Gentle Dental’s corporate support organization, InterDent Service Corporation, is based in El Segundo, California. This page provides the current Gentle Dental corporate office address, appointment and Patient Relations phone numbers, complaint-escalation guidance, billing and dental-record assistance, company information, and reviews from Gentle Dental patients.
Gentle Dental Corporate Office Address and Phone Number
- Brand: Gentle Dental
- Support organization: InterDent Service Corporation
- Current corporate and support-center address: 2260 E. Imperial Highway, 8th Floor, El Segundo, CA 90245, USA
- Appointments and general Gentle Dental inquiries: 1-833-278-6990
- InterDent website and customer support: 1-310-765-2450
- Patient Relations: 1-310-953-3125
- Patient Relations toll-free number: 1-800-673-1889
- Published Patient Relations hours: Monday–Friday, 8:30 a.m.–5:00 p.m. Pacific Time
- Compliance and grievance email: Co************@*******nt.com
- Corporate contact form: Contact InterDent
- Gentle Dental locations: Find a Gentle Dental Office
- Request an appointment: Request a Gentle Dental Appointment
- Patient resources: Gentle Dental Patient Resources
- Insurance and payments: Gentle Dental Insurance and Payments
- Careers: InterDent and Gentle Dental Careers
- Official Gentle Dental website: gentledental.interdent.com
Existing patients should normally contact the specific Gentle Dental office involved before contacting InterDent. The local office is the correct starting point for appointments, clinical questions, treatment plans, records, billing, insurance estimates, prescriptions, refunds, and complaints involving a particular dentist or employee.
Gentle Dental does not currently publish one telephone number labeled as a headquarters switchboard or universal corporate complaint line. The Patient Relations numbers are the most relevant published escalation contacts for unresolved administrative concerns, grievances, accessibility assistance, language services, and discrimination complaints.
Where Is Gentle Dental Headquarters Located?
The current corporate and support-center address published by InterDent Service Corporation is:
InterDent Service Corporation
2260 E. Imperial Highway
8th Floor
El Segundo, CA 90245
The previous Vancouver, Washington address at 1101 SE Tech Center Drive should not be treated as the current Gentle Dental headquarters. InterDent’s current contact, legal, privacy, grievance, and careers resources identify the El Segundo address.
The El Segundo office is a corporate support center rather than a dental clinic or ordinary walk-in patient-service location. Contact InterDent before attempting to visit, deliver documents, return dental products, or meet with a corporate department.
Is Gentle Dental Owned by InterDent?
Gentle Dental is a dental-practice brand supported by InterDent Service Corporation. InterDent provides nonclinical business and administrative support to affiliated dental practices.
InterDent states that the supported dental practices are independently owned and operated by licensed dentists. The dentists and other licensed professionals remain responsible for diagnosis, treatment recommendations, prescriptions, clinical decisions, and delivery of dental care.
This structure affects where a complaint should be sent:
- Clinical treatment concerns: Contact the treating dentist and practice manager.
- Appointment and office concerns: Contact the local Gentle Dental office.
- Billing and insurance concerns: Contact the office billing team and insurer.
- Unresolved administrative complaints: Contact InterDent Patient Relations.
- Professional conduct concerns: Contact the appropriate state dental licensing board when necessary.
Which Gentle Dental Phone Number Should You Call?
Appointments and General Dental-Service Questions
Call 1-833-278-6990 or use the official location finder for help locating an office or requesting an appointment.
The direct telephone number for the specific office is usually more useful for:
- Scheduling or rescheduling an appointment
- Confirming an appointment time
- Canceling an appointment
- Emergency dental availability
- Office hours
- Insurance participation
- Billing questions
- Treatment estimates
- Dental-record requests
- Prescriptions and postoperative questions
- Questions for a dentist or treatment coordinator
InterDent Patient Relations
Call 1-310-953-3125 or 1-800-673-1889 for Patient Relations and grievance assistance.
Patient Relations is appropriate when:
- The local practice manager has not resolved an administrative complaint.
- You need help escalating a billing or refund concern.
- You need language assistance or an accommodation.
- You want to report alleged discrimination.
- You need help filing a formal grievance.
- You have an unresolved concern about communication or office procedures.
The published Patient Relations hours are Monday through Friday from 8:30 a.m. to 5:00 p.m. Pacific Time.
InterDent Customer and Website Support
InterDent publishes 1-310-765-2450 as a customer-support contact in its current website terms. This number is also used for privacy-related inquiries.
It should not be assumed to be a clinical advice line, dental-emergency number, appointment desk, or direct line to an executive.
How to Escalate a Gentle Dental Complaint
- Contact the office involved. Begin with the receptionist, billing team, treatment coordinator, or employee handling the issue.
- Ask for the practice manager. Use this step for unresolved appointments, billing, customer treatment, refunds, records, or office procedures.
- Speak with the treating dentist. Clinical questions, diagnoses, treatment plans, dental work, prescriptions, and treatment outcomes should be reviewed with a licensed professional.
- Request written records. Ask for an itemized account ledger, treatment plan, insurance claim forms, X-rays, clinical notes, consent forms, and payment records when relevant.
- Contact Patient Relations. Call 1-310-953-3125 or 1-800-673-1889.
- Request a grievance or case number. Record the date, representative, complaint summary, promised action, and follow-up date.
- Submit the complaint in writing. Email Co************@*******nt.com or mail the complaint to InterDent Service Corporation, 2260 E. Imperial Highway, 8th Floor, El Segundo, CA 90245.
- Use an outside complaint process when appropriate. Depending on the issue, this may involve the dental insurer, financing company, state dental board, state consumer-protection office, or U.S. Department of Health and Human Services Office for Civil Rights.
A useful complaint should identify:
- The Gentle Dental office and city
- Approximate dates
- Dentist, department, or employee role involved
- Treatment or transaction involved
- Amount billed or paid
- Insurance claim information
- People already contacted
- Response received
- Documents available
- The specific resolution requested
Do not post medical details, dental records, X-rays, insurance identification numbers, dates of birth, account numbers, card information, home addresses, private telephone numbers, personal email addresses, or employee schedules in a public review.
Gentle Dental Appointment and Scheduling Complaints
Appointment complaints may involve:
- An appointment time changed by text or telephone
- Conflicting confirmation messages
- Long waiting times
- A dentist or hygienist becoming unavailable
- Difficulty rescheduling
- An appointment canceled by the office
- A no-show or late-cancellation fee
- Difficulty reaching the office
Save appointment confirmations, text messages, emails, portal screenshots, and telephone logs. When an office changes an appointment, ask for written confirmation of the new date and time.
If the office threatens a no-show fee after changing the appointment, ask the practice manager to review:
- The original appointment record
- The outgoing text or telephone message
- The patient’s arrival or call time
- The office’s cancellation policy
- Whether the fee was actually added
Request written confirmation when the office agrees to remove or waive a fee.
Gentle Dental No-Show and Cancellation Fees
Appointment policies may differ among independently operated practices. Ask the specific office for its current written cancellation and no-show policy.
Before canceling or rescheduling:
- Confirm how much notice is required.
- Ask whether weekends and holidays count toward the notice period.
- Record the date and time of the cancellation request.
- Save confirmation that the appointment was removed.
- Ask whether a fee applies.
If a disputed charge appears, request the appointment history and a copy of the policy accepted when the appointment was made.
Gentle Dental Billing and Insurance Complaints
Dental billing can involve the office, independently owned professional practice, insurance company, discount plan, financing provider, and patient.
Before disputing a bill, request:
- An itemized account ledger
- Dates of service
- Dental procedure codes
- Charges submitted to insurance
- Insurance payments and adjustments
- Patient payments
- Refunds or credits
- Explanation of Benefits from the insurer
- Treatment plan and cost estimate
Compare the Gentle Dental ledger with the insurer’s Explanation of Benefits. The Explanation of Benefits is not necessarily a bill, but it can show the amount submitted, allowed amount, insurer payment, adjustment, and stated patient responsibility.
When an insurance claim appears incorrect, ask the office to submit a corrected claim and provide written confirmation. Also contact the insurer using the number on the dental identification card.
Gentle Dental X-Ray and Procedure Billing Complaints
Two reviews on this page describe disputes involving X-rays and other services the reviewers say were not performed or were billed more than once.
A patient questioning a procedure charge should request:
- Date the service was reportedly completed
- Procedure code
- Clinical chart entry
- X-ray image and image date
- Insurance claim submitted
- Insurer response
- Corrected claim when an error occurred
- Updated patient ledger
A billing mistake does not by itself establish intentional fraud. Give the office and insurer an opportunity to review and correct the record, but retain all documents and escalate repeated or unresolved discrepancies.
Unexpected or Unauthorized Gentle Dental Charges
One review reports a card charge more than a year after the reviewer last used Gentle Dental.
When a charge is unfamiliar:
- Check whether it matches an existing treatment balance, financing agreement, Smile Plan renewal, missed-appointment fee, or delayed insurance adjustment.
- Contact the office shown on the receipt or card statement.
- Request an itemized explanation and signed authorization.
- Ask whether a card was stored for recurring or future payments.
- Request cancellation of any recurring arrangement when appropriate.
- Obtain written confirmation of a refund or credit.
- Contact the card issuer promptly if the charge remains unauthorized.
A bank dispute may address a specific transaction, but it may not resolve an underlying dental balance or financing agreement. Continue requesting written account documentation from the office.
Gentle Dental Refund and Prepaid-Treatment Complaints
Patients may pay deposits or prepay for crowns, implants, orthodontics, dentures, cosmetic care, or other treatment that is completed over multiple visits.
Before making a large payment, request written confirmation of:
- Procedures included
- Total estimated cost
- Insurance estimate
- Patient deposit
- Payment schedule
- Cancellation terms
- Refund policy
- Laboratory or special-order charges
- Whether any amount becomes nonrefundable
If treatment cannot be completed because of relocation, medical circumstances, a provider change, or another reason, request an account reconciliation showing services completed, expenses incurred, unused funds, and the expected refund.
When a refund is promised, ask for the amount, approval date, payment method, check or transaction reference, and mailing or posting timeframe in writing.
Questions About a Gentle Dental Diagnosis or Treatment Plan
One review describes a substantial difference between the number of cavities diagnosed at Gentle Dental and a later second opinion.
Differences in dental recommendations can occur because of:
- Different X-rays or image quality
- Different examination dates
- Clinical judgment
- Whether an area is monitored or restored immediately
- Different definitions of early decay
- Changes in the tooth between examinations
Before beginning extensive or costly treatment, a patient may request:
- A written treatment plan
- Tooth numbers and surfaces involved
- Copies of X-rays and photographs
- An explanation of urgency
- Alternatives to the recommended treatment
- Risks of postponing treatment
- A second opinion from another licensed dentist
A second opinion does not automatically establish that either dentist acted improperly. Clinical complaints should be reviewed using the records, examinations, applicable professional standards, and state regulatory process.
How to Request Gentle Dental Records and X-Rays
Contact the office that provided treatment and ask for its dental-record authorization or release form.
A records request may include:
- Clinical notes
- Dental and periodontal charts
- X-rays and photographs
- Treatment plans
- Consent forms
- Referral records
- Prescriptions
- Laboratory information
- Billing ledger
- Insurance claims and payment records
Specify whether the records should be sent to the patient or directly to another dentist. Confirm the preferred electronic or paper format, delivery method, fee, and expected completion date.
Federal and state requirements can affect record-access timeframes and permissible copying fees. Keep a copy of the signed request and delivery confirmation.
Gentle Dental Privacy and HIPAA Complaints
InterDent publishes the following privacy and compliance contact information:
- Privacy and customer-support phone: 1-310-765-2450
- Compliance email: Co************@*******nt.com
- Mailing address: InterDent Service Corporation, 2260 E. Imperial Highway, 8th Floor, El Segundo, CA 90245
Privacy concerns may involve:
- Records sent to the wrong person
- Information discussed where others could hear
- Unauthorized portal or account access
- Difficulty obtaining dental records
- Incorrect information in a record
- Unexpected disclosure of treatment or billing information
- Lost documents or devices
Patients may also review official federal guidance or file a health-information privacy complaint through the U.S. Department of Health and Human Services Office for Civil Rights.
Accessibility, Language Assistance and Discrimination Complaints
InterDent states that it provides qualifying communication aids, reasonable modifications, and language assistance without charge.
Contact Patient Relations at:
A written grievance may be mailed to:
InterDent Service Corporation / Grievances
2260 E. Imperial Highway, 8th Floor
El Segundo, CA 90245
For an external civil-rights complaint, patients may also use the U.S. Department of Health and Human Services Office for Civil Rights complaint process.
Gentle Dental Emergency Care Complaints
Gentle Dental says many offices attempt to provide same-day emergency appointments and after-hours assistance for existing patients. Availability varies by location.
Contact the nearest office for concerns involving:
- Severe tooth pain
- Broken or knocked-out tooth
- Dental abscess or swelling
- Broken filling or crown
- Bleeding after dental treatment
- Dental trauma
- Postoperative concerns
Call emergency medical services when symptoms may be life-threatening, including difficulty breathing, difficulty swallowing, uncontrolled bleeding, serious facial trauma, rapidly increasing swelling, or another urgent medical emergency.
Gentle Dental Insurance and Payment Options
Gentle Dental says its offices accept many major dental insurance plans. Participation and coverage can vary by state, office, dentist, employer plan, network, and procedure.
Before treatment:
- Ask the office whether the dentist is in network.
- Verify participation directly with the insurer.
- Request a written treatment estimate.
- Ask whether preauthorization is recommended.
- Confirm deductibles, annual maximums, waiting periods, and exclusions.
- Ask whether the estimate includes laboratory and specialist fees.
An insurance estimate is not a guarantee of payment. The patient may remain responsible for amounts the plan excludes, reduces, or applies to a deductible or annual limit.
Gentle Dental Smile Plan Complaints
The Gentle Dental Smile Plan is a reduced-fee dental program for patients without qualifying dental insurance. It is not the same as traditional dental insurance.
Before enrolling, confirm:
- Annual enrollment fee
- People included
- Participating offices
- Discounted services
- Excluded treatment
- Effective and expiration dates
- Renewal terms
- Cancellation and refund terms
- Whether the plan renews automatically
Keep the enrollment confirmation and current fee schedule. A Smile Plan disagreement should be directed to the enrolling office and Patient Relations when unresolved.
Gentle Dental Financing Complaints
Participating Gentle Dental offices may offer third-party financing through Sunbit and CareCredit.
Before accepting financing:
- Identify the lender or card issuer.
- Review the amount financed.
- Confirm interest and promotional terms.
- Review the monthly payment and due date.
- Ask what happens if treatment is canceled.
- Confirm whether the dental office or lender issues a refund.
- Keep the treatment agreement and financing contract separately.
The dental office handles treatment and retail refunds. The third-party lender controls statements, interest, credit decisions, late payments, account access, and credit reporting.
Canceling dental treatment does not automatically cancel a financing account. Obtain written confirmation from both the office and financing provider.
Gentle Dental Human Resources and Careers
Gentle Dental does not prominently publish one general public Human Resources telephone number.
Applicants should use the official InterDent careers website to search for:
- Dentist and specialist positions
- Dental hygienist positions
- Dental assistant positions
- Office and practice-management positions
- Corporate support roles
- Finance, billing, information technology, marketing, legal, compliance, and Human Resources roles
Current employees should use the internal manager, Human Resources, payroll, benefits, leave, ethics, or employee-support contacts supplied by InterDent or the professional practice employing them.
Patient Relations representatives may not have access to job applications, payroll records, employee benefits, schedules, or confidential personnel complaints.
About Gentle Dental and InterDent
Gentle Dental began in 1992 with a small network of practices in the Portland, Oregon area. The brand now includes more than 150 supported dental locations across Arizona, California, Hawaii, Kansas, Nevada, Oklahoma, Oregon, and Washington.
Depending on the office, services may include:
- Dental examinations and cleanings
- Fillings, crowns, bridges, and root canals
- Periodontal and gum care
- Dental implants
- Dentures
- Orthodontics and clear aligners
- Pediatric dentistry
- Oral surgery and tooth extraction
- Cosmetic dentistry
- Emergency dental care
- Sedation dentistry
Not every office offers every service. Contact the location directly to confirm specialists, insurance participation, financing, appointment availability, and treatment options.
InterDent also supports dental organizations and brands that include Capitol Dental Care and Blue Oak Dental Group.
Is This the Same Gentle Dental as the Massachusetts Company?
No. Several unrelated dental businesses use the Gentle Dental name.
This page covers the Gentle Dental network supported by InterDent Service Corporation and operating primarily in Arizona, California, Hawaii, Kansas, Nevada, Oklahoma, Oregon, and Washington.
A separate Gentle Dental network in Massachusetts and New Hampshire is supported by 42 North Dental. Contact details for one network should not be assumed to apply to another.
Gentle Dental Reviews and Common Complaint Themes
Five reader reviews are currently visible on CorporateOfficeHeadquarters.com, and all are critical. Five comments are not enough to establish broad companywide practices, and the allegations have not been independently verified.
Current review themes include:
- An appointment time changed through a text message
- A threatened no-show fee after scheduling confusion
- Rude or dismissive communication from office employees
- An unexpected credit-card charge
- Billing for X-rays the reviewer says were not completed
- Continued bills after transferring care
- Disagreement over the number of cavities diagnosed
- Difficulty obtaining callbacks from office management
- Difficulty obtaining a refund for prepaid but unfinished treatment
These reviews describe individual experiences involving particular offices, employees, bills, and treatment plans. They should not be presented as proof that every Gentle Dental location follows the same practices.
Reviews are most useful when they include the office city and state, approximate date, type of appointment or treatment, amount disputed, insurance involvement, office response, Patient Relations contact, requested resolution, and final outcome.
Gentle Dental Competitors and Related Corporate Office Pages
Gentle Dental competes with regional dental groups, dental support organizations, locally owned practices, specialty providers, and other multi-location dental brands.
Related corporate-office pages include:
- Aspen Dental Corporate Office
- Heartland Dental Corporate Office
- Great Expressions Dental Corporate Office
- Western Dental Corporate Office
- Affordable Dentures Corporate Office
- Coast Dental Corporate Office
Frequently Asked Questions About Gentle Dental Headquarters
Where is the Gentle Dental corporate office?
Gentle Dental’s support organization, InterDent Service Corporation, lists its current address as 2260 E. Imperial Highway, 8th Floor, El Segundo, CA 90245.
Is Gentle Dental still headquartered in Vancouver, Washington?
InterDent’s current official contact and legal resources identify El Segundo, California, rather than the older Vancouver address. The Vancouver address should not be treated as the current Gentle Dental headquarters.
What is the Gentle Dental corporate office phone number?
Gentle Dental does not currently publish a separate number labeled as a headquarters switchboard. InterDent publishes 1-310-765-2450 for customer and website support.
What is the Gentle Dental appointment phone number?
Gentle Dental publishes 1-833-278-6990 for appointments and general service inquiries. Patients can also call their local office directly.
What is the Gentle Dental complaint phone number?
InterDent Patient Relations can be reached at 1-310-953-3125 or 1-800-673-1889.
How do I email Gentle Dental corporate?
InterDent provides a corporate contact form. Compliance and grievance concerns may be sent to Co************@*******nt.com.
Should I contact corporate or my Gentle Dental office?
Contact the office first for appointments, clinical care, records, billing, insurance, refunds, treatment plans, and employee concerns. Contact Patient Relations when the practice manager has not resolved an administrative complaint.
Who owns Gentle Dental?
Gentle Dental is supported by InterDent Service Corporation. InterDent states that the individual dental practices are independently owned and operated by licensed dentists.
How do I dispute a Gentle Dental bill?
Request an itemized ledger, procedure codes, insurance claims, Explanation of Benefits, payments, and adjustments. Ask the office to correct any error and escalate unresolved concerns to the practice manager and Patient Relations.
How do I complain about a Gentle Dental dentist?
Discuss the concern with the dentist and practice manager, request the clinical records and treatment explanation, and contact Patient Relations. Professional-conduct complaints may also be submitted to the dental licensing board in the state where the care occurred.
How do I request my Gentle Dental records?
Contact the treating office and request its record-release form. Specify whether you want the records sent to you or directly to another dentist.
Can I request my Gentle Dental X-rays?
Patients generally may request copies of dental X-rays maintained as part of their health records, subject to applicable federal and state rules.
How do I report a Gentle Dental privacy complaint?
Call 1-310-765-2450 or email Co************@*******nt.com. Patients may also use the HHS Office for Civil Rights complaint process.
Does Gentle Dental accept insurance?
Gentle Dental says its practices accept many major dental plans. Coverage and network participation vary, so confirm with both the office and insurer before treatment.
Does Gentle Dental offer payment plans?
Participating offices may offer financing through Sunbit or CareCredit. Gentle Dental also promotes a Smile Plan for patients without dental insurance.
When was Gentle Dental founded?
Gentle Dental traces its history to 1992 and began with practices in the Portland, Oregon area.
How do I contact Gentle Dental Human Resources?
Applicants should use the InterDent careers website. Current employees should use the internal Human Resources and employee-support contacts provided by their employer.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com independently researches corporate addresses, headquarters information, patient-support routes, complaint contacts, company structures, and reader reviews. Whenever possible, information is checked against official company contact pages, legal disclosures, privacy notices, patient resources, careers pages, and government guidance.
Page Update Note
This Gentle Dental corporate-office page was reviewed and updated on July 21, 2026, to replace the outdated Vancouver headquarters information with InterDent’s current El Segundo support-center address; remove two unverified telephone numbers; add current appointment, customer-support, Patient Relations, compliance, and grievance contacts; explain the relationship between InterDent and independently owned dental practices; add billing, insurance, appointment, refund, treatment-plan, dental-record, privacy, financing, and complaint guidance; clarify that this listing covers the InterDent-supported Gentle Dental network; address search queries involving Gentle Dental corporate office, headquarters, phone number, email, and customer service; summarize and clean up the five visible reader reviews; and preserve and center the existing image.
Disclaimer
CorporateOfficeHeadquarters.com is an independent corporate-information and review website. It is not affiliated with Gentle Dental, InterDent Service Corporation, any independently owned dental practice, dentist, hygienist, specialist, insurer, financing company, state dental board, employee, contractor, or related organization.
Company names and trademarks belong to their respective owners. Addresses, phone numbers, Patient Relations hours, office locations, providers, insurance participation, fees, financing options, treatment services, complaint procedures, and corporate information may change. Verify important information with the specific Gentle Dental office, treating provider, insurer, financing company, InterDent, or appropriate regulator before making a payment, consenting to treatment, sending records, filing a complaint, or traveling to an office.
This page provides general contact and complaint information only. It does not provide dental, medical, insurance, financial, regulatory, or legal advice. Diagnosis and treatment decisions should be discussed with an appropriately licensed dental or health professional.
Reviews and comments reflect the opinions and experiences of individual contributors and are not independently verified statements of fact. CorporateOfficeHeadquarters.com cannot access dental records, schedule or cancel appointments, diagnose a condition, change a treatment plan, correct an insurance claim, issue a refund, remove a fee, release records, discipline an employee, or guarantee that Gentle Dental or InterDent will respond to a review posted here.
Share Your Gentle Dental Experience
Have you contacted a Gentle Dental office, dentist, practice manager, billing department, Patient Relations, Compliance, financing provider, insurer, or the El Segundo support center about an appointment, treatment plan, dental bill, insurance claim, no-show fee, refund, records request, privacy concern, employee interaction, or other complaint? Share your experience below.
Helpful reviews include the office city and state, approximate date, type of appointment or treatment, general billing or insurance issue, department contacted, response time, requested resolution, and final outcome.
Do not post patient identification numbers, dental records, X-rays, diagnoses, treatment photographs, dates of birth, insurance identification numbers, financing details, payment-card information, home addresses, private phone numbers, personal email addresses, employee schedules, or full names of nonexecutive employees.