MINI Cooper Corporate Office 

As an 80-year-old man, this was the nastiest behavior I have ever seen from any group of salespeople in my entire life. I would recommend that you take them ALL out for retraining in human compassion and kindness and professional behavior. I literally felt as if I had been bullied by that Russian and the salesman who would not take our cash offer because his price was firm? Get real. Here’s my review: We drove to the Mini-Cooper sales office and I met with the most bullying, obnoxious people I ever saw. I greeted them with my greets. The receptionist was caught up in herself and Tri said he had an 8:30 appointment and she checked. . . oh, he’s not here yet (It was 8:41 when we arrived). Then I met a Russian salesman and spoke my few words of Russian and then in English asked him where he was from. When he said Moscow. I rejoined that I had been there and loved it and that our group had been marched around from place to place but I, ever the consummate explorer, had escaped and gone out on the Metro and traveled to various places alone. The Mini Cooper man then said I was watched and. . . (in bullying frightful matter) passed by me slowly and said I was STILL BEING watched. (That was 45 years ago when I was in Moscow) yet this salesman walked behind me and said again, three times, “you are still being watched.” It may have been a joke but what kind of greeting is that for an 80 year old man who’s come to the showroom with cash to buy a Mini Cooper. From then on out it got crueler and crueler. Tri went for his test drive, I remained and of course the salesman did not introduce himself to me or ask my name. Just a remark to Tri, is he going? Tri said no, we had pre-decided that and they left. When the came back Tri made his offer and the salesman said. THIS IS THE PRICE. He then proceeded with that nonsense of the special things and the money they had invested to ensure it was “certified” Tri and I continued our negotiations but the salesman said this was HIS PRICE. Then he asked if it would cash or credit. Tri and I both said credit—but the salesman said and I quote, “(99 % of buyers buy on credit-because they know they will be trading it in in two years and the have more buying power then. I told the salesman that we had given him an offer and he could consider it and get back to us. OH No, he said, my price is firm. I, as most of you know, was a salesman for over 25 years –I started selling cemetery lots, pre-need and later sold everything from replacement kitchen cabinet door fronts to health insurance programs, to encyclopedias, and there was always wiggle room for me to offer my clients a lower price. You, in all fairness, need to allow a customer to give you a 0 Star rating–because that is your real rating.

Mini Cooper is a lemon! As soon as my warranty was up on my 2019 Mini Cooper, the battery died, and the starter died 6 months later. I only have 13,000 miles on it. Bought it in 2020, it was a loaner in 2019 with only 200 miles on it. I took it in last week and spent $225 for the diagnostic, everything was good except for the starter, paid another $1,467. Had it home for 5 days and now the engine light is on, and they say I have to pay another $225 to diagnose it again within the same week!

I want to get rid of this car! The customer service is so NOT for the customer. I cannot recommend it.

At first when I got my 2009 MINI Cooper I liked it until I started to have all the problems with my 2009 MINI Cooper and now I really do not like it at all because it has left me without a vehicle. Plus nobody every fixed the recall on it either and with all the problems I have had with this car I will never own another MINI Cooper again and I will make sure if someone tells me they are interested in one of these I will tell them all the problems I had with mine because it sucks have all the problems I had with the MINI Cooper. Note: The recall isn’t the only problem I have had a lot issues with the car since I got it!