Heartland Dental’s corporate office is located at 1200 Network Centre Drive in Effingham, Illinois. The verified Heartland Dental corporate office phone number is 1-217-540-5100. This is the company’s general corporate-inquiries number, not a universal patient-service, dental-billing, Human Resources or clinical-complaint line.
Patients should normally contact the individual Heartland Dental-supported practice where they received treatment. This guide provides the Heartland Dental headquarters address, corporate phone number, HR and careers guidance, complaint-escalation steps, ownership, leadership, official resources and current reader-review status.
Heartland Dental Corporate Office Address and Phone Number
- Company: Heartland Dental, LLC
- Corporate Headquarters: 1200 Network Centre Drive, Effingham, IL 62401, USA
- Corporate and General-Inquiries Phone Number: 1-217-540-5100
- Careers and Recruiting Email: he********************@*******nd.com
- Dental-Practice Affiliation Phone Number: 1-844-242-1710
- Official Website: heartland.com
- Official Contact Page: Contact Heartland Dental
- Careers Website: Heartland Dental Careers
- Company Type: Privately held dental support organization
- Majority Owner: KKR
The corporate phone number is appropriate for general headquarters and company-level inquiries. It should not be described as a direct telephone number for dental emergencies, appointment scheduling, treatment disputes, patient billing, insurance claims, dental records, refunds, payroll or employee benefits.
Where Is Heartland Dental Headquarters?
The Heartland Dental headquarters address is:
Heartland Dental, LLC
1200 Network Centre Drive
Effingham, IL 62401
United States
The Effingham location is Heartland Dental’s corporate headquarters and home office. It supports corporate administration and the nonclinical services Heartland provides to affiliated dental practices.
The headquarters should not be treated as a walk-in dental clinic, patient-records department or location where patients can receive treatment, return dental products or make an in-person billing complaint.
What Is the Heartland Dental Corporate Office Phone Number?
The Heartland Dental corporate office phone number is 1-217-540-5100.
Heartland publishes this number for general inquiries. It may be useful for:
- Corporate-office questions
- General company information
- Business and vendor inquiries
- Questions about the appropriate department
- Media or company-level correspondence
- Dental-practice support or affiliation routing
The corporate number is not necessarily the correct first contact for:
- Scheduling or canceling a dental appointment
- A treatment plan or clinical diagnosis
- Dental pain or an urgent dental condition
- A billing statement
- An insurance estimate or claim
- A refund from a supported dental office
- A patient’s dental records or X-rays
- A local office employee complaint
- Payroll, benefits or employee scheduling
Is There a Heartland Dental Customer-Service Number?
Heartland Dental does not currently publish a separate universal patient customer-service number covering every supported dental practice.
Heartland Dental is a dental support organization. Its supported practices commonly retain local names, and patients may not see “Heartland Dental” prominently displayed on the practice’s signs, bills or appointment reminders.
For patient assistance, begin with the telephone number shown on:
- The dental office’s official website
- The appointment reminder
- The treatment plan
- The patient bill or statement
- The insurance claim
- The payment or financing agreement
- The prescription or aftercare instructions
If the local office does not respond or you need help identifying the correct corporate resource, call 1-217-540-5100 or use Heartland Dental’s official online contact form.
Heartland Dental and Supported Dental Practices
Heartland Dental provides nonclinical administrative and business support to affiliated dental practices.
Support services can include:
- Accounting and financial administration
- Human Resources support
- Marketing
- Information technology
- Purchasing and vendor relationships
- Patient scheduling support
- Billing and accounts-receivable support
- Training and professional development
- Operational assistance
Heartland states that supported dentists retain clinical autonomy and are responsible for patient treatment planning. Supported doctors are not identified as Heartland Dental employees.
This distinction is important when filing a complaint. A local dentist or dental-practice entity may control the clinical decision, while Heartland Dental may provide administrative support related to scheduling, billing, technology or office operations.
How to File a Complaint About a Heartland Dental-Supported Office
- Identify the dental practice. Record the full name, address and telephone number of the office where the treatment or transaction occurred.
- Contact the office manager. The office manager can generally review scheduling, billing, customer-service and employee-conduct issues.
- Speak with the treating dentist. Questions involving diagnosis, treatment recommendations, dental outcomes or clinical care should be discussed with the dentist responsible for the treatment.
- Request a written explanation. Ask for an itemized bill, treatment plan, clinical explanation, refund decision or other applicable documentation.
- Keep a complaint record. Save dates, names, bills, treatment estimates, insurance explanations, payment records and written responses.
- Request local escalation. Ask whether the matter can be reviewed by the practice owner, supported dentist, regional operations contact or another appropriate manager.
- Contact Heartland Dental. Use the official contact form or call 1-217-540-5100 when the local practice does not respond or the concern involves administrative support provided by Heartland.
For an urgent dental condition, contact the treating office, an emergency dentist or an appropriate emergency medical provider. Do not wait for a corporate-office response when immediate care may be necessary.
What to Include in a Heartland Dental Complaint
A private complaint submitted directly to the dental office or Heartland Dental should include:
- The supported practice’s name and location
- The date of the appointment or transaction
- The dentist or department involved
- A concise description of what occurred
- The people already contacted
- The response received
- The amount billed or paid, when relevant
- The insurance or financing company involved
- The resolution being requested
Provide patient information only through a private and verified channel. Do not post dental records or identifying medical information in a public review.
Clinical-Treatment Complaints
Heartland Dental states that supported doctors maintain clinical autonomy and are responsible for treatment planning. Complaints about diagnosis, treatment necessity, dental procedures, prescriptions or clinical outcomes should therefore begin with the treating dentist.
Patients may ask for:
- A discussion with the treating dentist
- A copy of the treatment plan
- A copy of X-rays and dental records
- An explanation of the procedure performed
- An explanation of expected risks or follow-up care
- A written response to the clinical concern
- Information about obtaining an independent second opinion
CorporateOfficeHeadquarters.com cannot determine whether a diagnosis or dental procedure was clinically appropriate. Patients seeking professional review may need an independent dentist or the appropriate state dental-licensing authority.
Heartland Dental Billing and Insurance Complaints
Billing and insurance questions should normally begin with the supported dental office shown on the patient’s bill.
Before contacting the office, gather:
- The itemized statement
- The written treatment estimate
- The insurance explanation of benefits
- The payment receipt
- The financing agreement, when applicable
- The dates of service
- Any previous billing correspondence
Ask the office to explain:
- Which procedures were billed
- Which charges insurance approved or denied
- Whether the original estimate was only an estimate
- Whether a claim is still pending
- Whether a payment was posted correctly
- Whether a refund or adjustment has been approved
If third-party financing was used, the patient may also need to contact the lender or card issuer. The dental office and financing company may control different parts of the transaction.
Heartland Dental Refund Requests
Heartland Dental does not publish one universal patient-refund policy covering every supported dental office, treatment, payment arrangement and financing provider.
A refund decision may depend on:
- The dental practice involved
- The treatment that was completed
- Whether laboratory work or dental appliances were ordered
- The written financial agreement
- Insurance payments and adjustments
- The original payment method
- The financing company involved
- Applicable local and state requirements
Submit the request in writing and ask for a written decision. Keep copies of all payment receipts, treatment plans and refund confirmations.
Heartland Dental Records and X-Ray Requests
Patients requesting dental records or X-rays should contact the individual supported practice where care was provided.
The office can explain:
- Its authorization form
- Identity-verification requirements
- Available record formats
- Permitted recipients
- Delivery options
- Applicable copying or transfer fees
- The expected processing time
Do not send dental records to the corporate headquarters unless Heartland Dental or the practice specifically instructs you to do so through a secure process.
Heartland Dental HR Phone Number and Careers
Heartland Dental does not currently publish one general Human Resources telephone number for all applicants, current employees, former employees, payroll matters and benefit questions.
Job Applicants
Applicants can search for open positions through the official Heartland Dental careers website.
Heartland also publishes the following recruiting email:
he********************@*******nd.com
Applicants should use the official careers website to verify that a position and recruiter are legitimate before providing tax, banking or identity documents.
Current Employees
Current team members should normally use:
- Their office manager
- Their local or regional Human Resources contact
- The internal employee portal
- The payroll or benefits administrator
- Contact information shown on official employment documents
The corporate general-inquiries number may help route a legitimate matter, but 1-217-540-5100 should not be presented as a dedicated Heartland Dental HR phone number.
Supported Dentists
Heartland states that supported dentists are not Heartland Dental employees. Employment, ownership, compensation and practice-relationship questions may therefore depend on the dentist’s agreements and the legal structure of the supported practice.
Heartland Dental Employment and Recruiting Scams
Job applicants should be cautious of people claiming to recruit for Heartland Dental through personal email accounts, messaging applications or unsolicited text messages.
Warning signs include:
- A request to pay an application or training fee
- A check sent to purchase equipment
- A request to buy gift cards
- An interview conducted only through text messaging
- A request for banking details before a verified offer
- A job that does not appear on the official careers website
- An email address that does not match an official company domain
Verify questionable offers through the official careers site or the published recruiting email before sending sensitive information.
Heartland Dental Ownership and Parent Company
Heartland Dental, LLC is a privately held company. It does not trade under a public stock symbol.
Heartland Dental is majority owned by KKR, a global investment firm. KKR acquired a majority interest in Heartland Dental in 2018 and remains identified by Heartland as its majority owner in current 2026 company materials.
KKR should be described as Heartland Dental’s majority owner. Heartland Dental continues to operate under its own company name, leadership team and headquarters in Effingham.
Who Is the CEO of Heartland Dental?
Patrick Bauer is the President and Chief Executive Officer of Heartland Dental.
Other current senior leaders include:
- Dr. Rick Workman: Founder and Executive Chairman
- DeAnn McClain: Executive Vice President and Chief Operating Officer
- Travis Franklin: Executive Vice President and Chief Financial Officer
- Mark Greenstein: Executive Vice President and Chief Growth Officer
- Sherianne James: Executive Vice President and Chief Marketing Officer
- Kirsty Leyland: Executive Vice President and Chief Human Resources Officer
- Craig Kabbes: Executive Vice President and Chief Information Officer
- Tamra Kempf: Senior Vice President and General Counsel
Leadership assignments can change. Confirm current executive information through Heartland Dental’s official company website.
About Heartland Dental
Heartland Dental was founded in Effingham, Illinois, in 1997 by dentist Dr. Rick Workman.
The company operates as a dental support organization that provides nonclinical administrative services to supported dentists and practices.
As of 2026, Heartland states that its network includes more than 3,000 supported doctors at more than 1,900 locations across 38 states and Washington, D.C.
Supported practices often retain their local names and community identities rather than operating every location under a single Heartland Dental retail brand.
Heartland Dental Practice Affiliation Information
Dentists and practice owners exploring an affiliation with Heartland Dental can call 1-844-242-1710 or use the official affiliation information on Heartland’s website.
This number is intended for dental-practice affiliation and business-development opportunities. It is not a patient customer-service or billing line.
Practice owners should independently review all proposed agreements, financial terms, ownership arrangements and professional obligations before entering an affiliation.
Heartland Dental Reviews, Complaints and Ratings
There are currently no published reader reviews or aggregate ratings for Heartland Dental on this CorporateOfficeHeadquarters.com page.
Because no reviews are visible, there is not yet enough COH reader feedback to identify recurring patterns involving dental treatment, billing, insurance, office management, scheduling, refunds, employment or corporate response.
Future comments should be treated as individual reader reports rather than verified evidence of conditions throughout Heartland Dental’s nationwide network of supported practices.
Heartland Dental Competitors and Related Corporate Offices
Heartland Dental competes with other dental support organizations and dental-practice networks, including:
Official Heartland Dental Resources
- Heartland Dental Official Website
- Heartland Dental Contact Page
- About Heartland Dental and Leadership
- Heartland Dental Support Model and Clinical Autonomy
- Heartland Dental Practice Affiliation
- Heartland Dental Careers
- Heartland Dental Newsroom
Frequently Asked Questions About Heartland Dental Corporate Office
Where is Heartland Dental headquarters?
Heartland Dental headquarters is located at 1200 Network Centre Drive, Effingham, IL 62401.
What is the Heartland Dental corporate office phone number?
The Heartland Dental corporate office and general-inquiries phone number is 1-217-540-5100.
Is the corporate number Heartland Dental customer service?
It is Heartland Dental’s published general-inquiries number, but it is not a universal patient-service number for every supported office. Patients should contact the dental practice where they received care.
What is the Heartland Dental corporate office address?
The corporate office address is 1200 Network Centre Drive, Effingham, IL 62401.
Where is the Heartland Dental home office?
The Heartland Dental home office and headquarters is in Effingham, Illinois.
What is the Heartland Dental HR phone number?
Heartland Dental does not publish one general HR number for every employee or applicant matter. Applicants can use the official careers website or email he********************@*******nd.com. Current employees should use their manager, local HR contact or internal resources.
How do I complain about a Heartland Dental-supported office?
Begin with the office manager and treating dentist. Ask for a written response and local escalation. Contact Heartland Dental through its official form or corporate number when the practice does not respond or the concern involves Heartland’s administrative support.
Does Heartland Dental make clinical decisions?
Heartland states that supported dentists retain clinical autonomy and are responsible for patient treatment planning.
How do I dispute a Heartland Dental bill?
Contact the supported dental office shown on the statement. Request an itemized bill and compare it with the treatment plan, insurance explanation of benefits and payment agreement.
How do I request dental records?
Contact the individual dental practice where treatment was provided. The practice can explain its record-request and authorization process.
Who owns Heartland Dental?
Heartland Dental is privately held and majority owned by KKR.
Who is the CEO of Heartland Dental?
Patrick Bauer is Heartland Dental’s President and Chief Executive Officer.
Who founded Heartland Dental?
Dr. Rick Workman founded Heartland Dental in Effingham, Illinois, in 1997 and currently serves as Founder and Executive Chairman.
How do I apply for a Heartland Dental job?
Search and apply through the official Heartland Dental careers website. Recruiting questions can be sent to he********************@*******nd.com.
Can I visit Heartland Dental headquarters for treatment?
No. The Effingham headquarters is a corporate office, not a dental clinic or walk-in patient-service center.
Can CorporateOfficeHeadquarters.com resolve a Heartland Dental complaint?
No. CorporateOfficeHeadquarters.com is an independent information and review website. It cannot access patient records, make clinical decisions, issue refunds, change bills, investigate employees or require Heartland Dental to respond.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes independent corporate-office and complaint information to help readers distinguish headquarters contacts from local dental practices, treating dentists, Human Resources, billing departments and other support channels.
Corporate addresses, phone numbers, executives, ownership, practice relationships and contact routes can change. Confirm important information through Heartland Dental and the individual supported dental practice before sending private records, payments or employment documents.
Page Update Note
Last Updated: July 21, 2026
This Heartland Dental page was substantially expanded to verify the Effingham headquarters address, corporate phone number, careers contact, ownership, leadership, current company scale, supported-practice structure, clinical-autonomy distinction, patient complaint steps, billing and records guidance, HR search intent, official resources and current COH review status.
Share Your Heartland Dental Experience
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Disclaimer
CorporateOfficeHeadquarters.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by or operated by Heartland Dental, LLC, KKR, any Heartland Dental-supported dentist, any supported dental practice, insurer, financing company, regulator or related organization.
Corporate addresses, telephone numbers, executives, ownership, employment contacts, billing procedures, practice relationships and complaint routes may change. This page does not provide dental, medical, legal, employment, insurance, financial, privacy or patient-rights advice. Patients should consult an appropriate licensed dental or healthcare professional regarding treatment and urgent health concerns.