Steak Escape’s corporate office is located at 1099 Sullivant Avenue in Columbus, Ohio. The company’s published corporate and general contact number is 1-614-224-0300. Customers with restaurant, food, employee, order, refund or service complaints should normally begin with the restaurant involved and then use Steak Escape’s official contact form if the location does not resolve the issue.
This guide provides Steak Escape’s current headquarters address, corporate phone number, complaint-escalation steps, ownership and leadership information, franchise guidance, official resources and reader-review status.
Steak Escape Corporate Office Contact Information
- Brand: Steak Escape Sandwich Grill
- Corporate Company: Escape Enterprises, Ltd.
- Corporate Office Address: 1099 Sullivant Avenue, Columbus, OH 43223, USA
- Corporate and General Contact Number: 1-614-224-0300
- Corporate Fax Number: 1-614-502-0088
- Official Contact Form: Contact Steak Escape
- Official Website: www.steakescape.com
- Restaurant Locations: Steak Escape Location Finder
- Online Ordering: Available through participating restaurant locations
- Careers and Restaurant Jobs: Steak Escape Employment Application
- Franchise Information: Own a Steak Escape Franchise
Steak Escape does not currently publish a separate nationwide toll-free customer-service number. The Columbus number is the company’s corporate and general contact number, while the online contact form is the clearest published route for customer feedback and restaurant complaints.
Where Is Steak Escape Headquarters?
Steak Escape’s corporate office is located at:
Steak Escape Sandwich Grill
Escape Enterprises, Ltd.
1099 Sullivant Avenue
Columbus, OH 43223
United States
The Columbus office supports the Steak Escape brand, franchise system, corporate administration, operations, marketing and other company functions. It should not be treated as a walk-in customer-service center or a restaurant where food purchases can be returned.
What Is the Steak Escape Corporate Phone Number?
Steak Escape’s published corporate and general contact number is 1-614-224-0300.
The official website does not identify a separate toll-free customer-service line. Customers can use the Columbus number for general corporate contact, but restaurant-specific matters should usually begin with the restaurant manager.
Examples include:
- Incorrect or missing food
- A refund or order adjustment
- A restaurant cleanliness concern
- An employee or manager complaint
- Food quality or preparation
- Drive-through service
- An online or pickup order
- A delivery problem
- A duplicate or incorrect restaurant charge
- A catering order
The local restaurant often has the transaction record, employee schedule, food-preparation details and authority needed to review the complaint.
How to Contact Steak Escape Customer Service
Steak Escape’s official customer-feedback route is its online contact form.
The form asks customers to provide:
- Name
- Email address
- Restaurant location and state
- A description of the experience
Use the form when:
- The restaurant manager did not resolve the problem
- You cannot reach the restaurant
- You need the company to identify the franchise operator
- The complaint involves repeated service problems
- You want corporate management to review the restaurant’s response
- The issue involves brandwide marketing, website information or company policy
Customers may also call the corporate office at 1-614-224-0300. Do not assume that the corporate receptionist can immediately issue a refund or change a restaurant transaction.
How to Make a Complaint to Steak Escape
- Identify the restaurant involved. Record the restaurant’s city, state, street address or shopping-center location.
- Speak with the manager. Restaurant management should be given the first opportunity to correct an order, review an employee concern or address food quality.
- Keep the receipt. Retain the receipt, order number, payment record and ordering-platform confirmation.
- Explain the requested resolution. State whether you want a corrected order, refund review, replacement meal, explanation, employee follow-up or corporate response.
- Use the official contact form. Include the restaurant location and a concise description of what happened.
- Call the corporate office when necessary. Use 1-614-224-0300 if the form does not produce a response or the issue requires corporate routing.
- Keep a record of the complaint. Save emails, screenshots, receipts, names and the dates of each contact.
Remain factual and focus on what occurred. Unsupported accusations, threats or personal attacks can make a legitimate complaint more difficult to investigate.
What to Include in a Steak Escape Complaint
- The restaurant location
- The date and approximate time
- The order number or receipt information
- Whether the order was in-store, drive-through, pickup or delivery
- The items ordered
- The amount paid
- The problem with the food or service
- The manager’s response
- The delivery or ordering platform, when applicable
- Photographs when they help document the issue
- The specific resolution requested
Do not include a complete payment-card number, bank-account details, account password or unnecessary medical information.
Corporate-Owned and Franchised Steak Escape Restaurants
Steak Escape operates as a franchise system. Some restaurants may be operated by Escape Enterprises or an affiliated company, while others are owned and operated by independent franchisees.
This distinction can affect who controls:
- Hiring and employee discipline
- Local management
- Refund approvals
- Restaurant operating hours
- Participation in promotions
- Delivery availability
- Local pricing
- Catering
- Local store policies
When submitting a complaint, identify the exact restaurant. Corporate may need this information to determine whether the issue belongs with a corporate operator or an independent franchise owner.
Steak Escape Refund and Order Complaints
Steak Escape does not publish one detailed nationwide refund policy covering every restaurant, franchisee and ordering platform.
Refund decisions may depend on:
- The restaurant that prepared the order
- Whether the location is franchised
- Whether the order was placed directly or through a third party
- The payment method
- Whether the complaint was reported promptly
- Whether the order was consumed or discarded
- The restaurant’s ability to verify the transaction
For the best chance of a prompt resolution, contact the restaurant as soon as the problem is discovered. Keep the food, packaging and receipt until the restaurant explains whether they are needed.
If a refund is approved, the restaurant may issue it to the original payment method. Banks and card issuers can require additional business days before a credit appears.
Online Ordering, Pickup and Delivery Problems
Online ordering and delivery are available only at participating Steak Escape restaurants. The ordering process may involve Steak Escape’s website, the individual restaurant or an outside delivery platform.
For an online-order complaint:
- Review the order confirmation.
- Identify which company processed the payment.
- Contact the restaurant that prepared the food.
- Contact the delivery platform when the problem involves a driver or delivery.
- Use Steak Escape’s corporate contact form if responsibility remains unclear or the restaurant does not respond.
A restaurant may be responsible for food preparation and missing items, while the delivery platform may be responsible for driver conduct, delivery location, timing or platform-specific fees.
Duplicate or Incorrect Steak Escape Charges
For a duplicate, incorrect or unrecognized charge:
- Compare the bank statement with the receipt.
- Check whether one transaction is still pending.
- Ask whether another person using the card made the purchase.
- Contact the restaurant shown on the receipt.
- Identify whether a delivery platform processed the payment.
- Keep all receipts and refund confirmations.
If the transaction remains unauthorized after contacting the restaurant or payment platform, notify the bank or card issuer promptly.
Food Quality and Preparation Complaints
Report food-quality concerns promptly to the restaurant. Examples include:
- Undercooked or overcooked food
- Food served at an unsafe or unexpected temperature
- Foreign material
- Spoiled ingredients
- An incorrect ingredient
- Food that differs substantially from the order
- A suspected sanitation concern
Keep the receipt, packaging and remaining food when safe to do so. Take photographs before discarding the product.
A public comment should describe the individual experience without presenting an unverified incident as proof of a systemwide condition.
Steak Escape Nutrition and Allergen Information
Steak Escape provides nutrition and allergen resources through its official menu page.
Customers with allergies or dietary restrictions should:
- Review the current allergen information before ordering.
- Tell restaurant staff about the allergy.
- Ask about ingredients and preparation practices.
- Consider possible shared cooking surfaces and utensils.
- Avoid relying solely on an old online menu or third-party delivery listing.
Menus, suppliers, recipes and preparation methods can change. A restaurant environment may not be able to eliminate all risks of cross-contact.
For an immediate or severe allergic reaction or other medical emergency, seek emergency medical assistance rather than waiting for a corporate response.
Steak Escape Catering Complaints
Catering availability and ordering may vary by location. Customers planning a catering order should confirm:
- The restaurant responsible for the order
- Pickup or delivery time
- Menu quantities
- Included utensils and condiments
- Payment and cancellation terms
- Allergen and dietary requests
- A contact person for the day of the event
If a catering problem occurs, contact the restaurant immediately. Save the written order confirmation and record which items were missing, delayed or incorrect.
Steak Escape Employment and Human Resources
Steak Escape provides an online restaurant employment application.
Applicants should understand that many Steak Escape restaurants are independently franchised. The individual franchise owner may control:
- Hiring decisions
- Interview scheduling
- Pay rates
- Work schedules
- Employee benefits
- Payroll
- Discipline and termination
Current employees should generally begin with their restaurant manager, franchise owner or the contact shown on their payroll and employment documents.
Do not post Social Security numbers, tax documents, payroll records, employee passwords, medical information or private accusations about coworkers in the public review section.
Steak Escape Franchise Information
Prospective franchisees can use Steak Escape’s official franchise information page.
Steak Escape currently promotes several restaurant formats, including:
- Free-standing restaurants
- In-line strip-center restaurants
- End-cap restaurants with drive-through service
- Airport locations
- College locations
- Traditional food-court locations
Franchise sales and investment information should not be treated as a guarantee of sales, profits or restaurant success. Prospective franchisees should review the current Franchise Disclosure Document, franchise agreement, fees, financial requirements and professional legal and financial advice before investing.
Who Owns Steak Escape?
Steak Escape is operated and franchised by Escape Enterprises, Ltd., based in Columbus, Ohio.
The current official website identifies Escape Enterprises, Ltd. as the company behind the Steak Escape brand. No larger publicly traded parent company is identified in Steak Escape’s current official materials.
Individual Steak Escape restaurants may be owned by separate franchise companies. Ownership of a local restaurant should not automatically be attributed directly to the Columbus corporate office.
Who Is the CEO of Steak Escape?
Kyle Turner is the Chief Executive Officer of Steak Escape.
Ken Smith, one of Steak Escape’s founders, is identified as Chairman in the company’s current franchise materials.
Leadership roles can change. Confirm current executive information directly with Steak Escape when it is needed for legal, employment, vendor or franchise purposes.
About Steak Escape
Steak Escape was founded in Columbus, Ohio, in 1982 by Ken Smith and Mark Turner. The first restaurant occupied approximately 209 square feet and helped establish the brand’s original mall-food-court format.
The company became known for made-to-order cheesesteaks, grilled sandwiches and fresh-cut fries prepared in an open-kitchen setting.
As customer habits and shopping patterns changed, Steak Escape expanded beyond traditional mall food courts into strip centers, free-standing restaurants, drive-through locations, airports and colleges.
In March 2026, Steak Escape reported a U.S. network of 23 locations. Restaurant counts can change as corporate and franchised locations open, close or relocate.
Steak Escape Reviews, Complaints and Ratings
CorporateOfficeHeadquarters.com currently shows no published Steak Escape reader reviews or aggregate rating.
Because no reviews are visible, there is not yet enough reader feedback to identify recurring patterns involving food quality, employee conduct, refunds, ordering, delivery, restaurant cleanliness, management or corporate response.
Future submissions should be treated as individual customer reports unless multiple documented experiences establish a broader pattern.
Steak Escape Competitors and Related Corporate Offices
Steak Escape competes with quick-service and fast-casual sandwich chains, including:
Official Steak Escape Resources
- Steak Escape Official Website
- Steak Escape Contact Form
- Steak Escape Restaurant Locations
- Steak Escape Menu, Nutrition and Allergen Information
- About Steak Escape
- Steak Escape Employment Application
- Steak Escape Franchise Information
- Steak Escape Website Terms
Frequently Asked Questions About Steak Escape Corporate Office
Where is Steak Escape headquartered?
Steak Escape is headquartered at 1099 Sullivant Avenue, Columbus, OH 43223.
What is Steak Escape’s corporate phone number?
Steak Escape’s published corporate and general contact number is 1-614-224-0300.
Does Steak Escape have a customer-service phone number?
Steak Escape does not currently publish a separate nationwide toll-free customer-service number. It publishes 1-614-224-0300 as its general corporate number and provides an official online customer-feedback form.
How do I complain about a Steak Escape restaurant?
Contact the restaurant manager first. If the complaint remains unresolved, submit it through Steak Escape’s official contact form and identify the restaurant location and state.
How do I request a Steak Escape refund?
Contact the restaurant that processed the transaction. If an outside ordering or delivery service processed the payment, contact that platform as well. Steak Escape does not publish one universal refund policy for every corporate and franchised restaurant.
How do I report a wrong or missing order?
Contact the restaurant promptly and provide the receipt or order number. For delivery, also identify the platform and determine whether the issue involved food preparation or the delivery driver.
How do I report a food-quality issue?
Contact the restaurant manager as soon as possible. Keep the receipt, packaging and remaining food when safe, and take photographs when they help document the complaint.
Where can I find Steak Escape allergen information?
Steak Escape provides nutrition and allergen resources through its official menu page. Customers should also speak directly with restaurant staff before ordering.
Who owns Steak Escape?
Steak Escape is operated and franchised by Escape Enterprises, Ltd. Individual restaurants may be owned by separate franchisees.
Who is the CEO of Steak Escape?
Kyle Turner is the Chief Executive Officer of Steak Escape.
Who founded Steak Escape?
Ken Smith and Mark Turner founded Steak Escape in Columbus, Ohio, in 1982.
How do I apply for a Steak Escape job?
Use Steak Escape’s official employment application or contact the restaurant where you want to work. Hiring may be handled by an independent franchise owner.
How do I open a Steak Escape franchise?
Review the official Steak Escape franchise page and submit the franchise contact form. Prospective owners should independently review the Franchise Disclosure Document and franchise agreement.
Can CorporateOfficeHeadquarters.com resolve a Steak Escape complaint?
No. CorporateOfficeHeadquarters.com is an independent information and review website. It cannot access restaurant transactions, issue refunds, discipline employees, contact franchisees internally or require Steak Escape to respond.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes independent corporate-office and complaint information to help consumers distinguish company headquarters from local restaurants, franchisees, delivery services and other third-party operators.
Addresses, telephone numbers, restaurant locations, executives, ownership, menus, franchise relationships and contact routes can change. Confirm time-sensitive information through Steak Escape’s official website before sending personal information, making a franchise investment or relying on a policy.
Page Update Note
Last Updated: July 21, 2026
This Steak Escape page was substantially rebuilt to verify the Columbus headquarters address, corporate telephone number, official feedback form, fax number, ownership, leadership, franchise structure, restaurant complaint process, online-order guidance, food-quality and allergen resources, employment route, official links and current COH review status.
Share Your Steak Escape Experience
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Disclaimer
CorporateOfficeHeadquarters.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by or operated by Steak Escape, Escape Enterprises, Ltd., any Steak Escape franchisee, restaurant operator, delivery platform, payment processor or related company.
Corporate addresses, phone numbers, executives, restaurant ownership, menu items, nutrition information, allergen information, ordering options, refund practices, franchise terms and restaurant locations may change. This page does not provide legal, medical, employment, franchise-investment, financial, food-safety or consumer-rights advice.