Michael Kors’ New York corporate office is at 11 West 42nd Street. This guide provides the published company address and separates customer assistance from product repairs, store inquiries, employment and parent-company investor contacts.
Share your Michael Kors review, or contact the appropriate company team below for help with a purchase or other inquiry.
Michael Kors corporate office — quick answers
New York office: Michael Kors, 11 West 42nd Street, New York, NY 10036, USA. The company’s privacy notice publishes this address for correspondence to its Privacy Officer.
U.S. customer assistance: 866-709-5677 (1-866-709-KORS).
Customer email: customerservice@michaelkors.com.
Corporate telephone: A separate current general switchboard was not verified from the official sources checked. Use the department contacts below.
Sources: Michael Kors’ privacy notice, U.S. contact page and customer FAQ. Checked September 12, 2026.
On This Page
Michael Kors Contact Numbers and Departments
| Reason for contacting | Contact | Purpose |
|---|---|---|
| Orders, products and general customer help | 866-709-5677 customerservice@michaelkors.com |
U.S. assistance with purchases, order questions and routing to the appropriate team. |
| Chat or written inquiry | Official contact page | Choose chat or the written contact form. |
| TDD/TTY assistance | 855-889-5677 | The accessibility contact published on the U.S. contact page. |
| An individual store | Michael Kors store directory | Local hours, availability, pickup and questions about a store transaction. |
| Watches and repair routing | Warranty and repair directory | Select the product category; watch service links to the Fossil Group repair portal. |
| Eyewear questions | eyewear@michaelkors.com | The U.S. product contact published in the warranty directory. |
| Fragrance questions | customerservice@euroitalia.it | The fragrance contact published by Michael Kors. |
| Privacy inquiries | privacy@michaelkors.com | Questions covered by the company’s privacy notice. |
| Careers | Official careers page | Published job opportunities and links to applications. |
The main U.S. customer phone and chat hours are Monday through Friday, 9 a.m. to 9 p.m., and Saturday and Sunday, 10 a.m. to 6 p.m., Eastern time. The contact page labels these hours EST. Its TDD/TTY hours are Monday through Friday, 9 a.m. to 5 p.m. Specialized repair teams may keep different hours.
For investor inquiries about parent company Capri Holdings, its Investor Relations Contact page publishes investorrelations@capriholdings.com. That address is for investment-related company questions, not a route for a handbag return or delayed order.
Michael Kors Orders, Store Purchases and Returns
Begin with the seller and purchase channel on your receipt. MichaelKors.com, a Michael Kors store, another retailer and the Pre-Loved marketplace can have different procedures. Identify the country of purchase as well as the seller; an item’s brand alone does not establish which return process applies.
The U.S. return policy generally gives online orders a 30-day return window measured from shipment. Eligible merchandise must meet condition, receipt and packaging requirements. Custom-made items, Clearance merchandise and certain product categories are excluded. Returns of purchases made in a Michael Kors store generally use a 30-day window from purchase.
Payment method affects the available route. The policy directs eligible U.S. online purchases using Klarna or ShopPay to mail returns. Eligible PayPal online purchases returned in store receive merchandise credit. It also distinguishes Lifestyle, Outlet and Collection stores and says Michael Kors does not accept returns or exchanges of merchandise bought from other retailers.
Before traveling to a store, confirm that the location can handle your transaction and payment method. Bring the required receipt or return slip and original payment method where requested. Do not assume a nearby outlet can process a purchase from a different type of Michael Kors store.
For a missing delivery, compare your confirmation, tracking notices and the items actually received. The official FAQ explains that orders may ship in separate packages. Report the missing item by its product description and tracking reference privately, and retain packaging if the shipment arrived damaged or incomplete.
If you need a change after placing an order, contact customer assistance promptly and ask what remains possible at its current processing stage. Keep any written response. Sending a cancellation request should not be treated as confirmation that the order has stopped.
Michael Kors Product Repairs and Warranty Help
The warranty and repair policy uses product-specific conditions. It lists a one-year limited warranty for handbags and small leather goods, 90 days for footwear and a two-year warranty for watches, subject to proof of purchase, coverage requirements and exclusions. These are not universal promises to repair any damage.
For watch service, follow the Michael Kors repair portal operated by Fossil Group linked from the official policy. Eyewear and fragrance have separate contacts in the table above. Do not send a watch, bag or pair of shoes to the New York office without instructions identifying the correct repair destination.
To prepare a repair inquiry, gather the product name or style number, purchase date, seller, receipt and clear photographs. Explain which part has failed, when you noticed the problem and whether any repair has already been attempted. Ask about assessment, authorization, shipping costs and the proposed outcome before sending the item.
A retail refund request and a warranty assessment answer different questions. If the ordinary return period has passed, ask whether the product can still be reviewed under its warranty or another service option. Obtain a written estimate before authorizing work that carries a charge.
How to Escalate a Michael Kors Purchase Concern
These preparation and follow-up steps are suggestions:
- Identify the transaction. State the seller, purchase country, date and product. Provide the order number privately when contacting the company.
- Describe the issue precisely. Explain whether it concerns delivery, a return, a product defect, a store interaction, a refund or a repair assessment.
- Keep the relevant evidence. Retain the receipt, tracking record, photos and earlier correspondence. For a return, keep the carrier receipt and delivery confirmation.
- Ask for the next responsible team. If the first response does not resolve the issue, request supervisor review or the relevant repair team. Explain which question remains unanswered.
- Confirm the outcome. Ask for a case reference and a written explanation of any decision, refund or shipping instruction. Follow up using the existing reference.
For a refund delay, distinguish the date the parcel reached the return destination from the date a refund was issued. Ask the company to confirm both stages before concluding that a payment entry is missing. Avoid posting a bank statement or full card details to demonstrate the problem publicly.
A review here does not submit an official return, repair or support request. Keep order numbers, full receipts, payment information, addresses, email addresses and other private details out of comments and photos.
Corporate office guide graphic; not a photograph of Michael Kors’ headquarters.
Michael Kors Corporate Office Questions
What is Michael Kors’ HR or payroll phone number?
A dedicated public HR or payroll telephone was not verified. Applicants should use the official careers page. Current and former employees should use the HR or payroll contact provided by their employing business and identify the store or office involved.
Can I return a purchase from another retailer to Michael Kors?
Start with the retailer that sold the item for its return process. For a possible manufacturing defect, consult the product’s warranty instructions and identify the original seller. Do not confuse the seller’s refund policy with the brand’s product-service assessment.
Who handles Michael Kors Pre-Loved questions?
Use the Pre-Loved FAQ for marketplace purchases, listings and shipping questions. It directs general support to Michael Kors and also lists support@recurate.com for its resale service provider. Identify whether you are the buyer or seller and provide the marketplace reference privately.
Is Pre-Loved the same as returning an item?
No. It is a resale marketplace with its own listing and transaction requirements. A possible resale should not be treated as approval for a standard refund, a guaranteed sale or a guaranteed listing price. Check the current marketplace instructions for the item you want to list.
Can customer assistance authenticate a secondhand bag from photos?
This guide does not promise an authentication service. Explain where the item was purchased and ask what assistance the company offers. Keep seller records and payment documentation. Avoid treating a logo, packaging or an unfamiliar website’s branding as proof that a seller is authorized.
About Michael Kors and Its Parent Company
Michael Kors is a fashion brand offering products such as handbags, apparel, footwear and accessories. Its official company story dates the brand’s establishment to 1981.
Capri Holdings’ current corporate overview identifies Michael Kors and Jimmy Choo as its brands. Use Capri’s investor contacts for parent-company matters and the Michael Kors customer contacts for product and purchase questions. An older reference to Michael Kors Holdings Limited should not replace the current parent-company identification.
Related Corporate Office Guides
See our Ralph Lauren and Fossil corporate office guides.
Why Trust Corporate Office Headquarters?
We checked Michael Kors’ official contact, privacy, return, warranty, FAQ, careers and Pre-Loved pages, plus Capri’s corporate and investor information, on September 12, 2026. Numbers were checked from published sources, not by calling. Corporate Office Headquarters is independent and is not affiliated with Michael Kors or Capri Holdings.
Share Your Michael Kors Review
What did you purchase, which seller or department did you contact, and was the issue resolved? Describe your own experience with the order, product or service. Positive and negative reviews are welcome. Remove private information from comments and supporting photos.