Swiss Chalet Corporate Office Headquarters HQ

6 comments
Swiss Chalet Corporate Office Headquarters HQ
Cara Operations Limited
199 Four Valley Drive
Vaughan, L4K 0B8 CAN
Corporate Phone Number: 1-905-760-2244
Fax: 905-405-6777
Customer Service Number: 1-866-439-0439
Email: Online Only


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6 comments:

  1. Location Ira Needles Waterloo Ontario
    We attended this location at approximatly 730 p.m. on Friday night. We were seated immediately and given menu's. Twenty minutes went by and still no waiter. I finally had to go find one. Another five minutes went by and a waiter came over. He immediately advised that they were out of the third and half rack of ribs along with being out of white buns mini something and also coleslaw.
    By this time all combined with the poor service and lack of food we left. Should have been advised at the door that half their menu they were out of. Friday night and they hadn't planned enough to order enough food for their customers. Will certainly advise others not to eat there.

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  2. Location Ira Needles Waterloo Ontario
    We attended this location at approximatly 730 p.m. on Friday night. We were seated immediately and given menu's. Twenty minutes went by and still no waiter. I finally had to go find one. Another five minutes went by and a waiter came over. He immediately advised that they were out of the third and half rack of ribs along with being out of white buns mini something and also coleslaw.
    By this time all combined with the poor service and lack of food we left. Should have been advised at the door that half their menu they were out of. Friday night and they hadn't planned enough to order enough food for their customers. Will certainly advise others not to eat there.

    ReplyDelete
  3. The Boardwalk ( Ira Needles) Waterloo location is really out of control. The last and final time my wife and visited was on Jan 16th 2017. Firstly we noticed that the exterior "Swiss Chalet" sign was not turned on....Odd, but have noticed this numerous times since Christmas. When we mentioned this to the staff we were told that it was "broken". As we were led to our table I noticed numerous tables that were empty and covered in dirty dishes. Obviously no one was cleaning up after quests that had finished their meals and left. We were seated and given menus, and within 5 minutes overheard the couple seated next to us that they had been waiting over an hour for their meals. At the same time we overheard a rather loud discussion between a server and a customer in the middle of the restaurant over the length of time they had been waiting and were now being told that they had "run out of Chicken!!". We looked at each other, got up and left to go next door to Montana's. We have had numerous bad experiences at this location, whether it be in the dining room or "take-out". We did speak directly to the owner originally, when the restaurant first opened.....and voiced our displeasure....but nothing has changed. Its very annoying as this location is close to where we live...but the Weber St location is far superior in all aspects ( food, service and cleanliness). I can only hope that the Corporate office rectifies this problem. Until this happens....don't waste your time going to this Swiss Chalet location. You will be disappointed

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  4. hello ,I live in Thunder Bay Ont . and have been to your restaurant many times ,I so enjoy your food and the service is excellent, the reason I am messaeing you is to ask if you could possibly add some cold slaw to your meals of 2 can dine for 15.99. the chicken and potatoes are great but its lacking green like a sm veggie ,as cole slaw would be nice with that meal. .I sure hope you concider this request as I do love the swiss chalet and do many birthday parties there.. thank you for your time.. sincerely mrs. dian lachance [email protected]

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  5. Today was Mother's Day so I ordered food at 6pm. They said it would be ready in 30 minutes. My mother and father waited outside the store until 8:35pm to get the food. It was raining. To top it off they did not give us the food we ordered as they run out and gave us whatever. I ordered poutine and I got fries and cheese, no gravy. So disappointed and frustrated to have spent over $100 to get food we didn't want. Didn't even offer anything for the inconvenience. Never again.

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  6. This is Rosalind Phillips.

    I am EXTREMELY​ DISAPPOINTED​ on the "service" I received today.

    I found the driver VERY​ RUDE to me. It started first when he buzzed me downstairs.

    When I said, "Hello" .. all he said was "HEY !" There was NO MENTION​ of Swiss Chalet, nor did he say "Delivery" .. I had to ask him WHO​ he was.

    When he came upstairs, he dropped my food bags on the ground. I had asked him IF​ everything was there. He told me "yes."

    I paid for carrots and celery plus sauce, and IT WASN'T THERE.​ Nor was ANY​ utensils. When I called back the store, they told me it would be ANOTHER​ 20 minutes. Meanwhile, my food was getting cold. When he FINALLY​showed up a half hour later. He brought the carrots and celery/sauce, but yet again, he DIDN'T​ bring the utensils. When I told him that, he YELLED​ at me saying, "I DON'T WORK IN THE KITCHEN!!!" Then he left.

    When I told customer service on the phone about it, I was put on hold for ANOTHER​ 15 minutes, then the person HUNG UP.​
    I called again, and I was told that I "WOULDN'T GET ANY CUTLERY​ because they gave me a $5 credit off my next​ order", which I WILL NOT​ USE!

    So, I have been eating my LUKE WARM​ dinner from Swiss Chalet with my bare hands because YOUR STAFF REFUSE​ to provide cutlery to me when I ordered it.

    So now, I am going back online, and telling my experience to my 15,000 YouTube/Twitter followers, because NO ONE THERE​ at Swiss Chalet cares about their Customer SERVICE.​

    Sincerely,

    R Phillips

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