Valvoline corporate office and world headquarters are located in Lexington, Kentucky. Valvoline Inc. operates and franchises Valvoline Instant Oil Change and other automotive preventive-maintenance service centers in the United States and Canada.
Customers commonly search for the Valvoline headquarters address, corporate phone number, Customer Care, corporate complaints, claims number, email support, service records, damage-claim guidance, product support, or a way to escalate an unresolved oil-change concern. It is important to distinguish Valvoline Inc.’s service-center business from the separate Valvoline Global Operations motor-oil and automotive-products business.
Valvoline Corporate Office and Headquarters Contact Information
- Company: Valvoline Inc.
- Primary service brand: Valvoline Instant Oil Change
- Valvoline corporate headquarters: 100 Valvoline Way, Suite 100, Lexington, KY 40509, USA
- Valvoline corporate phone number: 1-859-357-7777
- Valvoline Instant Oil Change Customer Care: 1-800-FAST-CHANGE or 1-800-327-8242
- Customer Care hours: Monday–Friday, 8:00 a.m.–9:00 p.m. ET; Saturday, 8:00 a.m.–8:00 p.m. ET; except holidays
- Customer Care contact form and live chat: Contact Valvoline Instant Oil Change
- Service-center locator: Find a Valvoline Instant Oil Change location
- Official service website: vioc.com
Important phone-number distinction: 1-800-327-8242 is the primary Valvoline Instant Oil Change Customer Care and complaint number. The separate 1-800-832-6825 number is for Valvoline Global motor oil, antifreeze, transmission fluid, lubricant, and other product questions.
Important facility distinction: The Lexington headquarters is a corporate office. It is not a public oil-change service center, repair bay, parts counter, motor-oil return center, invoice pickup location, or guaranteed walk-in claims department. Use the location finder to contact the service center involved in a transaction.
Valvoline Inc. and Valvoline Global Are Separate Businesses
The Valvoline name is used by two related but legally separate businesses. Customers should contact the correct company based on whether the concern involves a service center or a packaged automotive product.
Valvoline Inc. and Valvoline Instant Oil Change
Valvoline Inc. is the publicly traded preventive automotive-maintenance company associated with:
- Valvoline Instant Oil Change service centers
- Great Canadian Oil Change locations
- Express Care service operations
- Company-operated and franchised quick-maintenance centers
- Oil changes and other services performed at a Valvoline location
- Service-center complaints, receipts, customer claims, and location feedback
For an oil change, damaged vehicle, receipt, technician interaction, service record, incorrect service, location complaint, refund request, or service-center claim, contact Valvoline Instant Oil Change Customer Care at 1-800-327-8242.
Valvoline Global Operations
Valvoline Global Operations is the separate Aramco-affiliated business associated with Valvoline-branded automotive products, including:
- Bottled motor oil
- Antifreeze and coolant
- Transmission fluid
- Gear oil
- Grease and industrial lubricants
- Product compatibility and fitment
- Retail product orders
- Product technical support
- Valvoline Global product-support number: 1-800-TEAM-VAL or 1-800-832-6825
- Valvoline Global contact page: Contact Valvoline Global
- Valvoline Global website: valvolineglobal.com
A concern about a packaged Valvoline product purchased from an auto-parts store, mass merchant, online seller, distributor, or service shop should normally be directed to Valvoline Global rather than Valvoline Instant Oil Change Customer Care.
How to Contact Valvoline Instant Oil Change Customer Care
Valvoline Instant Oil Change provides telephone, live-chat, and online written support for service-center questions and complaints.
- Telephone: 1-800-FAST-CHANGE or 1-800-327-8242
- Telephone hours: Monday–Friday, 8:00 a.m.–9:00 p.m. ET; Saturday, 8:00 a.m.–8:00 p.m. ET; except holidays
- Live chat: Available through the official contact page during published support hours
- Written message: Use the email form on the official contact page
- Expected form-response time: Approximately 24–48 hours
The phrase “800-327-8242 email” can be confusing. 1-800-327-8242 is a telephone number, not an email address. For written support, use the official Customer Care email form rather than attempting to send a message to the phone number.
How to Escalate a Valvoline Corporate Complaint
- Contact the location involved. Ask for the service-center manager and explain the concern as soon as possible.
- Determine whether the center is company-operated or franchised. A franchised center may be operated by an independent legal entity, although it uses the Valvoline Instant Oil Change brand.
- Keep the service documentation. Save the invoice, service date, store address, mileage, vehicle information, recommendations, declined services, payment record, and names or roles of employees contacted.
- Document any alleged damage. Take photographs and videos, obtain an independent diagnosis, retain towing and rental receipts, and preserve removed or failed parts when possible.
- Contact Customer Care. Call 1-800-327-8242, use live chat, or submit the official contact form.
- Ask for a case or claim number. Use the same number during every follow-up contact.
- State the requested outcome. Examples include a refund review, corrected service record, repair-cost review, reimbursement review, written claim decision, manager contact, or explanation of a denial.
- Keep a dated contact log. Record the representative, date, time, promise, deadline, and result of each conversation.
If the issue is unresolved and written correspondence is necessary, first ask Customer Care to confirm the correct mailing address and department. Do not assume that sending documents to the physical corporate headquarters will automatically route them to the correct claims or Customer Care team.
Valvoline Claims and Vehicle-Damage Complaints
Valvoline does not currently publish a separate public claims telephone number. Customers reporting alleged damage or a service error should contact Customer Care at 1-800-327-8242 and ask that a case or claim be opened.
Potential service-related complaints may involve:
- An oil leak after service
- A loose, stripped, cross-threaded, or over-tightened drain plug
- A cracked filter housing
- An incorrectly installed oil, air, or cabin filter
- Incorrect motor oil or fluid
- Too much or too little fluid
- A missing cap, cover, shield, fastener, or component
- Engine, transmission, differential, cooling-system, or air-conditioning concerns
- A warning light appearing after service
- Damage allegedly occurring while the vehicle was in a service bay
- A towing, rental-car, repair, or diagnostic expense
- A delayed or denied claim
What to Do Immediately After a Possible Service Error
If an oil warning, low-fluid warning, overheating condition, major leak, unusual noise, smoke, loss of steering, brake concern, or other potentially serious condition appears after service, stop operating the vehicle when it is safe to do so. Driving a vehicle with inadequate oil or fluid can worsen damage and complicate the investigation.
Record the following before repairs are made when practical:
- Dashboard warning lights
- Fluid on the driveway or under the vehicle
- Oil or fluid level
- Visible loose or damaged components
- Current mileage
- Date and time the problem began
- Towing destination
- Statements made by the service center or inspecting mechanic
Obtain an itemized written diagnosis and estimate from a qualified repair facility. Ask the facility to photograph the problem and retain failed or removed parts when possible. Do not delay an emergency repair when delay would create a safety hazard or cause additional damage.
If a Valvoline Claim Is Denied
Ask for the claim decision and reason in writing. Confirm what evidence was reviewed, such as the service invoice, technician notes, service-bay video, photographs, inspection results, or maintenance history.
Keep copies of all records and note any response or appeal deadline. A denied claim does not by itself establish whether the service center caused the loss. Liability can depend on the evidence, vehicle condition, service history, timing, diagnosis, contractual terms, and applicable law.
How to Get a Valvoline Receipt or Service History
Customers seeking an invoice, receipt, or service-history record should begin with the Valvoline location that performed the work.
- Contact the store directly
- Use the Valvoline Customer Care email form
- Use live chat
- Call Customer Care at 1-800-327-8242
Invoice requests may take up to approximately 24 hours. Provide the service location, date, vehicle information, name used for the transaction, and a safe email or mailing address.
Do not post a complete invoice publicly. Receipts may contain a full name, partial payment-card number, VIN, license plate, telephone number, email address, customer number, or other private information.
Valvoline Pricing, Coupons, and Refund Questions
Valvoline service prices can vary by location, vehicle, oil capacity, selected oil, service type, local market, taxes, environmental fees, and whether the center is company-operated or franchised.
Before authorizing a service:
- Ask for the total price
- Confirm how many quarts are included
- Ask whether additional-quart charges apply
- Present the coupon before payment
- Ask which services are recommended versus required
- Confirm whether the location accepts the specific coupon
Refund requests should normally begin with the service-center manager. If the manager does not resolve the concern, contact Customer Care and provide the invoice, payment amount, store, service date, and reason for requesting a refund.
Valvoline Human Resources and Careers
Valvoline does not currently publish a dedicated general Human Resources telephone number for public customer use on its main Customer Care page.
- Valvoline Inc. jobs: Valvoline Instant Oil Change careers
- Corporate and service-center opportunities: Search through the official Valvoline careers site
- Current employees: Use the internal manager, payroll, benefits, employee-relations, or HR contact supplied by the employer
- Corporate routing: Call 1-859-357-7777 and ask whether the corporate switchboard can direct the inquiry
The corporate number should not be described as a verified direct HR line. Applicants should confirm that a position appears on an official Valvoline careers website before providing sensitive information.
Do not send Social Security numbers, banking information, identification documents, passwords, or payment to an unverified recruiter or social-media account.
Valvoline Ownership, Leadership, and Operating Status
Valvoline Inc. is an active publicly traded automotive preventive-maintenance company.
- Company: Valvoline Inc.
- Stock exchange and ticker: New York Stock Exchange, VVV
- President and CEO: Lori Flees
- Parent company: None; Valvoline Inc. is publicly traded
- Headquarters: Lexington, Kentucky
- Operating status: Active
- Current network: Approximately 2,400 franchised and company-operated service centers in the United States and Canada
Valvoline Global Operations is a separate automotive-products business affiliated with Aramco. Its President and CEO is Jamal K. Muashsher.
Valvoline Inc. and Valvoline Global Operations share aspects of the Valvoline brand but operate different businesses, websites, support systems, and customer-service telephone numbers.
Company-Owned and Franchised Valvoline Locations
Some Valvoline Instant Oil Change locations are operated directly by Valvoline Inc., while others are operated by independent franchisees. A branded sign does not necessarily mean the location is owned by the public company.
When filing a complaint, ask:
- Is this center company-operated or franchised?
- What is the franchisee’s legal business name?
- Who owns and maintains the service records?
- Who reviews refunds and vehicle-damage claims?
- Who issued the invoice and processed the payment?
- Who carries the applicable liability insurance?
Valvoline Customer Care may assist with documenting and routing a complaint, but an independent franchisee may also need to participate in the investigation or resolution.
Valvoline Reviews and Complaints
Current visible CorporateOfficeHeadquarters.com reader submissions include individual experiences involving:
- A transmission complaint alleging that the correct fluid level was not restored and that a later claim was denied
- A Dothan, Alabama complaint alleging that a cabin filter was installed incorrectly and that an air-conditioning problem followed
- A complaint alleging that an over-tightened oil filter caused a cracked housing and left the customer without a vehicle
- Concerns about delays involving estimates, repairs, and rental-car approval
- A complaint about being unable to obtain a paper receipt because a store printer was reportedly broken
- A positive Seaside, Oregon review praising employees who checked the oil and helped reassure a customer about a warning light
These are individual reader-submitted accounts and have not been independently verified by CorporateOfficeHeadquarters.com. They do not establish that every Valvoline location, technician, manager, franchisee, service, or claim has the same outcome.
Experiences can vary according to location ownership, staffing, vehicle condition, maintenance history, service selected, technician actions, documentation, diagnosis, claim evidence, and how quickly the matter is reported.
Valvoline Competitors
Valvoline Instant Oil Change competes with quick-lube chains, tire and automotive-service companies, dealerships, repair shops, mobile maintenance providers, and independent service centers.
Related CorporateOfficeHeadquarters.com pages include:
- Jiffy Lube Corporate Office Headquarters
- Firestone Corporate Office Headquarters
- Take 5 Oil Change Corporate Office Headquarters
- Kwik Kar Corporate Office Headquarters
- Midas Corporate Office Headquarters
Valvoline Corporate Office FAQs
Where is Valvoline headquarters?
Valvoline Inc.’s corporate and world headquarters are located at 100 Valvoline Way, Suite 100, Lexington, KY 40509.
What is the Valvoline corporate office address?
The current Valvoline Inc. corporate address is 100 Valvoline Way, Suite 100, Lexington, KY 40509.
What is the Valvoline corporate phone number?
The Valvoline Inc. corporate or headquarters phone number is 1-859-357-7777.
What is the Valvoline Instant Oil Change corporate office phone number?
For customer complaints and service-center support, call 1-800-FAST-CHANGE or 1-800-327-8242. The corporate headquarters number is 1-859-357-7777.
What is the Valvoline Customer Care number?
The Valvoline Instant Oil Change Customer Care number is 1-800-327-8242.
What are Valvoline Customer Care hours?
Current published hours are Monday–Friday from 8:00 a.m.–9:00 p.m. ET and Saturday from 8:00 a.m.–8:00 p.m. ET, except holidays.
What is the Valvoline claims phone number?
Valvoline does not currently publish a separate public claims number. Call Customer Care at 1-800-327-8242 and ask for a case or claim to be opened.
Is 800-327-8242 an email address?
No. 1-800-327-8242 is the Valvoline Instant Oil Change Customer Care telephone number. Use the official online email form for written support.
What is 1-800-832-6825?
1-800-832-6825, also written as 1-800-TEAM-VAL, is the Valvoline Global product-support number. It is intended for Valvoline motor oil, antifreeze, transmission fluid, lubricant, and related product questions rather than a complaint about service performed at a Valvoline Instant Oil Change center.
How do I complain to Valvoline corporate?
Begin with the manager of the service center involved. If the issue remains unresolved, call 1-800-327-8242, use live chat, or submit the official Customer Care form. Ask for a case number and retain the invoice and supporting documentation.
How do I file a damage claim with Valvoline?
Contact the service center immediately, document the alleged damage, obtain an independent written diagnosis when appropriate, and call Customer Care at 1-800-327-8242. Ask for a claim or case number and retain all receipts, photographs, estimates, parts, and communications.
How do I get a Valvoline receipt?
Contact the service center, use Customer Care chat or email support, or call 1-800-327-8242. Invoice requests may take up to approximately 24 hours.
Is Valvoline headquarters an oil-change center?
No. The Lexington headquarters is a corporate office. Use the Valvoline location finder for oil changes, inspections, maintenance services, and local service records.
Who owns Valvoline Instant Oil Change?
Valvoline Instant Oil Change is the principal retail-service brand of Valvoline Inc., a publicly traded company listed on the New York Stock Exchange under the ticker VVV. Individual locations may be company-operated or independently franchised.
Who is the CEO of Valvoline?
Lori Flees is President and CEO of Valvoline Inc.
Is Valvoline owned by Aramco?
Valvoline Inc.’s retail-service business is not owned by Aramco. Aramco acquired the former Valvoline Global Products business, now known as Valvoline Global Operations. That separate company handles Valvoline-branded motor oils, lubricants, antifreeze, transmission fluids, and related products.
How many Valvoline service centers are there?
Valvoline Inc. currently describes its network as approximately 2,400 franchised and company-operated service centers across the United States and Canada.
Does Valvoline have a public HR number?
A dedicated public general HR number was not verified on Valvoline’s primary Customer Care page. Applicants should use the official careers website, and current employees should use their internal HR or management contacts.
How do I submit a Valvoline privacy request?
Use the Privacy Request Portal linked from Valvoline’s current Privacy Notice or call 1-800-327-8242. Do not submit private account or vehicle information in a public review.
Official Valvoline Resources
- Valvoline Instant Oil Change official website
- Valvoline Instant Oil Change Customer Care
- Valvoline service-center locator
- Valvoline Instant Oil Change FAQs
- Valvoline Inc. careers
- Valvoline Inc. investor relations
- Valvoline Inc. Privacy Notice
- Valvoline Global Operations
- Valvoline Global product support
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes corporate addresses, headquarters telephone numbers, customer-support routes, ownership information, leadership details, facility distinctions, complaint guidance, and reader-review information for major companies and consumer brands.
For this Valvoline page, we reviewed current corporate filings, official Valvoline Instant Oil Change Customer Care information, contact hours, service-record guidance, Valvoline Global product-support information, company leadership, operating status, business ownership changes, privacy resources, and the themes visible in current reader submissions.
CorporateOfficeHeadquarters.com is an independent information and review website and is not operated by Valvoline Inc., Valvoline Instant Oil Change, Valvoline Global Operations, Aramco, or any franchisee.
Page Update Note
This page was updated on July 27, 2026 to add Suite 100 to the verified Lexington headquarters address, confirm the Valvoline corporate telephone number, verify Customer Care hours and contact options, distinguish Valvoline Inc. from Valvoline Global Operations, correct the use of 1-800-832-6825, explain claims-number and email searches, clarify company-operated and franchised service centers, update leadership and store-network information, expand vehicle-damage and complaint-escalation guidance, add service-record and privacy information, summarize current visible review themes, preserve the existing image, and address the supplied QueryHunter corporate-office, headquarters, complaint, claims, and telephone-number searches.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Valvoline Inc., Valvoline Instant Oil Change, Valvoline Global Operations, Aramco, Great Canadian Oil Change, Express Care, any Valvoline franchisee, or any related retailer, distributor, manufacturer, insurer, repair facility, towing company, fleet provider, product seller, or service partner.
This page is provided for informational, review, rating, feedback, and complaint purposes only. Corporate addresses, telephone numbers, leadership roles, service-center ownership, support hours, services, prices, claim procedures, product-support routes, store counts, response times, and privacy processes can change.
Verify important information through the appropriate official Valvoline business before mailing documents, traveling to a facility, authorizing repairs, relying on a warranty or claim decision, purchasing a product, or pursuing a financial or legal remedy.
Share Your Experience
Have you contacted a Valvoline Instant Oil Change manager, Customer Care, Valvoline corporate office, claims representative, franchised location, or Valvoline Global product-support team? Share your experience below and explain the location, service or product involved, general issue, contact route used, and whether the concern was resolved.
Please do not post a full VIN, license plate, driver’s-license number, payment-card information, bank details, home address, private telephone number, complete invoice, claim document, account password, verification code, precise vehicle location, unredacted photograph, or private employee information.
Comments containing spam, threats, discriminatory material, doxxing, unsupported criminal accusations, impersonation, or sensitive personal information may be edited, withheld, or removed. Describe firsthand experiences accurately and distinguish documented events from opinions, assumptions, and information received from another person.
