absolutely horrible customer service. Terrible way to do business if you want to keep me as a customer with two locations. My complaints always fall on deaf ears, local branch seems to never make changes and continues into year two with the same poor no show service.
I will never use True Green again.. I paid up front over 600.00 and not pleased. When Trudy from true green calls what a farst. My last service done was July 5th. Should have done service the end of July or 1st of August. August goes by and still no service. I called to asked why and I get a I am so sorry. Make a date to do service and since I had to wait I should have been number 1. No can do............BAD BUSINESS. Also when there is a service done in the neighborhood, why can't you try to do all your customers the same time. I will never deal with you again, and will not give you a good rating..........I paid you a lot of money for BAD SERVICE. WILL NOT HAPPEN AGAIN..................
I have been complaining about my lawn for months. About insects, About brown spots, About weeds. I have used True Green for over 20 years and have never been so disappointed in your service.. I have had nothing but excuses. I have my grass cut high, I water the same as I have for 20 years. Even when I had two trees on the sides of my driveway. I got the sun from noon on. I have a western exposure. I have an awning on my front widow because of the sun.But the excuses I get are watering , shade, mowing. All crap. Same for 20 years. Asked about eruptions of dirt in the yard, was told armadillo . Found out mole. Had my weeds sprayed on 1/ 31 again on 3/17/ again on 3/31 On 3/17 asked for furtilizer and insect control.Right side of driveway is ruined Having it resoded on Mon. You have cost me money. Also that sid has mole crickets. You only treat as a regiment but you are supposed to watch for problems and take care before they get out of hand. Expecially when the problem is brought to your attention. The last time my lawn was treated for weeds. I told the agent he should be ashamed to put a sign in my yard for the way it looked. I also showed him a small patch of brown weeds that I had sprayed myself with Ortho weed be gone. For what I pay you when I can get this results with a spray bottle says it all. I am beyond angry. I received my bill this month and wonder what I am paying for because in return for my bill I received nothing and am paying dearly for your lack of treatment.
I have been trying to get someone in Pompano Office to send me written confirmation that I have 0 balance on my account and after 3 weeks, I had Eva take my email address and give it to George who was to send me an email. That did not and has not happened as of 9.18.at 11:36 am EST. Impossible company to deal with, with a terrible and dangerous accounting system. All over a $96 balance that was apparently removed on 9.16. but cannot get written conversation. They sent a not of Past due and in for collection. Just awful trying to get this simple thing accomplished. You lose any positive recommendation from me over this small problem. What a disappointment.
I have been using the services of TruGreen for well over 5 years now and I have one problem after another with this company. They over fertilized my lawn recently and I know have burn areas on my entire lawn. After many request from management no response. They will now have to deal with my state's consumer protection agency.
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