Great Clips corporate office is located in the Minneapolis-Bloomington area of Minnesota. This page lists the verified Great Clips headquarters address, corporate phone number, customer service and complaint line, email, franchise contacts, careers resources, and steps for escalating an unresolved salon complaint.
Great Clips Corporate Office Quick Facts
- Brand: Great Clips
- Corporate company: Great Clips, Inc.
- Great Clips corporate office address: 4400 West 78th Street, Suite 700, Minneapolis, MN 55435, USA
- Great Clips corporate phone number: 1-800-999-5959
- Great Clips customer service and complaint line: 1-800-473-2825
- Customer service email: cu*************@********ps.com
- Customer service contact form: Great Clips Customer Service
- Official website: greatclips.com
- Business model: Privately held and 100% franchised
- President and CEO: Rob Goggins
Great Clips uses Minneapolis, Minnesota 55435 as the city in its official corporate mailing address. The headquarters is also commonly described as being in Bloomington. The 1-800-999-5959 number is the published corporate office number. For salon complaints, gift-card questions, Online Check-In problems, or other customer concerns, use customer service at 1-800-473-2825.
How to Contact Great Clips Customer Service
Great Clips customer service accepts feedback about salon visits and assists with gift cards, the Great Clips app, Online Check-In, account questions, and general brand concerns. Call 1-800-473-2825, email cu*************@********ps.com, or use the form on the official Great Clips Customer Service page.
Choose the Best Great Clips Contact Route
- Haircut, service, coupon, or salon complaint: Contact the salon manager first, then call customer service at 1-800-473-2825 if the matter remains unresolved.
- Written customer feedback: Email cu*************@********ps.com or use the official customer-service form.
- Salon address, phone number, or hours: Use the official Great Clips salon locator.
- Online Check-In or app problem: Contact customer service and include the salon location, device type, and a description of the error.
- Gift-card problem: Contact customer service with the purchase details, but do not send the complete gift-card number or PIN by unsecured email.
- Salon employment or application: Contact the independently owned salon or apply through the official Great Clips careers site.
- Corporate employment: Review openings on the corporate careers page.
- Franchise ownership: Call 1-800-947-1143 or email fr*******@********ps.com.
- Corporate matters: Call Great Clips, Inc. at 1-800-999-5959.
How to Escalate a Great Clips Complaint
Every Great Clips salon is independently owned and operated by a local franchisee. For a haircut, employee-conduct, pricing, coupon, refund, wait-time, or salon-service complaint, begin with the manager of the location involved. The franchise owner normally controls local employees, prices, promotions, refunds, and daily salon operations.
If the salon does not resolve the matter, contact Great Clips Customer Service and ask that the feedback be documented and routed to the appropriate franchise owner or support team.
- Contact the salon manager and explain the problem and requested resolution.
- Record the salon address, visit date, approximate time, and name of the manager contacted.
- Keep the receipt and any relevant coupon, gift-card, app, or Online Check-In information.
- If the local salon cannot resolve the issue, call 1-800-473-2825 or send a written complaint to cu*************@********ps.com.
- Request a case or reference number and ask when a response should be expected.
- If needed, send a concise corporate letter to Great Clips, Inc., 4400 West 78th Street, Suite 700, Minneapolis, MN 55435.
Information to Include in a Great Clips Complaint
- The complete address of the salon involved
- The date and approximate time of the visit
- The service requested and amount paid
- A factual description of the haircut, service, wait-time, coupon, or payment problem
- The name or position of the manager already contacted
- Copies of the receipt, coupon, photographs, or prior correspondence when relevant
- The exact remedy requested, such as a haircut correction, refund review, coupon review, or management response
Online Check-In, Wait Times, Prices, and Coupons
Great Clips Online Check-In adds a customer’s name to a salon’s waitlist and provides an estimated wait time. It is not a guaranteed appointment or reservation time. Actual service order and wait times may change as customers arrive and salon conditions change.
Because Great Clips salons are independently owned, the local franchise owner generally determines haircut prices and participation in location-specific discounts and promotions. Some coupons are limited to particular markets, salons, dates, or customer groups. Great Clips advises customers to use caution with coupons found online because some may be unauthorized, expired, or restricted to specific locations.
Customers can review salon details and available wait-time information through the official salon locator and Online Check-In system.
Great Clips Gift Cards and App Support
Great Clips customer service assists with technical problems involving gift cards, the Great Clips app, and Online Check-In. The company states that Great Clips gift cards do not expire or lose value. Customers with a card-balance or technical issue should use the official customer-service page or call 1-800-473-2825.
A local salon may also be able to check a gift-card balance, especially when the card does not have a PIN. Keep the card and purchase receipt until the issue is resolved.
Account Security and Scam Warning
Use only Great Clips phone numbers, email addresses, and websites confirmed through GreatClips.com. Be cautious if someone claiming to represent Great Clips demands payment by gift card, cryptocurrency, wire transfer, or remote access to your device. Do not post complete payment-card numbers, gift-card numbers or PINs, passwords, verification codes, home addresses, private phone numbers, or other sensitive information in public comments.
Great Clips Human Resources and Careers
Great Clips does not publish a separate general human-resources phone number for salon employees. The 1-800-999-5959 number should be described as the corporate office number, not as a verified HR direct line.
Every Great Clips salon is owned by an independent franchisee. The franchisee, rather than Great Clips, Inc., is responsible for salon hiring, scheduling, compensation, employment practices, and application decisions. Salon applicants and employees should contact the local salon manager or franchise owner.
Job seekers can search for stylist, manager, receptionist, internship, and other salon opportunities through the official Great Clips careers site. Corporate-office openings are listed separately. The published careers email, ca*****@********ps.com, is primarily provided for application-accessibility assistance and career-site questions rather than routine customer complaints.
Great Clips Franchise and Corporate Structure
Great Clips, Inc. is a privately held company with a 100% franchised business model. The company states that every Great Clips salon is independently owned and that it operates no company-owned salon locations. Great Clips, Inc. supports the brand through franchising, marketing, technology, training, operations, and other corporate services.
Prospective franchisees can contact Great Clips Franchise Development at 1-800-947-1143 or fr*******@********ps.com. Published franchise-development hours are 8:00 a.m.-5:00 p.m. Central Time.
Corporate and Franchise Details
- Corporate company name: Great Clips, Inc.
- Corporate company address: 4400 West 78th Street, Suite 700, Minneapolis, MN 55435, USA
- Corporate company phone: 1-800-999-5959
- Corporate status: Privately held
- Business model: 100% franchised
- Corporate-owned salons: None
- President and CEO: Rob Goggins
- Franchise development phone: 1-800-947-1143
- Franchise development email: fr*******@********ps.com
About Great Clips
Great Clips was established in Minnesota in 1982 and has grown into one of North America’s largest hair-salon brands. The company reports more than 4,400 independently owned salons across the United States and Canada.
Great Clips focuses on convenient, value-priced haircuts for men, women, children, and seniors. Depending on the independently owned location, additional services may include shampooing, styling, beard trims, bang trims, neck trims, and perms. Great Clips states that its salons do not offer hair-coloring services.
Technology and convenience services include the Great Clips app, Online Check-In, ReadyNext text notifications, and Clip Notes, which can record a customer’s haircut preferences.
Great Clips competes with national and regional salon brands such as Sport Clips, Supercuts, Fantastic Sams, Drybar, Hair Cuttery, Regis, and independent local salons.
Great Clips Complaints, Reviews, and Customer Feedback
Customer feedback on CorporateOfficeHeadquarters.com includes reports involving coupon acceptance, Online Check-In expectations, customers being served in a different order than anticipated, discount-card participation, haircut quality, refund requests, and unanswered callbacks. These reports reflect individual customer experiences and should not be treated as proof of a companywide pattern.
Because Great Clips is fully franchised, experiences can vary by salon, franchise owner, manager, stylist, promotion, and local resolution process. If you submit a Great Clips review below, identify the general salon location, explain what happened, state which contact route you used, and describe whether the matter was resolved.
Keep the review factual and do not include private payment, gift-card, employment, account, medical, identity, or contact information.
Frequently Asked Questions
Where is the Great Clips corporate office?
Great Clips corporate office is at 4400 West 78th Street, Suite 700, Minneapolis, MN 55435, USA. The headquarters is also commonly associated with Bloomington, Minnesota.
What is the Great Clips corporate office phone number?
The published Great Clips corporate office phone number is 1-800-999-5959.
What is the Great Clips customer service phone number?
Call Great Clips customer service at 1-800-473-2825.
What is the Great Clips customer service email address?
The official customer service email is cu*************@********ps.com.
How do I file a complaint with Great Clips?
Contact the salon manager first because each location is independently owned. If the issue remains unresolved, call Great Clips Customer Service at 1-800-473-2825, email cu*************@********ps.com, or use the official customer-service form.
What is the Great Clips human resources phone number?
Great Clips does not publish a separate general HR phone number for salon employees. Salon applicants and employees should contact the local franchise owner. Corporate applicants should use the Great Clips careers website.
Does Great Clips have corporate-owned salons?
No. Great Clips states that all of its salons are independently owned and operated by franchisees.
Is Great Clips Online Check-In an appointment?
No. Online Check-In adds the customer’s name to a salon’s waitlist and provides an estimated wait time. It does not guarantee an appointment time.
Why was my Great Clips coupon not accepted?
A coupon may be expired, unauthorized, limited to a particular market, or valid only at participating salons. Ask the salon manager to explain the restriction and contact customer service if the published terms appear to have been followed.
How do I contact Great Clips about a franchise?
Call Great Clips Franchise Development at 1-800-947-1143 or email fr*******@********ps.com.
Official Great Clips Resources
- Great Clips official website
- Customer service, complaints, email, and FAQs
- Salon locator and Online Check-In
- Great Clips salon careers and jobs
- Great Clips corporate careers
- Great Clips franchise information
- Great Clips leadership
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate addresses, phone numbers, customer-service routes, franchise and ownership details, and a public forum for customer feedback. We compare company contact information with current official sources and distinguish corporate numbers from customer-service, franchise, employment, and local-salon contacts.
Last verified and updated: August 6, 2026. Corporate contacts, franchise information, leadership, services, and policies can change. Confirm time-sensitive information through the official Great Clips website before sending documents, gift-card details, or payment information.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Great Clips, Great Clips, Inc., or any independently owned Great Clips salon or franchisee. This page is provided for informational, review, complaint, and feedback purposes. Brand names and trademarks belong to their respective owners.
Share Your Great Clips Review
Have you contacted a Great Clips salon, franchise owner, customer service, or corporate office? Share a factual review of your experience with a haircut, coupon, wait time, Online Check-In, gift card, employee interaction, refund request, or support case. Explain whether the salon or company responded and what resolution was offered, but leave out sensitive personal, employment, account, gift-card, and payment information.
