service email: customer_service@janieandjack.com
- Phone support hours: Monday–Saturday, 6 a.m.–4 p.m. Pacific Time
- Live-chat hours: Monday–Saturday, 6 a.m.–5 p.m. Pacific Time
- Official website: JanieandJack.com
How to Contact Janie and Jack Corporate Office Headquarters
Janie and Jack Headquarters Information
- Company name: Janie and Jack, LLC
- Corporate address: 225 Bush Street, Suite 1300, San Francisco, CA 94104
- Published corporate phone number: Janie and Jack does not currently publish a separate corporate-office phone number
- Customer-service phone number: 1-877-449-8800
- Customer-service email: customer_service@janieandjack.com
- Customer-service page: Janie and Jack Customer Service
- Parent platform: Matri Group, backed by Go Global Retail
- Website: JanieandJack.com
Janie and Jack currently publishes 1-877-449-8800 for customer service. The previously listed 1-415-278-7000 corporate number and 1-877-449-6932 customer-service number do not appear on the company’s current official contact pages. They have therefore been removed rather than presented as verified current numbers.
Which Janie and Jack Contact Method Should You Use?
| Reason for Contact | Recommended Contact | Important Information |
|---|---|---|
| Online order, delivery or account problem | 1-877-449-8800 | Monday–Saturday, 6 a.m.–4 p.m. Pacific Time |
| Email support | customer_service@janieandjack.com | Include the order number and requested resolution |
| Live chat | Open Janie and Jack Customer Service | Monday–Saturday, 6 a.m.–5 p.m. Pacific Time |
| Track an order | Janie and Jack order tracking | Order information is required |
| Return an online purchase | Returns portal and policy | Follow the current online-return instructions |
| Store purchase | Janie and Jack store locator | Store purchases generally must be returned to a store |
| Employment | Janie and Jack Careers | Use the official job-search and application system |
Janie and Jack Return Address
Janie and Jack lists the following destination for qualifying online merchandise returns:
Janie and Jack Online Store
Attn: Returns
1000 John Galt Way
Burlington, NJ 08016
This is an online-return destination and should not be confused with Janie and Jack’s corporate headquarters in San Francisco. Customers should begin with the current returns portal and policy before mailing merchandise because return eligibility and shipping instructions can change.
Marketplace Returns
Products purchased through Janie and Jack Marketplace are fulfilled by participating third-party sellers. Marketplace returns must be sent directly to the applicable seller and generally cannot be returned to a Janie and Jack store or its distribution center. Contact Customer Care before returning a Marketplace product.
What to Have Ready When Contacting Janie and Jack
- Order number
- Name and email address associated with the purchase
- Item name, size, color and product number when available
- Purchase or delivery date
- Shipping or return tracking number
- Store location for an in-store purchase
- Previous case number or representative’s name
- A concise description of the requested resolution
How to Escalate a Janie and Jack Complaint
- Contact Customer Service. Call 1-877-449-8800, send an email or use live chat.
- Explain the requested outcome. State whether you are requesting a replacement, refund, return authorization, missing item or another resolution.
- Request a supervisor when necessary. If the first representative cannot resolve the problem, politely ask for supervisory review.
- Keep a written record. Record the date, time, representative’s name, case number and promised next step.
- Follow up by email. Send the order information and previous case number to customer_service@janieandjack.com.
- Use the corporate address for a formal written complaint. Written corporate correspondence may be addressed to Janie and Jack, LLC, 225 Bush Street, Suite 1300, San Francisco, CA 94104.
Send copies rather than original receipts or other documents that cannot be replaced. Marketplace customers should also contact the third-party seller identified in their order or return paperwork.
Do not publish an order number, payment-card number, gift-card number, account password, home address, telephone number or email address in the public comment section. CorporateOfficeHeadquarters.com cannot access Janie and Jack accounts or process refunds and returns.
Janie and Jack Reviews, Complaints and Feedback
Only one customer review is currently visible on this page. The December 2022 comment describes missing gift packaging and difficulty reaching a manager for assistance. One individual comment is not sufficient to establish a broader customer-service pattern.
Current customers are invited to share factual experiences involving Janie and Jack’s clothing, online ordering, shipping, gift packaging, returns, store service or complaint handling. Please explain which contact method was used and whether the company resolved the problem.
About Janie and Jack
Janie and Jack is a children’s fashion retailer known for classic clothing, coordinated family styles, special-occasion apparel, accessories and gifts. The company was founded in San Francisco and sells merchandise through retail stores and its e-commerce website.
The brand is part of Matri Group, a multi-brand platform backed by Go Global Retail. Janie and Jack has also expanded beyond its core clothing assortment through a curated Marketplace offering products such as toys, baby gear, health products and home décor.
Janie and Jack’s Position in Children’s Fashion
Janie and Jack competes in children’s apparel with national retailers such as The Children’s Place, Abercrombie, Old Navy and Gap.
The brand distinguishes itself through designer-inspired collections, coordinated outfits, special-occasion clothing and detailed presentation. Its positioning generally emphasizes style, gifting and premium children’s fashion rather than basic value apparel.
Frequently Asked Questions About Janie and Jack
Where is Janie and Jack headquarters?
Janie and Jack is headquartered at 225 Bush Street, Suite 1300, San Francisco, CA 94104.
What is the Janie and Jack corporate office phone number?
Janie and Jack does not currently publish a separate corporate-office phone number on its official contact pages. Customers should call 1-877-449-8800 for customer-service assistance.
What is the Janie and Jack customer-service number?
The current official customer-service number is 1-877-449-8800. Phone support is listed as available Monday through Saturday from 6 a.m. to 4 p.m. Pacific Time.
What is the Janie and Jack customer-service email?
Customers may email customer_service@janieandjack.com.
Does Janie and Jack offer live chat?
Yes. Live chat is available through the official customer-service page. Current published hours are Monday through Saturday from 6 a.m. to 5 p.m. Pacific Time.
Can an online order be returned to a Janie and Jack store?
Most qualifying U.S. online purchases can be returned through the approved mail process or to an eligible Janie and Jack store. Certain third-party and Marketplace products are excluded, so customers should review the current return policy first.
Can Marketplace purchases be returned to a store?
No. Janie and Jack states that Marketplace products must be returned directly to the participating seller and will not be accepted at a Janie and Jack store or distribution center.
Does Janie and Jack offer gift packaging?
Janie and Jack currently offers gift-box options on qualifying orders when the gift option is selected during checkout. Gift packaging is not available for Marketplace products or international orders.
Who owns Janie and Jack?
Janie and Jack is part of Matri Group, a platform backed by Go Global Retail.
Official Janie and Jack Resources
- Janie and Jack official website
- Customer-service phone, email and live chat
- Janie and Jack FAQs
- Track an order
- Returns policy and portal
- Gift services
- Store locator
- Janie and Jack Careers
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com independently reviews corporate addresses and customer-service information against current official company pages. We distinguish headquarters, customer-service departments and merchandise-return destinations so readers can choose the appropriate contact method.
Page Update Information
This page was last reviewed and updated on August 27, 2026. The update verified the San Francisco headquarters, replaced obsolete phone listings with the current official customer-service number, added current support hours, clarified the New Jersey return address and updated Janie and Jack’s ownership information.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Janie and Jack, LLC, Matri Group or Go Global Retail. This page is provided for informational purposes and as an independent forum for customer reviews, complaints and corporate feedback. Contact information and policies may change, so users should confirm time-sensitive details through the official Janie and Jack website.
Share Your Janie and Jack Experience
Have you contacted Janie and Jack about an order, missing shipment, return, gift purchase, clothing-quality concern or customer-service complaint? Share which contact method you used, how the company responded and whether the matter was resolved. Please do not include private account, payment or contact information.