I visited this Steak Escape on May 6, 2015 at the Denver Airport. The place was a mess. There were no customers when I went. I ordered the Philly Cheesesteak Regular Combo. There was a lady that was fixing the sandwich and one on fires. I asked the lady doing the fries if they were hot and she said yes. After getting my food, I tasted the fries, they were cold. I proceeded back to the counter and the lady was getting me more fries. I saw her dump fries in what I thought was a garbage bag, but it wasn't. In the meantime, there was a gentleman behind me saying he received fries that he didn't order. The girl took his fries and dumped them in what I thought was a garbage bag. But...what she was doing was dumping the fries that we both had back in the hopper to serve to the next customer. Nasty and filthy! I said to her, "I hope that's not what I think you're doing". She said no and took the basket of fries out of the grease. This makes me think they do this all the time. I will never patron this establishment again.
Store #1108 OliveBranch, Ms.Do Not visit this location!!!!@ 11:31 am on today Saturday 9/7/19 I visited this location and the place was practically empty. Two customer sitting at tables on their phones.The young lady took my order when....the two young guys prepare my order. However, when I got to my location (work) just a few feet from their location, open my bag and my order was NOT correct uuuuugh I proceed to call the store. No one would sneer my call. I then put my order back in the bag pulled up to the location and call the store, again they refuse to answer my call, I proceed to go inside and the phone ringing and the young adults inside was Joking and horse playing.Another lousy example as to why this is a lousy, poor customer service, not paying attention to details and why business or not striving. First off I did not receive what I ordered, second young people does not take their jobs serious and Ofer the customer service that the public deserves.I will not return to this location.O! And the store is not clean to say the least! I am sure the health department will pay them a cost soon as I am reporting them ASAP!
I visited Steak Escape in Mayfair Mall in Milwaukee, WI. The mall closes at 9pm. I went to the counter to place and order at 8:45pm and was told they are only serving fries and drinks because they shut down their grill. I think closing at 9pm should mean I can place an order til 9pm.
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