I initially contacted the toll free number to state a complaint that I have. I was told to send an email to the above email address with supporting documents. Upon doing so, I was still left with no resolution because the item was purchased outside of the US, I'm unable to receive any further assistance. As a long time Versace customer, this is unfair treatment since I thought I was buying from a major brand, and where I purchased the item, shouldn't be of major importance since it's still a Versace store. I need to speak with someone about this in your corporate office as soon as possible regarding this matter.