New York and Company Corporate Office Headquarters HQ

8 comments
New York and Company Corporate Office Headquarters HQ
New York & Company, Inc.(NY&C)
Address:
5th Floor, 450 West 33rd Street
New York, NY 10001 USA
Email: [email protected]

Phone Numbers:
Corporate Phone Number: 1-212-884-2000
Special Orders: 1-800-324-1952
NY&C Outlet Stores: 1-800-723-5333 option #2
NY&C Rewards Card: 1-800-889-0494
Fax Number: 1-302-636-5454
Customer Service Number: 1-800-961-9906

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8 comments:

  1. On several occasions my co-workers and I have discussed one of your stores we frequent close to work. Located in: Perimeter Mall Address: 4400 Ashford Dunwoody Rd #2020, Atlanta, GA 30346 Phone:(770) 394-0660. Although the manager has been at this location for some time she nor the employees are friendly or helpful. Professionalism begins with management, you should call your stores sometimes to hear how staff and management answers the phone, if at all. Employees should have the right to make purchases the same as customers but not to hide items in the back. Management allows or does not audit hold items. Several times myself and a co-worker inquired about items that were not on the floor. Another employee informed us this item has been on hold for some time and we should inquire. On another occasion my co-worker states she asked about a hold and again the item never comes off hold. First thing in the morning the item is on hold, ten minutes later the customer picked it up if you call too much. NY&Co clothing can sell it self as it has for years with no commercials etc. but some help when needed would be great. When your Atlanta Metro stores have jewelry sales, there's no jewelry to choose from as employees inform customers they have plenty in the back but no time to put it out. What good is that for customers, I hope this helps to keep your brand relevant. There are many stores to shop in Atlanta, NY&Co is a name we all know.

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  2. I'm curious if it's your policy to hire a store manager and then allow her to hire her boyfriends daughter, giving her a higher position then another employee? Sounds to me a lot like nepotism.

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  3. I have a very interesting complaint about one of NY &Co employees. For some reason I approach the register and this employee had a issue the first start. But I had to make a purchase with my card but left it at home not thinking we had to go through so much to realize o had my card the entire time which I could do my transaction over but this girl was shaking her head like she had a problem. I asked her if she had a problem but she proceed to not place my money in my hand and basically threw my things to me. I told the store manager I hope she spoke to her because at the end of the day I thought I left my card home. As customers we are entitle to call error is due. I'm a good customer at your store in Cross County Yonkers, NY and feeling the need to shut my card down and never be bother with this store any more since I'm 00.6 miles.

    Transaction: 2753
    Date: 9/15/2016
    Store: 12
    Register: 2
    Cashier: 370005
    Time: 14:44:53

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  4. Hello, yes I would like to file a complaint about not one but 2 of your New York and Company employees here in Bowling Green, Ky. Greenwood Mall. The associates that checked me out were very rude and unfriendly. The first lady, here name was Donna. She was to check me out. I told her I had a coupon and she automatically said well the coupon won't work. How do you know if you haven't seen the coupon. Next, she was ringing up my items and that was a long process. She couldn't get the register to process my payment. She said the system locked up. Then she suggested to go to another register. So I had to go down to another register to be checked out and she couldn't get that register to work either. She said they both were locked up. I then asked her about the first register and my transaction was it canceled. She claimed that it would automatically cancel. The system was hung up. I then asked her again to be sure that the transaction was canceled and she proceeded with her nasty attitude! She had me come around to the register to look at the screen. Where the transaction should have been cancelled. It wasn't she had to physically enter information to cancel the transaction. My shopping experience was absolutely ridiculous!!!! They were nasty and hateful with their attitudes. I promise you I won't be shopping in this store again! I will not be treated like that ever again! In any store!

    Transaction: 7378
    Store: 3638
    Cashier: Donna and 361642
    Register 2 and 3:
    Date: November 30, 2016 at 12:28 pm Central Time

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  5. As I saw in a previous complaint. I would also like to know the practice when it comes to hiring family and those family members being put in positions of leadership even when not deserving of the position. I frequent your outlet store in Independence Mo. at the Independence Center. I have had on several occasions where I was assisted by a young lady by the name of Emmy, not sure if that's the correct spelling or even her real name. Because when I asked her for it she was reluctant to give it to me. But every time I have been assisted by this employee it has not been a great experience. She is very rude and has a very bad attitude when dealing with customers. I have witnessed her roll around the store in a wheelchair as well as walk through the store just fine. SO I'm a little confused by the use of the wheelchair but hey what do I know. However it was brought to my attention by an employee that she is the daughter of another employee that also works at this location who is also a person of management. I have worked in retail and as far as I knew this was not allowed. I was told that because they have different last names corporate is not aware. This also sounds like nepotism to me as well. Not sure whats going on in that store but the lack of professional customer service should be addressed.

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  6. I went to your location at Northlake Mall in Huntersville NC yesterday, I suggest you send someone in to take a look at the conditions of that store, the dressing/changing rooms in particular.

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  7. DISAPPOINTED CUSTOMERAugust 1, 2017 at 2:21 PM

    Awful on-line return to local outlet store in Clovis,Ca experience. I received totally incorrect item and the local store could not give me an immediate return. Managers stated had to confirm this or that as if I stole the item. A $25 pair of capris in size 0-i wear a size 14. I ordered in July 10-still waiting as of this date August 1. Here's the most crazy part of this complaint, the item I orignally ordered is now in stock in store-won't do they exchange in the store! I WAS GIVEN the excuse -can't be restocked something about the back end? Never ever heard this reasoning from other retailers. It so awful and I have shooed with the company since I was a teen after. Wake up NYandC...listen to your customers! I'm so done with shopping here.

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  8. Yes, I would like to complain about an order I placed with your company on 11/19 online. There were 4 separate tracking numbers that made up the order of which 2 packages I never received. I ordered a total of 34 items in this order of which I only received 2 items. The other 2 packages that were supposedly delivered on a different day and left at the door were never received. The largest package which contained 31 of the 34 items that did not have a shipper release was supposedly left at the front door with a house full of people at approximately 5pm on the day after Thanksgiving. No one ever rang the bell nor did anyone leave a package at my door. I have reached out to your company on several occasions and have spoken with several agents and supervisors who only tell me, my information was sent up to corporate for review. After following the direction of "your corporate" people ( I can never get names or direct numbers). I was advised to submit a claim with UPS. I would need to do that before HY and Co could do anything. This was after I was told initially by the first lady I spoke with that NY and company would reship the items and refund the portion of the items that were no longer in stock. So now that I have contacted UPS and they have opened a claim and closed the claim with the package lost. NY and Compsny has basically told me there was nothing that they can do. So I am basically out of over $700. I have shopped with NY and company for over 20 years, back when the were Lerner. This is unacceptable that they are saying nothing can be done and corporate will not be refunding my money. What needs to be done is you go after UPS for not obtaining the signature that was required and seek reimburse for the cost of the merchandise and refund me my money. But apparently, I am going to have to pay my lawyer which will cost me more that the shipment itself to recover my funds. This is asinine!!! I will not be doing business with your company after this and will make sure that I share this story with everyone that I know!

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