Schlotzsky’s Deli is a fast-casual restaurant chain known for toasted sandwiches made with its signature sourdough bread, along with pizzas, flatbreads, calzones, soups, salads, desserts, catering, and delivery. Customers often search for the Schlotzsky’s corporate office after a restaurant manager or customer-service representative has not resolved an order, refund, food-quality, Rewards, gift-card, delivery, catering, employee-conduct, or restaurant-hours complaint.
Schlotzsky’s corporate operations are supported from GoTo Foods headquarters at 5620 Glenridge Drive NE in Atlanta, Georgia. The GoTo Foods corporate-office number is 1-404-255-3250. Schlotzsky’s Customer Service can be reached at 1-800-846-BUNS, or 1-800-846-2867.
Schlotzsky’s corporate operations are supported from GoTo Foods headquarters at 5620 Glenridge Drive in Atlanta.
Schlotzsky’s Corporate Office and Headquarters Information
- Brand: Schlotzsky’s Deli
- Legal Entities: Schlotzsky’s Franchisor SPV LLC and Schlotzsky’s Stores LLC
- Parent and Platform Company: GoTo Foods, formerly Focus Brands
- Schlotzsky’s Corporate Office Address: 5620 Glenridge Drive NE, Atlanta, GA 30342
- GoTo Foods Corporate Phone Number: 1-404-255-3250
- Schlotzsky’s Customer Service Phone Number: 1-800-846-BUNS or 1-800-846-2867
- Official Website: Schlotzskys.com
- Guest Feedback and Contact: Contact Schlotzsky’s
- Restaurant Locator: Find a Schlotzsky’s Restaurant
- Rewards Program: Schlotzsky’s Rewards
- Catering: Schlotzsky’s Catering
- Catering Phone Number: 1-855-DELIVER or 1-855-335-4837
- Gift Cards: Schlotzsky’s Gift Cards
- Careers: Schlotzsky’s Careers
- Franchise Inquiries: 1-800-227-8353
- GoTo Foods Chief Executive Officer: Omer Gajial
- GoTo Foods EVP and President, Brands: Mike Freeman
- Schlotzsky’s Chief Brand Officer: Donna Josephson Varner
Important: The number 1-404-255-3250 is the GoTo Foods corporate-office number. It is not the primary number for restaurant orders, refunds, Rewards accounts, gift cards, catering deliveries, job applications, or local restaurant complaints.
Schlotzsky’s does not currently publish verified universal customer-service hours. Telephone, online-support, restaurant, drive-thru, catering, and delivery hours can differ.
Where Is Schlotzsky’s Headquarters?
Schlotzsky’s corporate operations are headquartered with GoTo Foods at:
GoTo Foods / Schlotzsky’s Deli
5620 Glenridge Drive NE
Atlanta, GA 30342
The Atlanta office supports GoTo Foods and its restaurant portfolio, which includes Schlotzsky’s, McAlister’s Deli, Moe’s Southwest Grill, Auntie Anne’s, Cinnabon, Carvel, and Jamba.
Schlotzsky’s began in Austin, Texas, but Austin is no longer the brand’s corporate-headquarters location.
How to Contact Schlotzsky’s Customer Service
Schlotzsky’s Customer Service can be reached at 1-800-846-2867.
Use this number or the official Contact Us feature for assistance with:
- A restaurant complaint that was not resolved locally
- A Schlotzsky’s Rewards account
- Missing Rewards points
- Gift-card questions
- Account access or password problems
- Online-order questions
- Ingredient or allergen information
- General product and menu questions
- Feedback about a restaurant or employee
For an issue involving a specific purchase or visit, contact the restaurant first whenever possible. Local management can often replace missing food, remake an incorrect item, review a receipt, or address an immediate service concern more quickly than the corporate office.
How to File a Schlotzsky’s Corporate Office Complaint
The appropriate complaint route depends on whether the issue involves a local restaurant, online order, delivery provider, catering purchase, Rewards account, gift card, or broader company policy.
Contact the Local Restaurant Manager
Begin with the restaurant involved when the concern includes:
- An incorrect or incomplete order
- Missing food, drinks, chips, sauces, or sides
- Food that was cold, poorly prepared, damaged, or different from the order
- A dine-in, drive-thru, pickup, or delivery delay
- A refund request
- An incorrect charge
- A coupon, promotion, or free-item offer that was not applied
- Rewards points that were not credited after an in-store transaction
- An employee or manager interaction
- Restaurant cleanliness or maintenance
- Restaurant, lobby, or drive-thru operating hours
- A lost item
- An accessibility concern
Use the official restaurant locator to find the location’s telephone number, address, operating hours, available services, and ordering options.
Many Schlotzsky’s restaurants are independently owned franchises. The restaurant manager or franchise owner may control local staffing, refunds, promotions, operating hours, and service decisions.
Submit Written Feedback
Schlotzsky’s asks customers to use its official Contact Us or Feedback feature when submitting product and restaurant feedback.
Include:
- The restaurant city, state, and street address
- The date and approximate time
- The receipt or order number
- The ordering method
- The items purchased
- The promotion or reward involved
- The names or descriptions of employees or managers contacted
- Photographs when relevant
- The specific resolution requested
Ask for a support case or reference number and save copies of the submission and response.
Escalate to the Schlotzsky’s Corporate Office
Contact the corporate office when:
- A serious complaint remains unresolved after local and customer-service contacts
- The issue involves repeated problems at multiple restaurants
- A franchise owner or area representative needs to review the complaint
- The matter involves a broader Schlotzsky’s or GoTo Foods policy
- A legal, regulatory, media, vendor, privacy, accessibility, or business issue is involved
- Previous support requests have received no meaningful response
Written correspondence can be addressed to:
Schlotzsky’s Franchisor SPV LLC
Attention: Guest Relations or Appropriate Department
5620 Glenridge Drive NE
Atlanta, GA 30342
Calling 1-404-255-3250 does not guarantee direct access to the chief brand officer, GoTo Foods CEO, franchise owner, or another executive. The office may route the complaint to Guest Relations, franchise operations, the local restaurant, Rewards support, gift-card support, or another appropriate department.
What to Have Ready Before Contacting Schlotzsky’s
Prepare:
- The restaurant address or location number
- The date and approximate time
- The receipt and order number
- The ordering method, such as dine-in, drive-thru, pickup, website, app, catering, or third-party delivery
- The food and drinks ordered
- The amount paid
- The promotion, coupon, or Rewards offer involved
- Photographs of incorrect, missing, damaged, or poor-quality food when appropriate
- The names or descriptions of employees and managers contacted
- Any existing customer-service case number
- The specific resolution requested
Do not publish complete payment-card numbers, gift-card numbers or PINs, account passwords, verification codes, home addresses, employee private information, or detailed medical information in a public review.
Schlotzsky’s Refunds and Incorrect Orders
Schlotzsky’s does not prominently publish one universal refund policy covering every restaurant, franchise, ordering method, and delivery platform.
Contact the restaurant that prepared the order when:
- Food was missing
- The wrong item was provided
- A requested modification was ignored
- The food was damaged or appeared unsafe
- The order was charged twice
- A promised promotion was not applied
- The restaurant was closed when the order was scheduled
- An order was paid for but never received
Keep the receipt and report the problem promptly. A restaurant manager may offer a remake, replacement, refund, credit, or another resolution depending on the circumstances and ordering method.
For an order placed through DoorDash, Uber Eats, Grubhub, or another delivery marketplace, review the receipt to determine which company processed the payment. A refund request may need to be submitted to the delivery platform rather than directly to Schlotzsky’s.
Missing or Delayed Refund
When a refund was promised:
- Request written confirmation or a refund receipt.
- Record the date, amount, and payment method.
- Allow the card issuer’s normal processing time.
- Contact the restaurant or ordering platform if the credit does not appear.
- Escalate through Schlotzsky’s Customer Service when the restaurant cannot resolve it.
Contact the payment-card issuer when a fully posted duplicate or incorrect charge remains unresolved. Do not dispute a transaction before allowing the restaurant or ordering platform a reasonable opportunity to investigate.
Schlotzsky’s Online Ordering, Pickup and Delivery
Schlotzsky’s offers ordering through its website, mobile app, participating restaurants, and delivery partners.
Problems may include:
- An order sent to the wrong restaurant
- An incorrect pickup time
- A missing confirmation
- An unavailable menu item
- An incorrect customization
- A canceled order
- A delayed delivery
- An order left at the wrong address
- A promotion that did not apply
- A payment processed without a visible order
Check the confirmation to determine which restaurant prepared the order and which company handled delivery.
For food preparation and accuracy, contact the restaurant. For a delivery-driver, tracking, or drop-off problem, contact the delivery provider shown on the receipt. Some complaints may require contacting both organizations.
Schlotzsky’s Rewards Support
Schlotzsky’s Rewards members currently earn two points for each qualifying dollar spent.
Program benefits may include:
- Points on qualifying purchases
- Rewards that can be selected or redeemed
- Member-only promotions
- Special offers
- A birthday reward
- Order history and saved favorites
Use the official Schlotzsky’s Rewards page or mobile app to review current terms.
For missing points:
- Keep the receipt.
- Confirm that the correct account or phone number was used.
- Check whether the purchase qualified.
- Allow time for the transaction to appear.
- Use the Contact Us form and choose the Rewards or technical-issue category.
Rewards, points, tiers, expiration dates, participating restaurants, and promotional terms can change. Some discounts cannot be combined with other offers.
Deleting or Deactivating a Rewards Account
Account settings may allow a member to delete an account through the app. Members can also use the website’s Contact Us feature and select the technical or Rewards issue category.
Deleting an account may permanently remove points, rewards, order history, and other account information. Review the current instructions before proceeding.
Schlotzsky’s Gift Card Support
Schlotzsky’s sells physical and electronic gift cards.
- Gift-Card Information: Schlotzsky’s Gift Cards
- Gift-Card Customer Service: 1-800-846-2867
- Balance Check: Available online, in participating restaurants, or by telephone
Current gift-card terms generally provide that:
- Cards purchased in participating brand restaurants may be reloadable in-store.
- Cards purchased through outside retailers may not be reloadable.
- Gift cards are not ordinarily refundable or redeemable for cash except where required by law.
- Gift cards generally cannot be used for catering purchases.
- Participating GoTo Foods brands may accept the cards.
- A PIN is required for online redemption.
For a lost or stolen card, contact Customer Service with proof of purchase. Replacement may be possible when the original card can be identified and canceled, but it is not guaranteed.
Do not publish a complete gift-card number or PIN. Anyone obtaining those details may be able to use the remaining balance.
Schlotzsky’s Catering Support
Schlotzsky’s offers catering for offices, meetings, parties, schools, community events, and other gatherings.
- Catering Phone Number: 1-855-DELIVER or 1-855-335-4837
- Catering Website: Schlotzsky’s Catering
Contact catering support or the fulfilling restaurant for:
- Menu and quantity questions
- Delivery availability
- Scheduled-order changes
- Missing sandwich boxes, trays, drinks, sides, or supplies
- Late catering deliveries
- Incorrect charges
- Tax-exempt orders
- Catering cancellations or refunds
Keep the confirmation, invoice, restaurant information, delivery instructions, and event contact information.
Schlotzsky’s gift cards generally cannot be used for catering orders.
Food Quality, Allergens and Safety Complaints
Contact the restaurant immediately when a concern involves:
- Undercooked or improperly prepared food
- Food served at an unsafe temperature
- A foreign object
- Spoiled or unusually tasting ingredients
- An incorrect allergen modification
- Damaged or leaking packaging
- A possible foodborne illness concern
Stop consuming an item when continued use may be unsafe. Preserve the receipt, packaging, remaining food, photographs, date, time, and restaurant location.
Schlotzsky’s publishes nutrition and allergen information, but restaurants handle multiple ingredients and cannot necessarily prevent all cross-contact. Guests with serious allergies should review the current information and speak directly with restaurant staff before ordering.
For specific ingredient or allergen questions, call 1-800-846-2867.
Emergency symptoms require appropriate medical help rather than waiting for a corporate customer-service response.
Restaurant Hours and Early Closures
Schlotzsky’s restaurant, dining-room, drive-thru, pickup, delivery, and catering hours can differ by location.
A restaurant’s lobby may close before its drive-thru, and posted hours can change because of staffing, holidays, maintenance, severe weather, or franchise decisions.
Before traveling:
- Check the official location page.
- Call the restaurant directly.
- Confirm whether the dining room or drive-thru is open.
- Verify that the kitchen is accepting orders.
- Confirm holiday hours.
When the restaurant closes earlier than the time displayed online or on the door, photograph the posted hours and include them with the feedback submission.
Schlotzsky’s Careers and Human Resources
Job seekers should use the official Schlotzsky’s careers page or contact a participating restaurant directly.
Positions may include:
- Restaurant team members
- Cashiers
- Food-preparation employees
- Shift leaders
- Assistant managers
- General managers
- Catering and delivery positions
- Franchise operations positions
- GoTo Foods corporate roles
Schlotzsky’s does not publish 1-800-846-2867 as a dedicated Human Resources number.
Many restaurant employees work for independent franchise owners rather than directly for GoTo Foods. Current and former employees should use their manager, franchise owner, payroll provider, Human Resources contact, or internal employee resources.
CorporateOfficeHeadquarters.com cannot access applications, schedules, pay statements, tax forms, benefits, employment verification, or personnel files.
Be cautious of job offers requesting fees, gift cards, cryptocurrency, banking passwords, or equipment purchases from an unknown vendor.
Schlotzsky’s Franchise Information
Schlotzsky’s operates primarily through a franchise system.
- Franchise Information: Schlotzsky’s Franchise Opportunities
- Franchising Phone Number: 1-800-227-8353
Potential franchisees should use the official franchise-development route rather than submitting a consumer review.
The franchise team can provide information about:
- Financial qualifications
- Available markets
- Franchise fees
- Restaurant formats
- Site requirements
- Training and operating support
- The current Franchise Disclosure Document
A franchise inquiry is a business request and should not be included in customer-review ratings.
Schlotzsky’s Ownership and Corporate Structure
Schlotzsky’s is part of GoTo Foods, the company formerly known as Focus Brands.
GoTo Foods’ restaurant and foodservice brands include:
- Schlotzsky’s Deli
- McAlister’s Deli
- Moe’s Southwest Grill
- Auntie Anne’s
- Cinnabon
- Carvel
- Jamba
Omer Gajial is Chief Executive Officer of GoTo Foods. Mike Freeman serves as Executive Vice President and President, Brands. Donna Josephson Varner is Chief Brand Officer of Schlotzsky’s Deli.
Schlotzsky’s legal and franchise operations may involve Schlotzsky’s Franchisor SPV LLC, Schlotzsky’s Stores LLC, individual franchise companies, and independently owned restaurant businesses.
Because many restaurants are franchised, GoTo Foods may refer a location-specific complaint to the restaurant’s franchise owner or area representative.
Schlotzsky’s Reviews and Complaints
Visible submissions to CorporateOfficeHeadquarters.com currently describe individual experiences involving:
- A restaurant that reportedly closed its dining room earlier than an online listing indicated
- A dispute over a free kids-meal promotion
- Rewards points not being credited
- Employee and manager interactions
- Sandwich temperature and preparation
- A refund request
- Disappointment about a discontinued menu item
- A request for franchise information
These submissions are individual reader reports. They do not establish that every Schlotzsky’s restaurant, franchise owner, promotion, employee, menu item, or customer-service interaction produces the same result.
Menu feedback and franchise questions should be distinguished from customer-service complaints. Reviews are most helpful when they identify:
- The restaurant location
- The approximate date
- The ordering method
- The food, promotion, or service involved
- The support routes attempted
- The response received
- How the matter was resolved
Do not publish complete payment information, gift-card numbers, Rewards credentials, employee home addresses, private employment records, or unsupported accusations about illegal conduct.
About Schlotzsky’s Deli
Schlotzsky’s was founded in Austin, Texas, in 1971. The first restaurant became known for The Original toasted sandwich served on distinctive sourdough bread.
The menu has expanded to include:
- Toasted sandwiches and subs
- Pizzas and flatbreads
- Calzones
- Soups
- Salads
- Kids’ meals
- Chips, sides, desserts, and beverages
- Catering and group orders
Current official GoTo Foods pages provide different restaurant counts, but the brand operates more than 300 locations across the United States.
Menu items, operating hours, delivery availability, prices, promotions, and participation in Rewards or gift-card programs can differ by restaurant.
Schlotzsky’s Competitors and Related Corporate Office Pages
Customers comparing sandwich, deli, bakery-cafe, and fast-casual restaurant companies may also find these pages useful:
- McAlister’s Deli Corporate Office
- Panera Bread Corporate Office
- Subway Corporate Office
- Firehouse Subs Corporate Office
- Jersey Mike’s Corporate Office
- Jason’s Deli Corporate Office
Official Schlotzsky’s and GoTo Foods Resources
- Official Schlotzsky’s Website
- Contact Schlotzsky’s
- Schlotzsky’s Restaurant Locator
- Schlotzsky’s FAQs
- Schlotzsky’s Rewards
- Schlotzsky’s Gift Cards
- Schlotzsky’s Catering
- Schlotzsky’s Careers
- Schlotzsky’s Franchise Information
- GoTo Foods Corporate Contact
- GoTo Foods Leadership
- Schlotzsky’s Privacy Policy
- Schlotzsky’s Accessibility Information
Frequently Asked Questions About Schlotzsky’s Corporate Office
Where is Schlotzsky’s corporate office?
Schlotzsky’s corporate operations are supported from GoTo Foods headquarters at 5620 Glenridge Drive NE, Atlanta, Georgia 30342.
Where is Schlotzsky’s headquarters located?
Schlotzsky’s headquarters is in Atlanta, Georgia. The brand began in Austin, Texas, but its current corporate operations are based with GoTo Foods in Atlanta.
What is Schlotzsky’s corporate phone number?
The GoTo Foods corporate-office number associated with Schlotzsky’s headquarters is 1-404-255-3250.
What is Schlotzsky’s customer-service phone number?
Schlotzsky’s Customer Service can be reached at 1-800-846-BUNS, or 1-800-846-2867.
What are Schlotzsky’s customer-service hours?
Schlotzsky’s does not currently publish one clearly verified schedule for national telephone customer service. Call the number or use the official Contact Us form to check availability.
How do I file a complaint with Schlotzsky’s?
Start with the restaurant manager. If the issue remains unresolved, call 1-800-846-2867 or submit the official Contact Us form. Serious unresolved matters may then be escalated to the Atlanta corporate office.
Is 1-404-255-3250 the Schlotzsky’s customer-service number?
No. It is GoTo Foods’ corporate-office number. Routine restaurant, order, gift-card, allergen, and Rewards concerns should begin with the local restaurant or Schlotzsky’s Customer Service.
How do I get a refund from Schlotzsky’s?
Contact the restaurant or ordering platform that processed the payment. Keep the receipt and order number. Escalate through Customer Service when the local restaurant cannot resolve the matter.
How do I report an incorrect Schlotzsky’s order?
Contact the restaurant that prepared the order. For an order placed through a delivery marketplace, also contact the delivery provider shown on the receipt.
How do I report missing Schlotzsky’s Rewards points?
Keep the receipt, confirm that the correct account was used, and submit a Rewards issue through the official Contact Us form.
How many Schlotzsky’s Rewards points do members earn?
Members currently earn two points for each qualifying dollar spent.
What is the Schlotzsky’s gift-card phone number?
Call 1-800-846-2867 for gift-card balance and support questions.
Can Schlotzsky’s gift cards be used for catering?
No. Current gift-card terms state that gift cards cannot be used for catering orders.
What is the Schlotzsky’s catering phone number?
Call 1-855-DELIVER, or 1-855-335-4837.
Who owns Schlotzsky’s?
Schlotzsky’s is part of GoTo Foods, the company formerly known as Focus Brands.
Who is the CEO of Schlotzsky’s parent company?
Omer Gajial is Chief Executive Officer of GoTo Foods.
Who leads the Schlotzsky’s brand?
Donna Josephson Varner is Chief Brand Officer of Schlotzsky’s Deli. Mike Freeman oversees Schlotzsky’s and other GoTo Foods brands as Executive Vice President and President, Brands.
How many Schlotzsky’s restaurants are there?
Current GoTo Foods pages provide slightly different totals. The safest current description is that Schlotzsky’s operates more than 300 locations in the United States.
Are Schlotzsky’s restaurants independently owned?
Many Schlotzsky’s restaurants are independently owned and operated franchises. Local employment, refunds, operating hours, and customer-service decisions may involve the franchise owner.
How do I apply for a job at Schlotzsky’s?
Use the official careers page or contact a restaurant directly. Customer Service is not the Human Resources or recruiting department.
How do I request Schlotzsky’s franchise information?
Call 1-800-227-8353 or use the official GoTo Foods franchise-development website.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has published corporate-office addresses, headquarters phone numbers, complaint information, and consumer reviews for many years.
This page distinguishes Schlotzsky’s Customer Service from local restaurant management, Rewards support, gift-card help, catering, delivery platforms, franchise inquiries, careers, and the GoTo Foods corporate office.
Corporate addresses, telephone numbers, executives, restaurant counts, Rewards terms, gift-card policies, menu items, and support routes can change. Verify important details through official Schlotzsky’s and GoTo Foods resources before mailing documents, traveling to the corporate office, placing a large catering order, or making a financial decision.
Page Update Note
This Schlotzsky’s corporate-office page was updated to strengthen its coverage of Schlotzsky’s corporate office, Schlotzsky’s corporate phone number, Schlotzsky’s headquarters, headquarters location, customer service, and customer-service-phone-number searches.
The update also verified the Atlanta headquarters address and corporate phone number, relabeled 1-800-846-2867 as Customer Service rather than the main office, updated the parent-company name from Focus Brands to GoTo Foods, added current leadership, clarified the restaurant count, preserved and optimized the existing image, and added practical guidance for restaurant complaints, refunds, online orders, delivery, Rewards, gift cards, catering, allergens, careers, and franchise inquiries.
Last Updated: July 20, 2026
Share Your Experience with Schlotzsky’s
Have you contacted a Schlotzsky’s restaurant, Customer Service, catering support, or the corporate office? Share a factual review below and include:
- The restaurant city and state
- The approximate date
- The ordering method
- The food, promotion, Rewards, gift-card, or service issue involved
- The support routes you tried
- Whether Schlotzsky’s responded
- How the matter was resolved
Do not publish complete payment-card numbers, gift-card numbers or PINs, Rewards credentials, employee home addresses, private employment records, medical information, or unsupported accusations of illegal conduct.
Disclaimer
CorporateOfficeHeadquarters.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by, authorized by, or operated by Schlotzsky’s Deli, Schlotzsky’s Franchisor SPV LLC, Schlotzsky’s Stores LLC, GoTo Foods, any Schlotzsky’s franchise owner, CashStar, Blackhawk Network, any delivery provider, or any individual restaurant.
CorporateOfficeHeadquarters.com cannot access restaurant orders, refunds, delivery records, Rewards accounts, gift-card balances, catering orders, job applications, employee files, franchise applications, security footage, or Schlotzsky’s Customer Service cases. Company names, trademarks, addresses, telephone numbers, executives, policies, and support routes belong to their respective owners and may change.