Shoney’s corporate office is located in Nashville, Tennessee. Shoney’s is a family-dining restaurant brand known for its breakfast menu, Fresh Food Bar, burgers, entrées, desserts, and family-friendly atmosphere. Customers can contact the company regarding restaurant experiences, service concerns, franchising, catering, employment, and other corporate matters.
How to Contact Shoney’s Corporate Office
Shoney’s corporate headquarters and customer-contact information is listed below.
- Shoney’s Corporate Office Address: Shoney’s North America, LLC, 1717 Elm Hill Pike, Suite B-1, Nashville, TN 37210, USA
- Shoney’s Corporate Phone Number: 1-615-231-2333
- Shoney’s Customer Service Number: 1-800-708-3558
- Website and Privacy Contact: 1-877-377-2233, option 9
- Official Customer Feedback: Shoney’s Restaurant Feedback Form
- Shoney’s Website: www.shoneys.com
- Restaurant Locations: Find a Shoney’s location
- Online Ordering: Shoney’s online ordering
Shoney’s official website currently directs customers with restaurant complaints or questions to its online Restaurant Feedback form. Customers should identify the specific restaurant they visited so the concern can be routed to the appropriate operator.
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Shoney’s Corporate Headquarters Information
Shoney’s corporate office supports the restaurant brand’s operations, franchising, marketing, menu development, vendor relationships, and other company-level functions.
- Company Name: Shoney’s North America, LLC
- Industry: Restaurants and hospitality
- Restaurant Category: Family dining and casual dining
- Headquarters: Nashville, Tennessee
- Founded: 1947
- Founder: Alex Schoenbaum
- Chairman and CEO: David Davoudpour
- Ownership: Privately held
- Primary Markets: The Southern and Eastern United States
Shoney’s operates through a combination of company-affiliated and independently operated franchise restaurants. Because a franchisee is a separate business entity, the local restaurant may be responsible for resolving employment, billing, service, food-quality, and management concerns arising at that location.
How to File a Complaint with Shoney’s
Customers should begin with the restaurant where the issue occurred. A restaurant manager can often address missing food, incorrect charges, service problems, cleanliness concerns, or refund requests more quickly than the corporate office.
To submit a Shoney’s complaint:
- Contact the restaurant directly. Use the Shoney’s location finder to obtain the restaurant’s current phone number and operating hours.
- Ask for the manager on duty. Explain what happened and clearly state the resolution you are requesting.
- Keep the receipt. Save the date, time, restaurant address, order number, payment method, and names of employees involved.
- Use the official feedback form. Visit Shoney’s Contact Us page and identify the restaurant where the experience occurred.
- Contact the corporate office. If the issue remains unresolved, call the Nashville office or send a written complaint to the corporate address.
When writing to Shoney’s, keep the complaint factual and concise. Include copies of receipts or photographs when relevant, but do not send original documents.
Shoney’s Corporate Office or Local Restaurant?
The correct contact depends on the type of problem.
Contact the Local Shoney’s Restaurant For:
- Incorrect, missing, or poorly prepared food
- Fresh Food Bar availability or condition
- Restaurant cleanliness
- Server or manager conduct
- Unexpected charges or receipt questions
- Local refunds and meal replacements
- Restaurant hours and breakfast availability
- Local job applications and scheduling
Contact Shoney’s Corporate Office For:
- An unresolved restaurant complaint
- A concern involving restaurant management
- Company policies or brand standards
- Franchise-development questions
- Vendor or corporate business inquiries
- Media and public-relations matters
- Privacy or website concerns
Because some Shoney’s restaurants are independently owned, corporate representatives may forward a complaint to the appropriate franchise owner for investigation and resolution.
Common Shoney’s Customer Complaints
Customer experiences vary by location, management, staffing, and time of visit. Common concerns reported on consumer-review platforms and in comments submitted to Corporate Office Headquarters include the following.
Food Quality and Fresh Food Bar Concerns
Some diners report food that was cold, unavailable, overcooked, undercooked, or left on the Fresh Food Bar longer than expected. Customers may also find that the available buffet selection differs from advertisements or from what was offered during a previous visit.
Fresh Food Bar selections, schedules, and prices can vary by restaurant. Calling the local restaurant before visiting may help confirm what is being served that day.
Restaurant Cleanliness
Cleanliness complaints may involve tables, dining areas, carpets, restrooms, serving utensils, or the Fresh Food Bar. Serious sanitation concerns should be reported to the manager immediately.
Customers who believe a condition creates a public-health risk may also contact the county or state health department responsible for inspecting that restaurant.
Service and Management Complaints
Reported service concerns include long waits, inattentive staff, discourteous interactions, unavailable menu items, and difficulty reaching a manager. Providing the date, approximate time, and employee descriptions can help the restaurant identify who was working during the visit.
Refund and Billing Problems
Refund requests are normally handled by the restaurant that processed the transaction. Customers should keep the original receipt and ask the location manager how long a refund may take to appear.
Bank processing times can cause an approved card refund to remain pending for several business days. A charge that was not authorized should also be reported to the card issuer.
Shoney’s Reviews on Corporate Office Headquarters
Comments submitted to Corporate Office Headquarters describe both customer loyalty to the Shoney’s brand and dissatisfaction with certain individual locations.
Recent complaints have mentioned food quality, buffet availability, restaurant cleanliness, employee attitudes, and a lack of response after concerns were reported. Other commenters have expressed interest in seeing Shoney’s open or return to their communities.
These reviews reflect individual customer experiences and may not represent every Shoney’s restaurant. Readers can share their own experiences in the review section below.
Who Owns Shoney’s?
Shoney’s is a privately held restaurant company led by Chairman and CEO David Davoudpour. Davoudpour acquired the brand in 2007 and has overseen efforts to modernize its restaurants, menu, and franchise-development program.
The company continues to promote Shoney’s as an All-American family-dining brand while offering franchise opportunities for new restaurant development.
A Brief History of Shoney’s
Shoney’s traces its history to 1947, when Alex Schoenbaum opened a drive-in restaurant in Charleston, West Virginia. The business was associated with the Big Boy restaurant system during part of its early history and later developed under the Shoney’s name.
The brand expanded into a major family-dining chain known for breakfast, burgers, sandwiches, entrées, its Fresh Food Bar, Strawberry Pie, and Hot Fudge Cake.
Shoney’s is now headquartered in Nashville and continues to operate in multiple states through corporate-related restaurants and independent franchise operators.
Shoney’s Menu, Ordering, and Catering
Shoney’s menu generally includes breakfast platters, omelets, burgers, sandwiches, salads, entrées, sides, desserts, and beverages. Participating restaurants may also offer the All-You-Care-to-Eat Fresh Food Bar.
Menu items, prices, promotions, buffet schedules, and hours can vary by restaurant. Customers should check the selected location’s page or call before visiting.
Shoney’s also offers catering for breakfast, lunch, and dinner at participating locations. Catering orders may be available for pickup or delivery, depending on the restaurant and the size of the order.
Shoney’s Competitors
Shoney’s competes with national and regional family-dining, breakfast, buffet, and casual restaurant chains, including:
- Denny’s corporate office
- IHOP corporate office
- First Watch corporate office
- Cracker Barrel corporate office
Shoney’s differentiates itself through its long history, family-dining format, breakfast selections, Fresh Food Bar, and well-known desserts.
Frequently Asked Questions About Shoney’s
Where is Shoney’s corporate headquarters?
Shoney’s corporate headquarters is located at 1717 Elm Hill Pike, Suite B-1, Nashville, Tennessee 37210.
What is Shoney’s corporate phone number?
A commonly listed phone number for Shoney’s North America headquarters is 1-615-231-2333.
What is Shoney’s customer service number?
Shoney’s customer service number is commonly listed as 1-800-708-3558. The company’s official website directs restaurant complaints to its online feedback form.
How do I complain about a Shoney’s restaurant?
First speak with the restaurant manager. If the issue is not resolved, submit the complaint through the Restaurant Feedback form on Shoney’s official Contact Us page. Include the restaurant location, date, time, and receipt details.
Who is the CEO of Shoney’s?
David Davoudpour is the chairman and chief executive officer of Shoney’s.
Are all Shoney’s restaurants owned by the corporate office?
No. Some Shoney’s restaurants are independently owned and operated by franchisees. The local franchise owner may be responsible for restaurant operations and employment decisions.
How do I request a Shoney’s refund?
Contact the restaurant that processed the transaction and ask to speak with a manager. Keep the receipt and provide the order date, amount, and payment method.
Does Shoney’s serve breakfast all day?
Shoney’s states that breakfast is not generally served all day. Its FAQ indicates that breakfast is typically available until 11:00 a.m. on weekdays and 1:00 p.m. on weekends, but hours can vary by location.
Does Shoney’s offer delivery?
Participating Shoney’s restaurants offer pickup or delivery through the company’s online-ordering system or third-party delivery providers. Availability depends on the selected location.
How do I find a Shoney’s restaurant?
Use the location search on Shoney’s official website. Enter a city, state, or ZIP code to see nearby restaurants, phone numbers, addresses, and operating hours.
How do I apply for a job at Shoney’s?
Visit the Employment section of the official Shoney’s website. Applications for independently owned restaurants may be sent directly to the local franchisee responsible for hiring.
How do I contact Shoney’s about franchising?
Visit the Franchising section of Shoney’s website and complete the franchise-candidate form. The form requests contact information, investment qualifications, preferred markets, and the number of proposed locations.
Why Trust Corporate Office Headquarters?
Corporate Office Headquarters provides company contact information and consumer-help resources for major restaurant brands. We organize corporate addresses, phone numbers, complaint routes, and frequently asked questions so customers can determine where to direct their concerns.
Contact details and company policies can change. Readers should confirm important information through Shoney’s official website before mailing documents, visiting an office, or making business decisions.
Shoney’s Complaints, Reviews, and Feedback
Have you visited a Shoney’s restaurant? Share your experience in the comments below. Reviews about food quality, service, cleanliness, refunds, management responses, and the Fresh Food Bar can help other customers understand what to expect.
Please identify the restaurant city and state without posting private financial, medical, or personal information.
Disclaimer
Corporate Office Headquarters is not affiliated with Shoney’s, Shoney’s North America, LLC, Best American Hospitality Corp., or any Shoney’s franchisee. This page is provided for informational and consumer-review purposes.
